Etelecare

[ham_n_cheese]

any lima people here? or tsunami under waikiki? :)

[wpg3]

etel pexers!

bago lang ako sa company, 1st week palang ng training. anyway, kamusta kayong lahat? dami pala pexers dito:D

[Una_dagmar]

Guys, I really need your help on this.

Like I said, magre-resign na po ako. I've been getting mixed opinions about this. Sabi ng karamihan, mag-awol na lang daw ako. Sabi naman ng iba (inlcuding my family), ayusin ko muna clearance ko.

The thing is, matagal na maho-hold ang salary ko and I cannot afford to miss out a whole month's salary. Kakatanggap ko lang ng last pay ko sa dati kong work and it took me 4 months before I got it. Ayoko nang maulit ito. Help?:(

[GeNzO13]

Resigning or by going AWOL will hold your pay no matter what. The difference between the 2, is that the latter will be bad for your work record.

Resign properly Una, you will be able to receive that held pay as soon as you complete your exit clearance.

Lastly, consider this decision.

[Strange_Dejavu]

mikeabundo

"i'm not an employee like you" is simply a statement of FACT, and not a value judgement as you would interpret it to be.

"I" dont work as an employee.

"HE" is an employee of etelecare.

"i'm not an employee like you" is merely an observation of what is so.

if i say that "im not an employee like you", why would you take that as being arrogant? it IS the truth.

hey there's nothing wrong with working for someone else. it's just that i am not "an employee like you".

simply a statement of fact. nothing to fuss about.

hey my brother works for etelecare.

[Sweetkay]

Originally posted by Una_dagmar
Are your friends regular employees na ba?

Yes they are.

[Sweetkay]

Originally posted by Una_dagmar
Hey Outbound Peeps,

I heard that most of you guys will be transferred to inbound programs. How do you feel about that?:eek:

I'm part of the outbound program that will be training for Paradies. What will happen is that we will be calling for Paradise from 11 pm - 3 am. Then we will call for Samurai from 4 am - 9 am then we're off. No more post shift for us.

But we will not be shifted off to inbound. It's just that we were unlucky enough to be picked from a hat.

[GeNzO13]

Cheer up Sweet Kay.

It's gonna be fun. I'll be taking in calls for Paradise as well. So, I'm looking forward to August. Although the schedule will be quite hectic, at least, we could earn more night diff.

[candycandy]

magkano po ang Tech Support sa eTel? TY!




:cheerS:
candy2

[jun17]

My fren past all exams, but she will be enrolled on a speech program for a week if she passed then she'll be hired but if not they'll let her go... is this necessary? do all applicants who passed all exam will go at speech program?

[CoreenRt]

Are there openings for accent trainers? Outsourced only please.

[hermetica]

Originally posted by candycandy
magkano po ang Tech Support sa eTel? TY!




:cheerS:
candy2


same for inbound


..pfft...

[Spyfrat]

kailan listing eTel sa stock market? pakibalitaan n alang ako ha :D
naks kung totoo yan e di may esop kayo. tiba2 nagtratrabaho dyan kung ganun. wag nyo kong kalimutan ha :glee:
nagbebenta ako dried fish, maming, danggit, mamsa, bisugo sa murang halaga 100/kilo basta nyo freight cost hehe

[Sweetkay]

Originally posted by GeNzO13
Cheer up Sweet Kay.

It's gonna be fun. I'll be taking in calls for Paradise as well. So, I'm looking forward to August. Although the schedule will be quite hectic, at least, we could earn more night diff.

I don't know if I'll be happy with the additional night diff. I have a hard time falling asleep in the morning or afternoon e.

I also wont' be able to spend as mucht time as I want with my SO.

Bdw, do you know if we're going to make calls on Friday nights? I hope not. I realyl wouldn't go.

[liberty]

Originally posted by wpg3
etel pexers!

bago lang ako sa company, 1st week palang ng training. anyway, kamusta kayong lahat? dami pala pexers dito:D

ako 4th wk na dis monday. cybertron ka?

[beefeater]

It's been a long time since I last visited this site. Inactive also for the longer time due to the fact that most of July was spent in sick bay, meaning I'm absent 6 days this month.

And right now, I'm having this issue -- some personal issue for a fact. I'm slowly not becoming happy anymore with my outbound program. I'm already entertaining thoughts of submitting a letter of intent (LOI) to transfer to an inbound sales program just a floor apart (it's Cybertron), since for a fact they're ramping-up. (My friend who used to be with Vartec is encouraging me to go to Cybertron) Actually I'm entertaining this idea since I think I'd be better when it comes to upselling.

The only problem would be that I think my TL won't even allow me to submit an LOI (that's what one of my teammates told me), but there's nothing wrong to try (that's in my teammate's opinion). Another thing, I'm at a loss as to what will I write down in my LOI as to a convincing reason why I should shift programs.

Right now, parang wala na ang puso ko sa current program ko. What do you think I should do? I really wanted to get out at least of an outbound program as I don't think I'll ever grow in this department, I want to give a try with an inbound program at least, and I'm really set to give an LOI since I think I'm in the bottom 20% of the agents in our program (parang hirap ako to make a sale right now) and I don't think na aasenso pa ako here in a program which is mostly telemarketing in nature...

[Sweetkay]

It's Samurai dude.

Submit a LOI. It never hurst. Whatever comes out of it, at least you tried. Besides, it's your prerogative to do that. If you are no longer happy in Nitro, then do try other programs.

[mars11]

hey guys!

I've heard rumors of a CC3 in Alabang...i do hope it is a possibility in the near future....

[Sweetkay]

Really? E di maganda .. para duon na si ... :glee:

[Una_dagmar]

Hey, Beefeater, you sound like I did about a month ago.

I've resigned from ETel just two weeks ago. An emergency happened and I had to submit my resignation letter asap. My TL advised me to file a ***, pero wala namang kuwenta kasi di naman ako susuweldo, di ba? Emergency nga ito and I need cash. I'm kinda out of the emergency situation now and I tried to fix my clearance. When I talked to my TL, HR is requiring me to serve the 30 days work before I leave. The thing is , I can't work continuously those days because I have to travel to and fro (Manila and my home province).

I got pissed off when they insisted on making me serve the 30-day period so I decided to go AWOL. At least I tried to explain to them decently, but no...

I feel very sad that ETel is turning out to be a tad abusive of their agents. I understand that it is a challenge to maintain its stability and integrity, but I still believe that the employees should be one of the center's priorities and not mainly the clients.

Just a piece of my mind...

[transpired]

Originally posted by Una_dagmar
Hey, Beefeater, you sound like I did about a month ago.

I've resigned from ETel just two weeks ago. An emergency happened and I had to submit my resignation letter asap. My TL advised me to file a ***, pero wala namang kuwenta kasi di naman ako susuweldo, di ba? Emergency nga ito and I need cash. I'm kinda out of the emergency situation now and I tried to fix my clearance. When I talked to my TL, HR is requiring me to serve the 30 days work before I leave. The thing is , I can't work continuously those days because I have to travel to and fro (Manila and my home province).

I got pissed off when they insisted on making me serve the 30-day period so I decided to go AWOL. At least I tried to explain to them decently, but no...

I feel very sad that ETel is turning out to be a tad abusive of their agents. I understand that it is a challenge to maintain its stability and integrity, but I still believe that the employees should be one of the center's priorities and not mainly the clients.

Just a piece of my mind...

looking at your case, I know you should have been given extra consideration, but the fact of the matter is that when you signed the contract with them you agree to abide by the policies. Business is business after all.

I myself have the same policy in the company i work for. If the company treats each and every case as an exception to the rule, pretty much every resignation will be made an "emergency". The 30 day notice is there to make sure employees take care of unfinished business and obligations, as stand as a safeguard from employees who just suddenly resign and leave the company hanging, esp if manpower/staffing is an issue.

reading the messages here, you seem to be kinda dissatisfied with the company, so it's a good thing you resigned. Now making that dissatisfaction infectious is another thing. Your case might be isolated after all.

my two cents

[Sweetkay]

I am one of the few people chosen to also go to Paradise this August. We've started training already and all I can say is that it's :vomit:.

We go to work at 1230 am and train till 4 am. We start calling for Samurai from 430 - 10.

Our colleagues who were not picked to go to Paradise goes to work at 430 am and stops calling at 10. They have post shift which barely lasts 30 mins and are then allowed to go home. Take note though: They are paid till 1:00.

Now, is that not unfair:?:

We work froom 1230-10 and we don't even get any OT pay.

They only work for half of the work time and get paid in full.

I don't know what's wrong with the system. I know we should be flexible but this is too much.

I used to like this company but now .... :no:

I'm disappointed.

And the Comp and Ben ... don't even get me started ... really stupid ...

[mars11]

Originally posted by Sweetkay
I am one of the few people chosen to also go to Paradise this August. We've started training already and all I can say is that it's :vomit:.

We go to work at 1230 am and train till 4 am. We start calling for Samurai from 430 - 10.

Our colleagues who were not picked to go to Paradise goes to work at 430 am and stops calling at 10. They have post shift which barely lasts 30 mins and are then allowed to go home. Take note though: They are paid till 1:00.

Now, is that not unfair:?:

We work froom 1230-10 and we don't even get any OT pay.

They only work for half of the work time and get paid in full.

I don't know what's wrong with the system. I know we should be flexible but this is too much.

I used to like this company but now .... :no:

I'm disappointed.

And the Comp and Ben ... don't even get me started ... really stupid ...

well, u think they're unfair to u guys....think again! E-Tel is hardest on us QCAs...we have almost no rights in the company!

[mars11]

e genzo, saang dept/program ka?

[Sweetkay]

I work in a call center and much to the surprise of other people (my friends and family) I actually enjoy working in a call center. Before.

It’s a different tune I’m dancing to now and it’s an entirely different story. My shift used to be from 4 am – 10 am with meetings up to 11 or 12. That was good. I could still rest, sleep, and see my family and SO.

Now, we are required to work for 11 hours every single day for an entire month. We work from 11 pm to 10 am and at times, we would have post shift. If that is not abuse, I don’t know what is.

A lot of my teammates are already getting sick. Some have migraine, high blood, or just cannot get out of bed because of body ache. I myself am not feeling well.

So we should resign right? We can’t.

First, there is a bond that we are tied to.

Second, we need this job because we need the money. I’m not gonna be a hypocrite and say that I don’t need the money because I do. Everyone does (except those people who are uber rich already.)

So there. I just needed to vent and this was the next best place to do it.

:grrr:

[Sweetkay]

Originally posted by mars11
well, u think they're unfair to u guys....think again! E-Tel is hardest on us QCAs...we have almost no rights in the company!

I'm sorry if that was stated to make me feel better because it's not making me feel better. It' sjust showing that Etel seems to be not caring for their agents as much as they should ...

Take note ha ... in the email I just received, it said that Year of Employee Nurturance dedicated to building Employee Value while maintaining Client and Shareholder Value

... HA!

[mars11]

I feel for u Sweetkay! pero buti nga kayo medyo malaki and sweldo unlike samen mababa lang....

[Sweetkay]

Kung palagi kang may sakit

Kung palagi kang puyat

Kung tulog ka palagi dahil 11 hours araw araw trabaho mo

Kung ala kang day-off

May silbi pa ba yung extra inicome mo:?:

Na kakarampot lang din:?:

:no:

[Una_dagmar]

Trans...guess it's just not me complaining after all. I understand that business is business but if you were in my situation now, you'd probably say "To hell with business..."

It's ironic that Etel has been informing its employees that their concern this year is its body of employees. I understand that they have been trying so hard to reward the efforts of the agents but it seems that they lack the notion that rewards are not just external (e.g. spiffs, cash, etc.)

[manabs]

Sweetkay: I work in the same building na rin (although with a different company). Hope to meet you in person. I feel bad for you. You seemed so happy with your company before. Hope everything works out for you.

[mars11]

Originally posted by Sweetkay
I'm sorry if that was stated to make me feel better because it's not making me feel better. It' sjust showing that Etel seems to be not caring for their agents as much as they should ...

Take note ha ... in the email I just received, it said that Year of Employee Nurturance dedicated to building Employee Value while maintaining Client and Shareholder Value

... HA!

employee nurturance? duh?

they're ready to lay us off anytime and they're talking about nurturance! what the....

[Una_dagmar]

Originally posted by mars11
employee nurturance? duh?

they're ready to lay us off anytime and they're talking about nurturance! what the....

What's this? Are there talks about laying off na rin ba? Whoa...

[tifosi_1]

pressure is on us cybertron agents, ambergris is kicking our a$$ na daw, for me ang hirap to keep up with the metrics for close rate...paano ba naman sang damukal na transfers ang napupunta samin, approx. 60% of calls in a night are transfers...geez ang dami kasi customers naliligaw eh...

and not to mention rock-bottom margins on some systems...$14 margin for a laptop?!...geez

for me im thinking on once i hit 1 month of taking calls, il ask to move to quality assurance team, heck i dont mind sitting on my a$$ all night listening to calls made between the agent and customer and rating them...

[Una_dagmar]

Originally posted by tifosi_1
pressure is on us cybertron agents, ambergris is kicking our a$$ na daw, for me ang hirap to keep up with the metrics for close rate...paano ba naman sang damukal na transfers ang napupunta samin, approx. 60% of calls in a night are transfers...geez ang dami kasi customers naliligaw eh...

and not to mention rock-bottom margins on some systems...$14 margin for a laptop?!...geez

for me im thinking on once i hit 1 month of taking calls, il ask to move to quality assurance team, heck i dont mind sitting on my a$$ all night listening to calls made between the agent and customer and rating them...

Man, I used to be part of Wave 1 for Cybertron, 2nd if not 3rd top closer, lagi namang baba ng margin. Ang laki ng pinagbago ng program since it began. Ever since the first wave of mentors left, all we've received was crap and pressure. If I were you, don't believe everything that they are saying. Check your Quebert everyday if you want to see the performance of Ambergris. Most importantly, don't give a damn about your MTD reports and work because you want to serve your customers. If you really need the commission, 'wag ka nalang umasa. Now you know why I left. I wanted to move to HR, but Ken didn't like the idea. Whatever...

[Sweetkay]

Originally posted by manabs
Sweetkay: I work in the same building na rin (although with a different company). Hope to meet you in person. I feel bad for you. You seemed so happy with your company before. Hope everything works out for you.

I was happy but now ... I dont' know. I still have no plans of resigning coz I do need the money and the tenure that I will be getting next week. I might also be up for promotion but it would depend on my TL. Stats wise, I am qualified. 0.43 average for the 5 months I've been making calls.

I do hope I get that promotion. I really need it.

[mikeabundo]

Originally posted by Sweetkay
I was happy but now ... I dont' know. I still have no plans of resigning coz I do need the money and the tenure that I will be getting next week. I might also be up for promotion but it would depend on my TL. Stats wise, I am qualified. 0.43 average for the 5 months I've been making calls.

I do hope I get that promotion. I really need it.

You're one of the best we've got, Sweetkay. Good luck. :)

[beefeater]

Now it's too d*mning already what's happening to us Etel Pexers, myself included. Para bang we don't have rights na over something...and these actions already contradicts the corporate values of the company. Case in point lang was last July where I was given a markdown by my TL just because I missed 6 days of work due to my recurrent respiratory tract infection/bronchitis...and lately even if I still had that illness palapasok pa rin ako. And another point, that feeling has even affected me -- and my sales as well, that's why I could say that I'm below 20% of our team's performers...that's why there's no point of me being retained in the line-up and I was seeking my release from the program because of my de-motivation. (Add to that my dissatisfaction over the issues engulfing our program...these matters I'd rather not elaborate) However, I was asked by my TL and STL that I should forget my plan to transfer not because of the fact that I have less than 3 months tenure in the program, but because they're doing something about the issues and that they'll be having a training amongst all of us to be conducted by a telesales/telemarketing expert beginning next week. (How I wish ako na lang yung na-lift from the program to do calls for Paradise, at least I'd rather be appreciative of inbound sales since it's the people themselves who want the products and that we're not shoving it up to them even if they're not interested or that they're on the federal DNC list)

Anyways, that's just my take. How I wish everything will be put under control, or else I'll be among those who'll contemplate of ever leaving the company (right now I'm not planning to quit Etel, not simply because I'm under bond, but because I'm happy that I have a job, and with the stiff competition, it's kinda difficult to search for one outside of Etel)

[Una_dagmar]

I'd like to know ...

WHAT'S HAPPENING TO ETEL?


There was so much to look forward to...

[~*Pleasures*~]

parang ang daming negative feedbacks sa e-telecare. to think that scheduled pa naman ako for an interview tomorrow. parang I'd rather not pass na lang coz parang di talaga maganda eh. Sabi nyo pa 10k lang for outbound so ang baba talaga coz sa previous job ko training fee lang yan eh. My brother, though, was offered 15K. He is under training as a TSR. I don't know if they will stick to that. Naku, para talagang ayoko dyan... what am I to do? As much as I wanted to be part of Convergys, di naman ako pumasa sa final interview. Good thing they at least e-mailed me to inform me that I didn't pass. Anyway, where do I go kaya?

[tifosi_1]

Originally posted by Una_dagmar
Man, I used to be part of Wave 1 for Cybertron, 2nd if not 3rd top closer, lagi namang baba ng margin. Ang laki ng pinagbago ng program since it began. Ever since the first wave of mentors left, all we've received was crap and pressure. If I were you, don't believe everything that they are saying. Check your Quebert everyday if you want to see the performance of Ambergris. Most importantly, don't give a damn about your MTD reports and work because you want to serve your customers. If you really need the commission, 'wag ka nalang umasa. Now you know why I left. I wanted to move to HR, but Ken didn't like the idea. Whatever...

all in all, i can live without getting commission at the moment, lemme see, so if i tell my TL my intent to move to QA this will be subject to the approval of ken? or in your case since youre one of the top closers your transter was denied by ken due to the fact that he didnt want to loose one of the top closers on the cybertron floor?

im satisfied with working for cybertron, just thinking of other departments i can transfer to...

right now a teammate of mine is intent of moving to cybertron PAC

wala bang IT department ang etel? IT kasi is what i studied and i wanna stay in that line...

[_nu_]

Originally posted by Una_dagmar
I'd like to know ...

WHAT'S HAPPENING TO ETEL?


There was so much to look forward to...

I'm here, I'm happy. It's just a matter of how you look at things. I guess I like my job. I've been in a terrible slump for the past 2 months, but I'm still trying to enjoy my life.

I guess no matter what happens, there will be pikers and whiners everywhere.

I don't like some of the things that happen to me in my job, but then I ask myself... Would I rather be in the situation I'm in right now, or jobless? How about cooking burgers and making less money?

eTelecare may not be perfect, but it sure as hell still rocks!

[beefeater]

Originally posted by _nu_
I'm here, I'm happy. It's just a matter of how you look at things. I guess I like my job. I've been in a terrible slump for the past 2 months, but I'm still trying to enjoy my life.

I guess no matter what happens, there will be pikers and whiners everywhere.

I don't like some of the things that happen to me in my job, but then I ask myself... Would I rather be in the situation I'm in right now, or jobless? How about cooking burgers and making less money?

eTelecare may not be perfect, but it sure as hell still rocks!

I may agree on the post on the last part only. I love the company, but I'm quite dissatisfied with my own program, my performance (I admit I'm on a slump) that's why I'm already trying to seek other opportunities elsewhere (i.e. other programs). The only thing is, I just don't want to be considered as immature, and a loser if I do leave my current program; it's just that I'm dissatisfied with the way things are going. Still, even if I get regularized, I'm not considering to leave the company.

The only way I'm quite disgusted is that if a person is not happy with the way things are going, the immediate management will do ways to prevent one from seeking better opportunities (ex. me and Una_dagmar when she applied for HR). Bakit, me magagawa ba sila kung ayaw mo na sa program na kung nasaan ka ngayon? Why will they keep someone who doesn't deliver the goods for the team and the program in general? :shrug:

[transpired]

all CSAs have been given a raise... at least that's what my friend told me.

[Spyfrat]

eTel to go public. kailan?
kapag nag ipo yan sa stock market, at mabigyan kayo ng shares ng company like sa SPI, malamang mawawala na pagod nyo :)
question lang, kailan nga ba? e timbre nyo ha :glee:

[tifosi_1]

The only way I'm quite disgusted is that if a person is not happy with the way things are going, the immediate management will do ways to prevent one from seeking better opportunities (ex. me and Una_dagmar when she applied for HR). Bakit, me magagawa ba sila kung ayaw mo na sa program na kung nasaan ka ngayon? Why will they keep someone who doesn't deliver the goods for the team and the program in general? :shrug:

from reading the post about you people wanting transfers to other programs, i myself couldnt figure why you will not be allowed to do so, why would they want you to stay if you dont like the program thus not really performing to the way they are required to do so...labo talaga nila...pinahihirapan lang ng management team ang sarili nila kasi di lahat ng tao sa program nila ay di masaya...

[Una_dagmar]

Originally posted by tifosi_1
all in all, i can live without getting commission at the moment, lemme see, so if i tell my TL my intent to move to QA this will be subject to the approval of ken? or in your case since youre one of the top closers your transter was denied by ken due to the fact that he didnt want to loose one of the top closers on the cybertron floor?

im satisfied with working for cybertron, just thinking of other departments i can transfer to...

right now a teammate of mine is intent of moving to cybertron PAC

wala bang IT department ang etel? IT kasi is what i studied and i wanna stay in that line...

Any intent to transfer will be subject to the approval of your TL, shift TL, SOIC, and even the Ops Manager. From what I heard, they will need to keep every agent as much as possible.

There is an IT department! But then as usual, LOI ka nanaman...

[beefeater]

Originally posted by tifosi_1
from reading the post about you people wanting transfers to other programs, i myself couldnt figure why you will not be allowed to do so, why would they want you to stay if you dont like the program thus not really performing to the way they are required to do so...labo talaga nila...pinahihirapan lang ng management team ang sarili nila kasi di lahat ng tao sa program nila ay di masaya...

Honga eh. Everything you said is well-explained. It's like instead of the team management nurturing its team members or to be motivated at least, parang nabubulok pa ang agents under them just because of it. Ewan ko ba...:rolleyes:

Actually, last week kinausap na naman ako ng TLs ko and they verbally prevented me from making an LOI but maybe this stime, since my sales are on a rut again, I might proceed with it even if my peers within my program will prevent me from doing so. But then again, maybe...

[beefeater]

Originally posted by transpired
all CSAs have been given a raise... at least that's what my friend told me.

Hmmm I didn't know that at least! If that's so they should've informed all CSAs. Or was it that she got promoted lang?

[Sweetkay]

I don't know about CSA's getting a raise but I do know that the transpo allowance is now P3,000 and it's non-taxable. Baka yun ang ibig niyang sabihin. :confused:

[emer_ald]

Talaga 3k na transpo allowance? Kelan pa to nag take effect?

[beefeater]

Originally posted by Sweetkay
I don't know about CSA's getting a raise but I do know that the transpo allowance is now P3,000 and it's non-taxable. Baka yun ang ibig niyang sabihin. :confused:

If that's true, then that should be good news! (Keep in mind that it's still attendance-dependent) Wala kasing sinasabi sa amin na ganyan eh.

[mikeabundo]

Originally posted by _nu_
I guess no matter what happens, there will be pikers and whiners.

There's a difference between whining and stating valid concerns.

I want eTelecare to remain the top call center in the Philippines. To do that, it must keep its top talent happy.

[beefeater]

Originally posted by mikeabundo
I want eTelecare to remain the top call center in the Philippines. To do that, it must keep its top talent happy.



This I wholeheartedly agree with. Not just the top talents thoguh, but all of its employees, to arrest attrition. =)

[Una_dagmar]

Originally posted by beefeater
This I wholeheartedly agree with. Not just the top talents thoguh, but all of its employees, to arrest attrition. =)

Ditto...even if I'm no longer connected with the company, I believe ETel should work on some measures to keep their employees at least contented with their job...and that means ALL employees (if possible).

After all, I have some friends who are working their asses off just to be duly compensated if not promoted...and they have kids.:D

[Sweetkay]

Originally posted by emer_ald
Talaga 3k na transpo allowance? Kelan pa to nag take effect?

August 31 payslip.

[_nu_]

Originally posted by mikeabundo
There's a difference between whining and stating valid concerns.

I want eTelecare to remain the top call center in the Philippines. To do that, it must keep its top talent happy.

Hey, I want that too. But there will still be pikers and whiners. I don't recall pointing anyone out in my post, and you come out of nowhere and quote me on it. Did I hit a nerve there or something?

Count your blessings. You don't know how lucky you are to be in Samurai.

[beefeater]

Originally posted by Sweetkay
August 31 payslip.

Bat sabi ng kasama ko sa Nitro na yang increase in transpo allowance is only for those who are regulars & in CC1? U sure that this is for everyone? :shrug:

[Sweetkay]

It's for everyone. I read the letter that Benedict made. It was sent to the entire Samurai program and nowhere in the letter did it say that it was only for regulars in CC1. The reason for the increase was to prevent the CSA's from risking their safety by waiting for jeepneys in alleys and getting mugged. One of our CSA's experienced this and got some lacerations in her hands in the process.

[beefeater]

Oh that's good to know. Nowhere in the last e-mail of Benedict which was sent to everyone ata contained that announcement, and maybe on our program it was kept confidential yet since malayo pa nga naman ang Aug 31. Bwa ha ha If ever it covers everyone, at least me pang-cover na ako ng credit card payments ko. :D

By the way I've talked to several Nitro peers about how most feel about Etelecare and they also share our sentiment. One in another team (my wavemate for a fact) also experienced how she was gagged by at least a domineering buddy from leaving the program simply because she (the agent) realized that she's more meant for inbound sales instead of outbound. And napapansin ko lately na despite some "improvements" (i.e. the Supercoach program which was started by a telemarketing expert recently hired by Etel), whenever one get 0 sales it's like it already gets into his/her nerves. Unlike before.

[Sweetkay]

Supercoach:?:

What's that?

[beefeater]

Ewan ko if I should answer this :?: in this thread, but just to give you an overview, it's an enhanced sales program initiated by telemarketing expert Bob Martin (yung nakikita mo sa 14/f na kalbong Kano na mejo pilay maglakad) who happens to be one of the newly-hired program managers of Outbound, and it's actually composed of some TLs/Toics of both inbound and outbound sales. 2 of 'em that I know of are from Samurai -- Paulo and Leks. This program is currently being taught first in Nitro, and eventually other outbound and inbound programs. As a compromise for my "rebellious" acts (kumbaga sa kudeta nahuli ako ng STL namin), I was made part of the 1st wave of Nitro agents made to undergo that 2-hr after-shift (nakaka-antok!) training and I just got word from my TL that we'll be done by tomorrow.

Btw, how's taking calls for Paradise:?:

[beefeater]

By the way, I'm inviting you also to be part of the PinoyCSR Yahoo Group. Those interested to join a growing community of CSA's/CSR's whichever you may call them...please send your Yahoo handle through PM so I could send you easy invitations.

Now back to regular programming. ;)

[Una_dagmar]

Originally posted by beefeater
Ewan ko if I should answer this :?: in this thread, but just to give you an overview, it's an enhanced sales program initiated by telemarketing expert Bob Martin (yung nakikita mo sa 14/f na kalbong Kano na mejo pilay maglakad) who happens to be one of the newly-hired program managers of Outbound, and it's actually composed of some TLs/Toics of both inbound and outbound sales. 2 of 'em that I know of are from Samurai -- Paulo and Leks. This program is currently being taught first in Nitro, and eventually other outbound and inbound programs. As a compromise for my "rebellious" acts (kumbaga sa kudeta nahuli ako ng STL namin), I was made part of the 1st wave of Nitro agents made to undergo that 2-hr after-shift (nakaka-antok!) training and I just got word from my TL that we'll be done by tomorrow.

Btw, how's taking calls for Paradise:?:

I don't want to make it seem that Cybertron was responsible for this, but the whole idea really began when the American mentors from our client came. We had to sit through 30 minutes to 1 hr. "training sessions" to boost sales as well as the other metrics.

I was also part of the "Academic Queue", a team that was coached for having low close rate (# of sales/#of calls). Sakit sa ego ko 'yun kasi one of the top closers ako dati. It just so happened that customers for that week really don't want to buy. Ugali kasi sa Cybertron ang sangkatutak na "training sessions"-post/pre-shift. Kahit na sagana sa OT, nakakapagod talaga at nakaka-drain. Kaysa umuwi ka na't magpahinga para okay ka pagpasok mo ulit...Noooo.

[mars11]

buti pa kayo may-raise at transpo allowance...kami wala! masmababa pa nga yata ang sweldo namen sa jammas e...

[beefeater]

Originally posted by mars11
buti pa kayo may-raise at transpo allowance...kami wala! masmababa pa nga yata ang sweldo namen sa jammas e...

I can't speak for myself though. As for now, yung raise in transpo allowance (hindi raise & transpo allowance) is only valid in Sweetkay since she has a valid proof and that was through Benedict's e-mail. Ang program namin walang nareceive na ganung e-mail, kaya parang :shrug: pa rin ako dyan.

Balita ko nga rin mataas ang sahod ng mga taga-Jammas at mga mamang sikyo kesa sa amin lang eh! :laugh:

[Una_dagmar]

Why don't you try asking your TL's or even HR (Corgie)? That way, you'd be getting first-hand information.

[mars11]

actually natanong nanamen yun before, sabi nila e hindi daw kami entitled dun...so yung team lang namen yung ganun, walang raise and walang transpo allowance. hindi ko nga maintindihan e, although day shift kami, we get off a 9 pm and ang hirap umuwi ng ganung oras, lalo na karamihan sa amin ay malayo ang house.

well, kaya most of us e by the end of august and early september e aalis na. we'll look for better luck sa ibang companies since mukhang walang pakialam sa amin ang management....

[Una_dagmar]

Originally posted by mars11
actually natanong nanamen yun before, sabi nila e hindi daw kami entitled dun...so yung team lang namen yung ganun, walang raise and walang transpo allowance. hindi ko nga maintindihan e, although day shift kami, we get off a 9 pm and ang hirap umuwi ng ganung oras, lalo na karamihan sa amin ay malayo ang house.

well, kaya most of us e by the end of august and early september e aalis na. we'll look for better luck sa ibang companies since mukhang walang pakialam sa amin ang management....

Sad...I hope you don't mind me thinking out loud...

That's pretty unfair. Really, it is. If management is to increase salary or transportation allowance, at least it should be across the board. If you don't start or end your shift before the prescribed time for you to get extra transpo allowance, so what? There should still be a proportional increase to your income pa rin.

My heart goes out to those who are working very hard and yet not getting duly compensated.:(

[soulthird]

the raise in transpo allowance is applicable to all CSAs in Operations, Support Dept (QA, etc.) not included, regardless of the shift, so even those in day shifts get the same transpo allowance of 3 K (1500 every payout) as those in the night shift. My friend saw the actual memo from the HR Manager.

[Sweetkay]

Originally posted by beefeater
Ewan ko if I should answer this :?: in this thread, but just to give you an overview, it's an enhanced sales program initiated by telemarketing expert Bob Martin (yung nakikita mo sa 14/f na kalbong Kano na mejo pilay maglakad) who happens to be one of the newly-hired program managers of Outbound, and it's actually composed of some TLs/Toics of both inbound and outbound sales. 2 of 'em that I know of are from Samurai -- Paulo and Leks. This program is currently being taught first in Nitro, and eventually other outbound and inbound programs. As a compromise for my "rebellious" acts (kumbaga sa kudeta nahuli ako ng STL namin), I was made part of the 1st wave of Nitro agents made to undergo that 2-hr after-shift (nakaka-antok!) training and I just got word from my TL that we'll be done by tomorrow.

Btw, how's taking calls for Paradise:?:

:eek: Mukhang masasama ako diyan ... I've had 0 sales for the past 3 days and this is the first time it has happened ... I dunno what's wrong. Is it me or is it the leads or what ahve you?

We haven't taken in calls for Paradise for the past 3 days and so far, we're not taking in calls for Paradise today also. I hope we wont' have to ever.

It's tiring how you have to be there by 10:30 and then you stare at the computer screen for the next 1 hour to 1 hour and 1/2 and recieve a mx of 2 calls only. Take note: You have to look at your screen the entire time because there are no warning sounds, only a pop-up on your screen.

And then you do nothing for the next 3 hours. They tell you to sleep. Sleep where? On the hard carpeted floor which is so freaking cold? On the computer chairs with the risk of falling? In the so-called employee lounge wherein people go in and out and talk their heads off, not caring if there are people sleeping???

I'm just venting here because I have been told to no longer be "reactive" and be more "pro-active."

If I don't need the cash badly, I would resign. Sigh.

Maybe I'm just having a bad day.

[beefeater]

Originally posted by Sweetkay
:eek: Mukhang masasama ako diyan ... I've had 0 sales for the past 3 days and this is the first time it has happened ... I dunno what's wrong. Is it me or is it the leads or what ahve you?

Actually inuna lang ang Nitro for this Supercoach thingy. Eventually, all people in the Outbound programs will undergo that. This month kasi, everyone from Nitro will have this; then next month baka ibang outbound program or even Cybertron since we're talking about sales.


Originally posted by Sweetkay
We haven't taken in calls for Paradise for the past 3 days and so far, we're not taking in calls for Paradise today also. I hope we wont' have to ever.

It's tiring how you have to be there by 10:30 and then you stare at the computer screen for the next 1 hour to 1 hour and 1/2 and recieve a mx of 2 calls only. Take note: You have to look at your screen the entire time because there are no warning sounds, only a pop-up on your screen.

And then you do nothing for the next 3 hours. They tell you to sleep. Sleep where? On the hard carpeted floor which is so freaking cold? On the computer chairs with the risk of falling? In the so-called employee lounge wherein people go in and out and talk their heads off, not caring if there are people sleeping???

Dang. Pansin ko nga that I hardly see you people report for work at 11 pm and after that converge at the Roundrock...maybe it's like business as usual for now. Last week naman, I already could see people sleeping in the lounge area (even if I ain't sure kung p wede matulog duon)

Originally posted by Sweetkay
I'm just venting here because I have been told to no longer be "reactive" and be more "pro-active."

If I don't need the cash badly, I would resign. Sigh.

Maybe I'm just having a bad day.

Hmmmm who told you that? That's unlikely for a company which positions itself to be someone that puts "nurturance" on top of its corporate values "which values every opinion/concern of its employee/s" :rolleyes:

[Una_dagmar]

I've heard from my friends at Cybertron that there are quite a number of agents in the program who have either gone deliquent of resigned?

What's the matter???:eek:

[mikeabundo]

Originally posted by Sweetkay

I'm just venting here because I have been told to no longer be "reactive" and be more "pro-active."

If I don't need the cash badly, I would resign. Sigh.

Maybe I'm just having a bad day.

From Dictionary.com (http://www.dictionary.com):

pro·ac·tive or pro-ac·tive
adj.
Acting in advance to deal with an expected difficulty; anticipatory.

re·ac·tive
adj.
1) Tending to be responsive or to react to a stimulus.
2) Characterized by reaction.

I'm confused. What do these words have to do with stating valid concerns? :mconfused:

[mars11]

Originally posted by soulthird
the raise in transpo allowance is applicable to all CSAs in Operations, Support Dept (QA, etc.) not included, regardless of the shift, so even those in day shifts get the same transpo allowance of 3 K (1500 every payout) as those in the night shift. My friend saw the actual memo from the HR Manager.

well apparently, we QCAs are not entitled to (so as we've been told...) and because of the unimportant regard for us by everyone especially by the management....as they would say...sorry nalang kame!

[_nu_]

Originally posted by mikeabundo
*snip OC babble*

I'm confused. What do these words have to do with stating valid concerns? :mconfused:

Instead of piking, do something about the situation. Bring a pillow or blanket, sleep earlier. Whatever.

Maybe you can help sweetkay out by telling her to do the same thing you do, which is sleep on the job...

[wpg3]

QUESTION:

nanghahabol ba talaga ang etel sa BOND pag nag AWOL ong employee? lets say 1 month pa lang yung employee tapos umalis, hahabulin kaya yun?

tnx!

[hermetica]

:iyak:

wahuhuh, nawawala ang headset ko.

san ba nakakabili nun na mura? sobra naman kasing ginuntuang headset yan, oo.

reply kayo agad bilis. kelangan kong pumasok at magcalls sa tuesday parang awa nyo na...

[beefeater]

Originally posted by wpg3
QUESTION:

nanghahabol ba talaga ang etel sa BOND pag nag AWOL ong employee? lets say 1 month pa lang yung employee tapos umalis, hahabulin kaya yun?

tnx!

Sabi ng mga kakilala ko sa HR naghahabol nga ang Etel ng bond esp. if they receive information that the person treansferred to another call center. Pero ewan ko lang...in fact I have a friend in Cybertron who because he was apparently pissed with the job and the goings-on, he wanted to go Awol...

[beefeater]

Originally posted by hermetica
:iyak:

wahuhuh, nawawala ang headset ko.

san ba nakakabili nun na mura? sobra naman kasing ginuntuang headset yan, oo.

reply kayo agad bilis. kelangan kong pumasok at magcalls sa tuesday parang awa nyo na...

Meron sa Greenhills, I just dunno what store. There it would cost PhP10,000 (the usual price of a headset) Anong brand ba ng headset yan Plantronics or yung ini-issue lately?

It's better that you replace that headset in the soonest possible time coz if not, by the moment you resign (knock on wood) babayaran mo yan through salary deduction!

[Sweetkay]

Originally posted by _nu_
Instead of piking, do something about the situation. Bring a pillow or blanket, sleep earlier. Whatever.

Maybe you can help sweetkay out by telling her to do the same thing you do, which is sleep on the job...

Seems you know me and mikeabundo quite well ... you even know that mikeabundo "supposedly" slept on the job.

Did you also know that there was a moronic TL who kicked his chair? Did you also know that this moronic TL also had his pics taken with mikabundo with mikeabundo not knowing this? If this is not being immatuire and childish, I don't know what is.

I actually like this TL but what he did was wrong and he should be cited for what he did. Nakakahiya siya at nakakatawa! So much for being a TL.

AS for you my dear _nu_, if you don't like what is being said, then get the hell out of this thread. No one asked you to go here and read about th e"piking" and "whining" so scram!

We want to vent out here and we will continue to do so as long as we have something to vent.

After all, that's what this thread was for. To talk and share stuff with other Etel Pexers.

:taas_kilay:

[_nu_]

Originally posted by Sweetkay
Seems you know me and mikeabundo quite well ... you even know that mikeabundo "supposedly" slept on the job.

Did you also know that there was a moronic TL who kicked his chair? Did you also know that this moronic TL also had his pics taken with mikabundo with mikeabundo not knowing this? If this is not being immatuire and childish, I don't know what is.

I actually like this TL but what he did was wrong and he should be cited for what he did. Nakakahiya siya at nakakatawa! So much for being a TL.

AS for you my dear _nu_, if you don't like what is being said, then get the hell out of this thread. No one asked you to go here and read about th e"piking" and "whining" so scram!

We want to vent out here and we will continue to do so as long as we have something to vent.

After all, that's what this thread was for. To talk and share stuff with other Etel Pexers.

:taas_kilay:

I don't really have anything against you. No biggie. Now I'd been thinking over the weekend, that I'd leave this thread alone. I mean, while I do have issues with mikeabundo, I have to admit he's a nice guy on a person to person level. I thought I'd just give it a rest.

But you know what, because of your post, I just can't. There are just some things I need to address.

First, mikeabundo WAS sleeping. Not supposedly. And it wasn't the first time. Ask mike what he did right after the TL left (after the kick). And while you're at it, ask him if he got caught by the same TL for that one too.

Second, I call that TL a lot of 'dirty' adjectives, but moronic wouldn't be one of them. I do it right to his face too. Of course, being friends and beer buddies with him makes it a little easier.

By the way, he didn't know that the picture was being taken either so don't take that against him.

Third, I'm not telling you to stop venting or anything. As an 'Etel Pexer,' you have every right to be in this thread and post what you want. However, I qualify as an Etel Pexer as well, so I won't be 'scramming' anytime soon. I'm just 'venting, talking and sharing' with fellow Etel Pexers; I'm just speaking my mind.

And finally, the guy who took the picture did it because he knew that something was about to happen. Much like a news photographer, he tried to capture the moment by whipping out his 7650. No real reason for doing it, other than immortalizing that golden moment.

How do I know this? Because I took the picture.

So have you figured out who I am yet?

By the way, if you want to see the picture, just say so and I'll post it right here.

See ya at work! :cool:

[Una_dagmar]

Hmmm...sounds like some bashing's about to begin.

Guys, how about some ETelecare Values and Culture,eh? (By the way, that was just a joke...no offense meant).

[_nu_]

Originally posted by Una_dagmar
Hmmm...sounds like some bashing's about to begin.

Guys, how about some ETelecare Values and Culture,eh? (By the way, that was just a joke...no offense meant).

Huwaaat? Bashing? Don't be :silly:, I'm an :angel:...

I'm cool, just :smokin:

Tomorrow, back to *phone*

:bungi:

Hehehe, sorry I think I had too much coffee.

:cheers:

[Tee_Z28]

question etelecares...

tatanggap ba kayo ng part time? SAN ba (address please) talaga itong etelecare? Kasi kinukulit yung frined ko nung nag job expo nung sa skul nila... she told me naman. Eh i'm thinking kasi kung gaano kalayo from school, gaano dapat ako katagal mag stay sa loob nung workplace, how long will the travel be and HOW MUCH kikitain ko... ilang months ba contrata supposing na kukunin ko yun as part time?

[hermetica]

Originally posted by beefeater
Meron sa Greenhills, I just dunno what store. There it would cost PhP10,000 (the usual price of a headset) Anong brand ba ng headset yan Plantronics or yung ini-issue lately?

It's better that you replace that headset in the soonest possible time coz if not, by the moment you resign (knock on wood) babayaran mo yan through salary deduction!

:iyak ulet: wahuhuhuh.... tiningnan ko na nga... pinaka mura kong nakita online e $132 tapos may shipping & handling pa.

kets ganun? e refurbished headset yung nakuha ko luma na. yung antique plantronics. nakita nung TL ko yung headset sa wkstn tapos binigay sa pac. e yung pac pinahiram sa iba. dikolam kung kanino. kaya yun nakikihiram ako ng headset ngayon sa ibang TL. :singhot:

[flick10]

after reading most of the posts here lately, im having second thoughts on pursuing my application for TSR. lol.:D

[Una_dagmar]

Originally posted by _nu_
Huwaaat? Bashing? Don't be :silly:, I'm an :angel:...

I'm cool, just :smokin:

Tomorrow, back to *phone*

:bungi:

Hehehe, sorry I think I had too much coffee.

:cheers:

Yeah, right...coffee.

[_nu_]

Originally posted by Una_dagmar
Yeah, right...coffee.

Looking at my post now, it is kinda stupid. Everyone who read my post probably lost a few IQ points... Sorry bout that.

[Sweetkay]

Originally posted by _nu_
I don't really have anything against you. No biggie. Now I'd been thinking over the weekend, that I'd leave this thread alone. I mean, while I do have issues with mikeabundo, I have to admit he's a nice guy on a person to person level. I thought I'd just give it a rest.

But you know what, because of your post, I just can't. There are just some things I need to address.

First, mikeabundo WAS sleeping. Not supposedly. And it wasn't the first time. Ask mike what he did right after the TL left (after the kick). And while you're at it, ask him if he got caught by the same TL for that one too.

Second, I call that TL a lot of 'dirty' adjectives, but moronic wouldn't be one of them. I do it right to his face too. Of course, being friends and beer buddies with him makes it a little easier.

By the way, he didn't know that the picture was being taken either so don't take that against him.

Third, I'm not telling you to stop venting or anything. As an 'Etel Pexer,' you have every right to be in this thread and post what you want. However, I qualify as an Etel Pexer as well, so I won't be 'scramming' anytime soon. I'm just 'venting, talking and sharing' with fellow Etel Pexers; I'm just speaking my mind.

And finally, the guy who took the picture did it because he knew that something was about to happen. Much like a news photographer, he tried to capture the moment by whipping out his 7650. No real reason for doing it, other than immortalizing that golden moment.

How do I know this? Because I took the picture.

So have you figured out who I am yet?

By the way, if you want to see the picture, just say so and I'll post it right here.

See ya at work! :cool:

Actually no, I haven't figured out who you are. and I don't even plan to. You know why? Coz this matter is not important enough to warrant my trying to find out who you are. No offense meant but to me, you're not worth the effort. Besides, isn't that what Pex is all about. Anonymity? I know you know me and frankly, I don't care. I've nothing to hide.

I say moronic because lately, he's being more of a moron than a TL. Playing practical jokes is okay but there is a limit. He seems to derive much pleasure in humiliating other people (his so-called friends) and doing it in front of others that you have to wonder how old he really is and why he hasn't grown up yet. It's not just me who thinks this, others share my opinion. Then again, it's just an opinion.

As for mikeabundo and what he did after the kick, I believe he also reacted with violence which I've told him already was a stupid move. mikeabundo is a lot of things and deserves a lot of things but getting that kick was not one of it. What the TL should have done was to tap him and remind him to not sleep. If he does it for the 2nd time, then a stronger tap would do or the TL can just ask him to step aside and then reprimand mikeabundo in private.

You know, something about respect begets respect.

So there.

[mars11]

lapit na matapos contract ko...I've got but two weeks and two days left...and you know what...I'm feeling a sense of coming relief...hmmmm...bakit kaya?!

[mars11]

lapit na matapos contract ko...I've got but two weeks and two days left...and you know what...I'm feeling a sense of coming relief...hmmmm...bakit kaya?!

[_nu_]

Originally posted by Sweetkay
Actually no, I haven't figured out who you are. and I don't even plan to. You know why? Coz this matter is not important enough to warrant my trying to find out who you are. No offense meant but to me, you're not worth the effort. Besides, isn't that what Pex is all about. Anonymity? I know you know me and frankly, I don't care. I've nothing to hide.

I say moronic because lately, he's being more of a moron than a TL. Playing practical jokes is okay but there is a limit. He seems to derive much pleasure in humiliating other people (his so-called friends) and doing it in front of others that you have to wonder how old he really is and why he hasn't grown up yet. It's not just me who thinks this, others share my opinion. Then again, it's just an opinion.

As for mikeabundo and what he did after the kick, I believe he also reacted with violence which I've told him already was a stupid move. mikeabundo is a lot of things and deserves a lot of things but getting that kick was not one of it. What the TL should have done was to tap him and remind him to not sleep. If he does it for the 2nd time, then a stronger tap would do or the TL can just ask him to step aside and then reprimand mikeabundo in private.

You know, something about respect begets respect.

So there.

I don't really care if you know me either. You might be surprised though when you find out. But I'm not worth the effort? Awww, now you're hurting my feelings...

As for the TL... well we all have a right to form our own opinions. Suit yourself. It's true that practical jokes do have a limit. But who sets it? You? I think not. It's up to the joker and jokee. The jokees don't seem to mind too much though.

And as for what mikeabundo did after he got caught, well, he didn't react with violence. Try again.

I also noticed how we went from how mikeabundo was 'supposedly' sleeping, to now him not deserving what he got for sleeping. Interesting twist...

And finally, I agree that respect begets respect. And sleeping on the job really shows a lot of respect for your superiors doesn't it?

[cRaYoNs]

i worked there last year, bravo batch. i lasted three months lang. not really my thing but i found the greatest friends there. we're all out na but we still hang out. :D

i'm happy with my current job now.

[Una_dagmar]

Originally posted by _nu_
Looking at my post now, it is kinda stupid. Everyone who read my post probably lost a few IQ points... Sorry bout that.

No problem...you just gave me a friendly reminder :

Too much coffee can...well...cause you to lose some IQ points.:D

[Sweetkay]

Originally posted by _nu_
I don't really care if you know me either. You might be surprised though when you find out. But I'm not worth the effort? Awww, now you're hurting my feelings...

As for the TL... well we all have a right to form our own opinions. Suit yourself. It's true that practical jokes do have a limit. But who sets it? You? I think not. It's up to the joker and jokee. The jokees don't seem to mind too much though.

And as for what mikeabundo did after he got caught, well, he didn't react with violence. Try again.

I also noticed how we went from how mikeabundo was 'supposedly' sleeping, to now him not deserving what he got for sleeping. Interesting twist...

And finally, I agree that respect begets respect. And sleeping on the job really shows a lot of respect for your superiors doesn't it?

Surprised? Why would I be? :confused3: Nothing about you surprises me.

Who sets the limit? Society. Morals. Cultures.

A lot of CSA has at one point or another, fallen asleep while making calls. Not everyone can be like you who is always uppity-up (or so it seems because you seem to condemn mikeabundo so much for having fallen asleep if he was indeed asleep.)

So maybe mikeabundo did fall asleep on the job ... I really wouldn't know coz I wasn't there and that fact was never the point here. It was how he was treated by someone who's supposed to be an example to all CSA.

Then again, mikabundo also ranked #3 in the entire program on his 1st month on the job. Unlike some people. :taas_kilay:

[_nu_]

Originally posted by Sweetkay
Surprised? Why would I be? :confused3: Nothing about you surprises me.

Oh goody, I think you now know who I am.

Originally posted by Sweetkay
Who sets the limit? Society. Morals. Cultures.

Society. Morals. Cultures. Each it's own sentence, for dramatic effect. :D

Whatever. All I know is, it's not you. But ok, you're entitled to your opinion. If you think that's moronic, fine. I pity that TL though. He'll be living his life without sweetkay's approval... tsk tsk

Originally posted by Sweetkay

A lot of CSA has at one point or another, fallen asleep while making calls. Not everyone can be like you who is always uppity-up (or so it seems because you seem to condemn mikeabundo so much for having fallen asleep if he was indeed asleep.)

So maybe mikeabundo did fall asleep on the job ... I really wouldn't know coz I wasn't there and that fact was never the point here. It was how he was treated by someone who's supposed to be an example to all CSA.

Good job turning me into the self righteous non sleeper. But if this isn't about mikeabundo sleeping, why make that comment about me 'condemning' mike? Why the cheap shot sweetkay? I'm in tears now... :~(

FYI, admitting you weren't there and that you 'wouldn't really know' kinda disqualifies you from making valid argumentative statements regarding that particular matter. So congratulations, you just shot yourself in the foot.

Originally posted by Sweetkay
Then again, mikabundo also ranked #3 in the entire program on his 1st month on the job. Unlike some people. :taas_kilay:

Ouch, another cheap shot. Feisty, aren't we?

All you've done so far is dodge all my points, bring up new ones to cover up for it, and cheap shot me when you're cornered. I guess I expected too much. I'm done with you now.

Thanks for playing. Better luck next time.

Oh and since you probably need to have the last word on this, go right ahead. It doesn't matter anyway.

addendum:

I know I said I was done, but one last thing... If you didn't care who I really was and it's really not worth the effort to find out who I am, then why have you been asking people in samurai who the person who took mikeabundo's picture was?

Ok I'm really done with you this time. See ya

[Sweetkay]

why have you been asking people in samurai who the person who took mikeabundo's picture was?

:glee:

:toofunny:

:glee:

[name]

I used to work for E-telecare. I resigned 2 weeks ago. I already got another job and they're asking me to start on September 2 so I had to go on AWOL because Etel won't let me move my resignation date two weeks earlier. They said I had to finish the 30 day period, no matter what :(

My TL died a few days after I submitted my resignation. And I was really disappointed with the company because they still expected us to take in calls a day after that happened. I know that we have to be flexible, but come on, we're people too. They can't expect us to stop being a person and stop having feelings. I mean, can you imagine solving other people's problems when you're currently going through an emotional breakdown. (I was a TSR btw)

When I realized how unsupportive the administration was, I decided not to finish the 30 day period and go on AWOL so I can start a new with another company (which is not a call center, thank God!).

Anyway, I worked for Etelecare for a year. The only thing I liked about working with the company is the people I've worked with. I was really lucky to be part of great teams and to work with great TLs. The work itself was very stressful. I admit that the pay was not worth it. :(

So, goodbye Critical Work Days.
Goodbye Irate Callers.
Goodbye Mandatory OTs.
Goodbye QMs!
Goodbye "Would you like to take a One Minute Customer Satisfaction Survey"!

Anyway, I was reading the other posts. The additional transportation allowance is true. I received that email from Benedict. But as I've remembered, I think it applies to all CSAs. :hmm:

[Sweetkay]

Good for you! :D

[mars11]

my contract expires a week and half from now....

although i would not have the kindest words for e-telecare...i also did find great friends....i would miss all my teammates dun...kahit yung mga naunang umalis sa amin....

wilks/mel/eufro/jonee/cel/fats/ching/cj/natty/meg/happy/meh/jell/audz/mond/che/noreen/monica/annaw/ria/carmie/andee/roksie/lucy/noel/benedict

Quality Assurance Team - Outbound

[Daemon_Seraphim]

And to think na I'm just starting out...

I also agree that the work as a TSR is very stressful. And that sometimes I think that we are not properly compensated.

Well that's life... :sigh:

[GeNzO13]

Daemon: You should feel more spiffs due to the raise in the transportation allowance across the board and the increase in the spiffs across all outbound programs. :D

Mars11: Best of luck

[Una_dagmar]

I was kinda wondering why Etel is suddenly trying very hard to raise compensation and benefits. They started out paying quite high and with good benefits as well. Over the years, they've tested the waters by slowing decreasing basic salaries.

[mars11]

Originally posted by GeNzO13
Daemon: You should feel more spiffs due to the raise in the transportation allowance across the board and the increase in the spiffs across all outbound programs. :D

Mars11: Best of luck

thanks...

[beefeater]

Originally posted by Una_dagmar
I was kinda wondering why Etel is suddenly trying very hard to raise compensation and benefits. They started out paying quite high and with good benefits as well. Over the years, they've tested the waters by slowing decreasing basic salaries.

Yah. It seems that it's already threatened when it found out that competition is already paying better salaries, eh? Or maybe because its much-vaunted "Culture and Values" doesn't work that better anymore unlike before, where lately especially for my own outbound program all I feel nowadays is pressure? Or already struggling to maintain Etel's billing as the "No.1 Call Center" (as evidenced by what was discussed in the Company GA last week -- na ang tinira eh yung food from the morning GA na nagawa pa naming kainin ng kinagabihang yun :D )

Oh well. Unlike before which I'm just concerned with transferring departments, now I'm already entertaining of transferring companies as well. Just realized something that I'm NOT the person which the people wanted me to be, aside from the fact that my own team management is blackballing my plans of moving to better heights for me.

[beefeater]

Originally posted by Una_dagmar
I was kinda wondering why Etel is suddenly trying very hard to raise compensation and benefits. They started out paying quite high and with good benefits as well. Over the years, they've tested the waters by slowing decreasing basic salaries.

Yah. It seems that it's already threatened when it found out that competition is already paying better salaries, eh? Or maybe because its much-vaunted "Culture and Values" doesn't work that beter anymore unlike before, where lately especially for my own outbound program all I feel nowadays is pressure? Or already struggling to maintain Etel's billing as the "No.1 Call Center" (as evidenced by what was discussed in the Company GA last week -- na ang tinira eh yung food from the morning GA na nagawa pa naming kainin ng kinagabihang yun :D )

Oh well. Unlike before which I'm just concerned with transferring departments, now I'm already entertaining of transferring companies as well. Just realized something that I'm NOT the person which the people wanted me to be, aside from the fact that my own team management is blackballing my plans of moving to better heights for me.

[DukotKing]

http://www.inq7.net/inf/2003/jul/29/inf_36-1.htm

Kamusta naman ang bagong email system ninyo? :D

[Una_dagmar]

Originally posted by beefeater
Yah. It seems that it's already threatened when it found out that competition is already paying better salaries, eh? Or maybe because its much-vaunted "Culture and Values" doesn't work that beter anymore unlike before, where lately especially for my own outbound program all I feel nowadays is pressure? Or already struggling to maintain Etel's billing as the "No.1 Call Center" (as evidenced by what was discussed in the Company GA last week -- na ang tinira eh yung food from the morning GA na nagawa pa naming kainin ng kinagabihang yun :D )

Oh well. Unlike before which I'm just concerned with transferring departments, now I'm already entertaining of transferring companies as well. Just realized something that I'm NOT the person which the people wanted me to be, aside from the fact that my own team management is blackballing my plans of moving to better heights for me.

I can't say that our experience is the same as for most agents at ETel. I left simply because I didn't feel that there is indeed any chance at all for movement in the company - vertical or horizontal. They have the tendency to make you feel stuck and yet expect.

I definitely agree that the pressure is on for ETel. Not only is the no. 1 call center in the world here, there are other call centers who not only give better benefits for their employees, but they offer better chances for movement as well. My point is that ETel should stop dissillusioning its employees with promises of whatever, especially if it is not yet feasible for the company to attain those promises. The company will end up losing more.

[ETELECARELESS]

The increase in transpo allowance is not an increase! It's still the same. They removed the additional nightly P100 transpo . If you saw the "differential" comparing the old and the new, halos pareho lang! CSA 0 gets the most out of it with a differential of about P400 while CSA 3 got the lowest effect. May excel table pa nga sila something like:

POSITION SALARY ADDITIONAL DIFFERENTIAL TOTAL
CSA 0 10,000 3,000 "chuva" (super liit)
CSA 1 12,000 3,000 "whatever" (barat)
CSA 2 15,000 3,000 "blah blah" (bitin)
CSA 3 19,440 3,000 "blah blah" (same pa rin)

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

[wpg3]

gald im out of that joint

[beefeater]

Originally posted by Una_dagmar
I can't say that our experience is the same as for most agents at ETel. I left simply because I didn't feel that there is indeed any chance at all for movement in the company - vertical or horizontal. They have the tendency to make you feel stuck and yet expect.

I definitely agree that the pressure is on for ETel. Not only is the no. 1 call center in the world here, there are other call centers who not only give better benefits for their employees, but they offer better chances for movement as well. My point is that ETel should stop dissillusioning its employees with promises of whatever, especially if it is not yet feasible for the company to attain those promises. The company will end up losing more.

Actually with the way my performance is going, add to that the pressure exerted on me, I feel the same way as you felt. Add to that I discovered that even the lover-level management -- the team management -- are the ones na nag-hihinder ng career growth mo inside the company, which I think contradicts their much-vaunted "supportive environment".

Anyways, methinks that once I get regularized, I have to leave that "joint" (as wpg3 correctly put it) but magreresign pa rin ako ng maayos. In fact, nagpapasa muna ako ng resume sa 4 companies na gusto ko aplayan not just because of the pay, but because mas gusto ko yung type ng job na ginagawa nila. Once I get out of the joint, I'll loathe tele-sales.

una_dagmar: Have you experienced being a subordinate of Carol D. (a former team lead of Cybertron but now with the Supercoaches program)? How was she if ever? For me, her style friggin' sucks...

[beefeater]

Originally posted by ETELECARELESS
The increase in transpo allowance is not an increase! It's still the same. They removed the additional nightly P100 transpo . If you saw the "differential" comparing the old and the new, halos pareho lang! CSA 0 gets the most out of it with a differential of about P400 while CSA 3 got the lowest effect. May excel table pa nga sila something like:

POSITION SALARY ADDITIONAL DIFFERENTIAL TOTAL
CSA 0 10,000 3,000 "chuva" (super liit)
CSA 1 12,000 3,000 "whatever" (barat)
CSA 2 15,000 3,000 "blah blah" (bitin)
CSA 3 19,440 3,000 "blah blah" (same pa rin)

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

Hmmmmm nice nick you got there. For now it really captures the essence of Etel (this is just a personal opinion)

Ngayon ko lang nalaman to ah. Nevah received or seen that spreadsheet. Pero being a CSA 0, parang nahalata ko nga na me differential ito kesa sa dati kong narereceive.

Anyways, the link posted by DukotKing is alarming. No one yet inside the company knows that :rolleyes:

[ETELECARELESS]

Originally posted by beefeater
Hmmmmm nice nick you got there. For now it really captures the essence of Etel (this is just a personal opinion)

Ngayon ko lang nalaman to ah. Nevah received or seen that spreadsheet. Pero being a CSA 0, parang nahalata ko nga na me differential ito kesa sa dati kong narereceive.

Anyways, the link posted by DukotKing is alarming. No one yet inside the company knows that :rolleyes:

I'm not so sure about that article ... but last May our program received an e-mail from ... (confidential) apologizing for the delay in operations in CC1 bec. the NBI is there to ... (confidential). I haven't seen the NBI people since it's our dayoff. It was about a miscommunication between the company and the software vendor about licensing. That software is being used to "see" and "record" everything you see on the monitor screen when you're on a call. QMs will be able to see if you're doing personal email or browsing unrelated websites. It's a miscommunication and the piracy thing is not true although the software vendor sending out the NBI people is a little "scary". :eek:

As for the nick ... the company does care however you will notice that immediate supervisors care less ... except for some.:~(

[GK_Shadow]

bad trip....lagi naghahang ang vector pati WEB!!!! D AKO MAKAPETIKS!!!!! WAAAAAAAAAAAAHHHHHHHH!!!!!!

[beefeater]

Originally posted by ETELECARELESS

As for the nick ... the company does care however you will notice that immediate supervisors care less ... except for some.:~(

I should agree that it's the immediate supervisors are the ones who destroy the culture & values of Etel. So they shouldn't be surprised as to why I'll be resigningif ever I'll arrive at that decision.

[mars11]

yesterday was my last day...and it was quite nice...:P

[beefeater]

Originally posted by mars11
yesterday was my last day...and it was quite nice...:P

What happened? By the looks of it hindi ka na magla-last 30 days pero paano yung last pay if ever?

[mars11]

my contract ended yesterday and i decided not to continue on....
well sabi nila e, after completing my clearance and pag napasa na sa compen-ben e after 30 days pa makukuha *** last paycheck...

[mysharona]

immediate supervisors, that's the prob.
some are *****, or at least sometimes they are.
some lang naman.

non-heirarchical, yeah right!

btw, i'm still about 5 mos away from my freedom.
pakshet!

but i love my teammates

[beefeater]

Originally posted by mars11
my contract ended yesterday and i decided not to continue on....
well sabi nila e, after completing my clearance and pag napasa na sa compen-ben e after 30 days pa makukuha *** last paycheck...

Hmmm so I have the option pala if i want to extend...kasi by the looks of it, stats-wise malamang hindi ako ma-regular (mahina ako sa sales sa program namin; 3x pa lang ako nag-meet ng targets for the last 2 months)

Pero usually naman ganun na after 30 days pa yung paycheck; you have to process your exit interview, exit clearance et al. Basta ako, pag aalis man ako (talagang aalis na ako but I just dunno when I should confide this to my first-line supervisor) I want to cut clean with Etel.

[beefeater]

Originally posted by mysharona
immediate supervisors, that's the prob.
some are *****, or at least sometimes they are.
some lang naman.

non-heirarchical, yeah right!

btw, i'm still about 5 mos away from my freedom.
pakshet!

but i love my teammates

Agree. The immediate supervisors are the problem most of the time. Wala namang problema ke Benedict. At least I'm just 14 days to freedom!

From what program are you? :)

[Una_dagmar]

Originally posted by beefeater
una_dagmar: Have you experienced being a subordinate of Carol D. (a former team lead of Cybertron but now with the Supercoaches program)? How was she if ever? For me, her style friggin' sucks... [/B]

Okay naman siya. But personally, I just hate it when she moves ever so slowly...

I was coached by her and it took me forever to get home.

[tischa_101898]

Originally posted by Sweetkay
Post here Pexers who work at Etelecare. :D

I do. 4 months and counting ... I kinda like it except for those days when there are really sucky leads. :glee:




i work for eTel ....i hope next month maregularize nko!!!
i love it here!!!!so far.....no complaints of whatsoever!!!!
i love it at eTelecare....the people!!!everything bout it!!!!!:*)

[Richard8]

hi! ok to a . may makakausap ako about etel kasi bago pa ko. m from cybertron (wave 9) but its really hard. i want to transfer already. ok ba sa nitro? how's the soic there? are the tls good? kita ko yung spiff sa coaching room - panalo!

[tischa_101898]

Originally posted by Richard8
hi! ok to a . may makakausap ako about etel kasi bago pa ko. m from cybertron (wave 9) but its really hard. i want to transfer already. ok ba sa nitro? how's the soic there? are the tls good? kita ko yung spiff sa coaching room - panalo!


hey there!!!welcome to eTelecare!!!!
i hope you share my enthusiasm in being here!!!!
wala lang....

i have friends from cybertron....know vince,mark,chris,ella?i know one tl or soic na yata sya ngayon...name's carlo!!!he's very good!!!kasabay namin sya mag train and i think within 4 months he was promoted!!!im really not sure bout that...but one thing is for sure he is good!!!!
:*)

[Richard8]

yeah i heard about him but i dont know what the shift leaders really do. they just walk around. they dont seem to be doing anything.

[Cruel888]

Well I don't know with you guys. I have friends who work for other call centers like Sykes, Contact World, People Support, SVI. etc. I have friends in all of them and they all say the sam fricken thing!

But all i want to say is eTelecare has given me chance to improve my Work Ethics. eTel made me meet and work with wonderful people (The Best in the Industry) Well I guess the reason why your all complaining is you dont belong with the best... The reason why no vertical or horizontal movement is goin on with you is because you dont have what it takes to move with the best.

Try finding a job somewhere else and maybe another thread will start again...

And I used to work for another call center and an airline company, an aviation school, a siopao and siomai factory, 2 car companies and a book distributor and no company has given me the same working environment. Young people with bright ideas, thats who I work with here and not people who spend most of their time complaining. Maybe thats the reason why I stayed here for almost 2 years. Ciao! See you in another thread dedicated to company complaints.

[Una_dagmar]

Originally posted by Cruel888
Well I don't know with you guys. I have friends who work for other call centers like Sykes, Contact World, People Support, SVI. etc. I have friends in all of them and they all say the sam fricken thing!

But all i want to say is eTelecare has given me chance to improve my Work Ethics. eTel made me meet and work with wonderful people (The Best in the Industry) Well I guess the reason why your all complaining is you dont belong with the best... The reason why no vertical or horizontal movement is goin on with you is because you dont have what it takes to move with the best.

Try finding a job somewhere else and maybe another thread will start again...

And I used to work for another call center and an airline company, an aviation school, a siopao and siomai factory, 2 car companies and a book distributor and no company has given me the same working environment. Young people with bright ideas, thats who I work with here and not people who spend most of their time complaining. Maybe thats the reason why I stayed here for almost 2 years. Ciao! See you in another thread dedicated to company complaints.

Try working for Convergys and see why so many reps are trying to get out of ETel ASAP...

[liberty]

tell you what people, we've already heard a lot of bickering, and don't you think that we should try to do something about the mistakes and act on those problems, instead of just rant about it all the time? I work from etel as well, and I've been keeping an eye on the things that you've been posting, we have seen the difference from then and now, and for those who are seasoned reps, could you atleast try to look it in a different contxt, and not take things into aggression, and just speak with your supervisors, and tell them about the things you don't like, and not backstab them. a problem can not be resolved if people will take things in this manner. And about carol D, if you've got problems with her then settle it. you say that e tel is none heirarchical, well do you think that if you transfer to convergis, or to another company, that they wouldn't be the same as with e tel, come on, wake up ! no matter where you go, and what job you end up with, and even if the company states that their company is none heirarchical, pls. it'll never happen. it's just plain common sense! a company is run by humans, and those humans who run it is us, so why bicker, and point fingers on other people? how can etel give higher salaries to us ? if we're not performing well ? ano yan? mag nenegosyo ka ng palugi ? let's look at ourselves in the mirror first, before we point our fingers on our supervisors , or God knows even on Jim Franke... think about it.... :*)

[leftwinger]

just like what i'm doing in my company, you really have to endure it.

[Una_dagmar]

Originally posted by liberty
tell you what people, we've already heard a lot of bickering, and don't you think that we should try to do something about the mistakes and act on those problems, instead of just rant about it all the time? I work from etel as well, and I've been keeping an eye on the things that you've been posting, we have seen the difference from then and now, and for those who are seasoned reps, could you atleast try to look it in a different contxt, and not take things into aggression, and just speak with your supervisors, and tell them about the things you don't like, and not backstab them. a problem can not be resolved if people will take things in this manner. And about carol D, if you've got problems with her then settle it. you say that e tel is none heirarchical, well do you think that if you transfer to convergis, or to another company, that they wouldn't be the same as with e tel, come on, wake up ! no matter where you go, and what job you end up with, and even if the company states that their company is none heirarchical, pls. it'll never happen. it's just plain common sense! a company is run by humans, and those humans who run it is us, so why bicker, and point fingers on other people? how can etel give higher salaries to us ? if we're not performing well ? ano yan? mag nenegosyo ka ng palugi ? let's look at ourselves in the mirror first, before we point our fingers on our supervisors , or God knows even on Jim Franke... think about it.... :*)

What's funny is that this won't be the ETel thread if it weren't for the venting out here.

Sweetie, do you know why many ETel agents are just plain angry? There's just so much being complained and tried to resolve without the higher ups even batting an eyelash.

I'm not justifying my anger here but I've tried time and again to let my TL's know why I'm not performing well, why I have been experiencing a lag in my enthusiasm to work, why other agents have been talking behind their back, etc. I made sure that I observed first before I opened my mouth. Did they even bat an eyelash? I guess you can see for yourself through these posts...

I definitely agree with you as to how we, as employees of any company should work hard to produce results. However, don't you think that it takes two to tango?:D

[Crystalmare]

There is nothing wrong with Etel, Convergis, ambergreen or any of the other call centers out there.
This thread started out sometime in November ast year, and all were rave reviews about Etel, by this time people are complaining and bringing up the benefits of other call centers. I bet after several months, the same thing will be said about the current call center you will be working in.
The problem is not with the call center itself, they can only give what any business can give. Same with the other call centers or company out there. The problem lies with how we can view ourselves.
Take a long hard look at yourself and analyze what you are capable of. Once you know what your limits are and the threshold you are willing to go to. then find a way to optimize what you can do, if flipping burgers is what makes you happy then go for it (don't knock the burger thing, its still good training), if being overbearing as a supervisor, gives you your kicks then do it. the point is decide what you can do and be good at it. don't give excuses that you are having a bad day, bad week, bad year or my doggie died. the point is you and only you. you make your future you control your direction.
secondy just because you know yourself and what you are capable of does not mean you will succeed in your endeavor. You need a long term goal. If a call center is a Stepping Stone, cash cow, money maker then so be it. Figure out what you need and then take steps to achieve it. work in a burger joint to experience teamwork, go to a call center to save up on cash. be ready to sacrifice, after all if you can't take the heat, get out of the kitchen and let someone else handle the fire. I for one was able to spend 2 years on a low paying job without any movement whatsover. why because i knew i would need the experience. some of you may not have the luxury of foregoing the salary but the point being find another way.
I shall return,
Conte Partiro

[Cruel888]

I have friends from Tsunami who resigned from etel last september. They moved to Parlance, ePLDT, and your so called very admired Convergys. All of them "don't work there no more". Their just bumming around and sucking the blood from their parent's jugular vein, just to survive.

Just look at this, Im 23 and I work for eTel. Everybody in the whole world wants a piece of etel *** to work for them. etel will not be the same as it was 3 years ago. It will get better, bigger and it will kick *** including yours when you work for another call center. I have a career here and I move quite a bit, maybe thats why I don't feel bad about staying here.

So if I were you, I'll work for a cab company.

[liberty]

i am agreeing that it takes two to tango right, but for each and every idiomatic expression, it should be pertained into a right situation and matter, as for this, i'd give you a scenario about something or someone alright, are you trying to say that since we're employees we're allowed to go straight to Jim Franke? Come on, there's a process for that dearie, and the fact is, every thing in life has a process, and you should know that. another thing, I'm glad that you're agreeing with me that we as people should look at ourselves first and to not just blame other people on the faults of ones company, a company is reflected by its employees as a whole ! kapeesh!

[vixen75]

Hi guys!!!

It's so nice to see that people are starting to talk with sense. It's not hard to understand where all these negativities come from. At the same time, there's nothing wrong with airing out your complaints about the company, your TLs, your salary or the system.

This is perfectly normal for a growing company and at the rate that etelecare is growing, there will be more of these things. If you guys analyze what most of you have written, there are two elements missing. Objectivity and recommendations on how to improve the system.

maturity plays a vital part here. I hope that this thread can be redirected to assist in improving call centers and etelecare to be specific.

And if you have transferred to another call center at this point, maybe it's best for you to enjoy your new company.

A good day to everyone.
;)

[tischa_101898]

Originally posted by Richard8
yeah i heard about him but i dont know what the shift leaders really do. they just walk around. they dont seem to be doing anything.


THATS WHAT YOU THINK....

[tischa_101898]

Originally posted by Cruel888
Well I don't know with you guys. I have friends who work for other call centers like Sykes, Contact World, People Support, SVI. etc. I have friends in all of them and they all say the sam fricken thing!

But all i want to say is eTelecare has given me chance to improve my Work Ethics. eTel made me meet and work with wonderful people (The Best in the Industry) Well I guess the reason why your all complaining is you dont belong with the best... The reason why no vertical or horizontal movement is goin on with you is because you dont have what it takes to move with the best.

Try finding a job somewhere else and maybe another thread will start again...

And I used to work for another call center and an airline company, an aviation school, a siopao and siomai factory, 2 car companies and a book distributor and no company has given me the same working environment. Young people with bright ideas, thats who I work with here and not people who spend most of their time complaining. Maybe thats the reason why I stayed here for almost 2 years. Ciao! See you in another thread dedicated to company complaints.



GOOD JOB CRUEL888!!!!IM BEGINNING TO LIKE THIS THREAD NOW....ITS BEEN QUITE A WHILE SINCE I SAW A GOOD POST ABOUT EtEL!!!I HOPE TO SEE MORE.........:*)

[mysharona]

Originally posted by beefeater
Agree. The immediate supervisors are the problem most of the time. Wala namang problema ke Benedict. At least I'm just 14 days to freedom!

From what program are you? :)





i'm from matrix..
feeling ko mas maganda nga if *** true 'supremos' (ie Jim Franke etc..) of the company *** magsupervise sa 'tin e, kesa *** mga naghahari-harian.
i'v noticed, mas maangas pa nga mga tl kesa mga soic or OM

[mars11]

Originally posted by tischa_101898
GOOD JOB CRUEL888!!!!IM BEGINNING TO LIKE THIS THREAD NOW....ITS BEEN QUITE A WHILE SINCE I SAW A GOOD POST ABOUT EtEL!!!I HOPE TO SEE MORE.........:*)

a good remark comes from the heart and not forced from someone because you want to see one....

most of these people that said thier piece, negative or positive, came from thier own thoughts and with thier own discretion...if that is what they feel, then let them be...

[Una_dagmar]

Originally posted by mysharona
i'm from matrix..
feeling ko mas maganda nga if *** true 'supremos' (ie Jim Franke etc..) of the company *** magsupervise sa 'tin e, kesa *** mga naghahari-harian.
i'v noticed, mas maangas pa nga mga tl kesa mga soic or OM

I guess what could be done here is to improve the LDP. Some TL's, especially in Cybertron haven't even gone through any leadership training at all!

[beefeater]

Originally posted by Una_dagmar
I guess what could be done here is to improve the LDP. Some TL's, especially in Cybertron haven't even gone through any leadership training at all!

Nakapagtataka nga eh...in fact, etel has already been looking for people who could start work straight as TLs. You said it right, Cybertron is one good example of it. Something must ought to be wrong with the LDP.

[mikeabundo]

Originally posted by beefeater
Nakapagtataka nga eh...in fact, etel has already been looking for people who could start work straight as TLs. You said it right, Cybertron is one good example of it. Something must ought to be wrong with the LDP.

eTel hired my TL immediately as such. Gotta admit, he's damn good at supporting his agents' efforts.

[Green Lantern]

:) I have just been interviewed for a job at etelecare. How are the managers there? Who are good? Who are bad?

Thanks.

[ETELECARELESS]

Originally posted by Green Lantern
:) I have just been interviewed for a job at etelecare. How are the managers there? Who are good? Who are bad?

Thanks.

The managers (shift managers, operations managers etc) are very good. They are the best in the industry! ;)

However, you won't deal with them directly as a CSA. But they are very friendly and from time to time will initiate a small talk even if they don't know you. :) As part of Etel's higher management they clearly understand the value of individual CSAs in the company.

And then ... here comes the TL! :eek: your immediate supervisor ... everybody's favorite. :o

He/she's the so-called COACH of your "basketball team" but acts more of a REFEREE. Isang araw lang pwede ka ng mag foul out sa dami ng fouls na itatawag sa yo!:mad:

To sum up. TLs can MAKE or BREAK your stay here.

Good luck!:)

PS: Not all TLs are REFEREES. Swertehan lang talaga kung san ka mapunta kaya good luck!:D

[ETELECARELESS]

Originally posted by mysharona
i'm from matrix..
feeling ko mas maganda nga if *** true 'supremos' (ie Jim Franke etc..) of the company *** magsupervise sa 'tin e, kesa *** mga naghahari-harian.
i'v noticed, mas maangas pa nga mga tl kesa mga soic or OM

It Matrix TLs are maangas :director: yung dating L2/SME Support naman is "feeling"!:ferocious:

Marami kang maririnig dati na CSA vs SME skirmishes.:bash: Sa halip kasi na tulungan ka aawayin ka pa. Lalo na pag di nila alam yung mga tinatanong mo. Papalabasin na hindi ka nag sesearch sa mga KB articles at i didivert about you personally yung issue para makalusot. :furious: Hindi na lang nila sabihin diretso na di rin nila alam. Anyway isa lang naman ang alam nilang sabihin lagi ... "run diagnostics!" :baddvl: Duh! alam naming lahat yon!

[Daemon_Seraphim]

hehehe... kb articles patagal lang yun sa mga possible na short calls..di ko alam kung bakit kelangan ng 100 usage na yan kahet minsan di naman applicable

[beefeater]

Originally posted by mikeabundo
eTel hired my TL immediately as such. Gotta admit, he's damn good at supporting his agents' efforts.

Good for your TL though. I have a friend upstairs who thinks his newly-hired TL (note mas nauna pa yung friend ko na ma-hire sa TL na yun) sucks worse.

Kaya tuloy tama yung sinasabi na ang problema talaga ay wala sa upper management (Jim Franke, Benedict et al.) kundi sa mga first-line supervisors (TL's, Soic's, etc)...depende pa rin yan sa tao. I should admit mas close ako at mas nakakarelate ako sa Soic at ex-TL ng first program ko when I stepped into Etel kesa sa team management namin ngayon...or is it iba lang ang tingin ko sa kanila (not naman all of them, I love my current TL very much that I like her style -- it's just that nagsisisi ako coz I'm not meeting my targets, I'm not that of a salesperson personality they wanted me to be though I love talking to people)

[geekhead]

guys i've heard etels great! :) I just wanna ask whats the salary for csr's and the technical support rep who are based in makatii? I've got like 1 year + of call center experience. Thanks!:)

[ETELECARELESS]

Originally posted by geekhead
guys i've heard etels great! :) I just wanna ask whats the salary for csr's and the technical support rep who are based in makatii? I've got like 1 year + of call center experience. Thanks!:)

Salary will still be the same whether you are based in CC1 (Libis - Citibank), CC2 (Makati - PBCOM), or CC3 (Libis - CyberOne*).;)

On your 1 year+ experience, I believe it wouldn't matter at all. You will start just like everybody else. No additional salary or higher position ... :rolleyes:

TSRs start at CSA level 1. Outbound CSAs start at CSA level 0. Check my previous posts about salary and position level.

* office under construction:cool:

[ETELECARELESS]

Originally posted by Daemon_Seraphim
hehehe... kb articles patagal lang yun sa mga possible na short calls..di ko alam kung bakit kelangan ng 100 usage na yan kahet minsan di naman applicable

Use 100% DSN for dispatches kahit browse lang sa articles. For quick calls kahit wala na. They will send you a feedback comparing your no. of dispatches vs. no. of DSN usage. So kahit sa dispatch na lang.:D

[beefeater]

Bumping this...nagsitago na ata lahat ng Etel peeps ngayon. Sobrang hellish ang week/s esp. na up & running na ang 16/F!

Gandang araw senyo :)

BTW -- Jim Franke is here in the Pinas.

[observer]

i'm interested in working in a call center, but i'm still studying though with only less than 50 units to go. Does the company accept undergrads? also, does itgive permanent shifts? i'm willing to take on graveyard shifts, or shifts that start early in the morning and ends around 2, as long as it will be my permanent shift so it won't affect my classes coz i have classes in the afternoon.
Thanks. =)

[callboi22]

is it true that there is a P3,000 increase in basic salary for Tech Support?

[beefeater]

Originally posted by observer
i'm interested in working in a call center, but i'm still studying though with only less than 50 units to go. Does the company accept undergrads? also, does itgive permanent shifts? i'm willing to take on graveyard shifts, or shifts that start early in the morning and ends around 2, as long as it will be my permanent shift so it won't affect my classes coz i have classes in the afternoon.
Thanks. =)

From what I know the company does accept undergrads, kaso you'll be placed in the outbound programs (telemarketing) and given your situation you can try apply here. If you want I could even refer you to our HR dep't. Just PM me your full name, course and your contact # so the HR will pre-determine you for this. ;)

[observer]

thanks! i'll PM you as soon as I work out my schedule. :)

[beefeater]

Originally posted by observer
thanks! i'll PM you as soon as I work out my schedule. :)

Please do that asap. I'll be shipping-out anytime dude.

[tifosi_1]

peeps...

im currently on sick leave(2 weeks)...how does this go about in terms of salary?

[beefeater]

Originally posted by tifosi_1
peeps...

im currently on sick leave(2 weeks)...how does this go about in terms of salary?

If you're a regular na, you can have it charged against your SIL credits. If not, absent ka meaning no work, no pay.

[tifosi_1]

i see...

sorry marami tanong...kasi, well example na lang...oct 1-7 pasok ako then oct 8-22 ako sick leave balik ako sa work oct 23 onwards, so paano kaya sweldo for the month of october?

and about SIL's u cant use this until youre regular right?

[donnerwetter]

i hear you guys have a bond there. i know sum1 na bago pa lang dyan, gusto na umalis. do they really come after you pag nag awol ka?

[beefeater]

tifosi_1 Malaki ang epekto nyan sa sweldo mo this October. Malamang 5 days deduction each payday pa yan. As for the SIl's you can't use that till you're regular -- pag regular ka na, kahit na you call in to tell your TL that you're sick, when you report to work you have the option to have it charged sa SIL mo provided that you furnish proof (medical cert)

donnerwetter Yes, there is a 6-month bond of PhP30,000. Marami na rin umaalis nang hindi tinatapos yung bond, and from what I heard etele comes after those people. Kung 1 month na lang natitira safe na sila since they only lose their last pay as bond payment.

[TheFool]

question...

how much do they pay TLs?

considering moving there.

[Orange_Bottle]

ei, help :( i need to rent a room near citibank, libis. i don't wanna commute to our house everday. can u suggest a place that is near yet affordable. sayang lang kse if it's too expensive.

[mysharona]

Originally posted by callboi22
is it true that there is a P3,000 increase in basic salary for Tech Support?


i'm almost 100% positive of that. totoo daw.

[Spyfrat]

price of eTel share is 46.50/share. 1 eTel warrant exercise price is $4.81. may esop ba kayo? im selos :glee:

[callboi22]

good lord! if it's true i wouldn't mind not accepting accenture's offer. do the math 12K + 3K + 3K (transpo) = P 18K plus night diff and OT pays. CSA 1 p ***, how much more if ur promoted to level 2!...

[mysharona]

Originally posted by callboi22
good lord! if it's true i wouldn't mind not accepting accenture's offer. do the math 12K + 3K + 3K (transpo) = P 18K plus night diff and OT pays. CSA 1 p ***, how much more if ur promoted to level 2!...


hey! pagisipan mo mabuti! money is important but it pays to be career-oriented din naman....Ü

[X3N6]

Originally posted by callboi22
good lord! if it's true i wouldn't mind not accepting accenture's offer. do the math 12K + 3K + 3K (transpo) = P 18K plus night diff and OT pays. CSA 1 p ***, how much more if ur promoted to level 2!...

hi! i'd take accenture's offer anytime.. kesa naman mag-etelecare ka.... at least accenture has a better reputation, it's bigger and has more options in terms of career. :eek: :eek:
no offense meant because i also work in etel but parang mas may career ang pag-accenture kaysa pag-etelecare
unless you really want to go into the customer relations field, pasok ka sa call center, ok na din naman ang training. la lang.

[Daemon_Seraphim]

Totoo ba yun increase? Is this for regular employees only?

[beefeater]

From what I heard when I met a Matrix TL last Friday in an occassion basta tech support/taong TSBU ka P15T na ang sweldo.

I think this is a move for Etel to keep up with competition. Aaminin ko call centers "C", "A", "P" and "S" is already feeding Etel dust very fast.

[donnerwetter]

is it true nawala na totally ang tsunami? at lahat sila nalipat sa inbound sa libis?

[btsm]

yup, wala nang tsunami, samurai and ninja...agents were transferred to either nitro, cybertron, harris, xor...i dunno abt tsunami but for samurai and ninja, clients pulled out coz accdg to them, "they don't have enough money/budget to pay for etel's services...". sayang lang coz both programs were doing well...

[mikeabundo]

Originally posted by btsm
i dunno abt tsunami but for samurai and ninja, clients pulled out coz accdg to them, "they don't have enough money/budget to pay for etel's services...". sayang lang coz both programs were doing well...

We were so good, they couldn't afford us anymore. :D

[beefeater]

Originally posted by btsm
...clients pulled out coz accdg to them, "they don't have enough money/budget to pay for etel's services...". ...

Does this have to do with the DNC? :hmm:

[bummer]

hey what happened to tsunami? i worked in etel last year and this was my program. sad to hear naman na na-dissolve na ang tsunami... :(

[beefeater]

Hindi naman totally dissolved DAW ang Tsunami. According to a friend who was with the program till last week, na-TRO lang yung client nila and if ever na maayos ang problem ng client nila they'll be back to business. But for now, nasa Xor muna sila.

Nangangamusta na rin lang ako sa mga taga-Etel. :D

[name]

Good news yung salary raise for the tech support peeps! That was one of the things we were constantly suggesting to our TL when I was still working there. hindi talaga worth it yung salary before with the kind of stress we had to deal with everyday!

And it's true that the team leader can either make you or break you. I've seen a lot of people go on AWOL because of their TL. TLs that won't accept escalations, embarasses the team in front of other teams, etc. Pero I've known a lot of people rin that stayed sa etel because of their love for their team, and their TL.

[ETELECARELESS]

Originally posted by name
Good news yung salary raise for the tech support peeps! That was one of the things we were constantly suggesting to our TL when I was still working there. hindi talaga worth it yung salary before with the kind of stress we had to deal with everyday!

And it's true that the team leader can either make you or break you. I've seen a lot of people go on AWOL because of their TL. TLs that won't accept escalations, embarasses the team in front of other teams, etc. Pero I've known a lot of people rin that stayed sa etel because of their love for their team, and their TL.

Yun increase is like salary increase pag promotion :D :
CSA1 TSR = P15,000 (CSA2 Salary)
CSA2 TSR = P19,440 (CSA3 Salary)
CSA3 TSR = P23,000 (CSA4 Salary)

Could have earned more if not for that @$$*&# TL. Hnde inasikaso promotion ko:mad:

[Daemon_Seraphim]

Does the above increase include the 3k allowance or it isn't?

[geekhead]

Originally posted by ETELECARELESS
Yun increase is like salary increase pag promotion :D :
CSA1 TSR = P15,000 (CSA2 Salary)
CSA2 TSR = P19,440 (CSA3 Salary)
CSA3 TSR = P23,000 (CSA4 Salary)

Could have earned more if not for that @$$*&# TL. Hnde inasikaso promotion ko:mad:

Just wanna ask why does csa1, csa2 and cs3 salary differs? Is it because of experience? If i am already working for like 1.5 years in a call center and with a 10 mos QA experience what category will i fall? I've applied at Etel and they called me up and told me that CSA position is available. I think it's inbound for a finance company. Sayang naman kasi QA experience ko and i'll be back on the floor taking in calls. :confused:

[callboi22]

Originally posted by ETELECARELESS
Yun increase is like salary increase pag promotion :D :
CSA1 TSR = P15,000 (CSA2 Salary)
CSA2 TSR = P19,440 (CSA3 Salary)
CSA3 TSR = P23,000 (CSA4 Salary)

Could have earned more if not for that @$$*&# TL. Hnde inasikaso promotion ko:mad:

w/ transpo allowance ...

CSA1 TSR = P18,000 (CSA2 Salary)
CSA2 TSR = P22,440 (CSA3 Salary)
CSA3 TSR = P26,000 (CSA4 Salary)

syempre meron pang night diff and OT and other spiffs...

[geekhead]

can you ans my inquiry guys.:)

[mysharona]

i think for matrix (that's inbound tech support), you would have to start from TSR1=CSA2. i haven't heard of anybody getting straight to TSR2 or TSR3. don't know about the other programs. possibly the same thing.

[geekhead]

ok. so tech support commands a much a higher salarty than a csa? How long before you can be promoted to a CSA2? 18k for CSA1 net sal minus deductions? Thanks!

[beefeater]

So meron na rin palang re-alignment ng mga job titles...

In sales programs, be it inbound or outbound, hindi na sila tatawaging "Customer Service Associate." Dunno what job title emerged as the most fit for sales reps nung SBU GA.

[mysharona]

geekhead: you can be promoted at regularization (ie, 6 mos. from date of hiring) depending on your stats and if your TL recommends you. if not, you can have the chance to be promoted every 3 mos. or so, really depending on your performance. for TSR1, from 18k, 3k will be your transpo allowance,fixed. 15k would be your basic salary less deductions (tax, etc). of course, night diff and OT pays are on top of that.

[geekhead]

thanks my sharona!:) Laki na pala sweldo sa etel! 15k minus na lahat!:) And wala pa night diff and OT. Would you mind if i ask mysharona are you a TSR1? mga around how much nakukuha mo a month? net? Thanks!:)

[mysharona]

TSR1 po pero thank God, na-recommend na ko for promotion to TSR2 (as of end of Oct) after 9 mos working in etel. just waiting for the email na promoted na nga so i'm keeping my fingers crossed. Anyway, I get more or less 16K a month(after the raise), shift is 7am-4pm(so walang night diff) and I rarely go on OT. kaya nga mahirap na rin umalis e kahit na hindi sya career path for me. mahirap tumanggi sa kaperahan, hehe Ü

[geekhead]

ei mysharona! congrats dude!:) By the way i just work right beside citibank.:) If i may ask that 16k is you net? minus the taxes?

[mysharona]

yes, that's net Ü

[geekhead]

16k net?!? wow! that's way above what i'm getting right now! That plus would surely help.:) you've got pm mysharona.:cool:

[luckyenriquez]

anyone interested sumali nba live 2004 tournament.....winner take all pot money...200 to join.....txt na lang 09165659968....

[FendeR_21]

I heard Etelecare is coming to Cebu... Can anybody shed some info... :)

[FendeR_21]

I heard Etelecare is coming to Cebu... Can anybody shed some info... :)

[mysharona]

never heard of that before. pero sana wag naman nila pa-transfer ang matrix from cc1 to cc2 to cc3 then on to "cc4" pag nagkataon. gosh, kapagod! Ü

[mysharona]

pero ok din basta free airfare, hehe Ü

[callboi22]

bump

[geekhead]

etel guys advice naman. I've already received a call from etel early this month and they've ask me if i can start working asap. But i told them na I can start pa January and hopefully they will call back. December's almost up na and i still haven't receive a call from them. Nag leave na ako ng message sa line kanina morning and told them na about my application. So far la pa call...:confused: I really wanna work sa etel!:cool:

[john_mkt]

merry christmas and happy new year to ya' all :)

[john_mkt]

any badminton addict here in ETEL? lets make a badminton club.

[wishiwashi]

Join http://pinoycallcenter.proboards24.com/

[BlessedOne]

Hello peeps!I've a friend interested in getting a day-shift managerial/supervisory position in etelecare.We were wondering how much his salary would be, if ever. Thank you very much for your replies.

[callboi22]

What is your general impression with Etelecare?

[chinghe]

day shift? ha! ha! ha! asa pa!

[FendeR_21]

is etelecare into customer/tech support or sales?

[beefeater]

Mostly sales and tech support, pero pinalalakas na rin nila ang customer support.

[FendeR_21]

question if we apply for etelecare can we choose if we can either be into sales or customer/tech support? or HR nalang nag mag decide kung san tayu ilalagay? thanks

[Leigh]

Please visit this thread for comments from Etelecare employees and applicants:

Click here (http://www.pinoyexchange.com/forums/showthread.php?s=&postid=4246404#post4246404)

[Artemis]

Would anyone know how much a QA at Etelecare gets? I've been contacted by their HR and was told that I qualified. I've been in the call center industry for more than 2 years already. I would appreciate it if someone can answer my inquiry. thank you. :)

[allertsek]

yay! i got into etelcare. i'm starting my training on monday. can't wait. :)

[beachbum08]

Originally posted by Sweetkay
:glee: CC2 rin ako e. Samurai. :D Ikaw?

ei...m from etel din eh...samurai ka...was there rin but saglit lang...sobrang fun sa etel noh...

[Fats0]

hello people, can anybody give me information kung ano mas ok, kung TSR or QA? I appliled for QA but the guy who interviewed me says that I am also qualified as a TSR. I was supposed to take my exams last Saturday, but something came up so I was rescheduled on monday. Can anyone give me info about the coverage of the exams as well as for the job desc? How about the working conditions? salary? I know I am asking for confidential information, please send me a PM for your replies. Thanks. =)

[twelve06]

does etelecare hire undergrads? part timers?

[allertsek]

they hire undergrads po

[neurotic_dude]

Originally posted by twelve06
does etelecare hire undergrads? part timers?

during my time, they only hire college graduates. they don't accept part-timers as well since etel has a training bond. i'm not so sure with the outbound programs since i heard recently that after 6 months they can leave the company. so i guess there's no bond for these people. outbound peeps, please enlighten me.

i think this is program specific. i do inbound tech support. they require college degree holders and with knowledge and/or college units in computers/ programming. you should at least be graduating in a couple of months for them to hire you.

and for my two cents worth on eTelecare International, Inc:
i like the company and the people who work for etel. i'm fortunate to be part of a dynamic and energetic team of people. they are dedicated and give 101% everyday. top management can recognize these so they make sure employees are happy and satisfied. salary- no complaints. just perform what you're supposed to do and everything will follow. hr, payroll, employee relations is one of the most organized. we had a problem before with payroll (as with any growing company today). management was able to rectify the issue and everything had just been great. we still encounter glitches like unpaid allowances and such but this can be resolved by the next payday. if you don't get paid for the pay-period, they setup a special pay-day just for you. they make sure all are happy to work in and for etelecare. the culture and comaraderie - unparalleled, there's a department that make sure they come up with special events for the employees (ice cream, fishball, arcade, massage, spa events). other incentives and benefits - overflowing. i can say so many things with my short 2 year stay with the company. i couldn't ask for more. i truly take pride being an employee of etel. for those who can't stand the work, pressure and demands of this company, if you leave, you can never find another company this good. i've seen this many, many times with those who chose to leave. if you're on of them, there's no turning back. :D

[otakusenshi]

ello peeps!!! how's etel anyway? we all know that there are a lot of bad feedback re: the company and its good when i read the posts here bout good ones'...

la lang.. kasi gusto ko rin sana apply etel, nagdadalwang isip lang mekasi im looking for a company i can stay for more than 1yr... magiging 2nd job ko na kasi kung tutuusin... basta...

[babyboy22]

elo.. im a new employee here..
cybertron me..
so far, ok naman!!

[one_shot]

ey, is eTelecare hiring Spanish-speaking people? if ever, does anybody know the salary range + the perks they offer?

[stroker]

You can get a specific base salary and depending on your level of fluency in other languages, you'll get some premium. I suggest that the best place to get accurate info is from their recruiting people. Just walk in or call.

I think the bad feedback about etel lately is the same bad feedback all other companies get from people that resign or have been terminated. Can't please everyone you know. But ask someone who has been there at least 6 months. They wouldn't last that long if there were things they couldn't put up with.

[cstolentino]

eTelecare appeared as one of the top 5 most preferred call center employers during a survey of 2,000 freshly employed college graduates conducted last October 2003-January 2004. The top 5 call center employers cited were:

1. Sykes
2. eTelecare
3. PeopleSupport
4. Ambergris Solutions
5. Smart

Last 2001, eTelecare was 3rd:

1. Globe
2. PeopleSupport
3. eTelecare
4. Sykes
5. Citibank Citiphone

Take note of the jump in the preference for Sykes as an employer, and the drop in Globe.

[stanley]

anyone here from cybertron?? hehehe...

[HoRnY4NiE]

elo peeps!! matrix kami eh..hehehe pero training pa lang hehehehe

[cstolentino]

IF YOU'VE BEEN WONDERING WHY YOU HAVE BEEN FAILING IN THE ENTRANCE EXAMS, CALL SIMULATIONS OR INTERVIEWS IN CALL CENTERS, WE AT LINGUA FRANCA CAN HELP. Just drop by our office in the 22nd floor of PBCom Tower, Ayala Avenue corner Rufino St. (formerly Herrera) and we can offer the following services:
1. Assess your qualifications as benchmarked against the standards set by the top 10 call centers in the Philippines (eTelecare, Convergys, Sykes, Peoplesupport, ICT Group, Ambergris, INFONxx, Teletech, Contact World/Client Logic, and C-Cubed)
2. Provide consulting services that will help you identify what you need to do, learn or study in order to bridge your qualification and the minimum qualification acceptable in the top 10 call centers
3. Offer the English Proficiency Workshop, an affordable crash course that can actually improve your English communication skills, in order to improve your chances of passing exams and interviews from the usual 20% (1 out of 5) to an unbelievable 70% (almost 4 out of 5)
4. Offer FREE orientations where entrance exams, call simulations, and interviews are explained in detail for a selected number of call centers (it's like finding our what it takes to pass these exams and interviews)
5. FREE headhunting services - where we find the right employer for you, given your set of qualifications - so that you don't have to work too hard in looking for a job vacancy, we'll do the looking (NOTE: This assumes that the applicant is willing to work hard in preparing for the interview and exams based on the advice given by our assessors and trainors; search period ranges from 1 week to 2 months, depending on the set of qualifications)
Sounds too good to be true? Well. I suggest you try it first before you disregard this offer. Our office numbers are 815-9826 and 816-0914. Just look for Reg or Anna and say you're interested in getting hired in a call center and would like to find out more from Lingua Franca about what it takes to get hired.

[HoRnY4NiE]

ngak! walang tao...bawal kasi sa floor magpex hehhee

[player_f]

When I was in Etel, that was january of 2001, The building was cold as hell, there were only 2 accounts, cowboy and amex, some areas of the ops floor were dark because there were no computers and callmasters on them yet, just cubicles, the only vendo machine was the nescafe cofee vending machine. I am so surprised of how fast this company grows. Unfortunately, I got stagnant for 1.5 years. It was my first job.
Now I know why they say, you can never forget your first!!! :) All Etel people, just hang in there!!!

Regards to the people in Rolex and Matrix!!! (I was first batch in Matrix and Rolex)

[jake's_ wife]

Hi etel peeps. Meron bang from QA dito? kase this is my situation. i am working for a local callctr then i got a call from etel coz i applied for their QA assoc position. i passed the initial interview and im scheduled for an exam this coming sat! problem is, im not sure if punta ako kase parang di ko sure if OK ba sa QA? what do you guys think? shifting din daw e. anong klase ba mga shifts dito? kase if it like starts at 1am or 4am, e naku, di ata kaya ng powers ko yun?! plus, toxic ba? away ba lagi CSAs and QA people?

pls enlighten me! (paging mars_11) thanks!

[john_mkt]

i resigned from ETEL last march havnt done my clearance yet. i was wondering if i can still appeal my employment and be part of ETEL again. :)

[HoRnY4NiE]

john_mkt...ei dude sana makabalik ka...ano previous account mo? matrix ba? hehhe just talk to the HR peeps bilisssssss hahha

[john_mkt]

horny4nie: yes im from matrix. still have to talk to HR.

[kreuger]

ok ba sa etel?

ano ba dito inbound o outbound?

magkano starting ng e-rep na *** pang experience?

tska me dress code ba dito?

thanx:)

[SILENTMAX]

this is taken from an local phisix site
it talks about e telecare and call centers in general

this is how local investors view etelecare
this is just an opinion by an analist

-----------------------------------------------------------------

My gift to you all Trader Lounge members in the form of a gold nugget post is E-Telecare.

Recently I have numerous friends and foes who have asked about my opinion on e-Telecare. I guess their question is whether to hold on to their e-tel shares or not. My advice is this: Hold till IPO but be ready to unload.. fast!

People now have a wrong notion about the outsourcing business. There are many sides to this, but to be plain and simple, the revenues can go up in the air with a snap of a finger. Yes, just like that.

Little do people know that the contracts bidding the customer and these call centers are ridiculously in favor of the customer. Within a 90day period, the customer can say "goodbye" and people like etel will be left with say 500 to 1000 people that they CANNOT fire bec of our local laws.

Now, etel is trying their very best to play smoke and mirrors with the investing public, given the good price-to-sales done deals by say IBM-Daksh, 24/7-Sequoia Capital and others. But the uniques of these deals are what eludes people like etel. Etel has been promising an IPO in nasdaq or pse. They say current price to sales multiples are in the 1-2x. And they're playing the arbitrage game by buying for 0.3x sales a US call center, hoping to offload jobs to phils-india.

Smoke and mirrors I say! Yes, they're buying time by trying to build their seat capacity to a commandable number, and solidifying their customer retention/marketing. What they've forgotten to mention is that their current margins are in the low teens level, and once they've ramped up scale, the margins would be closer to 10% or lower. Don't believe me? Look at Convergys, West, APAC, Reese Brothers, Sykes... I wont name the entire caboogle, but you just do some research and think about what i've said.

Etel is operating on a false investor impression where they say they can command a huge multiple to sales... what they forgot to mention is how inefficient they are, how much their customers are pissed and can pull out anytime, and when they do hit 10,000 seats, their margins will look even more awful!

Now this is not to say you cannot profit from etel shares. If they IPO soon, great, it WILL go thru the roof, and I commend Ernest and his pal Jim, but don't dream that this is the new Philippine phenomenon... SELL SELL SELL... as sure as Ernest and Jim WILL definitely! The price to sales ratios they are talking about is ********!

[DaBugs]

hello peeps... meron akong kilala sa etelecare.. name is mayette... meron bang nakakikilala??? thanks...

[sharingan]

TL chikki martinez...sino my kilala?

[callboi22]

largest asia based call center? wahts the fuzz?

[paulgilbert80]

ayaw ko na mag call center pagod na ko maging empleyado business na lang.

[silver_lining]

yey! i got hired by etel! i'll start training on monday! pero outbound daw ako e. ok lang ba yun? takot ako sa P30,000 bond. baka hindi ako maka-quota at patalsikin ako! wala akong 30 grands! ano, ok lang bang mag-sales? o mahirap? kaya ko kaya?

[IceKnight]

outbound sales?

depends on the account youre gonna handle.

if it needs credit card, SS number, address extraction... uber sa hirap yan.

:)

(and mas malaki ang percentage na irate/not interested customers compared to inbound sales or customer service/tech supp)

[KahLeeVogue]

Tumanda and tumaba na ako sa MATRIX!!!!!

[Brandon96]

Ako, galing ako sa XOR noon.

[ten]

http://callcenter.forumflash.com

sign up now! this is fun!

[anne_373]

Originally posted by silver_lining
yey! i got hired by etel! i'll start training on monday! pero outbound daw ako e. ok lang ba yun? takot ako sa P30,000 bond. baka hindi ako maka-quota at patalsikin ako! wala akong 30 grands! ano, ok lang bang mag-sales? o mahirap? kaya ko kaya?
uve signed the contract i guess and now your starting.. you can do that. most of the call centers trained their employees before they throw themup in their work stations. good luck!!

[santino_lwd]

Hello,

I was from Matrix too. Anyone know my TLs? Gae, Tin and my teammates. Redgie, Arjay, Mark, Jack puro Matrix Dimension-Inspiron techies yan... Say hi to them for me!

[oli]

i applied, took the exams and got interviewd last week in Etel...
was told to wait for a call this week...
if i don't get a call by saturday, i'm not in...

it's friday already...
i believe i got high scores in the tests and the interview really went well...
i don't know why i still haven't received a call...

should I call Etel tomorrow (saturday) afternoon in case i still dont get a call ?

i really want to be part of Etelecare...

[oli]

aarrgghh...

saturday evening na...
didn't get a call from etelecare...

i guess that means i didn't make it...

hay, sayang...

i really wanted to be part of etelecare...

i'll probably call on monday to check if i really didn't make it...

[KahLeeVogue]

Nasa ETel last night ang CNN International..... wow asteeegggg!!!!

[sharingan]

eTelecare-Phase 2 Wins 4th Consecutive Best Outsourcer Award at ICCM 2004

MONROVIA CA, Aug. 2004 - Continuing its unprecedented quality streak, eTelecare-Phase 2 won the Best in Show Award for Best Outsourcer prize for the fourth year in a row at the annual International Call Center Management Conference & Exposition. The award is presented to the best overall call center as chosen from US and international entries. This is the first time any company has won the same major award at the conference for four years running.

ICCM sponsors Advanstar Communications and Call Center Network Group presented the awards on August 12, the final day of the three-day conference at Chicago's Navy Pier convention center. eTelecare was selected on the basis of a written description of its quality results, client testimonials, interviews and booth presentations.

"eTelecare-Phase 2 is so committed to excellence that we will contractually guarantee our ability to create value," said Susan Knox, eTelecare's Senior Vice President for Sales. "We are honored to receive this award again in 2004 because it reflects our commitment to becoming our clients' top supplier." This is the nineteenth industry award for eTelecare-Phase 2 over the past three years. Recently, the company won a 2004 Top 50 Award in the International/Inbound & International/Outbound category from Customer Inter@ction Solutions Magazine.

eTelecare-Phase 2 president Derek Holley also gave an hour-long speech, "Faster, Better, Cheaper - Finding All Three Offshore" to an audience at the conference's International Pavillion. The speech uses case studies to show how companies can maximize offshore advantages while mitigating potential offshore disadvantages. The studies also explain why overall cost-per-resolution is a better measure of a vendor's value than per-hour costs.


Date and Time Posted : 8/18/2004 7:00:00 AM

[babyboy22]

i enjoy my stay in etelecare!
im running for regularization this month..
im one of the top performers kz!
hehehe
inbound sales ako!
But to tell u honestly guys,
d problem here is not the company itself..
but what u have to do everyday..
UPSELL UPSELL & UPSELL!!
stressful lang **** ang call center work..
but when it comes to pay.. ok na ok!
and syempre commisions..
every month i get P20,000++
thats my salary including commision..
wala pa yung spiff jan everyday..
which is big enough to help my family..
etelecare is one of the best!
im proud to be a part of etelecare!

[galit_kay_kuhol]

Originally posted by babyboy22
i enjoy my stay in etelecare!
im running for regularization this month..
im one of the top performers kz!
hehehe
inbound sales ako!
But to tell u honestly guys,
d problem here is not the company itself..
but what u have to do everyday..
UPSELL UPSELL & UPSELL!!
stressful lang **** ang call center work..
but when it comes to pay.. ok na ok!
and syempre commisions..
every month i get P20,000++
thats my salary including commision..
wala pa yung spiff jan everyday..
which is big enough to help my family..
etelecare is one of the best!
im proud to be a part of etelecare!

good for you! we're very glad you're making the most out of your work, making good money, supporting your family! maintain it & you'll do better! you'll be more blessed i guarantee!

[anne_373]

ive got some friends asking me to try it -- outbound or inbound selling.. yeah ima earn money i said but it will add 10 years on my age!~ wala akong peace of mind eh hehe.

by the way who knows someone na fil-am na having training now as a manager something in etelecare makti. PM me please

[sofia g9]

Originally posted by jake's_ wife
Hi etel peeps. Meron bang from QA dito? kase this is my situation. i am working for a local callctr then i got a call from etel coz i applied for their QA assoc position. i passed the initial interview and im scheduled for an exam this coming sat! problem is, im not sure if punta ako kase parang di ko sure if OK ba sa QA? what do you guys think? shifting din daw e. anong klase ba mga shifts dito? kase if it like starts at 1am or 4am, e naku, di ata kaya ng powers ko yun?! plus, toxic ba? away ba lagi CSAs and QA people?

pls enlighten me! (paging mars_11) thanks!

Hey, what happened? eTel ka na rin? I'm currently a QA Associate for Nitro. I'm currently on my 2nd month ;) Depende sa need ng account yung shift mo.

For me, okay sakin yung QA work, you evaluate, you rate calls. I was from Sykes before (MSNIA TS-Voice), but I just got so tired of answering calls.

I'm satisfied.