non voice and frist timers

[bhabykenchi]

guys help me please.. iv'e been applying call centers but i failed because i'm rattling when it comes to an interview..maybe i'm not suitable with this job but i want to try these kind of job.. siguro masyado akong concious pag interview na.. is there call centers na hindi kelangan na puro english ang salita? :) natatakot lang ***** ako.. eniweyz sana may magreply sa mesage ko..

[qcboi84]

apply for a local call center like sa globe, smart, sun or *** call center ng mga food chains like jollibeee mcdo etc.

dun magsawa ka sa katatagalog hehehe

mag english ka lang kung english speaker ang customer mo.

kung marunong ka naman ng foreign language like spanish,italian, mandarin pwede ka rin apply.

[kimi17]

apply ka lang ng apply,bagsak kung bagsak hanggang masanay kana sa itatanong sayo at kabisado mo na yung pattern nga mga tanong hanggang maging scripted na rin mga sagot mo,im sure masasanay kana nun ganun ginawa ko nun una e,nawala na yung kaba ko.

[etmet10]

@ QCboi: mag english ka lang kung english speaker ang customer mo.

Ayos! db call center agent ka?? Paano ka naman nakapasok?? Wahaha! OBOB!

[Krayon]

^^ binasa mo ba yung sinabi nya?

[...wakaranai]

try mo sa mga local na callcenters or yung may mga non-voice support. tama din si kimi17 na sanayan lang naman yan. practice ka din sa bahay.

etmet10 - magbasa muna bago mag-post.

[LabuyoXVIII]

guys help me please.. iv'e been applying call centers but i failed because i'm rattling when it comes to an interview..maybe i'm not suitable with this job but i want to try these kind of job.. siguro masyado akong concious pag interview na.. is there call centers na hindi kelangan na puro english ang salita? :) natatakot lang ***** ako.. eniweyz sana may magreply sa mesage ko..

Build your confidence up para hindi ka ma-conscious during interviews. Everyone starts from scratch. Hindi naman mahirap para sa ating mga Pilipino ang magsalita ng English dahil most mediums of instruction in schools are done in English.Kahit saan namang company, may interview process. If the interviewer asks you a question in English, answer in English.

You'd be surprised. Sa umpisa lang naman nakaka-kaba makipag-usap sa mga Americans. After a few weeks, kinakausap mo sila kahit pa nakapikit ang mata mo. :lol:

[etmet10]

bakit wakaranai? anu problema sa post ko? (xnsya na mejo slow ako eh..)

[mahavir747]

Kasi, ang sabe ni QCboi, mag-apply daw sa callcenter na local ang account. Kasi, part nung inquiry is kung may callcenter daw ba na hindi kelangan puro english. Eh di aun nga, sa cc's handling local accounts. Pero natural, sikapin din dapat na mag-english kung english-speaking ang kausap mo, kahit ba local accounts. gets?

[...wakaranai]

apply for a local call center like sa globe, smart, sun or *** call center ng mga food chains like jollibeee mcdo etc.

dun magsawa ka sa katatagalog hehehe

mag english ka lang kung english speaker ang customer mo.

kung marunong ka naman ng foreign language like spanish,italian, mandarin pwede ka rin apply.

eto po yung post ni qcboi...

@ QCboi: mag english ka lang kung english speaker ang customer mo.

Ayos! db call center agent ka?? Paano ka naman nakapasok?? Wahaha! OBOB!

at eto po yung post mo...

kawawa naman si qcboi. tama naman yung sinabi niya tapos tinawag mo siyang obob.

mag-sorry ka. :D

[galitsaepal]

bakit wakaranai? anu problema sa post ko? (xnsya na mejo slow ako eh..)

so, ikaw pala yung "OBOB" hihihi

[qcboi84]

@ QCboi: mag english ka lang kung english speaker ang customer mo.

Ayos! db call center agent ka?? Paano ka naman nakapasok?? Wahaha! OBOB!



ang B0B0 talaga nitong si etmet na to palibhasa janitor lang to sa call center namin dati hahahaha

ugok basahin mo ulit ang sinabi ko at intindihin mo palibhasa walang laman utak mo hahaha

sino ngayon obob satin? e syempre ikaw dba? hahahaha :rotflmao:

[qcboi84]

hahaha pahiya si etmet kawawa post kasi ng post b0b0ng bakla hahaha!

o ano ka ngayon? bakla ka na nga panget ka pa b*bo kapa san ka pupulutin nyan?

thanks guys! pagpasensyahan na ang mga walang utak dito.

hahahaha natawa ako ng todo

[qcboi84]

eto po yung post ni qcboi...



at eto po yung post mo...

kawawa naman si qcboi. tama naman yung sinabi niya tapos tinawag mo siyang obob.

mag-sorry ka. :D



oo nga kawawa naman ako ambait bait ko naman ah wala naman ako sinabing kabobohan diba? :mecry:

salamat ...wakaranai ;)

[qcboi84]

bakit wakaranai? anu problema sa post ko? (xnsya na mejo slow ako eh..)



halata namang slow ka e kasi pentium 1 lang processor ng utak mo. pa upgrade ka sa gilmore para makasabay ka. para dka naman napapahiya. :rotflmao: :bop:

[qcboi84]

so, ikaw pala yung "OBOB" hihihi

tama ka jan si etmet nga ang BOBITA SALONGA ahihihihi :rotflmao:

[qcboi84]

try mo sa mga local na callcenters or yung may mga non-voice support. tama din si kimi17 na sanayan lang naman yan. practice ka din sa bahay.

etmet10 - magbasa muna bago mag-post.

tama ka jan try mo muna local call centers kung meron. pwede rin non voice. oks lang yan kahit bagsak lahat interview mo ganyan din ako dati nung *** pa alam mga itatanong. tama *** isang nagpost dito darating nag time kabisado mo na lahat ang usual na tanong sayo kaya dka na kakabahan sa susunod *okay*

[bhabykenchi]

Thank you for those who answer... may power kiss kayo sakin hehehe.. :)

[bhabykenchi]

Thank you for those who answer... may power kiss kayo sakin hehehe.. :*:*:*:*

[qcboi84]

kamusta dito mga peeps?

oh bat nawla ang nagmamagaling na si etmet10? hehehe

pahiya kasi..

[diekreux]

puro obob at bobo ang nabasa ko.
O_O

anyway, sa Scopeworks, non-voice ang account nila.. :)
kaso di malaki ang sweldo dun...

or *** ibang CCs na medical transcriptionist *** position.
walang calls un.. :)

[PinoyFrankie]

in all fairness sa dalawang CC agents "daw" hugh super offtopic and irrelevant na yung posts nila, ;)

ON TOPIC:

i'm a sophie college undergrad and i don't have any experience in any job interviews. would it be hard for me to get the cc job? what could you advise sa akin to be more confident and convincing during the job interview? i want my first interview to be a success:)

and i just wanna asksomething... mmm before you stepped in the company that you're applying did you prepare well for it? i mean did you make some sample/own answers and memorize it at home so that you could have had something to say when the interviewer asked you some certain questions :confused:

what are the most common/difficult job interview questions have you encountered?

please help me i badly need your feedback. i want to have a cc job asap:)

[bhabykenchi]

:) kasi ang alam ko when your in an interview di mo alam kung ano ang itatanong ***..biglaan un...you'll be having an impromptous speech... kaya pag tanong *** you have to answer it immediately and it should be no 'dead air'...be direct..sa sgot mo...dun nga ako bumabagsak...kaya when you go to an interview you should be ready..and keep your memory sharp..pero ito yung unang pinakatinatanong sa interview... simply 'tell something about yourself' tapos dun n siya kukuha ng itatanong based on your answer..ayun po... it's just a tip.. ako di pa ako nakakapasa pero mag ta try pa rin ako.. :rolleyes:

:lol:sana makapasa din ako diba?:lol:

[PinoyFrankie]

^i wish you luck:):lol:

by the way, nakakailang interview ka na? buti hindi ka naman nadi-discourage pag di ka nakakapasa, parang nakakasira ng loob yun ano? ako i'm trying to be optimistic kahit na bumagsak ako sa first job interview(pero sana hindi:D anong CC ang inaplayan mo? baka naman yung mga bigtime companies ang inuna mo:lol:

i'm trying my luck at NCO or JC sana palarin ako/tayo:frank:

[...wakaranai]

ON TOPIC:

i'm a sophie college undergrad and i don't have any experience in any job interviews. would it be hard for me to get the cc job? what could you advise sa akin to be more confident and convincing during the job interview? i want my first interview to be a success:)

just be yourself. make sure to make eye contact and smile. appear to be interested with the interview and show energy and enthusiasm.

and i just wanna asksomething... mmm before you stepped in the company that you're applying did you prepare well for it? i mean did you make some sample/own answers and memorize it at home so that you could have had something to say when the interviewer asked you some certain questions :confused:

meron ding preparation. usually kasi, may group interview, wherein you will have to introduce yourself. it would be best to know how you will present yourself. ano yung mga bagay tungkol sa'yo na gusto mong malaman ng interviewer. make sure that these things will leave a good impression. like for you, since your an undergrad, it would be nice if you could prepare something when you are asked kung bakit hindi ka naka-graduate.

minsan, tinatanong din nila kung alam mo yung job description ng position na inaapplyan mo. it would be best to ask some of your friends who are working in the cc industry about their jobs, so that you will get an idea.

what are the most common/difficult job interview questions have you encountered?

"what are your strengths and weaknesses?
-sobrang common nito. just be honest when you are enumerating your strengths. ganun din sa weakness, pero make sure na mga minor weaknesses lang ang sasabihin mo, para hindi naman ma-turn off yung interviewer sa'yo.

"why should we hire you?"
-eto din, common at medyo mahirap sagutin, lalo na kung first time mo. again, be honest. show that you really want to work for the company.

hope i was able to help! :D

[PinoyFrankie]

thanks for the feedback, you've been helpful to all cc agent wannabees here thank you very much

your answers were great though(walang halong bola:lol:)i'll follow your advice as it really provides answers to my questions :frank:

so i could get the job depends on the overall impression/perspective of the hiring peronnel towards my answers

i hope i can land a cc job now through your help, i'll really do my best to nail the interview :frank:

[...wakaranai]

thanks for the feedback, you've been helpful to all cc agent wannabees here thank you very much

your answers were great though(walang halong bola:lol:)i'll follow your advice as it really provides answers to my questions :frank:

so i could get the job depends on the overall impression/perspective of the hiring peronnel towards my answers

i hope i can land a cc job now through your help, i'll really do my best to nail the interview :frank:

thank you too and good luck! but remember that the interview is just a part of it. dapat galingan mo din sa mga tests/exams. speak in fluent english din.

again, good luck! :D

[etmet10]

@ wakaranai

Salamat sa paliwanag.

Pards naintindihan ko naman yung gustong sabihin ng OBOB na si QCBOI dingbads, ang hindi ko lang matanggap eh kung bakit nagpapanggap na col senter agent tong OBOB na to eh hindi naman marunong gumamit ng tamang salita (english speaking customer instead of english speaker customer)

Getz!?

QCBOI: Anu brad, naintindihan mo na kung bakit ka tinawag na OBOB??

Wahahah!

Uunahan ko na po kayo, hindi po ako nanlalait dito ha, kaya lang sa sobrang ANGAS nitong si QCboi dapat talaga laging ipaalala sa kanya na hindi sha DIYOS na hindi pedeng magkamali. Gusto nyo malaman kung anu itong mga pinagsasasabi ko? Check the ALPHA thread. Nandun *** mga taong sagad hanggang buto ang pagkamuhi sa kahambugan nitong si QCBOI (isip bata talaga ang kumag).

Salamat!

[...wakaranai]

@etmet10

hindi na kailangan mag-explain, at lalong hindi na kailangan palakihin to. hayaan na lang natin. this thread is for people who needs help regarding our industry. let's just help them. ok po ba?

:D

[steelbody]

ang B0B0 talaga nitong si etmet na to palibhasa janitor lang to sa call center namin dati hahahaha

ugok basahin mo ulit ang sinabi ko at intindihin mo palibhasa walang laman utak mo hahaha

sino ngayon obob satin? e syempre ikaw dba? hahahaha :rotflmao:

hahaha pahiya si etmet kawawa post kasi ng post b0b0ng bakla hahaha!

o ano ka ngayon? bakla ka na nga panget ka pa b*bo kapa san ka pupulutin nyan?

thanks guys! pagpasensyahan na ang mga walang utak dito.

hahahaha natawa ako ng todo

halata namang slow ka e kasi pentium 1 lang processor ng utak mo. pa upgrade ka sa gilmore para makasabay ka. para dka naman napapahiya. :rotflmao: :bop:

tama ka jan si etmet nga ang BOBITA SALONGA ahihihihi :rotflmao:

parang narinig ko na iyong mga ganitong klaseng pang aasar sa mga bata sa amin sa kanto ah

oo nga kawawa naman ako ambait bait ko naman ah wala naman ako sinabing kabobohan diba? :mecry:

salamat ...wakaranai ;)

wala ba? peace. hehehe :naughty:


mag english ka lang kung english speaker ang customer mo.


para hindi offtopic:

patulong ka sa friend mo, mag mock interview kayo para masanay ka. magpanel interview din kayo para hindi ka mailang kapag maraming nagiinterview sayo. wag mo pagpractican yung actual interview. sayang yung opportunity mong makapasok sa isang company.

[aisa18]

kelangan lang **** self confidence, focus, wag ka kabahan or matakot. Kasi ganun kadalasan nangyayari pag di pa sanay sa interviews, nauunahan ng kaba. kaya minsan kahit madali lang yung tanong or alam mo naman yung sagot sa tanong nya namemental block ka kasi kabado ka. yung sa tanong na "tell something about yourself",pag babanggitin mo yung skills mo share mo lang is kung saan yung best mo or kung saan ka magaling kasi sa sasabihin mo dun na sila kukuha ng follow up questions so kung alam mo yung sinabi mo, alam mo din yung isasagot mo sa mga susunod nilang itatanong. dont allow dead air nga din and avoid mannerisms and yung mga "ahhmm", "the ano", nakalimutan ko atawag dun kasi dun palang nagpopoints na sila sayo

hindi po ako sa call center nagtratrabaho pero syempre lahat naman ata ng job applications may interview and may mga common questions yan,sa field lang magkakaiba. :)

[deathdolls]

kelangan lang **** self confidence, focus, wag ka kabahan or matakot. Kasi ganun kadalasan nangyayari pag di pa sanay sa interviews, nauunahan ng kaba. kaya minsan kahit madali lang yung tanong or alam mo naman yung sagot sa tanong nya namemental block ka kasi kabado ka. yung sa tanong na "tell something about yourself",pag babanggitin mo yung skills mo share mo lang is kung saan yung best mo or kung saan ka magaling kasi sa sasabihin mo dun na sila kukuha ng follow up questions so kung alam mo yung sinabi mo, alam mo din yung isasagot mo sa mga susunod nilang itatanong. dont allow dead air nga din and avoid mannerisms and yung mga "ahhmm", "the ano", nakalimutan ko atawag dun kasi dun palang nagpopoints na sila sayo

hindi po ako sa call center nagtratrabaho pero syempre lahat naman ata ng job applications may interview and may mga common questions yan,sa field lang magkakaiba. :)

fillers un..

[duh_dreamer]

please post here some of the interviewers' questions during your cc job application! i just want to become more prepared when the intvwr asks me some questions :)

[mahavir747]

Ang pinakamabigat: :D

Where do you see yourself 5-10 years from now. If you are dead serious about the cc industry, kelangan aligned un career path mo dun. You can also answer this by asking the interviewer kung ano ang mga next steps from the position you are currently applying for. Showing an interest sa mga trainings na pino-provide nila will help a lot kasi it shows na you are in it for the long haul.

Pero numero uno kasi dyan is if you are interested. Before you apply, look for the areas nang industry where your interests lie. Is it being able to use your comm skills? Selling? Gaining technical know-how?Capitalize ka dun. Once you have your 'niche', so to speak, mas madali mo mabebenta sarili mo kasi now, you are choosing to be part of the industry rather than being anxious to get in.

This is how you remedy those 'vibes' na nararamdaman nang mga interviewers and which generally causes them to turn you away (pagka nararamdaman nila na you are desperate for the job, etc...)

[Daggerfall]

apply ka lang ng apply,bagsak kung bagsak hanggang masanay kana sa itatanong sayo at kabisado mo na yung pattern nga mga tanong hanggang maging scripted na rin mga sagot mo,im sure masasanay kana nun ganun ginawa ko nun una e,nawala na yung kaba ko.

I agree with Kim. Try ka lang ng try. May kukuha rin sayo.

[deathdolls]

please post here some of the interviewers' questions during your cc job application! i just want to become more prepared when the intvwr asks me some questions :)

*what's your favorite color and why?
*what's your motivation?
*why choose that course and not any course? (coz i'm a nursing grad)
*where do you see yourself 5 year from now?
*if we'll hire you what can you contribute to this company?
*what is customer service?
*what did you do last weekends? (be careful with the tenses here)
*what can you do with the traffic here in the Philippines?

ayun lang natatandaan ko.. i hope, nakatulong ako..
and one thing.. sometimes it's better to use google in searching for the interview questions and answer... cheers *okay*

[renzo_upd]

Some of the more dodgy and tricky questions:

* Tell me why we should NOT hire you.
* How did you hear about the company? And what does this company do?
* How do you explain (insert color) to a blind person?
* How do you convince me to buy this piece of paper? (Pwede rin, Sell an aircon to someone who lives in Iceland.)
* Name some of your weaknesses. (Don't be intimidated by this, just turn some of your weaknesses to strengths by adding "I'm doing my best to improve that.")

The rule of thumb in interviews is to be yourself and most especially, BE HONEST. If you make up stories, it will show. Most interviewers are trained with non-verbal communication. They can read your expressions, gestures, and body language and tell if you're bluffing.

[sassyandbrat]

Just be spontaneous, kasi baka iniisip mo ang mga isasagot mo dapat tama, the truth is walang tama or mali na sagot, they are checking out how you deliver your self and the way you answer the questions.

[Mitch1981]

much better bago ka mag apply sa mga callcenter eh POLISH your english grammar..importante ksi na confident tau pag dating sa pag aapply sa callcenter.. Try to read some materials like newspaper cartoons..TV series or mag review ng english books mas makakatulong yun para ma-polish un grammar sa english... tRY to search thru websites like sample interviews this would help alot para may idea ka sa itatanung... bago ka sumabak sa pag aapply lalo na sa mga callcenter mas Ok kung mag review at mag basa at mag search this would help alot...

[Mitch1981]

madali mag apply sa non voice pero dont expect malaki sweldo ksi maliit talaga offer pag nonvoice...compare sa calls malaki sweldo..
mga nonvoice na puwede applyan.. Sitel, IBM DAKSH. SYKES. EMERSON. Paragon Intl. SHELL Shared services ( side of mkt med.hosp.) JP Morgan...