Nurses and Nursing Graduates Not Preferred in Call Centers

[silverjaws]

Can anyone shed some light or truth to this?

We have heard of some call centres that do not even let applicants with nursing backgrounds to get past the initial exams like written or listening tests.

Kung hindi naman totoo, which call centres still accept them?

Sayang kasi there are many nursing grads who would make excellent call centre agents but are not given the chance.

Your insights please.

Thanks.

[chajjangmyeon]

I have friends in Sitel.

They are either Nursing grads or undergrads.

They got hired in 2007.

[eleventowers]

Can anyone shed some light or truth to this?

We have heard of some call centres that do not even let applicants with nursing backgrounds to get past the initial exams like written or listening tests.

Kung hindi naman totoo, which call centres still accept them?

Sayang kasi there are many nursing grads who would make excellent call centre agents but are not given the chance.

Your insights please.

Thanks.

I am afraid there is some truth to this. This issue has actually been ongoing since the 2006 nursing board exam leakage broke out. Some, if not most, call centers have been on red flag when it comes to screening and accepting applicants who are nursing graduates. According to a friend who works as an HR specialist in a call center, the primary reason behind this is that these centers have experienced a higher attrition rate that is mostly from employees with nursing backgrounds, particularly the newly-licensed ones. According to my friend, these people take advantage of the V&A (Voice and Accent) training instead of enrolling in formal English classes as their review for IELTS/TOEFL. Obviously, this has been a popular strategy among the community of nursing graduates to save on tuition fees for English review sessions. With the proper English training in tow, they go on AWOL and pursue the said examinations. My friend also notes that from their evaluation, most of these graduates are far worse than the infamous call center hopper, fleeing from one call center to the next in as short as three months. :eek:

I'm not quite sure if this is still the practice of call centers or if this is still the trend among nursing graduates. It's disheartening, I know, as I'm also a nursing degree holder. But that's how it is. I guess you just have to prove yourself harder than the rest, and convince them with pride that you're the right man (or woman) for the job. I did, and this is the best career I've been in so far. Break a leg! *okay*

[MakaveliLives]

You can't blame din naman..gagastusan kayo for your training tapos iiwan pag nakapasa na ng boards or pag paalis na..hehe..

Pero hindi naman lahat ng CC ganito..sa batch namin ngayon 15 kami 3 ang RN..

[buknay]

so not true, or I should say depende naman yata sa applicant. Yung sis in-law ko natanggap naman sa etel. Tas madami naman daw sila sa wave nila..take note tech support pa sila...

[silverjaws]

You can't blame din naman..gagastusan kayo for your training tapos iiwan pag nakapasa na ng boards or pag paalis na..hehe..

Pero hindi naman lahat ng CC ganito..sa batch namin ngayon 15 kami 3 ang RN..

Thanks for the comments everyone. Keep them coming please.

What baffles me is that, these call centres (who dont hire nurses anymore), with their powerhouse legal departments have not come up with measures to protect the company from such practice.

Nakaka-alis pala ang isang empleyado ng ganun-ganun na lang?

For the call centres that still hire nurses, what have they done to turn this around and have the positive sides of nurses without getting left high and dry? They seem to have figured it out.

[tehdude]

May mga kateam ako na nursing grads (4-5 ata sila). Try mo apply sa etel kung hiring pa sila.

[applechelle25]

Some of the call centers does not hire nurses.
Some does.

I was a nursing grad. I applied to numerous call centers while waiting for the board exam result. I was blessed to be part of the company where I am with right now kasi yun yung first company na tumanggap sa akin sa five or six companies na inapplyan ko.. natatakot din ako nun na baka di ako tanggapin kasi sinasabi ko talaga na nagtake na ko ng exam nun. I know na fault ko rin naman kaya ako di natanggap sa iba (hindi kasi ako ganun ka-confident sa interview at medyo marami yata akong fillers atsaka hindi convincing yung sagot ko.) so.. Apply lang! madami namang call center :D Ayun, dahil nga sa mga inapplyan ko, nahasa ako sa mga isasagot ko.. nag-isip-isip kasi almost same questions lang din..
sa pagkakaalam ko, ePerf lang yata ang di tumatanggap ng nursing grads... yung mga hindi tumatanggap, ang point nga nila, attrition rate. pero, it depends naman talaga. There are some na hindi naman nursing grads pero naga-awol or nagreresign.. yun nga lang yung masaklap sa mga di tumatanggap ng nursing grads (yung point of view/yung tumatak sa isip nila). However.... if you can speak good English, if you can prove yourself that you can be a top agent or good employee.. go ahead! :) kaya yan!

[lunarpanda]

meron akong 2 teammates sa teletech-DELL na ganun naging modus operandi.

yung lalaking nursing grad, nag-resign on the first day sa Floor. reason? hindi daw nya kaya mag-take in ng calls! haller, bat kaya sya nag-apply sa CALL center?

yung isang babaeng nursing grad, umalis naman after another month or two (i can no longer remember) kasi hindi daw nagja-jive sa sked ng review nya yung sked sa work. hay... nakalagay naman sa requirements eh "must be willing to work on shifting schedules"

sa call center kasi, kahit kakaunti lang yung nursing grads na umaalis, the point is meron pa ring umaalis. this is something they want to prevent.

eh paggagastusan nila yung employee tapos pag nakapasa sa board eh siguradong aalis naman. parang ginagawa lang nilang pang-allowance yung sweldo sa training! hindi pa nakakabawi yung company sa mga ginastos for them!

maski ako naiinis e.

[prince_john]

Well, some do not accept nursing student (undergrads or working student) since baka gawin lang "gatasan" yung company. mag-iipon lang and then alis na agad. Syempre, the company is looking for security of the people who will work for them.

[hp_luna]

nung nag try ako mag apply sa acs at telus eto nangyari:

una sa acs, ok na ako sa financial account, pwede na offer since first job ko naman yun at may signing bonus pa. contract signing ko daw the next day... so balik ako dun just to find out na na-overlook daw nung hr na nursing undergrad pala ako at ayaw daw ng client ng ganun, so lipat nila ako ng account... di ko tinanggap liit sweldo at nabwiset nila ako.

eto malupit sa telus ortigas. tapos na ako sa exams, initial interview na. kasabay ko nasa medical field din, nakalimutan ko na kung ano course niya. edi lahat naman ng tanong nung inteviewer nasagot ko, pa bibo pa ako. pareho pa kami ng school bago ako nag shift ng course kaya marami kami napagusapan. tapos ng interview tinawag niya kaming dalawa, tapos ako muna yung kinausap niya, pinaghintay ulit yung girl. ang sabi ba naman sa akin ok naman daw ako blah blah blah, tinatagalog na niya ako nito ha. kasi ganda ng usapan namin nung interview. pero nursing undergrad daw kasi ako kaya ayun. halata na hiyang hiya siya sa akin, dapat daw sa gaming account niya ako endorse pero wala na daw siya magagawa, yun na daw decision ng hr. tapos sabi niya nung huli wag ko daw sabihin dun sa isang girl yun napag usapan namin. sa inis ko umalis nalang ako, hindi ko na hinintay yung girl paa malaman kung ano nangyari sa kanya. pero nung interview namin di naman siya nakasagot ng maayos. sobrang unfair diba?

tapos next day nag apply ako sa convergys, tanggap naman ako.

wag naman sana sila mag stereotype kasi yung mga matitino na gusto mag trabaho nadadamay eh.

yun lang.

[Aces_21]

Ganito lang yan!

Nursing ako! Nursing din ug isang bagong kasama ko! eh bakit kami tinangap?

Kasi nasa tao yan! *** iba kasi ginagawang palusot *** pagbagsak nila kesyo dahil "Nursing" daw sila kuno! Wag kasing garapal during the interview na halatang gagawing pampalipas lang ng oras ang call center dahil kahit sino hindi ka tatangapin! Remember magiinvest sila sayo hindi para lang layasan sila agad!

Tsk tsk tsk...!

Pero sa totoo lang alam ng mga cc companies na ok lang kumuha ng nurses kasi wala naman nang halos na umaalis dahil wala naman trabaho para sa nurse mapa-dito or mapa-ibang bansa man eh!

[purply_hazy]

there are call centers who require their agents to be RN's... USRN's even.

[henyo526]

Thanks for the comments everyone. Keep them coming please.

What baffles me is that, these call centres (who dont hire nurses anymore), with their powerhouse legal departments have not come up with measures to protect the company from such practice.

Nakaka-alis pala ang isang empleyado ng ganun-ganun na lang?

For the call centres that still hire nurses, what have they done to turn this around and have the positive sides of nurses without getting left high and dry? They seem to have figured it out.

Are you suggesting to have a bond in the contract to lock the employee to a certain period? That would create another complication... hindi po ganon kadali un... :-s

[henyo526]

there are some BPOs who even prefer applicants who have medical/health background for their medical/health insurance accounts.

however, i can't blame the companies that reject nursing grads/undergrads... they are just protecting their business. History can repeat itself. It already happened in the past, several employees, that are nursing grads, who resigned because they "suddenly" thought to pursue their "career", where in fact when they were asked during the interview on how long they plan to stay and they gave a canned answer, the likes of "this is a life-long career for me..." :D

[qcboi84]

there are some BPOs who even prefer applicants who have medical/health background for their medical/health insurance accounts.

however, i can't blame the companies that reject nursing grads/undergrads... they are just protecting their business. History can repeat itself. It already happened in the past, several employees, that are nursing grads, who resigned because they "suddenly" thought to pursue their "career", where in fact when they were asked during the interview on how long they plan to stay and they gave a canned answer, the likes of "this is a life-long career for me..." :D

tama yan. tanggapin nalang ang katotoha :bop:nan