call center job application and interview

[pinky_pinky]

hi!! newbie ako dito... ask ko lang kung paano po process ng application for call center agent? at ano yung mga questions sa interview? any advice?

[project_eden]

HGSL’s newest Medical Account is in need of Customer Service Representatives.

Monday – Friday work only for Medical Accounts!!!

Qualifications:

- College Graduate of any course or 2nd year college level with at least 3 months call center experience.
- Excellent comprehension and listening skills
- Excellent command of spoken and written English
- Excellent customer handling and problem solving skills


Other Accounts:

Ryder Account

Qualifications:

- Minimun of 2 years College education.
- Background in logistics transportation service and dispatch, an advantage
- Excellent customer service and interpersonal skills
- Can handle conversation in English with spontaneity and confidence
- Very good problem solving and analytical skills

Project F1

Qualifications:

- Completed at least 2 years of College
- At least 6 months of customer service experience
- Excellent communication skills
- Willing to work in Night shifts

**Wave 71 starts on August 24, 2009


• Submit your Resume and cover letter to ProjectEden@ymail.com.
• Indicate the account that you’re interested in.

[nikkilove]

hi!! newbie ako dito... ask ko lang kung paano po process ng application for call center agent? at ano yung mga questions sa interview? any advice?

Most call centers have the same format for applicants.

Bring your resume and other usual stuff needed to bring in a job interview.

Usual First Step

Most call centers, derechong interview na, where they'll select the first batch of applicants, questions here are answerable by 3-4 sentences like what's your hobby, why did you take up your course. others would have grammar, typing and phone skills tests for initial screening

Second Interview

More detailed and personal questions, usually, reasoning, describing, etc. ang skills na hahanapin. If you can defend your opinion by 12-15 sentences or in 1 minute, it's also the opportunity for the interviewers to find flaws like Ps and Fs syndrome, uhhhmmms, incorrect subject verb agreement, unparalleled tense, poor or thickened accent etc.

Final Interview

Mga ilan na lang kayo dito, more on psycho yung questions like your determination to work in a call center, if your easily trainable or pasaway ka ba?

Good luck.:)

[Huwondelacruise]

This may help...

http://callcenterblogger.com/2009/10/7-habits-of-highly-effective-call.html