JP Morgan Chase

[daanswer]

To all who are interested to join a global financial services firm, JP MORGAN CHASE & CO., let me know. Tell me your full name, contact number, and the best time for our Recruitment Personnel to call you.

JP Morgan Chase is a pioneer in financial services and banking relationships. All clients are Amercians. We are a direct company and not a vendor firm, and this guarantees you of stability. We have offices at the Philamlife Tower in Makati and another one at Net Quad, in the Fort, Taguig.

I assure you of a very high compensation with gross of as much as P20,000 a month. There is also fast advancement in your specified position.

JPMorgan Chase offers a number of work-life resources that can help you stay focused and productive while at work and feel like you're getting the support you need in your personal life as well.

Below are some of the core benefits we provide to employees:

* Medical and Hospitalization Insurance
* Life Insurance
* Accidental Death and Dismemberment Plan
* Funeral Assistance
* Vacation Leaves and Sick Leaves
* Premium Pay Rate for Night Shift
* Employee Assistance Program
* Employee Referral Program

You can also invite friends who want to be referred by me.

GRAB THIS OPPORTUNITY. WHY? Are you contented with just a measly P10,000 a month as pay? YOU DESERVE MORE. SO SETTLE FOR THE BEST!

ALL ARE WELCOME TO MESSAGE ME FOR REFERRALS. Let me help you find your dream job. Thanks!

email me your resume at rk_a_ok@Yahoo.com

[danswer]

up up up up

[fashioninstinct]

i have a schedule interview on monday...any tips regarding voice and accent interview?

[elay_1st]

sa jpmc nga ba yung 7563300? naka 2 missed calls na kasi sa kin, i tried calling back pero laging busy.

[bliss15]

is there a day shift?

[ice_breaker]

do they have IT programming positions??

[ganda123]

sa jpmc nga ba yung 7563300? naka 2 missed calls na kasi sa kin, i tried calling back pero laging busy.

I guess sa kanila nga yun kasi may tumawag rin sakin na same number kaya lang hindi ko nasagot yung call pero hindi na uli tumawag.. masyado atang importante ang bawat oras nila dun. :lol:

[danswer]

up up minsan ganun **** sa chase dame applicants d na *** nakakatawag ulet

[danswer]

up up up up up up

[danswer]

up up up up up

[xinrerge]

Do you still have back office jobs available? Also from what I've heard, all of your offices will now be transferred to The Fort? Is that true?

Thanks!

[danswer]

yes by july all the pilam operation will be transffered by net plaza or by late august the whole building willbe owned by jp morgan chase but the building in net quad will still be retained. yes just email me your resume backoffice is still available

[danswer]

up up up up up

[vinoi]

me tumawag sakin last time for phone interview kaso for customer support daw for credit card. eh mas gusto ko sana tech or inclined sa IT. sabi naman nya basta kung interesado ako tawag lang ako. me opening ba kayo na IT post? helpdesk or tech sup? ano kaya range ng sweldo sa ganung positions. thanks

[danswer]

up up up up

[danswer]

up up up up

[danswer]

up up up up up

[danswer]

up up up up up

[danswer]

up up up up up up

[dl08]

anong positions ang opening dito for fresh grad ng IT. thanks!

[QT II]

I sent my cv at the e-mail addr you provided me....

[danswer]

anong positions ang opening dito for fresh grad ng IT. thanks!

send your resume at rk_a_ok@yahoo.com

[danswer]

I sent my cv at the e-mail addr you provided me....


=ok ill double check

[KG21]

1 day hiring ba ito? agency ba ito?

[danswer]

1 day ndi toh agency empleyado din po ako ng chase

[KG21]

1 day ndi toh agency empleyado din po ako ng chase

Good!ok thanks...

[babaeng_pawikan]

hi..ask *** bout sa typing exam, **** bng 1min *** tos 2 trials?--thanx so much!

[danswer]

up up up up up up up up

[tifulmom]

pls tell me more about d job.tnx.my add: my_jadi@yahoo.com

[ghen_009]

hi there I already send to you my c I'll be waiting for the response thank you

[izko]

I received a call from JP Morgan's HR just this afternoon and she conducted a phone interview, told me to wait for the result within 24 hours. I was at the mall so it was a bit noisy during the conversation, I'm afraid I wasn't able to focus that time. =(

Sa mga nag undergo ng phone interview, did she tell you to wait for the result or gave you the next instruction? Be honest to me guys, hehe. I don't want to have a sleepless night tonight. =)

[danswer]

up up up up

[danswer]

up up up up up

[jrdlsl]

up up up up

[chaddictmac]

hi danswer!!!

tanong ko lang if call center agent ba *** position sa offer if magpunta ako for interview? more on back office kasi experience ko kaya i'm just wondering lang...

thanks a lot po.

[danswer]

umm may backoffice opening den pero minsan pag d ramp up yung account mag antay ka den pero u can indicate sa application na back office preference mo

[chaddictmac]

umm may backoffice opening den pero minsan pag d ramp up yung account mag antay ka den pero u can indicate sa application na back office preference mo

ah...ok thanks... so meaning *** autofinance call center agent ang job?

[sneaky_one]

Any opening/opportunity for a behavioral science grad?

[danswer]

g psych yung behavioral dba

[sneaky_one]

^
Kinda, but not really. More on organizational dev't/human resources ang focus ng degree.

[cc_bleep]

Does JPMorgan accept pregnant applicants?

[pit-baller]

hi danswer! aside from salary ,, are there allowances offered ? if yes, what are these allowances ? tnx*okay*

[danswer]

night dive rice and transpo allowance an usually a quarterly bonus if u get in an account that has sales on it thats a differencet incentives as well ex customer service and collections

[danswer]

JP MORGAN JOB OPENINGS:

Unit Manager / Team Supervisor
Specialization: Customer Service
5 yrs exp
Makati City

Team Supervisor
Specialization: Customer Service
4 yrs exp
Makati City

Unit Manager / Team Supervisor
Specialization: Customer Service
5 yrs exp
Makati City

UNIX Production Support Engineer
Specialization: IT-Network/Sys/DB Admin
4 yrs exp
5 vacancies
Taguig

Application Support Analyst
Specialization: IT-Software
1 yr exp
10 vacancies
National Capital Reg

Team Manager - Collections (Chase Auto Finance)
Specialization: Banking/Financial
4 yrs exp
Makati City

Team Leader (Auto Finance)
Specialization: Customer Service
3 yrs exp
Taguig City

Team Manager - Service & Sales (Chase Auto Finance)
Specialization: Customer Service
3 yrs exp
Makati City

Team Manager - Collections (Card Services)
Specialization: Banking/Financial
2 yrs exp

Service Desk Agent / Solution Center Agent / TSR
Specialization: Tech & Helpdesk Support
1 yr exp
10 vacancies

UNIX Production Support Engineer
Specialization: IT-Network/Sys/DB Admin
4 yrs exp
5 vacancies

Windows Production Engineer (System Administrator)
Specialization: IT-Network/Sys/DB Admin
4 yrs exp

Training Specialist
Specialization: Training & Dev.
2 yrs exp

Training Specialist
Specialization: Training & Dev.
2 yrs exp

Quality Assurance Supervisor (Post Funding Department)
Industry: Call Center / BPO
Specialization: Banking/Financial
5 yrs exp
National Capital Reg


Service Desk Lead
Specialization: Tech & Helpdesk Support
1 yr exp
Makati City


***
***Send your resumes to rk_a_ok@yahoo.com. TEXT me at 09152134804

[danswer]

up up up up

[love1love5love]

i had an interview last thursday sa netplaza. sa billing department ako. the manager said that she would consider me and likes most of my answers. should i expect? and until when should i wait for the call?

[jumpedrope]

nag-apply na ako dati dito.. pero hindi ko tinanggap dahil pinili ko ang ibang kumpanya para lang masundan ang crush ko na umalis na rin naman.. :bop:

ang tanong: pwede pa bang mag-apply ulit kahit na hindi ako tumuloy nung una akong natanggap? may posibilidad bang tanggapin nila ako ulit?

[chel_p3]

Hello!

My husband applied for a Team Manager position via jobstreet and his application was "under consideration"

It has been a couple of days but nobody has called him yet.

How long is the turnaround time for contact for this position usually?

Thanks!

[danswer]

usually when an opening comes up ma contact agad ***

[danswer]

up up up up up

[danswer]

up up up up up

[smbofilada]

nag aaccept po ba sila ng undergrad?? gusto ko mag aaply for csr...refer naman dyan
help na din sa hiring process nila...
ty

[danswer]

jp morgan chase does accept undergrad kindly forward your resume rk_a_ok@Yahoo.com. Ill refer you asap thanks :)

[danswer]

up up up up up

[danswer]

up up up up

[Jobhunter_09]

any new opening sa IT support?

[psychslady]

my husband had emailed u his resume... please consider for any It positions... ****** :)*okay*

[revilosyli]

I already send u my resume, how long will i be waiting. tnx...:)

[24thlabyrinth]

HI danswers!

What are the current openings aside from CSR post? DO you have any non-voice or back office position?

Thanks in advance!

[sillysally]

wala na atang position na pwede sakin..
mageexpire na *** acctg assoc sa aug24, 2days after pa ko pwede magapply uli.

does jpm still participate in job fairs? pls inform me if there's an upcoming jf. thanks.

[blazingmermaid]

Hi! Inquire lang po ako. I have a pending application with JP Morgan. I had 4 interviews including the HR asking me about my current compensation package. However, d pa sila tumatawag. How long should i wait? I think it has been 3 weeks already. help please. thanks.

[just3n21]

im going for an interview. what should i expect? any tips?

[danswer]

blazing maid send me ur resume para maka sked tau interview. tips on an interview? well look ur best then just try to answer in a confident and non arrogant manner be straightforward and direct to the point

[danswer]

up up up up up

[just3n21]

hi daanswer, this is justin. i went for an interview this morning at jpmc. after my interview the interviewer told me to wait for a phone call or an email message indicating that i am short listed. how long would i expect this?

anyone?

[danswer]

let's give them a week to review your resume then we will try to followup on the application

[danswer]

up up up up up

[kusanagi]

up up up up up

[lakerfan]

hello,

I have applied here in JPMC through jobstreet and sent them my resume already but have yet to recieve a call from them. Any help?

[danswer]

send me your resume ill c what I can do

[lakerfan]

pm sent Mr. danswer =)

[makoy11]

hi danswer,,can you refer me?

[anniekaye]

i sent my resume, parefer din. thanks

[danswer]

ok up up up

[lakerfan]

danswer you got pm

[danswer]

go it up up up up

[danswer]

up up up up up

[danswer]

up up up up

[mzunderstud]

huenice@yahoo.com

[mzunderstud]

kindly send email to huenice@yahoo.com..thank :)

[danswer]

kindly send email to huenice@yahoo.com..thank :)

- for me to be able to process you application kindly snd you resume at my email add. rk_a_ok@Yahoo.com

[danswer]

up up up up up

[yhan02ph]

any opening for back-office position?tia

[danswer]

may opening sa backoffice tss

[danswer]

up up up up

[youssef]

hello, i have sent my resume for a back office position. hope i am qualified because i am an undergraduate but i have extensive experience as a data encoder and also a former technical support. thanks.

[yhan02ph]

I don't see any opening for back office on the website of chase..

[danswer]

wala pa for now kase october pa mag open ipopost p ***

[kenichi025]

may non voice and day shift ba sa JP morgan? like ko sna mag apply sa non voice and day shift nila kung meron. :)

[danswer]

up up up up

[sillysally]

magkano kaya starting salary dito for fresh grads?
how competitive are the benefits?
may employees' lounge area ba sila at car service?

[danswer]

magkano kaya starting salary dito for fresh grads?
how competitive are the benefits?
may employees' lounge area ba sila at car service?

-medical benifits are competitive around 150k limit in intellicare and upong regularizations 2 dependents get the same benifits for free. employee lounge yes, car service? we have parking for employees for free i dont really get what you mean by car service.Starting salary for fresh grads arent as high as those with experience but more competitive than other comapny I cannot disclose an exact figure because it varies.

kindly send me your resume at rk_a_ok@yahoo.com

[danswer]

up up up up

[sillysally]

-medical benifits are competitive around 150k limit in intellicare and upong regularizations 2 dependents get the same benifits for free. employee lounge yes, car service? we have parking for employees for free i dont really get what you mean by car service.Starting salary for fresh grads arent as high as those with experience but more competitive than other comapny I cannot disclose an exact figure because it varies.

kindly send me your resume at rk_a_ok@yahoo.com

what i mean by car service is yung shuttle service o door-to-door service like the one offered by deutsche.. yung company ko ngayon hanggang sakayan lang ang hatid.. nakapagapply na ko dati dito, i might consider to reapply in the future. ang baba kasi ng salary sa company ko ngayon although the benefits are really competitive and an upscale working environment are a plus, kaya lang minus points yung employees' lounge exposed masyado kasi dun din applicants' waiting area sana naman may konting privacy.

[danswer]

what i mean by car service is yung shuttle service o door-to-door service like the one offered by deutsche.. yung company ko ngayon hanggang sakayan lang ang hatid.. nakapagapply na ko dati dito, i might consider to reapply in the future. ang baba kasi ng salary sa company ko ngayon although the benefits are really competitive and an upscale working environment are a plus, kaya lang minus points yung employees' lounge exposed masyado kasi dun din applicants' waiting area sana naman may konting privacy.

-about that the company doesnt have a "car service" because the fort bus roams the area and drop people off ayala edsa.

[danswer]

up up up up

[danswer]

up up up up

[chaddictmac]

@ danswer

balita naman jan...may opening pa ba talaga ngayon october ehehehh...still waiting for their calls eh....thanks po...

[cod3breaker]

Is the non-voice account dayshift or graveyard? If anyone knows kindly reply. Thanks! :)

[danswer]

Is the non-voice account dayshift or graveyard? If anyone knows kindly reply. Thanks! :)

actually it depends on what department your in in tss there's graveyard card services has mornings. Doesnt necessarily follow that if your in non voice your autmatically day shift depends on department there are call center agents who work in the morning as well. to chaddictmac im not sure about the bakcooffice in philam because eric olivia handles that kindly send him an sms

[eee123]

correct me if i'm wrong. gumagamit ba ng cellphone no. sa pagtawag yung HR? hehe.. may missed call kase ako last night. nasa work ako eh so naka-silent mode..

[danswer]

correct me if i'm wrong. gumagamit ba ng cellphone no. sa pagtawag yung HR? hehe.. may missed call kase ako last night. nasa work ako eh so naka-silent mode..

-not really they usually have a landline number to call you guys up but it's possible in some cases the use a company cellphone

[danswer]

up up up up up

[danswer]

up up up up up

[chinito15]

any it related positions? or non voice acounts open?
tnx

[danswer]

we have opening for it people unix admin, helpdesk etc kindly send me your resume at rk_a_ok@yahoo.com thanks

[iakxym]

do they still accept walk in applicants at philamlife tower?

[danswer]

nope recruitment has already transffered kindly email me your resume at rk_a_ok@Yahoo.com

[danswer]

up up up up

[grilled_furious]

hi, im still undergrad, i'm looking for a job right now and i would like to apply in your company, if you have any vancancy, pls consider me. I am currently studying and hopefully graduate next year in may. thanks..... my number: 09183218323

[danswer]

hi, im still undergrad, i'm looking for a job right now and i would like to apply in your company, if you have any vancancy, pls consider me. I am currently studying and hopefully graduate next year in may. thanks..... my number: 09183218323

-kindly send me your resume at rk_a_ok@yahoo.com

[dragon_long]

Do you have any position for an ECE student for an internship position? Im going to have mine at january, or late december if possible. is there an available position?

[kevin6a12]

Bay, pano ko apply dito?
Tumatanggap pa sila ng bisaya accent?

[danswer]

kindly send me your resume at rk_a_ok@Yahoo.com. Ill refer you to the right department suitable to you and expalin the culture and what to expect at jpmc.

[jomawi]

are there openings for cebu branch? if any what positions and qualifications? and where can i pass my resume?

[JobSeekerism]

Good Day, are there any back office position with day or mid shift's available? I would like to apply. thanks.

[danswer]

yes meron mga analyst post. kindly send me your resume at rk_a_ok@yahoo.com

[grilled_furious]

di yata ako tanggap.

[danswer]

up up up up

[dexter_lestat]

guys,

meron bang way para speedier yung application for TLs??

[danswer]

medyo may katagalan **** hiring sa team strict standards kase for that external hire

[dexter_lestat]

@danswer

tnx!

[danswer]

up up up up

[gryze29]

if you want to apply with chase pls text me at 09228 905 840

[danswer]

kindly send me your resume at rk_a_ok@Yahoo.com. Ill refer you to the right department suitable to you and expalin the culture and what to expect at jpmc.

[danswer]

up up up up

[danswer]

up up up up

[xnikolai]

May opening po ba for software development - related positions?

[roxyd3428]

hi danswer, sent you my resume at your yahoo email.

tia :D

[danswer]

sa software unix engineer po open and sa IT is service heldesk, thanks roxy ill reply to your email asap :)

[roxyd3428]

danswer, can i also send you some materials from my portfolio to support my application? haha sorry excited pero am keen kasi to maximize this opportunity to join chase. :D tia uli

[rapidpunch]

hi danswer, is it true that the UNIX IT related jobs are on a regular night shift basis? with 12hours as the workhours and follows the format 4-3-3-4 work-restdays?

[xnikolai]

Pwede po ba fresh grad sa software unix engineer?

[danswer]

did u rec my response sa email @ roxy, D ako familar sa responsibilities ng IT pero alam ko mga ganun nga. Puwede naman itry @ xnikolai

[xnikolai]

@danswer pwede po pa post ng job description for Unix SE? Thanks! :)

[roxyd3428]

@danswer yup got your emails. thanks :D

[rapidpunch]

how's the time/work sched po?

[danswer]

hey it depends sa dept @ rapidpunch

[danswer]

up up up up up

[danswer]

up up up up up

[lairy_fights]

hi, does jpmc have a branch in cebu?
any positions available for cpas?
thanks.

[nashty]

what positions are currently open?

[danswer]

hi lairy jp morgan has a branch in cebu and is currently hiring email me your resume at rk_a_ok@yahoo.com.With regards job opening @ nashty there are a lot from hr positions, team lead, analyst collections, card activation etc

[danswer]

up up up up

[grilled_furious]

ang hirap dito. ako first int. lang. he he he

[swarley_123]

hi...are there any back-office/day-shift posts currently available? I've seen the analyst jobs at jobstreet and in the career webpage, are those for back-office?

[jDEAD]

Nag-apply ako kanina for any back office position but I was informed that CURRENTLY there is no back office position open... so they ask me if I still want to proceed with the interview or just wait for a back office position opening in the future.. I said I'll just wait.

...then I left. :)

[danswer]

up up up up

chase cebu is also hiring so kindly send me your resume at rk_a_ok@yahoo.com

[eee123]

ang hirap dito. ako first int. lang. he he he

talaga... would you mind to share your experience??? :)

[danswer]

hindi naman mahirap u just have to prepare for it

[danswer]

up up up up up

[danswer]

Titles Specialist (February 11, 2010)-090067314

Description
# Review and analyze submitted correspondence to determine if it meets the business requirements, including compliance with various state and federal regulations.
# Work closely with other Chase Auto Finance sites and departments to resolve issues.
# Provide process support including:

* Verify accuracy and completeness of submitted correspondence.
* Communicate exceptions and additional requirements to clients.
* Index product documents and route appropriately for retention.
* Enter required information into systems.

Qualifications

* Strong data entry skills
* Must be detail-oriented
* Excellent interpersonal, verbal, and written communication skills
* Strong analytical skills
* Ability to demonstrate flexibility and work independently
* Strong aptitude in mainframe and intranet based applications and systems
* Auto finance knowledge a plus
* At least 1 year call center / BPO experience is required for this position


For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to: rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Customer Service Representative (Auto Finance) - January 21, 2010-090064128

Description

The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening. The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service. The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale

Qualifications

* At least one year of call center experience in a customer service with cross selling/up-selling environment.
* Above average communication skills
* Writing skills and reading skills
* Flexibility, adaptability; Ability to work in fast paced environment
* Strong client focused mindset
* Strong problem solving and decision making skills
* Knowledge of basic computing
* Organizational skills and ability to multi-task
* Ability to stay composed; level-headedness; calmness; non-reactive(resilience); non-defensive, patient
* Persuasive, persistent, have negotiation skills
* Teamwork orientation


For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Training Specialist-090066343

Description


* Delivers quality training for Default employees. May also deliver training for other Home Lending functions including, Servicing, Originations and Leadership.
* Develops and provides input to Instructional Developers on the development of case studies, role plays, exercises, and job aids to support learning.
* Researches, reviews, and disseminates industry product/service, and project specific information to ensure that internal audiences have current and accurate information to support Default activities.
* Identifies knowledge, skill and performance gaps and develops training to address specific needs.
* Collaborates with Instructional Developers to create knowledge and skill assessments.
* Collaborates with internal Default training teams to ensure the consistency of training across the sites.
* Collaborates with other support teams to provide solutions to improve performance.
* Develops good working relationship with Home Lending managers and supervisors.

Qualifications


* Above average verbal and written English Communication skills.
* Excellent presentation, facilitation, and interpersonal communication skills
* Formal training experience in a contact center environment preferred.
* Ability to analyze performance and develop methods to measure and improve training effectiveness
* Supervisory experience in the Default/ Servicing/ Originations environment would be a plus.
* Approachable demeanor and consistently pleasant when dealing with all levels of the organization.
* College degree or equivalent working experience.
* Demonstrated ability in Instructional Design, development, desirable.
* Strong analytical and organizational abilities.
* Strong customer service focus.
* Computer software knowledge such as Microsoft Office products - Word, Excel, Powerpoint.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Team Manager - Dispute by Phone
Team Manager - Dispute by Phone-090043757

Description

As a Dispute By Phone (DBP) Team Manager, you will be responsible for managing a team of up to 20 call center advisors. Chase DBP, also located in Columbus, Ohio and San Antonio Texas, handles 3 million calls annually from customers reporting unrecognized or unauthorized credit card transactions. The team initiates, analyzes and resolves customer claims with the goal of preventing loss to the customer and to Chase.

The Team Manager candidate must be a strong coach and have the ability to motivate and influence performance in a fast paced environment. The candidate must be able to interact with all levels of management and be flexible and easily adaptable to change.

You will manage a variety of monthly performance goals that include productivity, quality, availability, retention, customer satisfaction and employee satisfaction. In addition, you will recommend process improvements, interact with peers and other Card Services managers, and work as a team member to manage service levels. This position reports to a Team Leader.

Qualifications

· 3 + years of operational management experience with at least 2 years in a call center environment (virtual network/call routing environment).
· Exceptional leadership skills in creating an environment where employees are excited, engaged and capable of delivering optimum performance.
· Customer service knowledge and background with the ability to create and deliver exceptional customer experiences.
· Demonstrated ability to investigate and solve complex problems.
· Ability to coach and deliver feedback to staff or team members to ensure optimal performance.
· Excellent organizational, time management, and interpersonal skills.
· Knowledge of Visa and MasterCard chargeback processes.
· Strong PC skills in Microsoft Office with specific knowledge of systems and applications used to support a call center environment.
· BA/BS or equivalent work experience and demonstrated personal development.
· DBP Process Knowledge is required.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

IT Engineer-090063252

Description


* Provide local Service Delivery Support (day to day requirement / incident management / request managament and change management etc.)
* Oversee Project in co-ordination with CCS PM and any other local Technology initiatives.
* Work on Productivity initiative of Business and support implementation of the same
* Partner with GTI and co-ordinate with Business for local implementation and requirements
* Provide Monthly matrices, reports to in co-ordination with respective owners
* Analyze Infrastructure Capacity requirements for Business
* Frequently anticipates problems and analyzes ways to mitigate the risk.
* Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance. Provides effective production support including accurate problem identification, ticket documentation and customer/vendor dialogue.
* Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources.
* Documents small-to-medium scale projects and delivers presentations with minimal supervision.
* Is recognized as a positive leader and frequently provides feedback and strategic recommendations to management.
* Affects change within sphere of influence and leads development of innovative improvements.
* Implements complex medium- to large-scale projects and has expertise in project management software/process.
* Responsible for daily operations during shift by setting priorities and assigning or adjusting workloads.


Preferred Skills & Experience


* Experience in Incident, Request and Change Management.
* Experience in Business Recovery Management
* Experience in banking and finance industry will be an added advantage
* Skilled professional in managing Business Interface and relationship
* Technical certifications in IT field and Project Management can be an added advantage



Qualifications


* College degree holder of any Computer or IT related course
* Minimum 2 years of overall Technology Infrastructure Management experience
* At least 3 years of experience in Service Delivery
* Must be able to lead a team of individuals with remote management
* Is able to work through conflict resolution
* Must have strong relationship management skills
* Must be detailed oriented
* Must have desktop Hardware and Software application troubleshooting skills
* Must have Telephony and VOIP , Thin client knowledge
* Must have good understanding of networks and network technology
* Avaya Telephony skills is a plus
* Server and Server OS skills a plus
* Must have strong communication skills
* Must have excellent Customer Orientation

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

Card Activation Advisor (January 28, 2010)-090064085

Description

This position requires a strong sales desire while being quality and customer focused. Must have a positive attitude, a desire to succeed and be goal driven.
The card activation advisor's role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.
As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

Qualifications


* Requires effective verbal and written communications skills and general business knowledge, ability to comprehend and maneuver through multiple systems.
* Ability to work independently as well as in a team environment.
* Must have excellent if not good attendance record

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[amnesia_girl09]

Ask ko lang if yang positions na yan eh for the JP Morgan in Ayala.. :) Okay lang ba kahit nursing graduate for that? I mean, there are gonna be trainings naman right?

[travelerme]

I am interested to apply merun pa ba opening sa non voice account? please reply if ever may alam kayo opening thanks

[travelerme]

gusto ko din mag apply sa non voice account hiring ba sila? please reply if anyone knows about the opening, thanks

[danswer]

titles po non voice, jpmc fort po yung most of what I have posted if your interested for ayala openings send me an email as well. kindly send me an email with your resume as an attachment thanks

[danswer]

up up up up

[mnopsky]

hi! meron po bang available jobs for cpa's sa jpmorgan? taga-bulacan po ako pero willing naman ma-assign and siguro mag-reside muna anywhere in manila... :)

[eee123]

yung Titles Specialist po ba purely non-voice talaga?
kasi may nakita ako isa sa duties, may calls for verification, etc...

[danswer]

sa titles po meron po konting calls un pero low volume

[danswer]

up up up up up

[comm]

Any opening sa HR dept? Recruitment or Training?

[comm]

A friend of mine sent her resume to your email. Ina-add mo raw siya sa facebook? Is that part of the 'recruitment'?

[danswer]

Fraud Prevention Team Manager-090059723

Description

Supervising, coordinating and directing the daily operation of a team of non-exempt staff members. This team is responsible for analyzing and decisioning transaction and/or account fraud alerts with the goal of preventing losses to the customer and to Chase. This position is responsible for managing, achieving and reporting key performance operational metrics.

Ability to…

* Conduct staff meetings, individual coaching opportunities and reviews.
* Making recommendations on hiring, terminations, salary action and promotions.
* Forecasting and managing financial performance and developing and implementing strategies to achieve the long-term business objectives.
* Handling escalated calls from customers and/or bank officers and resolving complex issues involving fraud transactions and evaluating risks.
* Recommending system modifications for process improvements.
* Monitoring the daily staff levels, production output of the staff, and front line quality review of input.
* Analyzing key call center metrics.
* Working with legal department and attorneys on complex cases.
* Coordination with management and other supervisors to resolve problems and work on special projects, including participation on regulatory committees.
* Provides leadership for the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.

Qualifications


* Ability to follow complex methods and procedures in diverse routine and non-routine tasks
* Ability to plan and prioritize
* Problem solving and negotiations skills.
* Proven knowledge of banking deposit operations and/or Retail Banking
* Five years work experience preferred (or specialized education plus a minimum of two years experience, including supervisory work)

[danswer]

chase cebu is also hiring send me your resume's thanks

[moonster]

hi which of the jobs you posted is for day-shift? thanks.. (baka pwede pa PM na rin magkano range ng salary) :)

[mnopsky]

Hi! Good Evening! nakapag take na poh ako nung exam, and luckily napasa naman, the examiner said na the next step for us is the phone interview and gave us a certain time para dun sa call. I was SCHEDULED to be interviewed via phone this day at 12:15pm and so I waited but then it seems na hindi na ko tinawagan... could you please PM the phone number poh of JPMorgan located at Net Plaza Bldg, para makagawa naman poh ako ng follow-up call regarding my application...

[danswer]

ang salary po hindi iisang rate depende sa exeprience if your tenure in your previous company and record was good you get offered more.jpmc doesnt have a ceiling so it's hr's discretion on the job offer and also up to the applicant to decline or accept the offer. ill pm you @ mnopsky

[curiousme]

danswer.

i took my exam last dec16. they scheduled me for initial interview with miss imperial the next day and by night @ 7pm,i met up with the avp, sir jenny. they said it's for the TSS Fund Accounting Associate position and that it's an urgent one. sadly, i was like 40mins late for the final interview. actually, i was already there by 7:15 (still late though) but unfortunately for me, the receptionist took his break and left the janitor in charge who, for whoeverssake, didnt know how to contact miss marban (she was the last hr who directed me to sir jenny).
anyways, sir jenny was really mabait, he still accomodated me. after we talked, he told me he'd call within two weeks or before new year. it's already a wk past the given period and yet *** pa ko narereceive. i dropped by your recruitment hub the other day and they told me na *** pang note from the higher ups. even the other applicant,who ive been corresponding with thru facebook, di pa rin ** tinatawagan. ive been also trying to call your hotline, kaso puno na daw mailbox so i could no longer leave a message.
help ****,bka me naririnig kang usap-usapan jan regarding the position ive been applying for.. (i assume ur from jpmc, of course..)
if it's already filled up, pls tell me. thanks much!=)

[danswer]

yes im from jpmc pm me your real name so I can ask the guys from hr your application. It could be possible the the training date has not been set yet which is why you havent recieved a call yet but lets ask just to make sure

[danswer]

Business Analyst (Default)
Business Analyst (Default)-100000899

Description

Gain/Loss reviews are required to determine the equity position of an outstanding account in order to make a Foreclosure or Walk decision.
The Business Analyst will be responsible for creating reporting and analytics for the Default Control Equity Analysis team. Reports will be generated using Oracle SQL and MS Access. Some application development may be required using Oracle Apex App Express and MS Access.

Key Responsibilities


*
Create reporting and analytics for the Default Control Equity Analysis team.
*
Generate reports using Oracle SQL and MS Access.
*
Some application development may be required using Oracle Apex App Express and MS Access.
*
As the role evolves the analyst may be required to learn additional software packages and skill sets.
*
Ability to perform requirements gathering, write business and functional requirements, and serve as a liaison with the IT department when required.
*
The ability to manage projects and processes is a major plus.

Qualifications


* High School Diploma/College Degree a Plus
* Experience working with Oracle databases.
* Ability to use SQL to create reporting and analytics.
* Ability to set up jobs and write stored procedures using PL/SQL
* Ability to use TOAD or experience with similar development environments.
* Ability to use MS Access to create reports, forms, and output files.
* Ability to maintain and update existing applications and create new applications using Oracle Apex App Express.
*
Ability to create and maintain MS SharePoint Sites
*
Ability to consistently meet and prioritize targets for productivity, quality and customer service.

[danswer]

Loss Mitigation Supervisor (Default)-100000978

Description

Loss Mitigation provides assistance to mortgagors in default while mitigating loss for the investor. The staff members interact each day with customers, attorneys, and third parties via telephone combining collection, negotiation, and customer service skills. Loss Mitigation Underwriters will review and analyze customer financial documentation and propose Modification solutions to assist customers in retaining homeownership.

As a Loss Mitigation Operations Supervisor you will be required to train, manage, coordinate, and direct the daily operations of approximately 10-12 Loss Mitigation Specialists and Job Coaches. You will oversee workflow and results management of a group that will be responsible for reviewing and analyzing borrower documentation and information to determine a solution to customers undergoing financial hardship. You will be required to train & mentor the team, act as subject matter expert and review the teams work for accuracy and quality. You will handle exception items, multiple workflows and document and introduce new procedures to your staff. In this position, you will also recommend human resources actions (hiring, terminations, salary actions, and promotions). You will be responsible for managing the performance of your team by monitoring productivity and quality, regular and consistent coaching, interim and annual reviews as well as corrective action planning and follow-up.

Key Responsibilities


*
Identify process improvements, execute solutions and effectively introduce new procedures to the staff
*
Train staff members to meet all Compliance, Quality and Bank requirements
*
Assign work and monitor team's performance
*
Monitor incoming volume and ensure the alignment of capacity and headcount
*
Oversee departmental projects
*
Collaborate with your underwriting and closing management peers on business goals, department objectives, and company initiatives
*
Maintain all field personnel files and employee records
*
Effectively handle and resolve all escalated issues
*
Ensure all timelines are met
*
Achieve and maintain all department quality, volume, and service goals
*
Conduct weekly staff meetings with your team and monthly coaching session with each employee to review performance
*
Manage the performance of your team by regular and consistent coaching, interim and annual reviews as well as corrective action planning and follow-up. (ie: productivity, quality, service)
*
Work special projects or other duties as assigned



Qualifications


*
High School diploma or equivalent
*
Minimum 2 years mortgage experience
*
Minimum 2 years supervising mortgage operations personnel
*
Excellent written, verbal communication, and organizational skills
*
Ability to follow complex methods and procedures in diverse routine and non-routine tasks
*
Demonstrated ability to manage workflow and priorities
*
Proven record of reliable customer service to internal and external customers
*
Direct experience in coaching, mentoring and team building a plus

[danswer]

Service Desk Supervisor-100000212

Description


The Retail Financial Services IT Help Desk is responsible for answering difficult application, hardware and operating system questions. The Supervisor position is responsible for managing the Help Desk staff. The Help Desk staff plays a critical role by providing application users with one-on-one interaction that directly impacts the firm's ability to service external customers. The job responsibilities of a Supervisor include: hiring, training, leading, managing, scheduling, developing and evaluating the support staff, ensuring callers are fully satisfied and providing suggestions to improve the process. The Supervisor will be in a fast-paced, sometimes stressful environment where tough decisions must be made and quick actions must be taken. The Supervisor will be required at times to work independently, but will also be part of an integrated management team.

Qualifications


* 3-5 years of client/customer support experience.
* 2 years of leadership experience.
* College degree required.
* Ability to work with a management team that is both local and remote.
* Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to deal with upset clients, showing patience, empathy and understanding.
* Ability to confidently handle situations quickly and independently.
* Ability to coordinate staff activities, such as scheduling and training.
* Ability to hire, lead, inspire and evaluate staff.
* Ability to develop staff.
* Ability to make tough decisions.
* Strong desire to help clients and to improve client applications and hardware.
* Ability to be flexible about work schedules, which may include weekends.

[danswer]

Any opening sa HR dept? Recruitment or Training?

yes there is

[danswer]

Card Activation Advisor (February 11, 2010)-100000419

Description

This position requires a strong sales desire while being quality and customer focused. Must have a positive attitude, a desire to succeed and be goal driven.
The card activation advisor's role will be to proactively offer products and services that add value and help customers understand the benefits of their new account.
As the card activation inbound call will almost always represent our first customer interaction with a new cardmember, maintaining a positive customer experience and enhancing their banking relationship while adhering to call center standards, policies, compliance and procedures is a must.

Qualifications


* Requires effective verbal and written communications skills and general business knowledge, ability to comprehend and maneuver through multiple systems.
* Ability to work independently as well as in a team environment.
* Must have excellent if not good attendance record
* Must practice and promote JPMC's operating principles
*

[danswer]

Fraud Inbound Analyst (February 18, 2010)-100000861

Description


Responsibilities:



As a Fraud Analyst, you will answer incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale and verifying their security information and account activity. You will also play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.

Qualifications

Requirements:

* Contact center experience is an advantage but not a requirement.
* Experience handling fraud inquiries in a contact center environment is a definite advantage.
* Fresh graduates and non-graduates are encouraged to apply.
* Excellent verbal and written communication skills.
* Willing to work on shifting schedules.

[her0]

can JPMorgan match my 35k salary? do they have free meal? ohhh....and i also have an iPhone with free monthly credits. 20k is "measly" by today's standards

[danswer]

can JPMorgan match my 35k salary? do they have free meal? ohhh....and i also have an iPhone with free monthly credits. 20k is "measly" by today's standards

apply for an operations manager or team lead position im sure you'll get more than that

[danswer]

Payroll Coordinator - HRSD-090061572

Description


* Orient new hires on the payroll, statutory & company benefits policies and procedures
* Ensure that payroll, statutory & company benefits requirements of new hires are complete and updated
* Handles efficient processing of all statutory & company benefits availment
* Handles offboarding process
* Escalate matters on a timely basis and provide suggestions to address issues.
* Coordinate with payroll bank, local HMO provider, and other third-party vendors
* Establish & coordinate effective relationship with government & statutory agencies to ensure efficient service delivery.
* Coordinate and meet with the Recruiters and HR Business Partners regarding payroll, company benefits or statutory concerns.
* Recommend ways to continuously improve the payroll, company & statutory benefits process.
* Handles escalated cases in a timely and accurate and effective manner.
* Prepare metrics on Payroll, Company & Statutory Benefits transactions
* Assist with HRSD-related work as required

*
Reporting relationship:
* Will report to the HRSD Payroll Manager - Manila
* Will closely coordinate with the Onboarder-Cebu and HRBP's.

Qualifications


* Degree in Business Management, Accounting, HR,
* Experience in handling Payroll, Time & Attendance solutions preferred
* Audit or Tax background an advantage
* Proficient in using Excel (Microsoft Office)
* Very good communication and presentation skills
* Analytical, detail oriented, results-oriented, pro-active
* Demonstrate high initiative to deliver quality output
* Can work with minimal guidance and supervision
* Willing to work midshift/night shift as needed

(for cebu)

[estranged2]

guys,if you're interested,you can send your CV's/resumes to santos.ryanpaul@yahoo.com...then we'll call you immediately so please keep your phonelines open....

*okay*

[danswer]

Customer Service Representative (Auto Finance) - January 21, 2010-090064128

Description

The Customer Service Representative will be responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening. The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance). The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service. The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale

Qualifications

* At least one year of call center experience in a customer service with cross selling/up-selling environment.
* Above average communication skills
* Writing skills and reading skills
* Flexibility, adaptability; Ability to work in fast paced environment
* Strong client focused mindset
* Strong problem solving and decision making skills
* Knowledge of basic computing
* Organizational skills and ability to multi-task
* Ability to stay composed; level-headedness; calmness; non-reactive(resilience); non-defensive, patient
* Persuasive, persistent, have negotiation skills
* Teamwork orientation


For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Business Analyst (Default)
Business Analyst (Default)-100000899

Description

Gain/Loss reviews are required to determine the equity position of an outstanding account in order to make a Foreclosure or Walk decision.
The Business Analyst will be responsible for creating reporting and analytics for the Default Control Equity Analysis team. Reports will be generated using Oracle SQL and MS Access. Some application development may be required using Oracle Apex App Express and MS Access.

Key Responsibilities


*
Create reporting and analytics for the Default Control Equity Analysis team.
*
Generate reports using Oracle SQL and MS Access.
*
Some application development may be required using Oracle Apex App Express and MS Access.
*
As the role evolves the analyst may be required to learn additional software packages and skill sets.
*
Ability to perform requirements gathering, write business and functional requirements, and serve as a liaison with the IT department when required.
*
The ability to manage projects and processes is a major plus.

Qualifications


* High School Diploma/College Degree a Plus
* Experience working with Oracle databases.
* Ability to use SQL to create reporting and analytics.
* Ability to set up jobs and write stored procedures using PL/SQL
* Ability to use TOAD or experience with similar development environments.
* Ability to use MS Access to create reports, forms, and output files.
* Ability to maintain and update existing applications and create new applications using Oracle Apex App Express.
*
Ability to create and maintain MS SharePoint Sites
*
Ability to consistently meet and prioritize targets for productivity, quality and customer service.
*
Ability to gather business requirements and write both business and functional requirements.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Fraud Inbound Analyst (February 18, 2010)-100000861

Description


Responsibilities:



As a Fraud Analyst, you will answer incoming telephone calls from our credit card holders who suspect fraudulent activity on their account. You will be responsible for reviewing security information and account activity with the callers, identifying the type of fraud and setting accounts up for investigations. You will also assist with taking inbound calls from the merchant, merchant centers and branches with the purpose of detecting fraud or providing authorizations at the point of sale. This responsibility includes interviewing the customer at the point of sale and verifying their security information and account activity. You will also play a key role in contributing to the profitability of the organization and directly impact our bottom line by minimizing losses that result from fraud.

Qualifications

Requirements:

* Contact center experience is an advantage but not a requirement.
* Experience handling fraud inquiries in a contact center environment is a definite advantage.
* Fresh graduates and non-graduates are encouraged to apply.
* Excellent verbal and written communication skills.
* Willing to work on shifting schedules.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Description


* Supervising a staff of 10-15 Collections Advisors
* Training and developing new and existing Collections Advisors
* Take escalated calls and maintain customer satisfaction
* Maintain and deliver productivity through managing absenteeism and system time
* Ensuring proper application of established policies and procedures
* Assisting the team in meeting or exceeding all departmental key objectives

Qualifications


* Call centre management experience required ( preferably managing Collections )
* Knowledge of autodialer and ACD technology an asset
* Skip tracing experience preferred
* Excellent communication skills, both written and verbal
* Strong interpersonal skills
* Excellent analytical ability
* Ability to navigate in a Windows environment required (e.g. MS Word, Excel, Access)
* Ability to manage multiple projects and priorities
* Knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
* Should have at least 2 years experience in the same role and 4 to 5 years collective experience.
* Candidate must possess at least a Bachelor's/College Degree in any field.
* Applicants must be willing to work in Fort Bonifacio Global City.
* Applicants should be Filipino citizens or hold relevant residence status.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

chase cebu is also open pls send me your resume's

[kityel]

so sad, i failed for the title specialist position. filled na daw. wanna cry... :_(

[danswer]

sorry for that kityel did u ask for alternate positions?

[danswer]

Training Specialist-090066343

Description


* Delivers quality training for Default employees. May also deliver training for other Home Lending functions including, Servicing, Originations and Leadership.
* Develops and provides input to Instructional Developers on the development of case studies, role plays, exercises, and job aids to support learning.
* Researches, reviews, and disseminates industry product/service, and project specific information to ensure that internal audiences have current and accurate information to support Default activities.
* Identifies knowledge, skill and performance gaps and develops training to address specific needs.
* Collaborates with Instructional Developers to create knowledge and skill assessments.
* Collaborates with internal Default training teams to ensure the consistency of training across the sites.
* Collaborates with other support teams to provide solutions to improve performance.
* Develops good working relationship with Home Lending managers and supervisors.

Qualifications


* Above average verbal and written English Communication skills.
* Excellent presentation, facilitation, and interpersonal communication skills
* Formal training experience in a contact center environment preferred.
* Ability to analyze performance and develop methods to measure and improve training effectiveness
* Supervisory experience in the Default/ Servicing/ Originations environment would be a plus.
* Approachable demeanor and consistently pleasant when dealing with all levels of the organization.
* College degree or equivalent working experience.
* Demonstrated ability in Instructional Design, development, desirable.
* Strong analytical and organizational abilities.
* Strong customer service focus.
* Computer software knowledge such as Microsoft Office products - Word, Excel, Powerpoint.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

Customer Fulfillment Specialist-100001614

Description
As a customer fulfillment specialist you will be primarily responsible for processing requests received from internal LOB's (i. e. Retail, Commercial, TSS, Mid Market and Wholesale), Telephone Banking and back office operational areas. Specialist will perform various maintenance activity distributed to the Account Maintenance, Account Closing and New Account Opening segments. Responsible for performing the following types of functions: open accounts, updates to account level and customer records, certification review, indexing, document preparation, processing monetary transactions, other clerical tasks such as typing, faxing, copying, sorting work, filing, responding to emails, handling inbound escalations and problem resolution.

Qualifications


Ability to research and resolve customer transactions via systematic input

Detail oriented and ability to work under the pressure of deadlines

Professional attitude

Independently resolve customer issues where policy and procedures are not clear cut

Basic understanding of financial transactions

Identifies and communicates opportunities for process improvement

Strong oral and written communication skills

Flexible to overtime

Ability to work independently

Proficient with Microsoft outlook and Excel

Alpha and numeric data entry, PC knowledge, reading and comprehension skills



Internal Eligibility Criteria:

Length of Service: Minimum 12 months in the current process as of the last date of application.

Appraisal Rating: Rating of Meets Expectations or Exceeds Expectations in the last appraisal

External Eligibility Criteria:

Previous Banking Experience a plus

Requires related system experience

At least 1 yr operations, Retail or comparable function preferred

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

ollector (Default)-100000954

Description

Loss Mitigation provides assistance to mortgagors in default while mitigating loss for the investor. The staff members interact each day with customers, attorneys, and third parties via telephone combining collection, negotiation, and customer service skills. Loss Mitigation Specialists will review and analyze customer financial documentation and propose Modification solutions to assist customers in retaining homeownership.

As a Loss Mitigation Specialist you will be required to review and analyze borrower documentation to determine income and repayment capacity. This includes assessing borrower hardship by analyzing their housing expenses to determine proper loan resolution. You will determine Modification recommendations within the system based on income/debt analysis. In addition you will be responsible for maintaining timely and accurate system updates and loan status maintenance. You will complete active file audit reviews, quality control reports, and post closing audit functions as well as calculate delinquency, complete mock escrow analysis and analyze Modification scenarios and proposals.

Key Responsibilities


* Review and analyze borrower documentation to determine income and repayment capacity.
* Assess borrower hardship by analyzing housing expenses to determine proper loan resolution.
* Determine Modification recommendations within the system based on income/debt analysis.
* Maintaining timely and accurate system updates and loan status maintenance.
* Complete active file audit reviews, quality control reports, and post closing audit functions
* Calculate delinquency, complete mock escrow analysis and analyze Modification scenarios and proposals.
*
Work special projects or other duties as assigned



Qualifications


* College degree preferred and/or equivalent work experience
* Loss Mitigation/Default Servicing experience a plus
* Detail oriented with a strong ability to work in a fast paced environment
* Prior HMDA experience knowledge preferred
* Strong PC skills, knowledge of Excel required
* Strong organization and time management skills
* Ability to multi-task and adapt well to a changing work environment
* Strong communication skills
* Ability to work well in a team environment

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

T&SS Derivatives Collateral Management - Team Lead-100003553

Description

Key Responsibilities

* Client Management - acting as the interface between clients and their counterparties
* Collateral Monitoring and Management
* Collateral Margin Call Calculation and Execution
* Trade Monitoring/Administration
* Dispute Resolution
* Stock/Cash Reconciliation

Qualifications

Skills/Experience


* Previous experience in related products (collateral management, securities settlement)
* Working to strict deadlines and controls
* Ability to work under pressure
* Keyboard proficiency
* Excellent verbal and written communication skills
* Numeracy
* Accuracy
* Flexible approach to working hours
* Ability to prioritise
* Ability to work under pressure

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

ancial Analyst-100003959

Description

The Financial Analyst will be responsible for the review/analysis of financial statements and other customer account related documentation for counterparties. The purpose of the review is to determine the financial strength of counterparties, identify and document changes in financial condition period over period, and identify counterparties who have had significant changes and/or no longer meet approval criteria. The analysis will include:


· the review of audited fiscal year end financial reports;
· management prepared interim financial statement data and reports;
· and the calculation of the key financial ratios (e.g., HUD Adjusted Net Worth);
· the review of the Profile Renewal Information Form (PRIF) to identify changes in company structure, ownership, or other red flags that may impact the continued relationship;
· review of the Customer Management System (CMSv4) to identify necessary changes to critical data elements;
· the identification of relationships that require additional analysis due to significant changes or red flags.

Qualifications

· Accounting or Finance degree and 4+ years Accounting and/or Financial Statement Analysis experience.
· Knowledge of US Generally Accepted Accounting Policies
· CPA is a plus
· Very strong written and verbal communication skills
· Understanding of Business and Corporate structures
· Strong computer skills with Excel, Word and PowerPoint
· Ability to act independently
· Mortgage banking experience is helpful
· Strong attention to detail

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[eee123]

Customer Fulfillment Specialist-100001614

Description
As a customer fulfillment specialist you will be primarily responsible for processing requests received from internal LOB's (i. e. Retail, Commercial, TSS, Mid Market and Wholesale), Telephone Banking and back office operational areas. Specialist will perform various maintenance activity distributed to the Account Maintenance, Account Closing and New Account Opening segments. Responsible for performing the following types of functions: open accounts, updates to account level and customer records, certification review, indexing, document preparation, processing monetary transactions, other clerical tasks such as typing, faxing, copying, sorting work, filing, responding to emails, handling inbound escalations and problem resolution.

Qualifications


Ability to research and resolve customer transactions via systematic input

Detail oriented and ability to work under the pressure of deadlines

Professional attitude

Independently resolve customer issues where policy and procedures are not clear cut

Basic understanding of financial transactions

Identifies and communicates opportunities for process improvement

Strong oral and written communication skills

Flexible to overtime

Ability to work independently

Proficient with Microsoft outlook and Excel

Alpha and numeric data entry, PC knowledge, reading and comprehension skills



Internal Eligibility Criteria:

Length of Service: Minimum 12 months in the current process as of the last date of application.

Appraisal Rating: Rating of Meets Expectations or Exceeds Expectations in the last appraisal

External Eligibility Criteria:

Previous Banking Experience a plus

Requires related system experience

At least 1 yr operations, Retail or comparable function preferred

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

non-voice ba yan? hanggang kaylan deadline?

[danswer]

yes till early feb

[danswer]

Support Specialist (RMV Packaging)
Support Specialist (RMV Packaging)-100002491

Description

This position is in the Default Property Valuations department within Chase Home Finance. The department is responsible for reconciling valuation data and establishing the "Fair Market" Value for the collateral. The department is responsible for identifying suspected fraud, and identifies other potential issues with the collateral through the review of the provided documentation.

Support Specialist job duties will include: retrieving the origination appraisal from an imaging system, obtaining multiple BPOs from Chase vendor websites as well as researching ("mining") the internet for additional information needed to compile an Appraisal Review Package.

Key Responsibilities:


*
Retreving documents from internal Chase websites, Vendor websites, and online data.
*
Loading retrieved documents to the RMV system
*
Verifying that all documents are for the same collateral.
*
Generate reports using the RMV system
*
As the role evolves the support specialist may be required to learn additional software packages and skill sets.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

Jp Morgan Chase Cebu is also hiring

[danswer]

ollector (Default)-100000954

Description

Loss Mitigation provides assistance to mortgagors in default while mitigating loss for the investor. The staff members interact each day with customers, attorneys, and third parties via telephone combining collection, negotiation, and customer service skills. Loss Mitigation Specialists will review and analyze customer financial documentation and propose Modification solutions to assist customers in retaining homeownership.

As a Loss Mitigation Specialist you will be required to review and analyze borrower documentation to determine income and repayment capacity. This includes assessing borrower hardship by analyzing their housing expenses to determine proper loan resolution. You will determine Modification recommendations within the system based on income/debt analysis. In addition you will be responsible for maintaining timely and accurate system updates and loan status maintenance. You will complete active file audit reviews, quality control reports, and post closing audit functions as well as calculate delinquency, complete mock escrow analysis and analyze Modification scenarios and proposals.

Key Responsibilities


* Review and analyze borrower documentation to determine income and repayment capacity.
* Assess borrower hardship by analyzing housing expenses to determine proper loan resolution.
* Determine Modification recommendations within the system based on income/debt analysis.
* Maintaining timely and accurate system updates and loan status maintenance.
* Complete active file audit reviews, quality control reports, and post closing audit functions
* Calculate delinquency, complete mock escrow analysis and analyze Modification scenarios and proposals.
*
Work special projects or other duties as assigned



Qualifications


* College degree preferred and/or equivalent work experience
* Loss Mitigation/Default Servicing experience a plus
* Detail oriented with a strong ability to work in a fast paced environment
* Prior HMDA experience knowledge preferred
* Strong PC skills, knowledge of Excel required
* Strong organization and time management skills
* Ability to multi-task and adapt well to a changing work environment
* Strong communication skills
* Ability to work well in a team environment

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

Jp Morgan Chase Cebu is also hiring

[danswer]

Solution 1 - Access Admin Supervisor-100004188

Description

The Solution 1 Access Admin/Onboard Supervisor is responsible for supervision of two areas: Access Admin & On boarding.
Access Administration processes requests from Chase employees for access to certain tools or applications that they need to perform their job function.
On boarding team is responsible for on boarding new hires, off boarding employee and employee transfers.
Position responsibilities include: hiring, training, leading, managing, scheduling, developing and evaluating the support staff, ensuring queues are fully satisfied and providing suggestions to improve our applications. Environment will be fast-paced, sometimes stressful environment where tough decisions must be made and quick actions must be taken.

Qualifications


* 3-5 years of customer experience.
* 2 years of leadership experience.
* College degree required.
* Ability to work with remote direct management.
* Ability to quickly learn mortgage concepts, application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to confidently handle situations quickly and independently.
* Ability to coordinate staff activities, such as scheduling and training.
* Ability to hire, lead, inspire and evaluate staff.
* Ability to develop staff.
* Ability to make tough decisions.
* Ability to be flexible about work schedules, including weekends.
* Infrastructure and hardware knowledge (desktops and laptops)
* Lotus Notes, MS Office & Operating systems, Active Directory
* Performance Metrics
* Technical and Application problem resolution
* Ability to follow complex methods and procedures in diverse routine and non-routine tasks
* Excellent Communication skills, both verbal and written
* Produce detailed and accurate work & ensure those on their team follow their example
* Provide weekly and monthly summary of SLA impacts to Manager
* Projects as assigned by management team.

Job
Infrastructure Management (IT Management)

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

Jp Morgan Chase Cebu is also hiring

[danswer]

REBADGE CONSUMER BANKING - BANKER (TBC)-100004446

Description


Bankers SHOW their desire to help by serving as the telephone liaison of Chase Retail Banking. Each banker is responsible for responding to customer inquiries relating to deposits, financial transactions, and problem resolution. Our bankers MASTER their customer service skills by providing prompt and accurate answers, utilizing all available resources including bank computer software applications in a Windows environment. Bankers IDENTIFY and offer new opportunities and solutions by evaluating customers' financial needs and focusing on how our company products can better serve their financial goals. As a banker, you will be LEARNING all the time; you will constantly be expanding your knowledge and skills to better serve our customers and prepare you to advance in your career. As a member of our team you will be confident, EFFICIENT, and accurate in all you do. With our help you will become fluent in CHASE products and practices, enabling you to go above and beyond in meeting the needs of our customers, AND providing you with tools to achieve your own career goals.

Qualifications


*
Energetic - Leads and energizes their Peers
*
Hungry for Outstanding Personal Success and Achievement - Always driving towards superior quality and results; looking to a higher future.
*
Genuinely Empathetic and a People Person - Shows sincere concern for their customer's needs, able to build rapport with each customer, and finds joy in providing outstanding service.
*
Superior Communication Skills - Communicates courteously, professionally, and effectively in a variety of ways with a diverse audience, including use of good grammar.
*
Listens carefully - Listens to fully understand; shows respect for the customer and the Bank.
*
Flexible and Adaptable - Expects and embraces change.
*
Detailed Multi-Tasker - Able to multitask in a fast paced environment.
*
Creative Problem Solver - Takes ownership of issues; assesses customer's needs and offers appropriate corresponding Bank products, and provides solutions.
*
Computer Proficient - Familiar with Microsoft Office Programs, Internet, and basic office equipment.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

Jp Morgan Cebu is also hiring

[marv0309]

any opening po on IT programmers? specifically oracle dev. almost 2 years experience?

thanks..

[danswer]

up up up up

[xian172004]

hi,

do you have any opening for Feb or March? i'm so interested to apply. i am currently working for a day time call center but i wont mind night shift so long as its with JP Morgan. pls let me know...you can reach me thru my email at xian.ayade@gmail.com or at my mobile # 09295572366.

thank you.

xian

[danswer]

yes actually there is send your resume at rk_a_ok@Yahoo.com thanks

[gilenn]

How do I apply for non voice accounts?

[jm_b_martinez]

Hi,

I came from another competitive investment bank, I was wondering if there is an opening in JP Morgan fit for my qualification. I already sent an email (with my updated CV) to rk_a_ok@Yahoo.com.

I hope to hear from you soon.

Regards

[xnikolai]

Are there any openings for IT people? More specifically software development, system admin positions.

Thanks!

[danswer]

yes thank you everyone keep your resume's coming ill get right back at you via email and answer your queries. thanks

[jm_b_martinez]

hi danswer,

I already sent my resume. It would be much appreciated if there's an update whether it has been forwarded to Chase.

Regards

[danswer]

@jm_b_martinez : yes sir it has already been forwarded

[danswer]

Fraud Prevention Team Lead-090059719

Description

Assist management in the monitoring and coordinating of daily production operations. The Lead is responsible for communicating immediate production issues to the team manager. A Team Lead is required to monitor the floor and is the first line of defense in resolving immediate production issues involving systems and reports.

Ability to…


* Assist in the training and development of employees.
* Balances quality, excellence, and timeliness.
* Reduces expenses.
* Ensure operational agreements with other departments are in place when necessary, service levels are monitored and processes are being followed in accordance with the overall business objectives of the organization.
* Respond immediately to adverse system performance.
* Develop, maintain, and revise, as required all metric and financial reports to identify opportunities for improvement and streamline overall effectiveness of each constituent.
* Communicates internally and with Risk Management when a fraud or suspected internal fraud is discovered.
* Assists with the design, testing, implementation of new fraud prevention tools
* Provides support to the "Team" through demonstrated leadership and a cooperative spirit.

Qualifications


* At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function.
* Knowledge of deposit systems and customer information systems.
* Excellent oral and written communication skills are crucial. Accuracy and attention to detail is extremely important.
* Must be well organized and able to prioritize workflow.
* Skills must include the ability to handle multiple tasks concurrently.
* Creates and supports a teamwork/team spirit environment and presents a professional attitude/image within their department and with all company interactions. Demonstrates leadership and customer relations skills.
* Must have an intermediate proficiency in answering customer inquiries and providing information.

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks.

[danswer]

Risk Operations Analyst (Fraud)-100002481
Job Description

As a Risk Operations Analyst, you will minimize and prevent losses resulting from high risk and fraudulent monetary and non-monetary transactions. You will work under general supervision and demonstrate some judgment capability to review and/or investigate routine risk transactions or reports. In accordance with departmental procedures and Federal Regulations, you will take proactive measures to prevent losses through any of the following: performing investigations, placing deposit holds, returning checks, restricting accounts, blocking ATM/debit cards, analyzing suspicious account activity and properly reporting and categorizing activity that has created loss exposure. You will operate in a team environment and often have customer communications as a key component of your job responsibility. You will also rely upon effective relationships with Corporate Security, the Law Department, account officers and other representatives from various lines of business, and outside financial institutions.

Ability to:

* Independently perform routine account activity review of risky transactions
* Following standard procedures and action plans to reduce exposure on suspect items and/or transactions
* Opening fraud or loss cases as necessary and ensuring that case files are accurate and complete with all appropriate dispositions and detailed notes
* Depending upon specific function, position may communicate actions on suspect items to branch personnel, customers, Fraud Hotline and Corporate Security as necessary
* Documenting the review and investigation process followed for each account reviewed and preparing various documents, reports and system entries as necessary for financial entry, certification, reporting and statistical purposes
* Ensuring that regulatory, legal, bank and audit requirements are met
* Consistently show good judgment, professionalism, and a willingness to take ownership in reaching an effective decision on any fraud tool.
* Commitment to providing the highest quality service to each customer every day
* Demonstrate the ability to identify, analyze, and solve problems by providing viable solutions and executing excellent follow through and communication
* Demonstrate the ability to efficiently and effectively handle call center volumes

Qualifications

* Has finished at least 2nd year of college or finished a 2-year diploma course
* At least 6 months of inbound call center experience is preferred
* At least one year of experience in Operations, Retail and/or Deposit Risk Management or comparable function preferred
* Knowledge of deposit systems and customer information systems
* Must possess a strong understanding of business transactions, knowledge of account flow, and financial documents
* Ability to use mainframe and PC applications such as B1B applications, Vector, Lotus Notes, and Microsoft Office applications; MS Word and Excel experience required, other MS applications experience preferred
* Ability to key data at 30 WPM
* Must have an intermediate proficiency in answering customer inquiries and providing information

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

Quality Specialist (Loss Mitigation)-100009089
Job Description
Loss Mitigation - Underwriting QA - Quality Specialist

Loss Mitigation provides assistance to mortgagors in default while mitigating loss for the investor. The staff members interact each day with customers, attorneys, and third parties via telephone combining collection, negotiation, and customer service skills. Loss Mitigation Underwriters will review and analyze customer financial documentation and propose Modification solutions to assist customers in retaining homeownership.

As a Default Quality Specialist you will be responsible for the review of the Loss Mitigation workout, with focus on verifying the accuracy of the Negotiator or Underwriters's review and analysis of our customers' financial ability and property information, to ensure the most suitable workout was arrived at and the terms of the workout are accurate. These points of validation are based on guidelines and polices established by our Investors, Insurers, and Guarantors, as well as our own internal policies and procedures. The Default Quality Specialist also verifies accuracy of the myriad closing documents, system updates and interdepartmental hand-off processes for each workout. This is done to ensure terms, contribution amounts and requisite system documentation are accurate and thorough and in accordance with Investor, Insurer, and Guarantor Guidelines. Whereas the Default Quality Specialist uses a checklist to guide him/her through the workout validation process, it is imperative the individual be acutely familiar with the Investor, Insurer, and Guarantor guidelines surrounding Loss Mitigation.

Key Responsibilities:


* Review and analyze documentation provided by the underwriter and validate accuracy and suitability of workout terms.
* Verify accuracy of system updates by the underwriter as well as required internal processes.
* Verify acceptability of documents as well as content per programs guidelines.
* Complete active file audit reviews, quality control reports, and post QA reviews functions as assigned.
*
Work special projects or other duties as assigned
* Maintaining timely and accurate system updates on and loan status maintenance (MSP and QA database).
* Maintain up to date knowledge of current investor and bank owned guidelines around Loss Mitigation workout plans.



Qualifications

* College degree preferred and/or equivalent work experience
*
High school diploma or equivalent required
* 2 - 3 years mortgage banking / servicing background
* Loss mitigation and/or default experience
* Credit Analysis experience
* Consumer Credit experience
* Excellent analytical skills
* Excellent verbal and written communications skills.
* Ability to make good judgment decisions/recommendations.
* Accurate and detail oriented
* Title experience a plus

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

Audit Manager for Cebu Captive Operations-090047137
Job Description

Scope



The Audit and Compliance Manager's scope extends to all risk domains - information risk, operational risk, resiliency, compliance risk, reputation risk, financial risk, tax risk, regulatory risk, migration risk and any other risk definitions that are relevant to JMPC for Cebu Philippines Cardmember Services.



Audit/ Compliance/ Information Security

* Ensure that compliance issues/concerns within the organization are being appropriately identified and investigated by conducting periodic compliance monitoring reviews and testing in Cebu
* Follow-up and monitor closure of open issues arising from these reviews, working closely with Operations and other functions within the organization
* Provide recommendations and general guidance to various functions on how to avoid or deal with similar situations in the future
* Complete Compliance scorecard for each LOB / function for Cebu operations
* Collaborate with other departments (e.g., Internal Audit, Performance Improvement, GPS, GS&I etc.) to direct compliance issues to appropriate existing channels / functions for investigation and resolution
* Complete Risk and Control Matrices as required at least once annually
* Ensure Mandatory Training is completed, tracking and escalating as needed
* Perform Sensitive Data Reviews
* Coordinate and complete the Phoenix Control Self Assessment exercise for Global Solutions processes twice a year
* Ensure regular information security audits are performed
* Participate as required as a Business Security Liaison
* Collaborate with Information Security Stakeholders to leverage best practices, processes and techniques to ensure adherence to Security standards based on Card and uniqueness as required by location
* Complete compliance orientation and awareness sessions for staff

Risk Governance Forums

* Complete deliverables as required by the Local Operating Committees representing Cebu
* Ensure that all inputs for a meaningful discussion at the risk governance forums are compiled in an effective manner and disseminated to the relevant personnel for tangible outcome
* Provide meaningful inputs for effective discussions as requested with the global risk governance forums

Supplier Reviews

* Perform operation/technical risk reviews of third parties/vendor
* Schedule reviews and site visits with third party operations on a timely basis
* Carry out the review process and on-site reviews
* Report findings to Card services stakeholders after completion of the visit
* Facilitate with the development of Action Plans for the remediation of identified findings between Supplier/Partner and LoB relationship manager
* Monitor and verify adherence to Action Plans for the successful remediation of findings
* Present reports to relevant stakeholders
* Facilitate cross-enterprise information risk management, issue resolution and cross discipline issue resolution

Resiliency

* Maintain Card's resiliency strategy and initiatives as well as the strategies for each LoB and corporate functions operating in JMPC
* Regular reviews of Card's resiliency strategy. Identify opportunities and execute corrective measures to close them
* Proactively design and maintain contingency plans for potential incidents and crisis
* Tabletop review of all contingency plans as required
* Participate as part of the Crisis Management Team's and the Site Incident Management Team's operations

Incident and Event Response (CSIRT) programs for Chase Card Services Technology

* Conduct post-mortem reviews of all security-related incidents, working in conjunction with relevant stakeholders. Develop improvement plans as a result of each incident
* Develop and maintain a capability to consistently and effectively respond to security-related incidents Chase Card Wide
* Participation in the creation and revision of IT Risk Management Policies and Standards
* Participate in specific initiatives related to the overall PII (Personally Identifiable Information) controls

Reporting

* Concurrently track and report on the progress of various risk mitigation and compliance projects
* Escalate potential failure in delivery of programs to appropriate stakeholders and resolution owners in advance of the target date being compromised and resolve bottlenecks compromising the programs
* Define and deliver a monthly balanced risk scorecard for Card
* Demonstrate tangible improvement in Cards' risk profile in Cebu as well as for each LoB and corporate functions in partnership with the Card Leadership and domestic oversight stakeholders
* Prompt dissemination of information to all stakeholders

Qualifications

Qualifications:

* 3-5 years experience in a BPO/Call Center, manager experience preferred
* 3-5 years of auditor experience
* 3-5 years' experience in the risk management space (preferred)
* Ability to work under pressure and execute on multiple projects simultaneously
* Ability to understand complex legal, regulatory and tax framework (preferred)
* Ability to effectively interface with all levels of the organization in Cebu and outside
* Ability to work in cross-functional teams
* Ability to negotiation and build consensus
* Experience in operational, information and compliance risk management (preferred)
* Experience in leading the risk management team in a LoB / corporate function or at a risk consulting firm (preferred)


Quality Specialist (Loss Mitigation)-100009089
Job Description
Loss Mitigation - Underwriting QA - Quality Specialist

Loss Mitigation provides assistance to mortgagors in default while mitigating loss for the investor. The staff members interact each day with customers, attorneys, and third parties via telephone combining collection, negotiation, and customer service skills. Loss Mitigation Underwriters will review and analyze customer financial documentation and propose Modification solutions to assist customers in retaining homeownership.

As a Default Quality Specialist you will be responsible for the review of the Loss Mitigation workout, with focus on verifying the accuracy of the Negotiator or Underwriters's review and analysis of our customers' financial ability and property information, to ensure the most suitable workout was arrived at and the terms of the workout are accurate. These points of validation are based on guidelines and polices established by our Investors, Insurers, and Guarantors, as well as our own internal policies and procedures. The Default Quality Specialist also verifies accuracy of the myriad closing documents, system updates and interdepartmental hand-off processes for each workout. This is done to ensure terms, contribution amounts and requisite system documentation are accurate and thorough and in accordance with Investor, Insurer, and Guarantor Guidelines. Whereas the Default Quality Specialist uses a checklist to guide him/her through the workout validation process, it is imperative the individual be acutely familiar with the Investor, Insurer, and Guarantor guidelines surrounding Loss Mitigation.

Key Responsibilities:


* Review and analyze documentation provided by the underwriter and validate accuracy and suitability of workout terms.
* Verify accuracy of system updates by the underwriter as well as required internal processes.
* Verify acceptability of documents as well as content per programs guidelines.
* Complete active file audit reviews, quality control reports, and post QA reviews functions as assigned.
*
Work special projects or other duties as assigned
* Maintaining timely and accurate system updates on and loan status maintenance (MSP and QA database).
* Maintain up to date knowledge of current investor and bank owned guidelines around Loss Mitigation workout plans.



Qualifications

* College degree preferred and/or equivalent work experience
*
High school diploma or equivalent required
* 2 - 3 years mortgage banking / servicing background
* Loss mitigation and/or default experience
* Credit Analysis experience
* Consumer Credit experience
* Excellent analytical skills
* Excellent verbal and written communications skills.
* Ability to make good judgment decisions/recommendations.
* Accurate and detail oriented
* Title experience a plus

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

Fraud Prevention Team Manager-090059723

Description

Supervising, coordinating and directing the daily operation of a team of non-exempt staff members. This team is responsible for analyzing and decisioning transaction and/or account fraud alerts with the goal of preventing losses to the customer and to Chase. This position is responsible for managing, achieving and reporting key performance operational metrics.

Ability to…

* Conduct staff meetings, individual coaching opportunities and reviews.
* Making recommendations on hiring, terminations, salary action and promotions.
* Forecasting and managing financial performance and developing and implementing strategies to achieve the long-term business objectives.
* Handling escalated calls from customers and/or bank officers and resolving complex issues involving fraud transactions and evaluating risks.
* Recommending system modifications for process improvements.
* Monitoring the daily staff levels, production output of the staff, and front line quality review of input.
* Analyzing key call center metrics.
* Working with legal department and attorneys on complex cases.
* Coordination with management and other supervisors to resolve problems and work on special projects, including participation on regulatory committees.
* Provides leadership for the team through active recognition of employee successes, consistent positive reinforcement, and timely performance feedback.

Qualifications


* Ability to follow complex methods and procedures in diverse routine and non-routine tasks
* Ability to plan and prioritize
* Problem solving and negotiations skills.
* Proven knowledge of banking deposit operations and/or Retail Banking
* Five years work experience preferred (or specialized education plus a minimum of two years experience, including supervisory work)

Job
Call Center

For referrals, please send me your CV with subject VOICE / NONVOICE / NONAGENT to:rk_a_ok@yahoo.com Salamat po ulit dun sa mga nag-send at magse-send pa lang lol. Shoot me an email if you have queries. Thanks

[danswer]

up up up up

[botbot16]

Good days

Is there an opening in any finance or accounting position? thanks po. Could you also share with me the minimum requirements for the jobs being offered. Thank alot :):):):bashful:

Hope that you could share details..

[glossconcern]

any openings in Marketing? :)

[blackmenthol]

pang call center lang ba toh? or meron opening for any it position for fresh grad?:D

[danswer]

meron opening sa fresh grad ng it. up up up

[botbot16]

Sa finance/accounting po ba , walang opening?

[danswer]

meron din just email me your resume

[danswer]

up up up up

[qcboi84]

naku sir bilisan nyo may gumaya ng ad nyo haha

[qcboi84]

pang call center lang ba toh? or meron opening for any it position for fresh grad?:D

meron check their website tas walk in na *okay*

[monski_08]

@danswer
-hi, is there an opening now for back office.... my work experience is marketing sales *** & admin staff in an insurance company...tnx :) :)

[danswer]

meron back office admin hr pos avilable.

[freudian]

we are looking for the ff. non agent post
> FINANCE DIRECTOR
> SENIOR OPERATIONS MANAGER
> SENIOR FACILITIES MANAGER
? SENIOR QUALITY MANAGER
>SENIOR QUALITY MANAGER
> SENIOR IT MANAGER
> QUALITY MANAGER
> TRAINING MANAGER
> QUALITY TEAM LEADER
> TRAINING MANAGER
> QUALITY TEAM LEADER
>TRAINING SUPERVISOR
> WORKFORCE SUPERVISOR
> TRAINERS
> OPERATIONS TEAM LEADER
> HR SUPERVISOR
> RECRUITMENT SUPERVISOR
> HR BUSINESS PARTNER
> EXECUTIVE ASSISTANT
>WORKFORCE SUPPORT
>COMPANY NURSE
>SENIOR AGENTS


SEND YOUR RESUME FOR REFFERAL TO : cfernandez9reena@gmail.com

or text 09157117283