Etelecare

[Nintenboy01]

Sayang din yung opportunity e. Think it through carefully. Maybe you can leave your baby with a relative muna for that day?

[Nintenboy01]

Since Activant doesn't have any openings I'm strongly considering moving to Intuit sa Shaw... Mas malapit pa sa bahay ko... To me Matrix doesn't have much hope for growth and promotion anymore. Bwiset na Total Solutions at CSAT kasi...

[solobaric]

I'm applying for tsr position and had my initial interview kanina the HR told me to comeback on monday for exam and final interview. Ano ba exam and final interview questions dito? Thanks

[Kelly Parker]

Yup, 26K all in package... 19 basic pay plus the allowances.. *okay*

Tumawag ulit sa akin yung Etel kanina... the recruiter advised me na meron pa silang training schedule for August 3 w/c is next Monday, so nag-verify pa sila kung pwede ko tanggapin ang offer...

Ask ko lang po... ano ba ang Job description ng L2 post sa Intuit.. sa mga Intuit peeps dito.. shed some light please....naguguluhan ako now:hmm::confused::hmm:.. ano ba ang scope ng support?? work environment?? management??? metrics; pabago- bago ba ang mga process??

Hope may mag-reply sa questions ko... hihihi c",) TIA!!!

[harukatenoh]

hay torn between two employers ako hehe. sa tp kasi dell account offer sakin, tapos sa etel naman vonage tungkol sa networking.

hindi ko alam kung san ako tutuloy ngayon huhu. may level 1 post ba sa intuit sa shaw? yun sana tinatarget ko para monday to friday lang. sensya na kung choosy. hindi ko pa din nakikita yung job offer ko sa etel kasi papamedical pa muna.

toxic ba yung vonage at tuwing kelan nagpapalit ng schedules? bihira lang ba mabigyan ng weekends off? P13,500 lang ba offer nila for level 1 tsr, wala bang premium? kasi may less than 2 years na experience ako as csr. thanks.

[kazade]

^if i were you the answer is obvious: ETEL over TP

[harukatenoh]

^if i were you the answer is obvious: ETEL over TP

hehe go go kazade :) alam ko kung bakit ka masaya eh haha.

[Sho_Minamoto]

^if i were you the answer is obvious: ETEL over TP

This.. Would you rather work for TP Dell (which is a harder account compared to networking and the company sucks big time) or Etel Vonage (which is only networking and Company is waaaaaaaaaaay better). I think the answer is obvious. :D

The problem with the Intuit, post for me, is its confusing. Some company label their agents as L2 (like TP verizon) but in fact they are only L1 for most companies. The way other companies label their techs is like this: Sales/Billing = L1, Tech Support = L2, SME/Advanced Support = L3 while others is like this Sales/Billing/Tech Support = L1 and SME/Advanced Support is L2.

I came from Intuit before and they call the advanced support SMEs and as far as i know Etel rarely hire advanced support externally. If someone here, from Intuit or HR, can answer or clarify the said post then it will be clearer. :)

[kazade]

I agree. I applied for L2 position but as far as I know the tasks we'll be handling would be L1-like still.. usual stuff like answering calls,etc.. no worries though since title is no biggie for me as long as the company treats us well

[harukatenoh]

hey guys thanks for the replies, i really appreciate it. even though i want to start training with etel this monday, i'm afraid i can't because something came up and i was not able to have my medical exam. grrrr...i think they will not allow me to have my training this monday since they are strict with the requirements. sad.

i really like the free drinks of etel :D

[Nintenboy01]

Any more tips on the Intuit account such as metrics, promotion criteria, etc?

[kazade]

same here.. sa monday na start ng training namin for intuit, how abt you nintenboy?

saka about sa 26k package.. i'm wondering pano nangyare un? maybe kasama na sa computation yung nyt diff?

[Kelly Parker]

^^ Sa 26K... yeah!! kasama na 30% night differential.. Basic DAW is 19K. Sa 26K.. kasama na *** kung anek- anek na Bonuses :D

[triplesec]

Hi to all of Etelecare people...i have a dilema & i really need your advice...i just signed my job offer yesterday coz i don't wanna miss out sa opportunity..but i have 2 kids & my wife's in school graduating this march and we don't have a nanny to take care of our kids...so i made calls yesterday hoping to find one but unsuccessful. I'm asked to start on monday to work for Etel but i have a situation at home...now given my concern it's best if i settle my family's situation first before working...

Is it possible to retract the contract lalo't may bond sa Etel? afterall sa monday pa naman ako start but fact is i signed the contract already...ayaw ko naman mag AWOL but as a father mas ayaw ko naman lagay sa alanganin mga anak ko...

Would appreciate much from you guys if you can give me the best thing to do given my situation and the technicalities that i'm facing...pressed for time...

Thank you sa inyo!

Cancelling the contract is a sign of indecisiveness. You should've analyzed your situation first prior to your application. Unless there is an emergency (it doesn't seem so in your story), any reason you have is a turn off.

But of course, only you can decide what's best for you. Just be confident and learn from this experience. Good luck! :-)

[Nintenboy01]

Yes, I think it's a very bad decision to throw away a job just because of one inconvenient day.

[kazade]

just read some of the posts sa other threads.. grabe pala nangyayare sa ibang call centers.. i just realized how lucky i am to be a part of intuit.. hay.. first day of training later hehe.. ayus!

[kazade]

mukhang okay namn mga kasabayan ko sa batch later so i guess so far so good hehe..

[paoe]

Tanong lang:

Ano ba mga account sa etelecare Makati para sa CSR position? Kumusta naman doon? At magkano rin ba suweldo para sa CSR?

[Nintenboy01]

mahirap ba yung promotional metrics/criteria for Intuit? Im in Matrix now but really thinking of moving to Intuit...

[j_n_x]

ilang months bond **?

[kazade]

mahirap ba yung promotional metrics/criteria for Intuit? Im in Matrix now but really thinking of moving to Intuit...

nasa foundation training pa lang kami pero this early i can already say na this account kicks ***! i'm beginning to grasp the nature of the account and it is really not complicated and stressful compared sa ibang tech account.. bukod sa fixed na sat sun ang off.. agents here SELDOM gets irate calls.. with that, you can already tell na ok na ok yung account. The screening for the position is really rigid BUT worth it! piling pili ang nakakapasa sa intuit so i consider myself lucky.

[Sho_Minamoto]

mahirap ba yung promotional metrics/criteria for Intuit? Im in Matrix now but really thinking of moving to Intuit...

Imo, masmahirap metrics ng Intuit kasi 3 lang yan.. AR/TR, AhT at CE. Anlaki ng percentage ng CE at bihira pa makakuha ng CE. In 1 month mga 1-3 CE lang, kung bagsak isa bagsak ka na agad. Halos lahat ng higher ups ng Intuit galing Matrix.

Mga kasama ko na naiwan sa Intuit hindi pa rin sila nappromote eh nung nalipat kami ng ibang kasama ko sa Matrix, 3 kami napromote.

Mas controllable metrics ng Matrix kahit mahirap..


Ol@ts, nagbabarge na ata I.T. zzzzzz
Kakabagot na pumasok..

[aicirtap_28]

i have a different case.i went awol sa etel huhuhuhu..kahit nakakahiya sasabihin ko na din well, sa batch namin or rather sa wave namin,meron na nauna mag-awol aside from me natakot tumanggap ng calls which is totoo naman if you are a first timer.my case is that i wanted to get a rest from my shift so i decided to call my tl as usual hindi pumayag invalid reason.,the reason why i wanted to have some rest kasi pressured ako sa kanya whenever she's around lalo pag may calls ako,pinapakinggan nya to me okay yun sakin para malaman ko din what i did wrong diba.aminado naman sya okay ako mag-offer and mag-rebutt pero why daw i can't get the customer to purchase a plan tsr sprint po account ko kasi.so ako naman,mega isip bakit nga ba?nakakasale naman ako minsan 1 or 2 till 3 as a beginner po big accomplishment sakin yun.pero kasi minsan this tl is getting in my nerves na with matching sigaw pa on the background habang i am talking to a customer ha so nadidinig nun kausap ko yun tapos alam nya may call ako,tatawagin nya ako wow diba.so to make things short hindi nako nag-report for work the following shift.mega call sya sakin,i never answered.I went back sa province kasi i was renting a place sa manila.my tl sent me an rtwo letter/return to work order but i never complied.after that termination letter na kasi i never wanted to come back na i have decided na.after that meron pa isang ka-team ko sumunod at meron pa sumunod na isa pa after that reklamo nila iisa lang sakin ngayon medyo brutal kasi with matching balabag daw ng head set sa table..tapos yun ibang ka team ko na naiwan,hindi daw pinapatanggap ng calls kasi meron bagong hire at pinapaturuan ng said tl kaya pag may sale yun newly hired sa kanila yun hindi sa mga ka -team ko..upon hearing those nalaman ko talaga wise decision din ginawa ko kaso awol ako.ngayon i am planning to apply for local jobs pero hindi call center offices naman like what i have worked for 4 years before ako nag call center,my only dilemma is i'm afraid to re-new my nbi clearance baka may record ako dun at hindi marelease..ganun ba yun pag nag-awol ka?pero nakatanggap ako termination letter eh and i signed it .you think meron ako record nyan sa nbi?i went awol tapos ko na yun lpet and yun cst..

[barbiechua]

Hi guys! If you are from any call center doing sales we want you! We are doing Citibank credit card upselling and we know you can do the job!

Company Name: Strategic back Office solutions

Address: 3rd Floor One World Square McKinley Hill, Fort Bonifacio taguig

Email: manilarecruitment@sssworldwide.com

Website: www.sssworldwide.com

Mobile Hotline: 09175127932
Phone Number: 6676000

[Nintenboy01]

Thanks for the info guys... Im currently in Matrix Chat, for me parang mas manageable to for now... But I'm still considering Intuit or maybe Activant kung magkaroon ng opening.

[krissy021]

Hi po, pwede p magjoin sa discussion? :)

I'm planning... actually I'm going to apply tom morning sa etelcare for the CSR postion sa Alabang because it's the nearest one from my home. I was just wondering lang if there is any difference sa Makati site or sa Alabang? kasi i've heard na mas mahirap daw pumasok sa alabang site. is this true?

[koki_berybad]

any info pala for the client interview for intuit kasi bukas na un sa akin?

[ma.jade]

^^ krissy021 I think its all the same naman :)

[kazade]

client interview is not as hard as you think - you just need to be keen on your comm skills as you talk with the client. usually the client will use speaker phone pag kinausap ka so listen very well. pero aside from that, everything should be alright. the account is all worth it.

etelecare's intuit account has a 23k package + 30% night diff offer.
not to mention fixed and off nila ng sat -sun. the account is not as complicated as compared to other tech accounts because it's just for an accounting software so wala halos irate callers. and since business days lang operations nila - most of the employees can still spend holidays (xmas, new year) with their loved ones. nice one, right? you get to enter this account automatically as a TSR-2 so applicants should have cc exp already (preferably). you can send your resumes here ron_marasigan@yahoo.com if some folks here are interested to join the team. good luck!

[bruno777]

Yes, I think it's a very bad decision to throw away a job just because of one inconvenient day.

Brother it's not just one inconvenient day! Do you have kids? well in my case i have one 4yr old & a 6 months old baby boy...you think i will give up work because of one inconvenient day? hell no! but my predicament involves my children's safety. My application came first prior to my helpers leaving..ofcors had i known this would happen i definitely would have settled my thing at home 1st before persuing a job. Anyway Etel just put my application inactive since i havent technically started my training. Thanks people!

[blackcoffeekid8]

Buys is this intuit account the one on their website that pays 26k???? If not, can anyone tell me what this account is???

very curious.

on the intuit, is anyone here part of it? whats it like?

[Sho_Minamoto]

client interview is not as hard as you think - you just need to be keen on your comm skills as you talk with the client. usually the client will use speaker phone pag kinausap ka so listen very well. pero aside from that, everything should be alright. the account is all worth it.

etelecare's intuit account has a 23k package + 30% night diff offer.
not to mention fixed and off nila ng sat -sun. the account is not as complicated as compared to other tech accounts because it's just for an accounting software so wala halos irate callers. and since business days lang operations nila - most of the employees can still spend holidays (xmas, new year) with their loved ones. nice one, right? you get to enter this account automatically as a TSR-2 so applicants should have cc exp already (preferably). you can send your resumes here ron_marasigan@yahoo.com if some folks here are interested to join the team. good luck!

You still have work during Christmas and New Year. Christmas and New Year is a business day if it falls on a weekday, most businesses are open on Christmas and New Year. They really dont consider Christmas and New Year as non-working holidays. Good thing is that its super avail, Got 0 calls last Xmas 2006 and new year 2007. :D

[kazade]

You still have work during Christmas and New Year. Christmas and New Year is a business day if it falls on a weekday, most businesses are open on Christmas and New Year. They really dont consider Christmas and New Year as non-working holidays. Good thing is that its super avail, Got 0 calls last Xmas 2006 and new year 2007. :D

well that's why i said "MOST employees" kasi the account can afford na di paapsukin lahat ng teams pag ganyang time of the year dahil nga sa SUPER avail

[bambina27]

hi, does e-telecare offer part-time? :)

[RobotJaworski]

hi, i just want to ask if E-telecare is also a recommended cc company for a newbie like me? Because I want to apply here soon.

Thanks..

[Psion]

Nintenboy,

matrix chat ka? xps? DI? OL? SMB?

i-clarify natin *** L2 post..

boys and gels,

sa mga tech accounts ng etelecare, meron kami tinatawag na TSR Levels, TSR 1 - 5. merong mga TSR 5 na L1 technician lang at meron din na Level 2 Technician na TSR 2 lang. Itaga nyo sa bato, hindi magha-hire ang etel ng Level 2 Technician sa labas. why whould etelecare hire someone for a SUBJECT MATTER EXPERT role without any knowledge on the account?

may mis conception tayo between TSR 2 and Level 2. kung ikaw ay naofferan ng 19K na basic, ikaw ay nasa category ng TSR 2, yun ang basic ng TSR 2. gets? hindi yun Level 2 tech.

ang level 2 tech ay mga subject matter expert, mga pinagtatanungan ng L1 technician. ang mga L2 ay hindi nagkocalls. kung ang basic mo ay 15K, 19K, 23K, 27K o kahit 30K pa pero kung ikaw ay nagkocalls, ikaw ay L1 technician pa rin. maliwanag?

salamat po. :)

[Nintenboy01]

The sad part is , today hanggang TSR3 nalang ang maabot mo tapos 6 months pa yung review period (3 months lang dati)
Question, TSR1 ako sa Matrix, if I LOI to Intuit Shaw and they accept me will they boost my salary to TSR2-level?

[slickdevil]

saan Etel branch yun meron Intuit account? sa Makati or Alabang ba?

[chinito15]

hiring b sa libis anu meron job openings nila?

techsuport sna

[koki_berybad]

Client interview na ako and kaya ko lang din in-apply un post kasi d hamak na mas malaki sweldo sa current job ko although petiks malayo naman and medyo mababa sweldo since maliit *** kami. Yun post sa jobstreet is for this yun 26k means 23k + 30% ND. Pinag pipilian ko sana to or yun Helpdesk sabi sa akin ng recruitment kung pwede dito muna ako incase hindi ako pumasa sa client saka na lang daw nila ako consider for Helpdesk. so another question hehe is kamusta naman helpdesk sa etel and ano ano mga scope ng helpdesk nila may helpdesk ba ng Etel dito to help me decide?

[_Reversed_]

Naghahire ba ng part-timer dito at yung pang umaga sana? Salamat.

[Psion]

Nintenboy,

the answer is no. LOI doesnt equate to salary increase. why dont you look at it on a better perspective...after TSR 3 what's next? L2 post? TL Post? o dba? wag kasi tayo makuntento na agent lang tayo habang buhay. let's set our own goals and along with those goals, set your timeline as well. like, 3 years from now dapat L2 na ko, 5 years from now TL na ko. TSR level and salary increase may be an advantage for now but promotion to the next level or to a different post is a lifestyle change. :)

[ccsalaryinfo]

Nintenboy,

the answer is no. LOI doesnt equate to salary increase. why dont you look at it on a better perspective...after TSR 3 what's next? L2 post? TL Post? o dba? wag kasi tayo makuntento na agent lang tayo habang buhay. let's set our own goals and along with those goals, set your timeline as well. like, 3 years from now dapat L2 na ko, 5 years from now TL na ko. TSR level and salary increase may be an advantage for now but promotion to the next level or to a different post is a lifestyle change. :)

Lifestyle Change in what sense?

[slickdevil]

kapag hindi ba pumasa sa interview sasabihin nila kaagad sa 'yo or they'll put it in a more subtle way by giving you a letter or sasabihin nila na just wait for a call from them within this specified period of time, if no calls received then it means you didn't pass.. ganito ba dito??

[pinkchops]

mga e-tel peeps, tumatanggap ba sila ng mas mababa pa sa 2nd yr college level?

[kazade]

mga e-tel peeps, tumatanggap ba sila ng mas mababa pa sa 2nd yr college level?

i believe they do pero not for the intuit tsr2 position

[ThomasWayne]

So salary is 23k inclusive of allowances.. how much is the basic then? is it really 19k? how about the night diff? 30% so the 26k salary as posted is not the basic as confirmed but the compensation package?

well, hopefully the basic is 26k.. plus allowances.. :)

[ThomasWayne]

in addition, the 26k will still be deducted due to SSS, Pag-Ibig and Income/Withholding taxes?

[Psion]

there's no such 26K basic.

19,250 lang yun im sure. :)

[Nintenboy01]

^saka umaabot ng 3 to 4k yung taxes per month kung single ka so takehome will likely be around 2-23k per month.

[maeayanami]

Beware of the Dell account now though because SELLING things (warranties, accessories, etc) is now a major metric... Perhaps moreso than actual troubleshooting pa nga!

Is this true? SMB Matrix kasi ang program ko and its already my 3rd week on CST. Kelangan ba **** magbenta? Mas forte ko kasi ang troubleshooting....

[pinkchops]

kung ganun po, may pag asa pa ako mwuahahaha.. pano po ba interview process dito? mas maganda po ba ang walk in or may referral?

[koki_berybad]

hindi ko alam kung napasa ko client Interview ko hindi pa natawag HR, sabi kasi pass or fail ttawag sila eh thurs pa ako nag final sa client waaa :(( does anyone konw their number?

[aerbourne]

Hi, it's good to read some pages in this thread. It gave different points of views regarding eTelecare.

I and my friends applied at Clark last week and passed the 'rigid' exams. We will be having our LPET at Shaw this Aug. 24. We're not yet sure of our positions since we also did take the IT Exams.

I'm also a newbie in this field and I do hope that I and my friends will make a good impression on our first day of LPET.

I know this is just a step towards a thousand mile journey in life.

n_____n

[pa3n]

Hi, it's good to read some pages in this thread. It gave different points of views regarding eTelecare.

I and my friends applied at Clark last week and passed the 'rigid' exams. We will be having our LPET at Shaw this Aug. 24. We're not yet sure of our positions since we also did take the IT Exams.

I'm also a newbie in this field and I do hope that I and my friends will make a good impression on our first day of LPET.

I know this is just a step towards a thousand mile journey in life.

n_____n

Congratulations. :)

I did not undergo LPET, techpet agad ako but eto mga na-gather ko info, hehe, some of my co-trainees right now sinabihan before mag LPET din daw sila. Pero on the first day ng LPET, they were evaluated again by the language trainers and was told na they don't need it so they were assigned to a technical pre-employment. So basically, they did not have to go through LPET anymore after the evaluation nung first day. Galingan mo, maybe ganun din gagawin sa inyo :)

Though after ng techpet, may ilang bumagsak, they were given a CSR post instead. But there was this person who took the LPET, then assigned on techpet, but failed the versant test, I don't know if she's hired. Alam ko hindi, not sure though. Versant na kasi yung bagsak nya.

But culture in etel is really good. Masaya talaga. Iba, I can't explain, hehe.

[aerbourne]

Congratulations. :)

I did not undergo LPET, techpet agad ako but eto mga na-gather ko info, hehe, some of my co-trainees right now sinabihan before mag LPET din daw sila. Pero on the first day ng LPET, they were evaluated again by the language trainers and was told na they don't need it so they were assigned to a technical pre-employment. So basically, they did not have to go through LPET anymore after the evaluation nung first day. Galingan mo, maybe ganun din gagawin sa inyo :)

Though after ng techpet, may ilang bumagsak, they were given a CSR post instead. But there was this person who took the LPET, then assigned on techpet, but failed the versant test, I don't know if she's hired. Alam ko hindi, not sure though. Versant na kasi yung bagsak nya.

But culture in etel is really good. Masaya talaga. Iba, I can't explain, hehe.

Thanks, pa3n.

Hope to see you po around eTel-Shaw or somewhere. n___n

Ask ko lang po, how long is your training period? more or less how many days/weeks before ka sumabak talaga sa floor na?

thanks. n__n

[pinkchops]

pano po ba pumunta ng etel (shaw) galing po kasi ako south?...
hiring pa po ba ang etel (makati)?

TIA :D

[Sho_Minamoto]

pano po ba pumunta ng etel (shaw) galing po kasi ako south?...
hiring pa po ba ang etel (makati)?

TIA :D

Kung mag MRT ka baba ka ng Shaw. Tapos baba ka sa kabilang side, pagkababa mo nasa kanan mo yung starmall lakad ka lang ng onti tapos may makikita ka katapat ng starmall na may mcdo. Nsa kaliwa ng Mcdo yung recruitment center ng Etel.

[Nintenboy01]

I actually prefer being in XPS Chat... Sales isn't as hard to push here, and I can manage two sessions at once.

[deathdolls]

LPET is a good training for building your confidence and communication skills.. kso baba offer ng etel for its agents 12k for csa/sales 13.5k for tsr.. 30% night diff. nagamit ko *** LPET training ko sa pgaapply sa ibang company and dahil dun ndi ko n nid dumaan ng language assessment training nila.. thanks kay CHASE.. language trainer nmin sa LPET shaw ^_^ after 2 weeks kng makapasa kayo sa phone interview iaasess ulit 95% chance phone interview un.. *** dpt clear, precise and understandable kayo ng interviewer nyo.. 3 kc *** criteria ng pggrade kng cst or lct n kyo.. grammar, accent, fluency ang gngrade nila..

[pa3n]

Thanks, pa3n.

Hope to see you po around eTel-Shaw or somewhere. n___n

Ask ko lang po, how long is your training period? more or less how many days/weeks before ka sumabak talaga sa floor na?

thanks. n__n

techpet, 1 week yun. this is for those who are willing to be a tech support rep, but needs basic training. basically, this is more of an assessment if you can be taught about computer/techie stuffs. wala pang job offer dito, allowance meron.

CST or client specific training, this is for 2 months. basically, you're already an etelecare employee na with salary and other perks ng pang.probationary employees. I think everyone will undergo CST kasi you have to be taught about the specifics ng account na ihahandle ng agent.

Yung sa mismong floor na, that's after CST :)

[Psion]

ninten,

so you're from xps chat pala. :)
regarding 3k-4K tax, that is so true. :(

[Nintenboy01]

^Dapat talaga magpa-raise na ang eTel, at least for the TSR0-3 agents... Many other call centers with easier accounts are leaving them behind.

[Sho_Minamoto]

Taena talaga.. Iimplement na yung nakakabit headphones sa station. Bulok na talaga, nakakairita. Kailangan nanaman may bitbit o baon na alcohol at tissue pamunas.

@ Nintenboy

Mas madali sales sa chat? Olats talaga ako sa sales, kakabwisit eh TSR inaaplyan ko tapos lalagyan ng sales na wala man lang commission.

[Nintenboy01]

Sa chat kailangan lang makaabot ang buong team ng $3000 per month to pass. Easier IMO to offer sales sa chat.

[irishpriest]

hello,just wanna ask kung may etel ba sa clark pampanga?

[izko]

Hi guys, I'll be having my LPET this Monday. Anybody here for LPET as well? 10am-6pm is the schedule.

Uhm, Etel still can't decide and tell whether to put me in sales, csr, or tsr. Haha. CSR na lang sana, and hopefully I get the chance to choose.

[Larry Legend]

hello,just wanna ask kung may etel ba sa clark pampanga?

Yes meron. Sa loob ng Clark mismo.

[pa3n]

Taena talaga.. Iimplement na yung nakakabit headphones sa station. Bulok na talaga, nakakairita. Kailangan nanaman may bitbit o baon na alcohol at tissue pamunas.

@ Nintenboy

Mas madali sales sa chat? Olats talaga ako sa sales, kakabwisit eh TSR inaaplyan ko tapos lalagyan ng sales na wala man lang commission.

Oo nga eh, bakit ba inemplement? may mga problem ba sa dating system? :(

[pa3n]

Is this true? SMB Matrix kasi ang program ko and its already my 3rd week on CST. Kelangan ba **** magbenta? Mas forte ko kasi ang troubleshooting....

as far as I know, kailangan may mabentang isa per day. :(

[kaye4ever]

anyone hear heard about the Stream-EGS Merger? How will this affect Etel?:confused:

[Nintenboy01]

Well eventually mawawala na yung "Etelecare" name, Stream nalang.
Anyway I'm hoping this merger improves things and that they give us a little raise at least, maybe 2k-3k sana

[Nintenboy01]

Regarding Total Bullshi... este, Total Solutions, mark my words: If they raise the goal from 6% to 10% or higher many agents will leave etel or transfer to non-Dell accounts. It's so difficult to get promoted. Siguro 70% dumb luck, 30% skill lang.

[Larry Legend]

^^^The immediate effects won't be felt until after full integration is realized by the end of this year. But operations people won't feel any immediate effects since there is little overlap in the clients that eTel and Stream currently has.

The truly major effect is that the new company will go by Stream instead of eTelecare. I would understand that the new company would choose Stream as its name internationally since it is the bigger company. But eTelecare is more well-known domestically and is acknowleged as one of the pioneers in the call center industry. I think it would've been wise to keep the eTel brand.

[pinkchops]

hiring po ba etel (makati)?

[Nintenboy01]

I'm just hoping they won't do mass layoffs or anything like that...

[Larry Legend]

Anyway I'm hoping this merger improves things and that they give us a little raise at least, maybe 2k-3k sana

I doubt it. In the FAQ's of the cascade material for the merger, that was one of the questions that was posed and the simple answer was that there would be no changes in compensation.

[Larry Legend]

I'm just hoping they won't do mass layoffs or anything like that...

They won't. Why would they? The reason why this merger happened in the first place is that both companies wanted to grow. eTel wanted to grow globally and Stream wanted to have a bigger presence in the Philippines. How would the new company grow if they would lay off workers? As I mentioned in my post earlier, people from Ops have little to worry about kasi kaunti lang ang clients na nag-ooverlap between eTel and Stream. It's the higher ups (senior Managers, VP's etc) that will likely see redundancies that need to be eliminated.

[Dell-XPS]

I doubt it. In the FAQ's of the cascade material for the merger, that was one of the questions that was posed and the simple answer was that there would be no changes in compensation.

Then what do they mean by the last sentence in the same clause:

"..The compensation structures are basically the same; however, there are some differences that will be addressed through the integration period."

That to me seems to be giving a glimmer of hope. Unless of course you're a god damned pessimist.

[Larry Legend]

Then what do they mean by the last sentence in the same clause:

"..The compensation structures are basically the same; however, there are some differences that will be addressed through the integration period."

That to me seems to be giving a glimmer of hope. Unless of course you're a god damned pessimist.

Well, I just hope na magkaroon nga ng increase ng sweldo lahat. Who wouldn't want to have a pay increase? But if you think about it, yung basic salary lang ba ang 'difference'? Malay mo it's night diff, or the transpo allowance, or yung quarterly PA. But really, at this point, all we can do is speculate. Let's all just wait and see.

[Nintenboy01]

Hopefully it does go up, Etel's basic pay is pretty low compared to other call centers by around 1.5 to 2K a month...

[smithkjane]

hi, does anyone know how many people are working in etelecare for Am erican Express contract pls help reply back to me on smithkjane@yahoo.com

[smithkjane]

hi, does anyone know how many people are working in etelecare for In-tuit and Sprnt contract pls help reply back to me on smithkjane@yahoo.com

[princess_foxy]

ang tagal ko nawala dito sa thread..

totoo bang nag resign na si benedict hernandez sa etel?
bakit? sinong pumalit? pano na ang pagpapatakbo diyan ngayon?

[Nintenboy01]

So, I attended the General Assembly today...
It looks like the merger with Stream will be good in the long run, although rumors are swirling that the Libis site will be shut down by the end of the year.
I'm also dissapointed that there are no plans at all for a small salary boost...

[Larry Legend]

although rumors are swirling that the Libis site will be shut down by the end of the year.
.

I'm not sure if it will be totally shut down. From what I heard they're going to maintain at least 2 floors, I don't know which two. But it's sure that eTel will vacate the 31st, 29th, and 28th floors. Most of the programs will migrate to Shaw once the construction of phase 3 and phase 4 parts of the site is completed.

[satisfiedman]

http://www.surveymonkey.com/s.aspx?sm=Y_2fZFiMxYPBx4MfRZboeMzw_3d_3d

[BlackAngel]

hiring po ba etel (makati)?

Yes I believe that hiring is continuous.


Then what do they mean by the last sentence in the same clause:

"..The compensation structures are basically the same; however, there are some differences that will be addressed through the integration period."

That to me seems to be giving a glimmer of hope. Unless of course you're a god damned pessimist.

It's actually meant to rationalize the pay scale of eTelecare and Stream employees. Like, for the same position, mas mataas yung scale ng pay nung employees ng isang company, ira-rationalize (equalize) nila yun.

Hopefully it does go up, Etel's basic pay is pretty low compared to other call centers by around 1.5 to 2K a month...

Actually, in the latest survey conducted by an eminent management consulting firm, eTelecare compensation is one of the highest in the Philippine industry. Kung basic lang naman ang titignan, mukha ngang mas mataas sa iba. But if one considers benefits (monetary and otherwise, such as leave credits, etc.) and company costs per employee, eTel is one of the highest.

[Sho_Minamoto]

From what Im hearing Etel will still retain its name here as its more popular and one of the pioneer callcenters in the philippines while it will use Stream's name internationally.

I'm not sure if it will be totally shut down. From what I heard they're going to maintain at least 2 floors, I don't know which two. But it's sure that eTel will vacate the 31st, 29th, and 28th floors. Most of the programs will migrate to Shaw once the construction of phase 3 and phase 4 parts of the site is completed.

Is this true? Do you know when 28th, 29th and 31st floors will be vacated?

Migrating to Shaw is a good option for etel as the cost there is lower compared here at Libis. The problem is some employees who prefers Libis. Some of they will most likely resign if that happens.


@Nintendoboy

Although etel has a low basic pay, if you combine the whole package and benefits. Etel is one of the few callcenters that has a good pay package..

[babitter]

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[Nintenboy01]

Here is another evil selfish thing eTel plans to do: The quarterly bonus may now be paid only every 6 months...

[Larry Legend]

From what Im hearing Etel will still retain its name here as its more popular and one of the pioneer callcenters in the philippines while it will use Stream's name internationally.

Yes, this was confirmed by both Fred Ayala and GSM earlier at the GA in Shaw. There is no timeframe how long the name eTelecare will stay though. But it's not as soon as September as earlier reported.



Is this true? Do you know when 28th, 29th and 31st floors will be vacated?

Migrating to Shaw is a good option for etel as the cost there is lower compared here at Libis. The problem is some employees who prefers Libis. Some of they will most likely resign if that happens.


Yes, this is true. The support departments such as Finance, Payroll, Capacity et al. will be based in Shaw.

From what I head, the move will be as early as Q4 for the support departments and Q1 for some programs.

[Sho_Minamoto]

Here is another evil selfish thing eTel plans to do: The quarterly bonus may now be paid only every 6 months...

I doubt it, its one of the benefits that makes etel ok.. If its 6 months then it wouldnt be called quarterly bonus anymore. It will be bi-annual bonus?


Meh thinks etel is going down the drain thats why everything is being decreased or changed and with the stream merger and all.

[serena.24]

hi guys
may mga nakatira ba sa manggahan, pasig dito?
i'd like to know cause m opening up a laundry service/shop there
san kayo nagpapalaba
would highly appreciate your replies
thanks so much! :)

[BlackAngel]

Yes, this was confirmed by both Fred Ayala and GSM earlier at the GA in Shaw. There is no timeframe how long the name eTelecare will stay though. But it's not as soon as September as earlier reported.
Actually, legal proceedings are expected to be wrapped up by September. And, if you attended the GA, it was announced that eTelecare will retain its name in the Philippines for branding purposes because we are already well-known here. So we will still have the eTelecare brand but we will otherwise be known as Stream Global Services employees.

Meh thinks etel is going down the drain thats why everything is being decreased or changed and with the stream merger and all.
This is an example of a really narrow perspective. How can eTelecare be "going down the drain" when its revenues continue to increase? The company's 2008 revenues increased by 15% over 2007. We have new clients and a new site this year. Read the official statement -- this is part of a better business for all of us.

For years we have been striving hard to expand to different locations and in today's business model, a merger with an existing company that has these strengths makes more sense than making capital expenditures just to open up new sites. This was accomplished with the Stream-eTel merger.

Two companies consolidating makes more business sense to compete better and perform faster in the industry without having to create another business entity.

Mergers happen for many reasons but in Stream-eTelecare's case, this happened to increase revenue and market share, to increase our capacity to cross-sell (offer services in more than one site or continent), and for geographical diversification.

The Ayala Group of Companies and Provident have very deep pockets and the fact they continue to own 47% of the combined entity only means they have a lot of faith in our future. Otherwise, they wouldn't swap their shares -- they will simply sell them out.

Please try to look at this from a business sense. By ensuring a continued business, employees who perform are ensured of a job and a pay.

[Nintenboy01]

I just hope the bonuses aren't actually reduced... And Dell metrics become more fair and realistic since the evil client won't have as much leverage anymore.

[Sho_Minamoto]

@Blackangel

It was only a personal opinion..

Its just disappointing with the removal of personal headsets, TSR 4 & 5, 6 months promotion period where you dont even have a constant or stable target for the metrics and it keeps on changing and rumors that PA will be changed or removed..

@NintendoBoy

28th ka? break? :D

[Larry Legend]

Actually, legal proceedings are expected to be wrapped up by September. And, if you attended the GA, it was announced that eTelecare will retain its name in the Philippines for branding purposes because we are already well-known here. So we will still have the eTelecare brand but we will otherwise be known as Stream Global Services employees.

I did attend the GA yesterday and I personally heard Gilbert say that 'eventually we will go by one name.' That's why I said there was no timeframe how long we will retain the eTelecare name. Personally, I think it will take a couple of years more before the Stream brand name takes over. It doesn't make sense to let go of the eTel name which comes with a reputation as the pioneer and trailblazer in the local Call Center industry.

[pinkchops]

hiring pa ba etel makati??

[Nintenboy01]

It would be nice if some of the overpaid executives from Stream/Ayala/eTel would take a small pay cut so the poor slave employees can get a small raise... Doubt it'll happen though...

[reindeer]

can anyone here help me decide?

I'm planning to apply in etel alabang, but w/ all these issues being raised about the "merger" is it still secure for me to pursue in etel?

And if anyone would like to at least give idea of how much is the basic pay for novice and the compensation package, just please.

I'm applying for technical position, bm graduate.

Thanks.

[BlackAngel]

It would be nice if some of the overpaid executives from Stream/Ayala/eTel would take a small pay cut so the poor slave employees can get a small raise... Doubt it'll happen though...

That will be nice from an employee perspective but from a business perspective, it will mean that the company will be hard put in keeping executive talent. You know the saying, "You get what you pay for"? If we cut the executives' pay (and I'm not even sure if these are excessive compared to what the Fortune 100 execs are getting), then they have the option of going to another company which can offer them a better package. Then we might have to settle with less-talented or less-capable executives at the helm and do we want to risk that?

Also, employees have better job security than these executives. They can get fired at will. Unlike employees, executives are not covered by the mandatory 30-day period that will help them find a job first before leaving the company. An executive can just get one phone call one morning and be asked to not report for work anymore. Period.

I am an ordinary employee myself and I feel bad to be called a "slave." A "slave" does not render just 8 hours of work, give or take a couple of hours of OT work, is not entitled to OT pay or night differential or holiday pay, is not entitled to P125,000 medical coverage a year, is not entitled to 1.5-2 days' leave credits a month, is not entitled to 13th month pay, is not entitled to life insurance, and does not have access to free drinks, a sleeping lounge, a clinic that offers 24x7 medical assistance or discounted flu vaccination. Compared to employees in other industries or in the government, I think I'm having it good. Don't you?

hiring pa ba etel makati??

Yes recruitment is still ongoing.

can anyone here help me decide?

I'm planning to apply in etel alabang, but w/ all these issues being raised about the "merger" is it still secure for me to pursue in etel?

And if anyone would like to at least give idea of how much is the basic pay for novice and the compensation package, just please.

I'm applying for technical position, bm graduate.

Thanks.

The company will always have a need for new, top-performing employees, so do pursue the opportunity. If you do a backread, you will find the compensation package information.

[bonker]

I think the eTel and Stream merger will be good for both companies. Stream brings many new customers from North America and Europe who would like to have work done out of the Philippines. eTel has the organization to expand quickly in the Philippines to serve the new customers.
This will result in many opportunities for career growth for eTel employees! Expect eTel to expand quickly in the Philippines in the next 2 years.

[Nintenboy01]

Argh! Now they plan to raise our minimum Total Bullsh*t sales goal from $3000 to $5000 next month! Goodbye promotion!
Dell is a pretty evil and abusive client but I also wish the management wasn't so submissive and sipsip as well...

[ThomasWayne]

I think they used the word "slave" as a Metaphor...
Therefore it shouldn't be taken literally...
Kapayapaan!

[kramned13]

for etel peeps.. need help... i finished my contract with etel last january and up to now i was unable to secure my clearance.. and i heard that the account i used to work for was transfered to india.. so my problem is how will i secure my clearance if the account and all of the officers(om, sm, tl) is no longer available? any advice or help will be appreciated.. thank's in advance..

[psychbabey]

SA MGA balak mag-apply sa etel.. grabeng papaasahin lang **** kayo.. first papapuntahin kayu ng FMM, then isesend kayu sa LPET.. YUNG LPET1 NA YAN, PWEDE KAyo umabot til 5TH WEEK.! IT DEPENDS ON YOUR EVALUATION EVERY WEEK, THEN AFTER NYANG LPET1 NA YAN. MAY LPET2 PA! GRABE AKALA MONG EXECUTIVE POSITION AAPPLYAN! THEN ndi pa sure yan, may nagfafail pa din sa lpet2.. grabe ang etel ngayon, halos isang buwan sila nagpaasa ng applicants! busog na busog kayo sa pre employment trainings! kung kailangan nyo na nang work agad, wag kayo sa etel, ang dameng chechebureche! paasa talaga sila!

[deathdolls]

that's LCT.. if you won't get a 2.0 for grammar, fluency, accent... then you'll have another assessment... ako kasi i dropped out sa LPET.. and i used the training sa LPET with another company and ayun.. alas i got the JO.. if not for LPET.. there won't be any JO..

[kenzo2317]

Hi eTelecare guys, this is a bit off-topic but you might want to consider having your own business while working with eTelecare. Times are hard(er) and the sources of income that you regularly rely on are not as reliable as they have been before.

I'm a distributor of organic skin care products under the Human Nature brand and it's a very easy way to earn money. Tap into the market right in your own offices :) The potential for Human Nature is big as it's just starting up and you might be pioneering it in your workplace. Visit the Human Nature (http://www.pinoyexchange.com/forums/showthread.php?t=407813) thread and let me know what you think.

Thanks!

[torks]

Argh! Now they plan to raise our minimum Total Bullsh*t sales goal from $3000 to $5000 next month! Goodbye promotion!
Dell is a pretty evil and abusive client but I also wish the management wasn't so submissive and sipsip as well...

really now? and the irony is that, your designation is a technical support representative and not a sales agent. dell is etel's bread and butter so that could explain the submissive attitude the management is displaying towards dell. i hope the management would take the plight of the agents as well.

[yUi_05]

waahhh!..pasadu ako sa etel libis..
initial int..tas pnag exam aku ng phone sim??(online)
tas pnpnta q exam: written? at listening skills po ata..tama po ba??tas after nun JO??


help???
tips??

[bogli1]

SA MGA balak mag-apply sa etel.. grabeng papaasahin lang **** kayo.. first papapuntahin kayu ng FMM, then isesend kayu sa LPET.. YUNG LPET1 NA YAN, PWEDE KAyo umabot til 5TH WEEK.! IT DEPENDS ON YOUR EVALUATION EVERY WEEK, THEN AFTER NYANG LPET1 NA YAN. MAY LPET2 PA! GRABE AKALA MONG EXECUTIVE POSITION AAPPLYAN! THEN ndi pa sure yan, may nagfafail pa din sa lpet2.. grabe ang etel ngayon, halos isang buwan sila nagpaasa ng applicants! busog na busog kayo sa pre employment trainings! kung kailangan nyo na nang work agad, wag kayo sa etel, ang dameng chechebureche! paasa talaga sila!

:naughty: there's something wrong e-tel. they're saying that you could apply even if you have only 2 years worth of college. but when i got there..in the interview..the recruitment officer asked about my college years. and she said that they're only hiring for at least 3 years worth of college with no back subjects. i got 3 years worth of the crap, but the thing is that..im only applying for a CSR position. would that require much? is it a high level position? hello!
oh well..

[deathdolls]

after that? then welcome to LPET yui.. hehe

[yUi_05]

@ deathdolls...


sure ka????
hehehe!..
wahhh!..
kinakabahan aku.!swear!.
help!
tips??
tomorrow 2pm po sched ku ^_^

[deathdolls]

yes yui im definitely sure 100% i came from LPET.. after a series of exams i passed it all.. then after that you'll undergo their training.. after your final interview maybe that's your appointment for tom. then after that.. another language assessment to gauge your grammar...fluency... then good luck with LPET 2 weeks of 150php allowance hehehe *depends if you pass the evaluation after 2 weeks if not then youre in for week 3..4...5...* by the way LPET is a good language training for newbies like me..

[yUi_05]

wahehehe!...

need q tlg improve accent, grammar and fluency ko..^_^

how about the exams tomorrow??
hardcore ba dating??

hmmppp!..
wish me luck ^_^

[a-lister]

may e-tel pa ba sa pampanga? coz my friend told me na wala na daw?

[deathdolls]

no its ok.. you have to be confident, answer it very well because the final interview would probably be more on situational questions.. so be prepared.. questions like.. (tell me a one instance in your life that you had experienced a difficult situation and how'd you handled it) questions like that.. good luck ^_^ just be confident and as much as possible speak clearly and with sense....

[pa3n]

:naughty: there's something wrong e-tel. they're saying that you could apply even if you have only 2 years worth of college. but when i got there..in the interview..the recruitment officer asked about my college years. and she said that they're only hiring for at least 3 years worth of college with no back subjects. i got 3 years worth of the crap, but the thing is that..im only applying for a CSR position. would that require much? is it a high level position? hello!
oh well..

hi bogli, sometimes it's not etel who's requiring those qualifications, it's etel's clients, yung accounts na open for hiring. for example, I am currently handling dell account, they require us to pass versant (before job offer na to), with bachelor's degree, certification, etc. masyado marami requirements. so iba iba talaga requirement ng bawat account, depende sa hiring na account. :)

[yUi_05]

@ deathdolls

okay2..****** po ^_^

[psychbabey]

HAHAHA ndi typical questions tnatanung sa evaluation nu... teach me how to do the laundry, teach me how to wash the dishes, your views about politics, media, lahat! under the sun! lalo na pag kay chase ka napunta.. hahaha.. mbangis na trainer ng etel si AIA!

[deathdolls]

psychbabey galing ako kay chase FYI 95% of the class passed the LPET for LCT.. 5 got into CST.. good thing i did not sign the contract here.. Aya? she's ok naman eh.. madali *** **** questions nya.. chase gives the best hot seat para maovercome mo yung fear mo... *i have an LPET module as a souvenir* hehe

[yUi_05]

:(

I think I didn't passed.. Kasi the HR told me na wait for the call daw tom..
T_T

pero before that she told me na she will be endorsing me sa local account sa shaw if its okay with me kasi dun daw ** qualified..tas after that, may mga tanong ** na habang nagsasalita ako nipuputol niya. may sense naman yung sagit ko..ewan ku..bat ganun??

pasado ** sa initial (phone int), 3exams ouf of 8 samin na 2pm batch aku *** natra..kasabayan q *** pang 10am ata. tas final na ayun sabi niya wait for the call..

so ibig sabihin hindi??

ang sad kaya...
sana lang magbago isip niya, d niya kaya ako pinagsasalita ng maayus.bsta maputi na meju chubby.,,

[deathdolls]

don't feel bad.. dami naman iba dyan na call center company yui... apply ka nlng ulit sa iba..

[yUi_05]

teka..so ibg sabhin wala na yun?..hehe!.okay lang naman e..
ang prob ko *** bkit d nlng nia sabhn ng dretso?.

and so panu *** sa sinabi nia na illgay nia ** sa local account sa shaw..goodtime lang??
hehehe!
****** deathdolls ^_^

[deathdolls]

possible un kung may opening sa local accounts nila... *kung meron nga* ang alam ko globe ang local account nila

[aerbourne]

Hmm... it's been a while.

For those who gave tips, thanks.

I am already undergoing CST here at eTelecare Libis for the Intuit Quickbooks account. I'm very happy so far in the training. Rye Gutierrez is really cool even though he's strict. I also like my wavemates.

Intuit Telesales Wave 10... Go! Go! Go! ^^,

n___n

[Sho_Minamoto]

^

I miss the Intuit QuickieBooks days.. 30mins-1 hour avails, daily coaching and 0 calls during Christmas and New year..

[yUi_05]

hmm gusto ko ult apply jan kaso 6mos pa pwede...

hmm..
well..
sa iba nalang muna ^_^

[deathdolls]

are you sure you really want to work sa etelecare? baka magulat ka sa salary na ibibigay sayo? yung classmate ko sa LPET nagsisisi kasi lumipat pa siya sa etel.. sa teleperformance he's earning 14k tpos dito sa etel 12k lang... ang same sakin 12k binibigay.. i decline the contract... well gudluck sayo..

[yUi_05]

12k ba?hehehe

i thot... i thot... nsa 14k??

oh well...
hanap nalang po ulit...
wish me luck ^_^

[busridediary]

correction lang po sa mga nagsabi na 12k ang salary sa etel

12k ang basic salary with 3k non-taxable allowance.

upon regularization YATA magiging 15k.

that's for the non-tech accounts.

for the tech accounts, 13,500+3k allowance. (+upselling sa dell accounts nila)

sa teleperformance kasi, 14k nga yung basic salary nila, wala namang allowance. meron silang attendance bonus na 3k. goodluck naman na hindi ka ma-late or umabsent buong buwan. :D

[Sho_Minamoto]

are you sure you really want to work sa etelecare? baka magulat ka sa salary na ibibigay sayo? yung classmate ko sa LPET nagsisisi kasi lumipat pa siya sa etel.. sa teleperformance he's earning 14k tpos dito sa etel 12k lang... ang same sakin 12k binibigay.. i decline the contract... well gudluck sayo..

**facepalm**

Are you sure you really want to work at Teleperformance? Baka magulat ka salary na matatanggap mo tuwing payday? Baka magulat ka kung gaano kat@nga yung pagkumpara lang ng basic pay at hindi ng buong package?

If people only know how to read their J.O., and be smart enough to check the complete package and not just staring at the basic pay.

I came from TP before and was a tech support for verizon. 15K basic pay mo + 3k na allowance daw pero in reality Attendance Bonus na bawal kahit isang late, absent, overbreak/lunch, o undertime. Bawas bawas lahat ng tax atbp ang take home mo is
6.5k. Tapos pag naregular ka 1.5k lang idadagdag sa sahod mo. Excluding pa yung kup@l na management, constant salary disputes, walang paki sayo ang company, mukhang pera at libreng mainit o malamig na tubig lang minsan wala pa (Tektite at Octagon sites).

Sa etel 12k basic at 3k NON-TAXABLE allowance at 30% night diff (hindi alam ng ibang tao na anlaking tulong ng 30% night diff). Ang take home mo nyan nasa 7-8k. Pag na regular ka +3k agad yun + may regularization PA ka pa at kung maganda performace mo eh aabot ng 15k ang reg PA mo.

Wag tingnan ang base pay, ang tingnan nyo yung buong package..

[pa3n]

correction lang po sa mga nagsabi na 12k ang salary sa etel

12k ang basic salary with 3k non-taxable allowance.

upon regularization YATA magiging 15k.

that's for the non-tech accounts.

for the tech accounts, 13,500+3k allowance. (+upselling sa dell accounts nila)

sa teleperformance kasi, 14k nga yung basic salary nila, wala namang allowance. meron silang attendance bonus na 3k. goodluck naman na hindi ka ma-late or umabsent buong buwan. :D

my mtatanggap kami kapag nakapag-sell? sabi kasi wala daw, tech support ako for dell nga pala. hehe. or kasama sa PA? anyway, hehe. hirap pala ng account na to, but so far kaya pa naman. :)

[Sho_Minamoto]

You dont really get anything when you sell. Its either your team or programs RnR(Rewards and recognition) if you will get something.

In some teams, you get treats,snacks or goodies if you sell something.
In our account, the team with the highest close rate (sales divided by calls) gets a pizza. And the top 3 agents with the highest close rate or revenue gets a cash reward...

[Larry Legend]

**facepalm**

Are you sure you really want to work at Teleperformance? Baka magulat ka salary na matatanggap mo tuwing payday? Baka magulat ka kung gaano kat@nga yung pagkumpara lang ng basic pay at hindi ng buong package?

If people only know how to read their J.O., and be smart enough to check the complete package and not just staring at the basic pay.

I came from TP before and was a tech support for verizon. 15K basic pay mo + 3k na allowance daw pero in reality Attendance Bonus na bawal kahit isang late, absent, overbreak/lunch, o undertime. Bawas bawas lahat ng tax atbp ang take home mo is
6.5k. Tapos pag naregular ka 1.5k lang idadagdag sa sahod mo. Excluding pa yung kup@l na management, constant salary disputes, walang paki sayo ang company, mukhang pera at libreng mainit o malamig na tubig lang minsan wala pa (Tektite at Octagon sites).

Sa etel 12k basic at 3k NON-TAXABLE allowance at 30% night diff (hindi alam ng ibang tao na anlaking tulong ng 30% night diff). Ang take home mo nyan nasa 7-8k. Pag na regular ka +3k agad yun + may regularization PA ka pa at kung maganda performace mo eh aabot ng 15k ang reg PA mo.

Wag tingnan ang base pay, ang tingnan nyo yung buong package..

You tell 'em, brother! *okay*

Don't forget the free drinks at the pantry: iced tea, lemonade, dalandan, hot and cold milo, Nescafe coffee, Sjora juice. Hindi ka uuhawin dito! ;)

[triczian]

okey ba sa etel? nag exam ako and bagsak agad ako.. nakaka down tuloy... pero nagtake na din ako ng exam nila un OL na sinend sa akin nung nag phone interview.. haay

[yUi_05]

@ triczian:

yep ok naman yung exams..
kung tutuusin *** phone sim na online exam na binigay sisiw un compare sa exams na dalawa pa..hehe!..
75 items , 20mins lang..hmm!..

lamig2 pa..heheh!
pero ok naman!
*** isa 15 items..

dun ka nalang prepare sa final interview kasi dun ako pumalya..
hmpppppppppp! ^_^

[busridediary]

may matatanggap din kayo sa upselling. kaso baka mainis lang kayo pag diniscuss ko pa haha!

chichirya, GCs, pero walang cash. anyway, BONUS lang naman yun kasi technically kasama naman sa pag troubleshoot mo yung upselling mo.

[deathdolls]

no comment.. haha good thing is that i decline the offer that etelecare gave to me.. and im happy with the company that i am with right now... btw LPET training was the best training that i've got from them... ++ the free drinks in the pantry...

[busridediary]

ooh. part din ako ng LPET training nila for august. :D

si IA yung trainer ko. the best. haha sayang hindi ko tinuloy!

[Sho_Minamoto]

no comment.. haha good thing is that i decline the offer that etelecare gave to me.. and im happy with the company that i am with right now... btw LPET training was the best training that i've got from them... ++ the free drinks in the pantry...

Better think first about what you're posting to avoid being owned..

[deathdolls]

Better think first about what you're posting to avoid being owned..

its just my 2 cents based on my own experience in your company... *tsk* :lol: anyway Por qué me inclino mi nivel a una persona estupida como usted? ehhh .. hahaha

[hanktalaga]

its just my 2 cents based on my own experience in your company... *tsk* :lol: anyway Por qué me inclino mi nivel a una persona estupida como usted? ehhh .. hahaha

Spanish:
Por qué me inclino mi nivel a una persona estupida como usted?

Translation:
Why do I bow my level to a stupid person like you?

@deathdolls
ang yabang mo naman!

[Sho_Minamoto]

^

Nah, just dont mind him. If im stupid then that makes him more stupid regarding his first comment. Most people with enough common sense will look at the whole package and not just the basic salary.

Using spanish makes him feel intelligent, so let it be...

[deathdolls]

suficiente de este no argumento de sentido.. yo no quiero recoger enemigos aquí, yo me disculpo para decir mucho en su compañía encantadora... arrepentido

señor buenas días

[yUi_05]

teka!. ba't away na **..hmmm!... I'm hiread deathdolls ^_^
****** sa encouragement before ^_^

transcomm..
alam mu un??
sa may tiendesitas ^_^

[deathdolls]

no problem yui.. yup narinig ko na yung company na yun.. kailan start ng training mo? sabi ko sayo eh.. apply lang ng apply.. daming company dyan.. hehe

[voltz87]

do they accept applicants with nursing as their background?

[yUi_05]

@deathdolls ^_^

sana netong monday na, kaso la pa ** sss..kaya ayun..next batch..next monday..kelan ba un..
sa 14 pala..hehe ^_^


****** ****...

[Precious84]

regarding comments about etelecare's language training, please bear in mind that as we have high standards language-wise, it's very important that one passes ALL the recommended language trainings. you'll get eaten alive in ops if you don't pass the training. besides, what's the fuss about complaining when the training that one undergoes is expensive outside. here, you get paid for attending training and all the benefit goes to you afterwards.

just my two cents'. i really want to defend the language team. and, oh, btw, you might have me there as your language trainer and/or LPET/LCT evaluator.

[lem0917]

I worked here before.. Maganda ang culture dito.. Maba2it mga tao.. Walang masyadong mapipintas kci everyone here is doing their job.. Biggest regret ko ang pag-alis sa etel.. haaayyy..

[voltz87]

i passed here last tuesday? I was looking for convergys in makati and then I couldnt find it and it was raining that day and then suddenly PBCOM was in front of me hehe,I took the exam, and then the phone sim which trial i didnt take cause i accidentally click the purple link and then the proctor told me to do it without having the trial first, hehehe embarassed, i was, but i managed to get the hang of it in the first sim and managed to pass it then interview with a very strikingly beautiful OM and got the job offer, but Im afraid I have to cancel my application here.... sayang

[je-ar]

ok talaga dito sa etel.. kahit na di ako nakapasa sa last interview di ako bitter.. hehehe.. try ko ulit!! goodluck sa mga gustong mag apply dito, goodluck sa atin.. :D

[Nintenboy01]

Does anybody know more details about the move to Shaw? Mukhang hindi na kasi mag-rerelocate ang Matrix account e. Sayang, mas gusto ko sa Shaw.

[princess_foxy]

regarding comments about etelecare's language training, please bear in mind that as we have high standards language-wise, it's very important that one passes ALL the recommended language trainings. you'll get eaten alive in ops if you don't pass the training. besides, what's the fuss about complaining when the training that one undergoes is expensive outside. here, you get paid for attending training and all the benefit goes to you afterwards.

just my two cents'. i really want to defend the language team. and, oh, btw, you might have me there as your language trainer and/or LPET/LCT evaluator.

precious was my LPET trainor for 2 days and I can say she's the best!!!

[rhodora_pasamba]

Hello everyone.

I'm inviting you to join Access worldwide.
Access is hiring now financial service representatives.
Fresh graduates are also welcome to apply.

The best part is extremely high compensation package.
Signing bonus is 20,000 no catch!

There's more...

I'll personally give you 2K on your incubation. No joke.

Visit http://accessww.com/
We are looking forward in seeing you there.

Text me anytime. I'll refer you.
Rhodora Pasamba 09192452966

Thanks a lot.

[Precious84]

precious was my LPET trainor for 2 days and I can say she's the best!!!

haha. oh my gosh. who's this? thanks :)

[email.buds]

maganda ba dito sa eTelecare Shaw Blvrd. site?
hiring pa ba sa kanila Technical support?

[email.buds]

maganda ba dito sa eTelecare Shaw Blvrd. site?
hiring pa ba sa kanila Technical support LEVEL 0?
nakita q kc sa Bulletin Level 2 na eh.
eh *** pa akong call center experience eh.. pero may video tutorial ako ng A+.

[email.buds]

maganda ba dito sa eTelecare Shaw Blvrd. site?
hiring pa ba sa kanila Technical support LEVEL 0?
nakita q kc sa Bulletin Level 2 na eh.
eh wala pa akong call center experience eh.. pero may video tutorial ako ng A+.

[datenshi_blue13]

hi!

is the alabang site actively hiring right now?

may i know if there is a specific dress code that needs to be followed when applying there?

thank you! ^^;

[Happy_U.S.RN]

I love ETELECARE! :) I only have good memories of this company. It truly cares for its employees unlike ahem,ahem..... :rolleyes:

Does anyone here know if Luigi Garcia, Oliver Salavante and Migs Silverio are still with Etelecare? Thanks :)

[Larry Legend]

I love ETELECARE! :) I only have good memories of this company. It truly cares for its employees unlike ahem,ahem..... :rolleyes:

Does anyone here know if Luigi Garcia, Oliver Salavante and Migs Silverio are still with Etelecare? Thanks :)

As far as I know, Luigi and Oliver are still with eTel. I'm afraid I don't know Migs. Is he with Sales just like the other two gents?

[Happy_U.S.RN]

As far as I know, Luigi and Oliver are still with eTel. I'm afraid I don't know Migs. Is he with Sales just like the other two gents?

Hi, thank you for the reply. I appreciate it. :) I am glad to know that Luigi and Oli are still with Etel. I guess Migs resigned already and he was from sales too. He's the handsome TL who who looks like Mark Wahlberg. Those 3 gentlemen made my stay at Etelecare very memorable. They are great leaders. And I learned a lot from them.:)

I miss Etelecare :mecry:

God bless you.

[montysgun]

maganda ba dito sa eTelecare Shaw Blvrd. site?
hiring pa ba sa kanila Technical support LEVEL 0?
nakita q kc sa Bulletin Level 2 na eh.
eh wala pa akong call center experience eh.. pero may video tutorial ako ng A+.

Not sure but you can try calling their hotline. I know it's 580.6530. Goto on of their sites is my suggestion, they're very accommodating... that's what I did :)

hi!

is the alabang site actively hiring right now?

may i know if there is a specific dress code that needs to be followed when applying there?

thank you! ^^;

My friend from Alabang says that they are hiring for CSA and Sales... as for the dress code, it's just smart casual... good luck! :)

[email.buds]

montysgun, dyan kna ba sa eTelecare?
how much basic pay & allowance for starters.
thnx

[^No_AnGeL^]

ang baba ng starting salary dito, promise.

[gladz14]

Hello! I have some questions guys

[gladz14]

Hello! Nag-apply ako sa eTelecare Shaw Blvd. I passed all the exams and interviews and was given an application form. Pero sabi ng naginterview saken (yung last) she'll call me if ever ma-hire ako or if not, then she'll just send me and email. Unfortunately, I received an email saying that they'll just keep my records to find a suitable and closer job for me. I applied for TSR.
Ganun ba talaga, kahit napasa mo lahat possible pa ring hindi ka ma-hire? Tuwang tuwa pa naman ako kaso parang nawalan na ko ng pag-asa.

[Sho_Minamoto]

ang baba ng starting salary dito, promise.

ang daming hindi marunong tumingin ng buong package tulad mo, promise.

[starzagent]

I got an offer ** from etel today sep 17 for L2 post 26K Total package, parang ayoko na ksi ng call center jobs. I am looking for an IT posistion at the moment or to work abroad.

4 years nako sa call center. Pagod na pagod nko sa call center.

[yhan02ph]

the same thing with me, 4 years of call center job is really tiring and exhausting.. gudday!

[superboni]

sino kaya yung HR dito na taga etel. baka naman pwede nya ako email para makareapply dun sa kanila. badtrip lang kase talaga yung nag interview sakin. di ako binigyan ng chance kahit may panget na nakalagay sa resume ko.

[vanfilddlifvan]

is there any opening for any accoun t that pays higher basic ? hehehehe

thanks

[reindeer]

any tips about phone simulation exam? anu ba dapat ang sagot, yung maiksi o mahabang explanation?

[-Cyclops-]

I got an offer ** from etel today sep 17 for L2 post 26K Total package, parang ayoko na ksi ng call center jobs. I am looking for an IT posistion at the moment or to work abroad.

4 years nako sa call center. Pagod na pagod nko sa call center.

so how much ang basic from that 26k package? care to share po ba? then 30% night diff same with the others? how about the account that you'll be handling? calls ba or resolution specialist ang job description? thanks po.

[Psion]

here we go again with the difference of L2 and TSR2 post.

[-Cyclops-]

^ was just asking if it was an L2 Position / Resolution Specialist. i myself was from etelecare with Dell CBG account. was able to get to TSR Level 3. whats wrong with clarifying? was just asking about the job description.

[pepperbeau]

I can say that I made the right choice in working for eTelecare. I love the program where I am at. The best TL ko. Ok yung culture. Ok team ko. Ok naman performance ko sa floor. Service level is at 100%. Ok na Ok. Recommended especially if you get the TSR 2 position as new hire. Thanks etel. Take home guaranteed 11k ++.

[street101]

hi. i just applied there at etel for the L2 post. i didnt had the chance to ask if i passed. i was just wondering if there's any way for you guys to give me a number to call..? ive been receiving alot calls lately but i dont know if its etel or not coz my phone wasnt working well. if theres anyone of you guys could help me i would really appreciate it., THANKS

[tech_boy]

to those whose working here as a tsr L2 position ok ba naman? how much the exact basic? on top of that is there any incentives? tnx..


I can say that I made the right choice in working for eTelecare. I love the program where I am at. The best TL ko. Ok yung culture. Ok team ko. Ok naman performance ko sa floor. Service level is at 100%. Ok na Ok. Recommended especially if you get the TSR 2 position as new hire. Thanks etel. Take home guaranteed 11k ++.

[sassyandbrat]

Hi, etel peeps! I want to ask if it is true that Etel if na buy out na ang etel? at ang salary increase request ay napprove before na buy out?

[tech_boy]

sa etel ka ba? ok ba dito kasi I have an exam and interview later for tsr L2, dont know kung pupuntahan ko pa, yesterday I went to jobstreet and I failed the exam and then late evening they called me sabi considered daw *** exam ko..haaay,.. maybe they review my resume and I'm certified of microsoft maybe that's why..


Hi, etel peeps! I want to ask if it is true that Etel if na buy out na ang etel? at ang salary increase request ay napprove before na buy out?

[sassyandbrat]

^I am not from etel, pero I applied there before 1 day processing they will give a job offer right on the spot, pero I turned down their offer, kaya hindi ako from etel.

[pepperbeau]

hi. i just applied there at etel for the L2 post. i didnt had the chance to ask if i passed. i was just wondering if there's any way for you guys to give me a number to call..? ive been receiving alot calls lately but i dont know if its etel or not coz my phone wasnt working well. if theres anyone of you guys could help me i would really appreciate it., THANKS

Call this number - 029165670

[pepperbeau]

to those whose working here as a tsr L2 position ok ba naman? how much the exact basic? on top of that is there any incentives? tnx..

i sent u a private message

[pepperbeau]

Hi, etel peeps! I want to ask if it is true that Etel if na buy out na ang etel? at ang salary increase request ay napprove before na buy out?

Lesson # 1, don't listen to hearsays, get the facts!!! check this link:

http://www.philstar.com/Article.aspx?articleid=496606

Salary increase? walang problema sa salary increase kapag performer ka. pag bottom performer ka or just mediocre, talagang di magbabago pay mo. just like in any other BPO company.

[pepperbeau]

sa etel ka ba? ok ba dito kasi I have an exam and interview later for tsr L2, dont know kung pupuntahan ko pa, yesterday I went to jobstreet and I failed the exam and then late evening they called me sabi considered daw *** exam ko..haaay,.. maybe they review my resume and I'm certified of microsoft maybe that's why..

With the TSR L2 post, hindi naman kailangan microsoft certified. Its a plus siguro in the future if you want to transfer to another program. kasi *** TSR L2 post, quickbooks ang support, its an accounting software. kailangan lang ng networking skills and accounting skills. pero all can be learned naman sa training.

[champ08]

ei peepz..

plan ko sana mag apply dito sa etel alabang.. pero wala pa akong exp as a CC agent.. ask ko lang anong position pwede kung i-apply? nursing grad po ako..

tips na rin sa pag aaply.. thanks...

[princess_foxy]

bakit @STREAM na ang email address nyo? tapos balita ko ang new ID daw parang naka photoframe? hehehe just asking

[CallCenter4Ever]

eTelecare and Stream Global merged into one company resulting in the change in the e-mail addresses and ID as well.

[feldon's cane]

@ princess foxy
Korak!
@CallCenter4Ever
i don't think so na nag merge ***. sa tingin ko yun lang ang pinalabas nila pero the truth behind is malamang binenta and etel sa stream. y did i say this.... wala man lang iniwan na bakas ang etel sa merge (daw). and one thing, ang CEO ng etel nag resign after the merge. come to think of it. etel was sold!

[Papa Bear]

I applied kanina sa Etel,

sa Genpact dapat talaga ko magaapply, kaso pag akyat ko sa 6th floor,
parang ang bigat ng loob ko.

well, nagbe-base kasi ako sa feelings ko sa place, pag di ko feel yung
ambiance, di ako tumutuloy..

tinapos ko lang yung application form sa Genpact then binalik ko sa guard, sabi ko aalis ako. haha :D

anyway, back to etel, pagbaba ko, nandun ang etel, naghihintay.. mga 10:30 na ko pumasok

the usual, exam, exam, exam...

napakaraming exam.. madugo.. walang pinagiba..

hanggang sa ma-interview ako finally ng mga 4:30pm...

nagwait ako until 6:30 for another online exam...

napakahabang exam..

after nun, wait daw ulit ako..

untikl 8:00 nagwe-wait lang ako.

gustong gusto ko nang umalis kasi inip na inip na ko..

tapos ayun, may tumawag na ko for final interview..

masyadong madugo yung mga questions, wala ako halos maisagot. haha :D

buti na lang maganda ang mood nung interviewer, parang natatawa sakin eh.. haha :D

ayun, I passed!

Kaso, since im still connected with TT, di pa nila ko mabibigyan ng JO.

need ko pa raw i-clear ang employment ko..

it's up to me kung itutuloy ko kasi, call ko lang daw sila kung kelan ako available.. kasi, naka ready na raw yung application ko for training sa LPET..


dalawa ang nagooffer sakin guys, from both stable and big companies..

Convergys G5 yung isa..

ANO ANG PIPILIIN KO?

lolz

[tech_boy]

just wanna ask what is LPET? tnx.. sorry I dont know what LPET means..


I applied kanina sa Etel,

sa Genpact dapat talaga ko magaapply, kaso pag akyat ko sa 6th floor,
parang ang bigat ng loob ko.

well, nagbe-base kasi ako sa feelings ko sa place, pag di ko feel yung
ambiance, di ako tumutuloy..

tinapos ko lang yung application form sa Genpact then binalik ko sa guard, sabi ko aalis ako. haha :D

anyway, back to etel, pagbaba ko, nandun ang etel, naghihintay.. mga 10:30 na ko pumasok

the usual, exam, exam, exam...

napakaraming exam.. madugo.. walang pinagiba..

hanggang sa ma-interview ako finally ng mga 4:30pm...

nagwait ako until 6:30 for another online exam...

napakahabang exam..

after nun, wait daw ulit ako..

untikl 8:00 nagwe-wait lang ako.

gustong gusto ko nang umalis kasi inip na inip na ko..

tapos ayun, may tumawag na ko for final interview..

masyadong madugo yung mga questions, wala ako halos maisagot. haha :D

buti na lang maganda ang mood nung interviewer, parang natatawa sakin eh.. haha :D

ayun, I passed!

Kaso, since im still connected with TT, di pa nila ko mabibigyan ng JO.

need ko pa raw i-clear ang employment ko..

it's up to me kung itutuloy ko kasi, call ko lang daw sila kung kelan ako available.. kasi, naka ready na raw yung application ko for training sa LPET..


dalawa ang nagooffer sakin guys, from both stable and big companies..

Convergys G5 yung isa..

ANO ANG PIPILIIN KO?

lolz

[Papa Bear]

Hmmm...

Language Training yon, that's what they call sa etel..

pero kasi, during LPET, di ka pa naman employed by etel.
training palang, walang sweldo.. only allowance worth P200
na makukuha mo weekly..

but if they think you dont need to undergo LPET, they will
give you the job offer right away and start training for their product..

=)

[tech_boy]

ah ganun ba un, kasi after yesterday I passed the whole exam and interview, and 2day job offer na me, so I dont need to go to LPET training is the correct friend?tnx



Hmmm...

Language Training yon, that's what they call sa etel..

pero kasi, during LPET, di ka pa naman employed by etel.
training palang, walang sweldo.. only allowance worth P200
na makukuha mo weekly..

but if they think you dont need to undergo LPET, they will
give you the job offer right away and start training for their product..

=)

[sassyandbrat]

etel, I applied there also I told the interviewer that I am not impressed with their offer. So they told me that I am welcome if I changed my mind.

[Papa Bear]

ano bang offer sayo sassy?
di ko pa rin kasi nakikita yung JO
gusto nilang magresign muna ako.
dali dali!

ayokong magkamali ng desisyon.. tsk

[tech_boy]

@sassy.. pinag medical ka na ba nila? kasi sa akin after medical my JO na... paano pag hindi ka satisfied sa offer, u can bargain ba? para mataas *** bigay?

etel, I applied there also I told the interviewer that I am not impressed with their offer. So they told me that I am welcome if I changed my mind.

[princess_foxy]

@ princess foxy
Korak!
@CallCenter4Ever
i don't think so na nag merge ***. sa tingin ko yun lang ang pinalabas nila pero the truth behind is malamang binenta and etel sa stream. y did i say this.... wala man lang iniwan na bakas ang etel sa merge (daw). and one thing, ang CEO ng etel nag resign after the merge. come to think of it. etel was sold!

yup nag resign na daw si john harris at si benedict hernandez...
i love how they handled the company though my flaws pero sobrang mahal nila ang mga empleyado..

ano na kaya ang buhay na hindi na talaga "etel" ang etelecare?

[bonker]

Hindi binenta ang etel. It's really a merger. Ayala is now a large owner of the new Stream.

[feldon's cane]

@ princess foxy
foxy wala na talagang etel, stream global services na.hahaha
yeah john harris and benedict have done their way why etel consider one of the most top notch call center.

Now na stream na, i don't know.... ang panget ng ID ng stream, other than ur name and picture, wala ng ibang nakalagay. wala man lang sig, person to contact in case of emergency. ang reason nila is for your own security! what the hell!

isa pa, ang headset naka lockup na sa avaya. halo halo ang germs... yey! masha-shock ka sa reason... para daw ma-lessen ang tardiness.ahaha

abangan ang mga mas shocking na pagbabago.....

[Papa Bear]

including ang pagbaba ng offer sa mga bagong agents?
mababa na raw ang offer ngayon eh. tsk

[sassyandbrat]

Hi, to those who ask how much ang offer na binibigay nila sa akin that is 15k plus allowance of 2K, at that time they can give me above 20K na offer pero along edsa, sa taff or somewhere, malayo masyado sa akin yun.

They discuss the salary that they will be offering me after the interviews and exams, walang pang requirements kasi they know na maliit ang offer nila compared sa call center na pinasukan ko dati.

[tech_boy]

I have a question guys.... kasi yesterday nagpamedical exam na ako, and dapat din J.O ko na, sabi ng hr nila may last interview pa daw which is *** account manager, after I had an interview sa account manager sabi sa akin hindi daw nya mabibigay *** J.O ngayon kelangan daw w8t *** result ng medical exam ko tapos tatawagan na lang daw ako nila.... since currently employed ako right now sa ibang call center.. hindi ko 2loy alam kung tanggap ba ako or ewan... naguguluhan 2loy ako..

[thedeadpoet13]

Hay daming merger merger kung ano ano.

I remember that time sa Clientlogic, naging Sitel, Pero si Dave Gardner di napalitan na CEO. So although mukhang binili ng Sitel and Clientlogic, mukhang it's the other way around.

Sa Dell in Pasay, iyong haiyoup na si Jaideep Pradhan, lumayas noong binenta ang MOA. Sobrang benta.

Anu na po update 'jan sa eTel...

[CallCenter4Ever]

Stream Global Services has acquired EGS Corp., the indirect parent company of eTelecare (News - Alert) Global Solutions in a stock-for-stock exchange in what may be the biggest business process outsourcing (BPO) teleservices industry deal since the ClientLogic/Sitel merger.

The combined firm, which will retain the Stream Global Services name, expects projected revenues approaching $1 billion for the year ending December 31, 2010. It will generate this from approximately 30,000 employees located at 50 contact centers in North America, Europe, the Philippines, Latin America, India, the Middle East and Africa.

The expanded Stream is a merger of complementary companies. The deal meshes a diversified Fortune 1000 customer base in the technology, retail, entertainment, media telecommunications and financial service sectors. It pulls together a very experienced executive team and a comprehensive BPO services portfolio. It also gives the ‘old’ Stream a stronger foothold in The Philippines, where eTelecare started out from, and which has become the key English-language alternative to India for high-touch offshore customer care programs.

The new firm will benefit from eTelecare’s growing home agent program that it had launched last year. Home agent offerings are rapidly becoming a popular option to domestic and offshore bricks-and-mortar-provided services thanks to increased flexibility, greater access to higher quality workers, environmental sustainability, and disaster (including pandemic) survivability.

As a result of this combination, Stream Global Services expects to:

* Make future investments in technologies, new service offerings for its clients, and new geographic locations such as China, Brazil, and Japan thanks to a strong balance sheet

* Broaden its services offerings to include a full portfolio of sales and revenue generation, warranty management, customer loyalty and brand management, customer care, technical support as well as customer life cycle management

* Expand and diversify its blue chip client base across multiple vertical markets

* Extend the company’s reach into new industry segments such as financial services, retail and consumer products. In addition, the combination will significantly expand our market share in the technology, telecommunications and broadband industries

* Leverage the combined company’s investment in technology to provide the highest level of business performance and enhance operating efficiencies in the business

* Create a strong platform for future growth in geographies, service offerings and market segments. The company will continue to be one of the premier providers of sales and revenue generation, customer care, technical support and warranty service offerings in the industry.

* Be led by a very experienced group of management executives with a proven track record of creating value for clients, employees and stockholders.

* Create significant new and exciting career advancement and opportunities for its employees globally


“This combination brings together two great businesses that are extremely complementary,” said Stream’s Chairman and Chief Executive Officer, Scott Murray. “Since its inception, the vision for Stream Global Services has been to be a highly differentiated BPO provider that offers our clients services designed to promote and build their brands and customer loyalty, while maintaining an efficient cost model. This combination enables us to fulfill our vision by leveraging eTelecare’s strength in the Philippines, where it is a market leader and has approximately 10,000 employees and its depth in service offerings and client diversity.”

“This is a very exciting time in the evolution of eTelecare to be able to deliver a truly global service offering for our clients, “ says John Harris, president and CEO of eTelecare. “This combination fulfills our strategic vision of extending our delivery capability throughout Europe, Asia and Latin America. The eTelecare team is extremely excited about joining Stream to create a leading global BPO company.”

[xhyder]

JP MORGAN CHASE needs call center agents. For referrals, please send your resumes to ciarra_laoagan@yahoo.com. text me at 09209171197 to confirm.

JP MORGAN CHASE needs call center agents. For referrals, please send your resumes to ciarra_laoagan@yahoo.com. text me at 09209171197 to confirm.

JP MORGAN CHASE needs call center agents. For referrals, please send your resumes to ciarra_laoagan@yahoo.com. text me at 09209171197 to confirm.

[dynacee]

hiring ba even saturdays?

[email.buds]

hiring ba even saturdays?

:) ya hiring sila pag saturdays

[emer.cutie]

Kelan start ng LPET?

[sassyandbrat]

May mid year bonus ba nareceive ang etel?

[Armando_Estrada]

May mid year bonus ba nareceive ang etel?

Wala po. Quarterly performance bonus the last time that i was there...

[Armando_Estrada]

@ princess foxy
foxy wala na talagang etel, stream global services na.hahaha
yeah john harris and benedict have done their way why etel consider one of the most top notch call center.

Now na stream na, i don't know.... ang panget ng ID ng stream, other than ur name and picture, wala ng ibang nakalagay. wala man lang sig, person to contact in case of emergency. ang reason nila is for your own security! what the hell!

isa pa, ang headset naka lockup na sa avaya. halo halo ang germs... yey! masha-shock ka sa reason... para daw ma-lessen ang tardiness.ahaha

abangan ang mga mas shocking na pagbabago.....

nakakalungkot na sa etel...it was good that we left before all these things happened...

[Papa Bear]

talaga? malungkot na sa etel?
so good thing hindi ako tumuloy sa JO.. :)

[renewed]

I think the ID that the other person is talking about is the eTel - Stream ID.

Hindi ganun ang ID namen sa stream eh. Chaka sa original na Stream, we our own headset.


nakakalungkot na sa etel...it was good that we left before all these things happened...

[renewed]

Not true.

SOmeone commented nga, and I agree. Mas malaki or should I say talagang nabili na ng Stream ang eTel. Kung hindi nabili ng Stream ang eTel, bakit di man lang natiran ng pangalan ang eTel? Sa January, wala ng eTel... as in Stream na ang name nila.



Hindi binenta ang etel. It's really a merger. Ayala is now a large owner of the new Stream.

[renewed]

Hey, check out the link and read it very carefully...

halos wala ng share ang eTel..


Lesson # 1, don't listen to hearsays, get the facts!!! check this link:

http://www.philstar.com/Article.aspx?articleid=496606

Salary increase? walang problema sa salary increase kapag performer ka. pag bottom performer ka or just mediocre, talagang di magbabago pay mo. just like in any other BPO company.

[sassyandbrat]

How about prorated 13th month, binigay na ba etel peeps?

[Psion]

renewed: dont worry. eventually papalitan din mga IDs ninyo.

Im really sad na stream na ang etelecare. sana lang pangalan, proseso, ID, email at mga UP management lang ang maging stream samen. nawa'y manatili ang disiplinadong kultura namin sa dating etelecare.

wala man sariling headset ang mga ahente sa etelecare eh meron naman silang integridad at disiplina.

im so proud that in etelecare, no one ever tried to powertrip soemone in exchange of sexual pleasure unlike in renewed's company.

[jeancandice0820]

guys i just got hired today and ill be attending the lpet on monday sa shaw blvd anyone who can help me how to get there from ubelt we can start from lrt recto station... pls... thanks...

and another thing after the lpet thing, in the event that i passed the lpet how long will it take for me to start in the company? Thanks..

[tech_boy]

for what position are u applying? bout me my training is on tuesday naman.....tsr level 2 me..


guys i just got hired today and ill be attending the lpet on monday sa shaw blvd anyone who can help me how to get there from ubelt we can start from lrt recto station... pls... thanks...

and another thing after the lpet thing, in the event that i passed the lpet how long will it take for me to start in the company? Thanks..

[feldon's cane]

@Armando Estrada
yeah good for you guys that you left etel before this massive destruction happens.

im not sure kung nararamdaman din ito ng ibang account pero sa DELL SMB feel na feel namin. our OM has just served his last day today. so who's next line? shift managers? TLs? i don't know what to say. i really miss the etel culture!!!!

[contestame]

Kapag sa Alabang site ka ba nag-apply, sure na dun ka rin mag-training at maa-assign?

[tech_boy]

why? what happend right now to etel?

@Armando Estrada
yeah good for you guys that you left etel before this massive destruction happens.

im not sure kung nararamdaman din ito ng ibang account pero sa DELL SMB feel na feel namin. our OM has just served his last day today. so who's next line? shift managers? TLs? i don't know what to say. i really miss the etel culture!!!!

[baskog26]

totoo ba ang 26k basic for tsr 2 in etelecare? nasa province kc ako at nakita ko din ito sa ads. i just want to confirm. TIA

[michaela627]

hello. i am a career shifter thinking of going into the call center industry. hingi lang po sna ng feedback kung maganda magtrabaho sa e-telecare. i already applied and passed the recruitment process and tinawagan na ako for job offer but i not sure kung ia-accept ko. please do give me feebacks about this company, thanks.

[billgates20210]

ask ko lang kung magkano slary for a CSA at etel? balita ko may signing bonus din?

[Papa Bear]

ayaw kasing ipakita ng etel yung JO
kapag di pa resigned..

eh ayoko namang magtake ng risk na magresign para lang
makita yung JO tapos madisappoint lang ako, sayang naman.
wala akong choice nun kundi ang ituloy...

kaya di ko nalang tinuloy yung JO.... :)

[emer.cutie]

may signing bonus ba dito kahit walang cc experience?

[emer.cutie]

kelan yung RECRUITMENT @ NIGHT sa SHAW Blvd?
ang labo kc ng date sa newspaper eh, hindi mabasa yung date.

[FendeR_21]

with the said "merger", i heard wala na daw PA... night diff would be reduced to 15% from 30%. Is this effective to all Employees?

[montysgun]

kelan yung RECRUITMENT @ NIGHT sa SHAW Blvd?
ang labo kc ng date sa newspaper eh, hindi mabasa yung date.

saw it in jobstreet. It's on Friday, Oct. 23 6pm to 3am. :)

[Papa Bear]

hindi organized ang HRD ng eTel,

tinawagan nila ako for phone interview, eh sinabi ko nang naghihintay na lang ako ng JO, tinext pa rin ako regarding dun sa "Recruitment @ Night"

parang mga t@ng@ lang, ang kukulit.. :O

~~

Tampo naman yung ginawang reduction...

:O

[niyah]

ang labo ng etel kainis i applied as training admin went through the process for a month!!! then biglang sasabihin na di na daw nila sure kung kailngan pa nila ng training admin because nga nag merge na daw hay ang labo hindi muna siguraduhin kung open pa yung position bago magentertain ng applicants

[niyah]

sino po dito and level 2 sa shaw??? is it true na sat-sun off tong account na to for l2 and magkano offer and other benefits??? pls answer kasi i have a sched tomorrow for exam. thanks

[Kelly Parker]

sino po dito and level 2 sa shaw??? is it true na sat-sun off tong account na to for l2 and magkano offer and other benefits??? pls answer kasi i have a sched tomorrow for exam. thanks


Nasa 2nd week na ako ng Training (Intuit- Tech).. HINDI po L2/ SME ang hina- hire nila.. it's TSR 2, kasi may leveling kasi ang mga TSR's nila (Pay level), Basic pay po is 19.5K.. total all-in package : up to 26K... sched namin last time during NEO and Client- Foundation training: 3pm- 11pm (8hours lang po).. next week po Product Specific Training na namin, sched: 7am- 3pm (8hours ulit), 6 weeks ang product training including the Nesting period. Sat-Sun po ang OFF namin... Ok naman so far, mababait ang Trainers.. cool ang mga kasama ko sa Training namin..

Galingan mo sa recruitment assesment mo.. lalo na *** sa first part ng exam, madali sya, kaso mabilis ang time-frame na binibigay nila sa bawat exam... wag ka kabahan, focus lang :)

See you sa Etel/ Stream- Shaw!!! Goodluck , Sana nasagot ko ang mga tanong mo, lemme know should there be anything else.. ayt! *okay*

[sam_boy]

hey etel/stream peeps . . . how do you rate etel tech accounts compared sa tech accounts ng ibang ccs? . . .

[Psion]

^ very competitive.

speaking on behalf of dell techs.

[FendeR_21]

Nasa 2nd week na ako ng Training (Intuit- Tech).. HINDI po L2/ SME ang hina- hire nila.. it's TSR 2, kasi may leveling kasi ang mga TSR's nila (Pay level), Basic pay po is 19.5K.. total all-in package : up to 26K... sched namin last time during NEO and Client- Foundation training: 3pm- 11pm (8hours lang po).. next week po Product Specific Training na namin, sched: 7am- 3pm (8hours ulit), 6 weeks ang product training including the Nesting period. Sat-Sun po ang OFF namin... Ok naman so far, mababait ang Trainers.. cool ang mga kasama ko sa Training namin..

Galingan mo sa recruitment assesment mo.. lalo na *** sa first part ng exam, madali sya, kaso mabilis ang time-frame na binibigay nila sa bawat exam... wag ka kabahan, focus lang :)

See you sa Etel/ Stream- Shaw!!! Goodluck , Sana nasagot ko ang mga tanong mo, lemme know should there be anything else.. ayt! *okay*

im from Etel also, but i dont know much about the details of this Level 2 tech hiring. If TSR2 na sila upon hiring, do they get the same benefits from older employees like quarterly PA, 30% night diff and etc? if it is.. unfair naman to them.

[niyah]

Nasa 2nd week na ako ng Training (Intuit- Tech).. HINDI po L2/ SME ang hina- hire nila.. it's TSR 2, kasi may leveling kasi ang mga TSR's nila (Pay level), Basic pay po is 19.5K.. total all-in package : up to 26K... sched namin last time during NEO and Client- Foundation training: 3pm- 11pm (8hours lang po).. next week po Product Specific Training na namin, sched: 7am- 3pm (8hours ulit), 6 weeks ang product training including the Nesting period. Sat-Sun po ang OFF namin... Ok naman so far, mababait ang Trainers.. cool ang mga kasama ko sa Training namin..

Galingan mo sa recruitment assesment mo.. lalo na *** sa first part ng exam, madali sya, kaso mabilis ang time-frame na binibigay nila sa bawat exam... wag ka kabahan, focus lang :)

See you sa Etel/ Stream- Shaw!!! Goodluck , Sana nasagot ko ang mga tanong mo, lemme know should there be anything else.. ayt! *okay*



thanks very much sa info one more thing kahit ba sa production fixed na sat-sun off??? kasi based on what i read sa previous post e parang sort of business *** supported kaya more on business time din kaya sat-sun off talaga o during training lang sat-sun off and *** 19.5k na salary including na ba dun *** 3k na allowance? thanks

[billgates20210]

Guys, pls anyone assist me on how to go to etel shaw? kung galing ako ng alabang taking a bus ride.. pwede ba akong mag mrt at bumaba sa shaw mrt station? do they accept walk in?

[Larry Legend]

with the said "merger", i heard wala na daw PA... night diff would be reduced to 15% from 30%. Is this effective to all Employees?

Yes, I heard that newly hired agents only have 15% ND specified on their contract. I'm not sure if the PA is no longer part of the compensation package.

No, it's not effective for all employees, especially the 'legacy eTelecare' employees. If you remember when you were hired by the company, you signed a contract and the company (whether it merged with another company) is expected to follow it unless they offer a new one and the employee signs that new contract. I consulted a former batch mate from eTel who's now a lawyer about this.

[tech_boy]

mukhang same tau ng training hehehe 2nd week narin namin kasi *** sked namin 3pm-11pm parin, kayo pala *** naiba ng sked ng training.... sa kabilang batch ka ba sa kay jasper? hope to see there..



Nasa 2nd week na ako ng Training (Intuit- Tech).. HINDI po L2/ SME ang hina- hire nila.. it's TSR 2, kasi may leveling kasi ang mga TSR's nila (Pay level), Basic pay po is 19.5K.. total all-in package : up to 26K... sched namin last time during NEO and Client- Foundation training: 3pm- 11pm (8hours lang po).. next week po Product Specific Training na namin, sched: 7am- 3pm (8hours ulit), 6 weeks ang product training including the Nesting period. Sat-Sun po ang OFF namin... Ok naman so far, mababait ang Trainers.. cool ang mga kasama ko sa Training namin..

Galingan mo sa recruitment assesment mo.. lalo na *** sa first part ng exam, madali sya, kaso mabilis ang time-frame na binibigay nila sa bawat exam... wag ka kabahan, focus lang :)

See you sa Etel/ Stream- Shaw!!! Goodluck , Sana nasagot ko ang mga tanong mo, lemme know should there be anything else.. ayt! *okay*

[sam_boy]

Guys, pls anyone assist me on how to go to etel shaw? kung galing ako ng alabang taking a bus ride.. pwede ba akong mag mrt at bumaba sa shaw mrt station? do they accept walk in?
yup . . . baba ka ng mrt shaw . . . edsa pavillion is i think connected sa mrt station tapos tanung ka na lang sa mga mamang mmda for more directions . . . they do accept walk in applicants . . . yung sis ko nawalk in lang last week . . .

[Sho_Minamoto]

I have a question for the new hires TSR0-1 tech. What is the basic pay + allowance or overall package?

For the TSR2 Intuit tech(Kelly_Parker), Your salary total is 26k so is that 19.5 basic pay, 3k allowance, what's the other 3.5k? Night diff?


Yes, I heard that newly hired agents only have 15% ND specified on their contract. I'm not sure if the PA is no longer part of the compensation package.

No, it's not effective for all employees, especially the 'legacy eTelecare' employees. If you remember when you were hired by the company, you signed a contract and the company (whether it merged with another company) is expected to follow it unless they offer a new one and the employee signs that new contract. I consulted a former batch mate from eTel who's now a lawyer about this.

From what im hearing there will be no more PA and they will increase the TSR level of the "legacy etelecare" employees. TSR 1 will be 2 and TSR 2 will be 3. Im hoping that they wont really decrease the night diff. The thing that bothers me most is how Stream works. If you look at their thread there are ALOT of negative complains and most of all it looks like they have ALOT of salary/payout issues. I dont want to experience the same salary sh!t i had with Teleperformance. And from what im hearing as well, we will use their tools. So My Prime will be gone and we will be using Stream's tools. One thing i liked about etel is that they are really strict in terms of salary discrepancies/issues. If stream's tools suck hard then we might have salary issues which i really dont want to happen.


mukhang same tau ng training hehehe 2nd week narin namin kasi *** sked namin 3pm-11pm parin, kayo pala *** naiba ng sked ng training.... sa kabilang batch ka ba sa kay jasper? hope to see there..

I think i know the trainer Jasper, what's his last name? Sya ba yung parang bi? Just PM me.

[HAPSC07]

Magkano ang salary range ang Supervisor and Senior supervisor sa mga financial accounts ng Etel??? Any idea?

[juliannez23]

Nasa 2nd week na ako ng Training (Intuit- Tech).. HINDI po L2/ SME ang hina- hire nila.. it's TSR 2, kasi may leveling kasi ang mga TSR's nila (Pay level), Basic pay po is 19.5K.. total all-in package : up to 26K... sched namin last time during NEO and Client- Foundation training: 3pm- 11pm (8hours lang po).. next week po Product Specific Training na namin, sched: 7am- 3pm (8hours ulit), 6 weeks ang product training including the Nesting period. Sat-Sun po ang OFF namin... Ok naman so far, mababait ang Trainers.. cool ang mga kasama ko sa Training namin..

Galingan mo sa recruitment assesment mo.. lalo na *** sa first part ng exam, madali sya, kaso mabilis ang time-frame na binibigay nila sa bawat exam... wag ka kabahan, focus lang :)

See you sa Etel/ Stream- Shaw!!! Goodluck , Sana nasagot ko ang mga tanong mo, lemme know should there be anything else.. ayt! *okay*

-----------------------------------------------------------

Ask ko *** po kung hiring din po ng TSR 2 sa PBCOM or sa shaw ***? Interested din po ** mgapply. One day processing *** po b? And wala naman po ba salary issue sa mga new hired kc i heard na may mga lumipat dw po agad na new hired because may salary issue dhil dw po sa merging ng etel at streams. Is that true?

Any information from this forum would be appreciated.
Thank You!

[dhiyanne]

PaNo Po ba Process ng rectuitment nila? exam b muna o interview?PANEL interview po ba *** final? *** exam b computer basd o written?thanks in advance s sasagot..

also, which etel office is better?LIBIS or SHAW??