Etelecare

[Brandon96]

babyboy2,

anong account mo? siguro if i return to etelecare, i could get more than your basic pay kasi i worked there for 6 months eh? :D what do you think? eh di total take home kong pay baka umabog ng higit pa sa 26,000 bucks.

[shami]

ive been in the 3 dept's of the co. outbound, HR, Inbound- you name it. The pay basically depends on the contract u've signed w/ them. For 6 months (like me) basic pay is 10k. 30% night diff. 3k transpo allowance, life insurance, med/dental benefits fr. maxicare.
Commissions, plus other perks..Surprise activities for the employees like Massage or spa day.Freebies (fr. food to giveaways).
If you love sales or working on a customer service dept, Then its ok to work in a call center. Otherwise, if ure in the industry already & u dont like what ure doin, ull end up leaving & looking for another job again..

[kyut_kreizi_kul]

i posted this na in another thread....

hey guys now ko *** din nkita tong thread na to....i guess now *** ako nag-bother tumingin coz now palang ako ga-grad :lol:
anyway i submitted my resume to 3 call centers (e-telecare,sykes and convergys) all 3 gave good feedback. *** *** e-telecare d ako mkapag-proceed sa next level after skills test kc dpat clean na sked ko eh ga-grad palng ako sa oct.9 so after that date they'll give me a call. sa sykes i'll be taking my test on monday palang. sa convergys i took the exam yesterday and have a final interview today. i'm not sure what to do in case i be given an offer already. so what do you think? i'm trying to compare salaries and compensations muna for starters *** mka-help sken in deciding what action to take. can you guys help me? :) thanks!!!! :D

[Leif_Erikson]

I want to work in Etelecare again. From Nov 24 to May 24 last year I was a CSA in Libis. But this time I want to work as a Trainer. Pwede kaya? Wala bang bond pag Trainer? Anong qualifs and requirements? Most of all, magkano ang NET TAKEHOME pay (wala nang bawas na tax and deductions like SSS, etc.)?

Please help kasi I miss working in Libis. I want out of Makati na! :(

[callboi22]

Client Spec Trainer im taking in 24000 net plus transpo and training allowance

[Brandon96]

callboi22,

gusto kong mag-Core Skills (American Cult and Geog and Accent and Vocabulary) trainer sa Libis. same pay ba? thanks for being flat out with the pay rate. sa ibang kausap ko dito kasi sa PEx ang hirap makakuha ng info re sweldo kesyo confi daw. I do appreciate it, pare.:)

Is the 24k net exclusive of the transpo and training allowance or kasama na doon yung last 2 items na minention mo? Thanks! Wala bang bond ang pagiging Trainer, unlike CSAs?

[callboi22]

inclusive as of the moment, but we're having corporate alignment thingies to prevent the trainers from being pirated by other companies. expect the pay to skyrocket. with regard to external hires, im not sure. salary will be competency based meaning that basic pay differs depending on your skill level. but one things for sure, comp and ben is superior.

[drugged_lord]

recruitment at etelecare sucks!!!

[babyboy22]

di siguro natanggap si drugged_lord
kaya ganyan.. hehehe

[babyboy22]

Originally posted by Brandon96
babyboy2,

anong account mo? siguro if i return to etelecare, i could get more than your basic pay kasi i worked there for 6 months eh? :D what do you think? eh di total take home kong pay baka umabog ng higit pa sa 26,000 bucks.

Computers Kame..
You have to be promoted muna to CSA 2.. so u can get bigger salary.. =)
it really depends on ur performance..
try it dude.. who knows.. =D

[Brandon96]

babyboy22, you mean that if I return to Etel eh balik CSA1 na naman ako? meaning takehome ko would be less than 20k na naman? nge, di bale na lang :D

[drugged_lord]

di siguro natanggap si drugged_lord
kaya ganyan.. hehehe


i was accepted, mababa lang offer than what i'm taking now because it's for an admin position and not for an agent position...

dude, the process is soooooooooo sloooooooow...they made me wait a long time yet they offered so little...

[Chaos_Flux]

puro computer manufacturer ba ang account ng technical support dito??? ala bang dsl or dial-up accounts? or even gaming?

[gadƒly]

Originally posted by babyboy22
Computers Kame..
You have to be promoted muna to CSA 2.. so u can get bigger salary.. =)
it really depends on ur performance..
try it dude.. who knows.. =D

cybertron ka noh? :wink:

[Brandon96]

callboi22,

please PM me info about Foundation Skills Trainers (particularly for American Cult and Geog, Vocabulary, Accent). Thanks! How much is the net takehome pay including benefits and allowances, may bond ba, and ano requirements? gusto ko magwork sa Megaworld Plaza building eh. CC3!

[yellowRanger]

Brandon96, you're kinda very particular with pay:lol: why not apply as an Operation Manager or AOM?

[Brandon96]

yellowRanger, I don't have management experience. Its just that in my judgment I am best suited to do trainer work.

i remember the time i went to CC3 to get clearances from the Training Division. one of them asked a grammatical question. i thought to myself, "you guys are trainers, you should know that" and then realized that hey, I could do their jobs, and modesty aside, perhaps even better. :)

at my current job i make 26-28k a month but it's kinda stressful (cancel, cancel!) and it's in Makati so if i could make at least 20k in a Libis job, that's not exactly a no-brainer but on the other hand doesn't have to be mentally draining at the end of a long 10-12hr day, then I'll go for it. :)

So help me................trainer positions info, please, perks, sweldo, erquirements, bond, etc. :D

[callboi22]

people interested to work for etel... pm me. i don't normally do this... but we're already scraping the bottom of the barrel and still having difficulties finding QUALIFIED applicants. generally, these are pos available: 1) TECH SUPPORT (the best!!), 2) inbound & outbound sales, 3) customer care (credit card, stocks, traveler's check), 4)multi lingual staff. For officer level pos, il still check.

[gamerz]

I HAVE A QUESTION!

what do you mean bya INbound and Outbound? in laymans term thanks in advance

[Brandon96]

Inbound...you sit there and relax while waiting for Americans to call in about their concerns using the client's products or services. (I enjoyed this a lot because there are times when calls aren't coming in so everyone is in a relaxed conversational mood, parang malaking college tambayan ang buong floor ng Etelecare Libis!). :D

Outbound....under pressure ka to make sales or to get surveys of Americans because you call them at their phone#s and they scream or shout at you because you're a "friggin' telemarketer", a disturbance, an annoyance. And of course, aside from yelling at you, most of them don't buy from you at all. So you're pressured on two ends--by Quality Assurance on your end, and by the yelling American on the other end.

[well_done]

inbound=petix

outbound=stress

[gadƒly]

Originally posted by well_done
inbound=petix

outbound=stress

outbound=easy promotion
inbound=uugatan ka muna

[`OVERK|LL]

Matrix = sakit sa ulo. Hehehe!

[sharingan]

exam and interview ko sa monday.TSR,Data Network specialist and Computer Systems Specialist ang in-offer sakin.

any tips?

[kill_dork]

I'm IN!!!! :))

[sharingan]

@kill_dork

any tips?

[kill_dork]

Just put yourself on the morning exam... HR are friendly peeps... yung tip lang naman ay wag kang kabahan.. kung tutuusin petiks lang lahat ng interviews and exams... and boy, they DO pay good!!

[sharingan]

i was given a job offer kaya lang hindi yung position na gusto.TSR nila ako nilagay,kahit anong haggle ko TSR lang talaga cz entry level lang daw ako.kaya ayun,reject ko na lang.but i must admit na maganda facilities nyo and sobrang accomodating mga tao lalo na *** mga HR,ang cute pa nila lahat lalo na si ms.lauren!

good luck sa inyo!

[DevlshlySinnful]

my hunnie works there! sa makati.

[maruzki]

Guys,

e-telecare called me up last wed and they did a phone interview. it went well naman. TSR yung offer saken, and i was scheduled to appear in their office the next day(am) but i got sick. actually by the time they called me up i was not feeling well already. so i didn't make it. then the same person called me up. she asked why i didn't make it, then i explained why so she said that if i want to pursue my application then i will just be re-scheduled. then they re-scheduled me to appear this week.

what does it mean? does it mean that e-telecare really wants me?

what if i fail the exam? because im quite nervous since im just a fresh grad and i think the exam there is hard. what kind of exam ba should i expect? if i heard it right, IQ and IT exam daw. i know i can handle the IT exam but IQ siguro i don't think so, lalo na yung mga figures na you must find the same figure in the choices.

also. i want to be assigned in makati because im from p'que pa and its super layo sa libis kahit may 3k allowance pa kulang na kulang pa din since i need to ride a taxi everyday. ok lang ba na i request to be assigned in makati instead? i mean my training will be in makati and will be assigned in makati?


lastly. the person who called me up leaved her no. to me(but i lost it) but she leaved her name. by the way, she is also the same person who called me up for the 2nd time. so when i get there, who should i look for? because she leaved me a contact person that i should look for the 1st time she called me up, but in the 2nd time, she said "See you in the office". so sino hahanapin ko? yung iniwan niyang contact person or siya na mismo? taga HR ba yung tumawag saken?

[galit_kay_kuhol]

Originally posted by maruzki
what does it mean? does it mean that e-telecare really wants me?

either that, but 99% of it is trying to pull applicants into their company to fix their attrition issues. they're desperate!

[maruzki]

Originally posted by galit_kay_kuhol
either that, but 99% of it is trying to pull applicants into their company to fix their attrition issues. they're desperate!

Why? what's the problem with e-telecare?

Ive read in this thread that they pay 18k for a TSR plus 3k for transpo and night diffs and OT pay?

How many times a week are the working days? Is it true that there are no HOLIDAYS?

Lastly. Who should i look for? the contact person that the interviewer gave me or should i look for her(interviewer) ?

Tips naman po kasi im on schedule for an exam and interview on thurs. tska in case, i passed.... can i ask them if i can just wait for a month to start working? because honestly, i have some pending applications in other companies.

[power(bubbles)]

Be very aware of JOY LO.

[name]

Originally posted by maruzki
Why? what's the problem with e-telecare?

Ive read in this thread that they pay 18k for a TSR plus 3k for transpo and night diffs and OT pay?

How many times a week are the working days? Is it true that there are no HOLIDAYS?

Lastly. Who should i look for? the contact person that the interviewer gave me or should i look for her(interviewer) ?

Tips naman po kasi im on schedule for an exam and interview on thurs. tska in case, i passed.... can i ask them if i can just wait for a month to start working? because honestly, i have some pending applications in other companies.

I'm not sure what the salary is right now.

5 times a week ang working days. There are times that you are forced to work on the 6th day. and definitely NO HOLIDAYS. rain or shine, bumabaha na or may giera, may pasok parin!

If you pass the interview (which I'm guessing you will), you can ask them if you can start working in a month. They would ask you the reason why and they would discourage you, saying na "magstastart na yung training this monday" or "yung opening hanggang this week nalang" or something to that effect.

I had a friend who told the HR person that she can only start on a given date (a month after) and they called her up naman a week before that given date.

Just make sure you don't sign any contracts, if balak mo talaga maghintay for better opportunities. :)

[maruzki]

Ok lang ba talaga yun? kasi sa totoo lang sa january ko pa gusto magstart. hehe. tagal pa no? ok lang ba sabihin ko yun? will i get accepted pa din ba kaya? kasi im still waiting for better oppurtunities din. tska malapit na ang xmas so meaning papasok pa din ako kahit noche buena ng family ko which is i think im not yet ready to face that consequence.

anyway, ilang days ba after ng 1st personal interview and exam ako ooferan ng job offer(if i pass)?

[gadƒly]

Originally posted by power(bubbles)
Be very aware of JOY LO.

ah eh.. wala na po sha sa etelecare. pinirate na po sha ng *********

[name]

Originally posted by maruzki
Ok lang ba talaga yun? kasi sa totoo lang sa january ko pa gusto magstart. hehe. tagal pa no? ok lang ba sabihin ko yun? will i get accepted pa din ba kaya? kasi im still waiting for better oppurtunities din. tska malapit na ang xmas so meaning papasok pa din ako kahit noche buena ng family ko which is i think im not yet ready to face that consequence.

anyway, ilang days ba after ng 1st personal interview and exam ako ooferan ng job offer(if i pass)?

Mabilis lang, minsan on the day itself, may job offer na agad.

I'm just telling what my friend experienced. Kasi sinabi rin nya na she has to go to the US for the holidays (which wasn't true, gusto lang nya magbakasyon muna sa bahay :D).

Baka ngayon, di na sila ganon. :)

[power(bubbles)]

Originally posted by gadƒly
ah eh.. wala na po sha sa etelecare. pinirate na po sha ng *********

what call centre?

[maruzki]

guys, totoo ba na 18k na yung salary ng TSR? tska may 3k na transpo allowance?

also. pag training ka pa lang ba you will already receive the full salary? tska may nagsabi saken na pagka training ka pa lang daw, pag nag absent ng 2 times terminated na? is that true?

lastly. sa training ba may mga exams din? so pano kung bagsak ka sa mga exams? meaning terminated ka na din? goodbye e-telecare na?

[mindslave]

Hey guys I'd like to apply for an IT position there, just got my ccna and im still planning on pursuing other certs. Are there any IT positions open?

[callboi22]

yup senior application developer

[maruzki]

anyone can confirm about the salart of a TSR right now? may nagpost dito 18k daw plus 3k for transpo and may mga spiffs abd OT pays pa.

[gambit_workshy]

last I heard..while your still proby, basic is 12K + 3K allowance + 30% nyt diff (if your assigned the graveyard shift). Upon regularization, your basic would be 15K + 3K allowance

[sharingan]

18k is for tsr2

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[iced_blue]

guys please help naman regarding job interview experiences nyo and some tips to some questions.. I'm planning to apply for a call center job. Sana may magreply. Thanks!!

[callboi22]

6 mons proby = csa = 12000 + 3000 transpo allowance
tsr1 = 15000 + 3000 trans allow
tsr2 = 19440 + 3000 trans allow
tsr3 = 22440 + 3000 trans allow

toic = 27000 + 3000 trans allow
TL and trainers = :-P

[maruzki]

Guys, i passed the test skills stage. grabeng IT exam yan, nakakabaliw. sa IQ exam ok lang. TSR nga pala inaplayan ko. pinapabalik ako sa friday for interview. pero nilagay ko sa january 2005 pa ko puwede magstart kasi i have my graduation, baccalureate, and out of country ako for 2 weeks on december. sana HR could wait. what is the probability kaya na they will consider me? sana wala munang pirmahan ng contract kasi kung ganun nakatali na ko nun.

[maruzki]

pano pag TSR trainee pa lang? 15k na agad yung salary mo with 3k allowance and night diffs(if graveyard)?

[iced_blue]

May contract ba ang minimum duration sa call centers? For example, you should stay with the company for at least 6 months or so??? Or ANYTIME pwede ka umalis???

[maruzki]

yup. may contract. sa etelecare ang CSR is 6 months and TSR is 1yr and 2 months.

guys, paki answer naman yung question ko above.

thanks

[gambit_workshy]

Originally posted by maruzki
pano pag TSR trainee pa lang? 15k na agad yung salary mo with 3k allowance and night diffs(if graveyard)?

12K po ang basic mo for 6months, upon regularization(TSR1) po magiging 15K

[baybee]

anong difference ng TSR sa CSR?

[jmeister]

TSR - Technical Support Reps - mostly for PC troubleshooting and the like
CSR/CSA - Customer Service Reps/Associates - assigned as frontline customer to a client, could be financial or otherwise, also in sales

[maruzki]

ahhh...12k for 6 months. puwede na but during the 6 months ba you will receive the transpo allowance and you can have your bonuses na? . pero yung bond nila for TSR is 14 months right?

[callboi22]

yep ull receive allowance during the 6 mos period as well as your bonus. bond for tsr is 6 months.

[urgudfella]

Any QA specialist here? I have questions po kasi...thanks!

[sofia g9]

^^^^I'm a QA Specialist. Shoot!

[maruzki]

just had my 2nd interview kanina for a TSR position. 6 months nga yung bond sa TSR. i thought its 1 yr and 2 months. i said to them na sa january pa ko magsstart and its ok with them, then they said na sa january na lang daw yung final interview. just call them up and pa schedule ako. they will put my application in active file.

hiring pa din kaya sila on january? and mahirap ba yung final interview? kasi sabi it will be like 45mins daw. ang tagal.

[sharingan]

@maruzki

ang dami mong tanong na non-sense!kung ayaw mo,wag mo!

[maruzki]

@sharingan: hindi ka din bastos no? and anong non sense sa tanong ko? hoy bata. bago ka magpost isipin mo muna sinasabi mo. siguro highschool ka pa lang kaya ka ganyan? or worst palamon ka pa lang ng magulang mo kaya wala ka pang alam sa mga pag aaply. ayusin mo sarili mo.

[sharingan]

:~(

[sofia g9]

The bond for TSRs and CSRs is 6 months. For mangerial/support group positions, it's 14 months.

So far, eTelecare ha been good to me. Mejo toxic sa department ko kasi outbound sales kame (NITRO). And for some reason, mahirap maging QA dun :glee: But it has been a rewarding experience and I hope to stay with eTelecare after my 14 months.

@maruzki> most probably eTel will still be hiring then and usually the final interview will consist of a mock call (sales pitching or something techie, may script naman eh, so okay lang yun), then interview na: simple lang, kung pano mo nalaman na may opening sa eTel, kung may kakilala ka, what do you expect chuva chenes. I'm sure kaya mo yun.

Good luck!

[maruzki]

@sofia: thanks for the info. ummm... how do you find the graveyard shift?

[sofia g9]

^^Sanayan lang talaga sa night shift. Akala ko dati super hassle sa night shift, pero masaya rin pala. Siguro, it's how you're gonna handle the stress or the sleepiness. But I don't mind being in the night shift. Actually kaya okay ako sa call center, wala sa akin yung scheduling. Ang maganda pa dito, since outbound yung program and sa QA team kami, we have Sat-Sun off. So okay talaga *okay*

[sofia g9]

sorry...so sorry...double post :*)

[iced_blue]

Ei guys ok lang ba umalis sa Etel after 3 months from your starting date? I need answer please. Thanks

[ayu00]

iced_blue

If you don't have a bond, sure you can. But one thing you need to consider is whether you want to put this in your resume or not. Having quit after less than a year will put some people uneasy about hiring you. They'll think that you're not sure of what you want...

[iced_blue]

guys ano ba ang ginagawa ng inbound and outbound? please elborate naman. ano ang mas ok at hindi ok? why?

[sofia g9]

Outbound> ikaw ang tatawag sa customers: you sell something...may program naman na magve-verify ka lang ng mga information from businesses. Again, mejo toxic, you have a set of guidelines to follow for the sale to ba valid. You have to have the patience and the never-give-up attitude. Taas ng commission, so tiba-tiba ka pag naka-sale ka. :D

Inbound> customer will call you for technical issues or customer service issues. May inbound sales din. May commission din though I don't know kung gaano kalaki. Ikaw ang naghihintay sa tawag.

[anne_373]

hayyyy am i goin to grab the op for QA position? help naman po? is it easy?

[Ruffendz]

Ey fellow eTel peeps! friendly advice if u dont wanna hav a miserable life in eTel stay away from TL Dean Astete, promise! u'll thank yourself u dint know dis guy. Dis Punk doesnt even deserve to be a TL i swear dis guy is so Dumb he cant even speak straight english. for those hu knows him im sure u know *** im sayin. He got terminated in Linksys bcos he was caught tampering his attendance n now he's still doing it in etelecare. Guys Beware!! I rmbr wen we were talkin 2 d Belkin peeps b4 during training we had a conference call he kept answerin and sure enough he humiliated himself by giving dumbass answers. Dean u give etel a bad rep. u squatter go bak to skul in AMA n learn how to speak english ryt. eeeeeeewwwwwwwwwwwww!:mad:

[maruzki]

guys, puwede ba ko makiusap sa hr na sa makati na lang ako maasign? kasi im from pque pa and going back and forth to libis kung graveyard shift ka is very pricey. i need to ride the taxi everyday(back and forth).

[anne_373]

err so if thats the case(@maruzi)its possible that ill be assigned to libis din......

[anne_373]

Originally posted by callboi22
6 mons proby = csa = 12000 + 3000 transpo allowance
tsr1 = 15000 + 3000 trans allow
tsr2 = 19440 + 3000 trans allow
tsr3 = 22440 + 3000 trans allow

toic = 27000 + 3000 trans allow
TL and trainers = :-P

how bout QA

[anne_373]

Originally posted by sofia g9
^^^^I'm a QA Specialist. Shoot!

i guess you're the right person im looking for. please tell me more about qa in etel. is the work stressful as tse agents? how bout the starting salary? bond? what do you usually do?
giving me infos will be very much appreciated, coz i have an offer from etel with regards to qa position.

[sofia g9]

callboi2> are you from eTel? Kasi, yung mga ka-wave ko na CSRs, 10T ang start then 3T transpo allowance. This was just in July of this year.

Well, QAs have different levels din, QAA1, QAA2, then QAA3. After that you can become a TOIC (team officer-in-charge). I'm currently a QAA2. Starting salary would depend on your level (I was a TSE before for 19 months sa Sykes, then eTel hired me as QAA2 agad). May performance appraisal din, so pataas ng pataas yung salary mo. For example, as a QAA2 my salary will range from 15T to 22T. Yes, may bond: CSRs have a bond of 6 months or pay 15T ata. My bond is 14 months or pay 55T :eek: Buti na lang I like the work.

Work is not as stressful, IMO, as when I was an agent. Although you have quotas to meet, once you get the hang of things, madalian ka na. I'm with SBU (sales business unit), so mejo toxic dun kasi outbound sales. QAs basically listen to calls and rate the calls. In our dept, if it's a quality sale, it will push through, kung may mali yung agent, pull-out agad yun and wala silang commission for that.

From what I know, I may be wrong, SBU programs are housed in PBCom (CC2), whereas the TSBU (technical support business unit) programs are in Libis (CC1 - Citibank, CC3 - Megaworld).

[callboi22]

yup am a tech trainer. there's a difference between tsbu and sbu new hires in terms of salary. tsbu starting salary 12k + 3K allow. sbu, you have inbound (12k + 3K allow + commish) and outbound (10K + 3K allow + commish).

i am not sure about sbu's bond but for tsbu it's 6 mos, 45K. :-)

Originally posted by sofia g9
callboi2> are you from eTel? Kasi, yung mga ka-wave ko na CSRs, 10T ang start then 3T transpo allowance. This was just in July of this year.

Well, QAs have different levels din, QAA1, QAA2, then QAA3. After that you can become a TOIC (team officer-in-charge). I'm currently a QAA2. Starting salary would depend on your level (I was a TSE before for 19 months sa Sykes, then eTel hired me as QAA2 agad). May performance appraisal din, so pataas ng pataas yung salary mo. For example, as a QAA2 my salary will range from 15T to 22T. Yes, may bond: CSRs have a bond of 6 months or pay 15T ata. My bond is 14 months or pay 55T :eek: Buti na lang I like the work.

Work is not as stressful, IMO, as when I was an agent. Although you have quotas to meet, once you get the hang of things, madalian ka na. I'm with SBU (sales business unit), so mejo toxic dun kasi outbound sales. QAs basically listen to calls and rate the calls. In our dept, if it's a quality sale, it will push through, kung may mali yung agent, pull-out agad yun and wala silang commission for that.

From what I know, I may be wrong, SBU programs are housed in PBCom (CC2), whereas the TSBU (technical support business unit) programs are in Libis (CC1 - Citibank, CC3 - Megaworld).

[soulthird]

TSBU is housed in PBCOM, Libis, and Cebu.

[sofia g9]

callboi22> Ooops, sorry. Got your nick wrong on my last post. Anyway, thanks for the info.

[modaco]

Goodluck sa mga agents based on Cebu! :cool:

[purple_madness]

Originally posted by anne_373
hayyyy am i goin to grab the op for QA position? help naman po? is it easy?
FCSBU QA reporting! :soldier:

grab mo na, shiny happy people kami.


and bawal ang baduy. just kidding!

yun nga lang, you have to remember that your duties as a QA ay hindi restricted to rating calls.
at ihanda mo na ren ang sarili mo sa sangkaterbang straight-shifts pero you have your weekends off AND you spend christmas and new year with your family *okay*

[amazonang_qt]

Originally posted by sofia g9
^^^^I'm a QA Specialist. Shoot!

how much is the starting salary of QAA 1? tnx!

[MC21]

Hi Etel peeps!

I'm currently employed as a tech support with other call center located also in libis, and i'm wondering if the salary in etel es basd on tech experience with other companies.

Will i get more than the basic salary for tech support in etel since i already have tech support experience?

[sofia g9]

Originally posted by purple_madness
FCSBU QA reporting! :soldier:
yun nga lang, you have to remember that your duties as a QA ay hindi restricted to rating calls.
at ihanda mo na ren ang sarili mo sa sangkaterbang straight-shifts pero you have your weekends off AND you spend christmas and new year with your family *okay*

Right on! That's what I like about this job. Straight-shift nga pala ako mamaya!

[sofia g9]

Originally posted by amazonang_qt
how much is the starting salary of QAA 1? tnx!

Honestly, I'm not sure. Ranges from 12T to 16T. Not sure ah.

[amazonang_qt]

tnx sofia g9!

[corcor]

Guys I have a question...whats the relocation package for those who want to be assigned in Cebu? Do they provide housing? free laundry?

[xtrbz]

well,at jobsdb.com, etelecare is open for CONTRACTUAL INBOUND customer service Associate. Does this position do some (sort) of selling too? Wht's d similarity btwn Sales Rep and an inbound cust svc associate?And how's/what's the sked for a contractual worker there?

[FendeR_21]

12-16k for QAA1?? whats d difference between QAA1 vs QAA2,3,4 etc??? (aside from pay) :)

[junben_c]

hi guys, i have bedspaces for rent. its located near pbcom bldg. one ride by jeep from ayala. the name of the condo is kingswood along pasong tamo. the room has its own toilet and bath and can accommodate 4 people. the rent is 2500 each. the unit also has a common living room, dining room and kitchen. plus you can also use the amenities of the bldg like swimming pool, gym, courts, etc. this is perfect for those who live far from makati and those who work on shifts. feel free to call me 09223012135. thanks...

[Tranquility]

guys, ok ba mag-interview si ms. lauren? di ba intimidating? interview ko sa monday sa libis. sana pumasa. medyo contagious pala yung "twang" nila, nadala ako eh. :lol:

[FendeR_21]

i ahve a question, im from cebu and i heard that TSBU will be here. what is TSBU by d way? is this tech support or sales? and if you are a QA for TSBU what exactly do you do.... thanks! urgent....

[c0re21]

TSBU: technical support business unit. QA for TSBU? listen and rate agents.

[sharingan]

ang ganda nun ni ms.lauren!hehe

[c0re21]

bawal panget sa etel e

[FendeR_21]

tech suport business unit.. as i understand yeah its tech support, but wats business unit? are you guys gonna sell in this account? am i gonna do QA for a sales account then?

[c0re21]

nyek! nope... here how it goes... operations are divided into different business units (i.e. departments) like sales, financial service, technical support (SBU, FSBU, TSBU....) etc... TSBU is for programs offering tech support and tech support pipol do not sell products... they provide assistance in helping cust solve technical (IT-related) problems... so kung QA ka, malamang makikinig ka sa mga calls rate mo mga tech support agents based sa kanilang customer interaction skills and business compliance.

[sofia g9]

Sinong mga taga-SBU dito? Haha! Ang saya ng GA kagabi :D Nanalo kasi ako rice cooker sa raffle!

Nitro rocks!

[c0re21]

sofia g9: saya naman sa unit nyo... asa pa ako magkaGA buong matrix!! hehehe!!

[Tranquility]

ei balita ko sobrang erratic yung pag-change ng schedule sa e-tel, everyday daw? is this true? makakasira ng body clock yun.

ms. lauren's not intimidating? mabait ba s'ya? didn't asked if she's goodlooking. :lol:

[sofia g9]

Originally posted by c0re21
sofia g9: saya naman sa unit nyo... asa pa ako magkaGA buong matrix!! hehehe!!

Wala ba kayong GA sa TSBU? Ang alam ko lahat ng BUs may GA or baka tapos na sa inyo? Pero, come to think of it, malabo nga, kasi inbound kayo, diba?

It was Thanksgiving kasi kagabi, so no calls (outbound kasi kami), sinakto yung GA.

:D

[c0re21]

sofia g9:
yup... wala kaming nababalitaan na GA sa BU namin... anyway, ang lungkot nga kahapon at nung isang araw sa floor e... wala na kasi mga 1st batch ng cebu peeps tapos ang unti ng calls... mga tumatawag mga immigrant lang sa US na hindi nagcecelebrate ng thanksgiving... :P btw, lahat ng programs sa sales ba kasama?? malamang!!

Tranquility:
hindi naman pabago bago ng skeds... usually after every quarter ng taon nagbabago ng sked... anyway, simula nung sumabak ako sa floor e same pa rin sked ko... more than two quarters na yun... ang nagbabago lang e yung off skeds...

[lh3n]

Originally posted by RuFfenDz
Ey fellow eTel peeps! friendly advice if u dont wanna hav a miserable life in eTel stay away from TL Dean Astete, promise! u'll thank yourself u dint know dis guy. Dis Punk doesnt even deserve to be a TL i swear dis guy is so Dumb he cant even speak straight english. for those hu knows him im sure u know *** im sayin. He got terminated in Linksys bcos he was caught tampering his attendance n now he's still doing it in etelecare. Guys Beware!! I rmbr wen we were talkin 2 d Belkin peeps b4 during training we had a conference call he kept answerin and sure enough he humiliated himself by giving dumbass answers. Dean u give etel a bad rep. u squatter go bak to skul in AMA n learn how to speak english ryt. eeeeeeewwwwwwwwwwwww!:mad:

hhahahhahaha... :rotflmao:

i don't know why people don't learn from their mistakes!

[c0re21]

kilala mo sya lh3n?? *** yun?? nung nakita ko ** yung name nya pinahanap ko pic nya sa L2 namin... hehehe!! kasuklamsuklam ba talaga??

[EcKo_01]

hello... can i send my resume online? :)

[c0re21]

@EcKo_01
ang alam ko pwede... try recruiting@etelecare.com

[lh3n]

Originally posted by c0re21
kilala mo sya lh3n?? *** yun?? nung nakita ko ** yung name nya pinahanap ko pic nya sa L2 namin... hehehe!! kasuklamsuklam ba talaga??

we were batchmates at linksys...never had anything against him personally coz we're one tight knit group. but professional wise, i'd rather not divulge it here, apparently etel folks have heard about his case at L2S. :)

[sweetmaryjane]

wala ba ditong mga taga NITRO na account?

[sofia g9]

Merry Christmas!

[c0re21]

happy new year!!

[sofia g9]

Originally posted by sweetmaryjane
wala ba ditong mga taga NITRO na account?

I'm with Nitro but I'm a QA. Any questions?

[sweetmaryjane]

wala naman po... i was with nitro before in pbcom

[c0re21]

ang tataray ng mga ate... hehehe!!

[boi_bibo]

HAPPY NEW YEAR!!!! YAHOOOOOOOOOOOOOOOOOOOOOO

[msproblematique]

ano mga opening sa etel cebu?

[allertsek]

Originally posted by lh3n
we were batchmates at linksys...never had anything against him personally coz we're one tight knit group. but professional wise, i'd rather not divulge it here, apparently etel folks have heard about his case at L2S. :)

uhm... ok naman si tl dean nung nasa etel pa ko. stayed there for 8 months at 7 months akong nagko-call. pero 1 lang masasabi ko. at least ***, marunong mag-t/s at nakikipag-t/s sa custs pag kailangan. yun lang. hehe

[c0re21]

ic...

[inpinkmode]

How's E-TEL compared with other leading Call Center? In terms of people, salary, opportunities for growth, benefits...
Specifically, compared with: Convergys, PS, Sykes, Epixtar, E-Performax, InfoNxx, ICT

...just curious

[callboi22]

no comparison

[c0re21]

How's E-TEL compared with other leading Call Center? In terms of people, salary, opportunities for growth, benefits...
Specifically, compared with: Convergys, PS, Sykes, Epixtar, E-Performax, InfoNxx, ICT

...just curious

well, etel na lang ata walang salary increase...

[TinkerBelle81]

i used to work for etel and now i regret being there.
sobrang walang job security now that they're downsizing. they were hiring a lot of people for the peak season of one of their accounts, then after the peak, sobrang dami nilang tinanggal na employees. actually, either tinanggal or linipat sa tech support kahit na walang alam sa computers. tapos pati yung ibang mga TLs ililipat sa cebu. tapos yung mga taga cebu linipat dito. basta sobrang gulo sa etel based on my experience. kahit nga schedule sobrang gulo. i knew someone whose schedule changed everyday for one week. usually either every week or twice a week na magkaiba ang sched ng mga tao.

then they pulled out a new outbound sales account. so yung mga nandun linipat sa tech support kahit na clueless about computers. i know people who got hired just last november and they have been transferred to 3 different programs already.

kaya sa mga balak mag-apply, wag na kayo dito mag-apply especially during the peak season of one of their accounts kasi either tatanggalin kayo after the peak or pagpapasa-pasahan. the peak is the xmas season and balita ko june-july din. so BEWARE!!!

[c0re21]

i used to work for etel and now i regret being there.
sobrang walang job security now that they're downsizing. they were hiring a lot of people for the peak season of one of their accounts, then after the peak, sobrang dami nilang tinanggal na employees. actually, either tinanggal or linipat sa tech support kahit na walang alam sa computers. tapos pati yung ibang mga TLs ililipat sa cebu. tapos yung mga taga cebu linipat dito. basta sobrang gulo sa etel based on my experience. kahit nga schedule sobrang gulo. i knew someone whose schedule changed everyday for one week. usually either every week or twice a week na magkaiba ang sched ng mga tao.

then they pulled out a new outbound sales account. so yung mga nandun linipat sa tech support kahit na clueless about computers. i know people who got hired just last november and they have been transferred to 3 different programs already.

kaya sa mga balak mag-apply, wag na kayo dito mag-apply especially during the peak season of one of their accounts kasi either tatanggalin kayo after the peak or pagpapasa-pasahan. the peak is the xmas season and balita ko june-july din. so BEWARE!!!

masyado kang bitter a... ako medyo lang... hehehe!! kainis!! wala pa rin yung back pay ko!!

[Chiway]

wala naman po... i was with nitro before in pbcom taga nitro ata yung kaibigan ko... pangalan niya ay paul alan heaton... don't know if you know him though... ako naman sa matrix... sino ang mga taga-matrix dito?

[Chiway]

ei balita ko sobrang erratic yung pag-change ng schedule sa e-tel, everyday daw? is this true? makakasira ng body clock yun.i've only been with etel for 3 months at naka-experience na ako ng ganung situation. no complaints though. alam ko namang haharapin ko yun when i decided to work for the company. i was forewarned by the recruitment people... pati na rin nung initial month ko sa etel, nasabihan na rin kami nun. oo nakakalito nga siya in terms of one's body clock... pero sanayan lang yan... at least na-experience ko na habang maaga hehehe.

[boi_bibo]

i've only been with etel for 3 months at naka-experience na ako ng ganung situation. no complaints though. alam ko namang haharapin ko yun when i decided to work for the company. i was forewarned by the recruitment people... pati na rin nung initial month ko sa etel, nasabihan na rin kami nun. oo nakakalito nga siya in terms of one's body clock... pero sanayan lang yan... at least na-experience ko na habang maaga hehehe.

matrix ka? hehehe ano wave mo? ako wave 79a

[Brandon96]

I worked at Etelecare for XMEN in 2003. Is it true the XOR program is extinct na, having been taken abroad, back to the US? So ano na lang programs doon sa CC1?

I think CC1 is the best Etelecare call center kasi it's the original, it's most accessible to commuters, day shifters have access to Citibank's 2nd floor canteen and its very affordable, nutritious, natural food--and of course the inbound accounts. CC3 is a nice building though it's mainly for Admin, HR and Trainers I think. And you have to walk to get there and ride 2 elevators. CC2 is the ugliest because it's in downtown Makati and I prefer suburbia to downtown urban jungles.

[c0re21]

matrix!! ako matrix!!! nagresign na ako two weeks ago... may new opening na ba?? saya nung "haller!! thank you for calling dell! this is core, how may i help yah?" panalo!!

[kusanagi]

etelecar malaki talaga yuang kumpanya yang mahigpit atah sila sa comm skills

[sofia g9]

taga nitro ata yung kaibigan ko... pangalan niya ay paul alan heaton... don't know if you know him though... ako naman sa matrix... sino ang mga taga-matrix dito?

I know him and yes, he's from Nitro.

[Alunsina]

is it true na freeze hiring ang etel?

[FendeR_21]

freeze? y anong nangyari

[kurama1979]

Totoo ba na may gateway na account sa etel?

[c0re21]

freeze hiring? siguro kasi hindi pa nagrerenew ng contract ang dell relationship tech suppport...

gateway?? wala pa ata...

[sweetmaryjane]

paul alan heaton? anong wave siya? kasi medyo naguluhan na ako sa mga taga nitro lalo na nung nilipat samin yung mga taga samurai dahil nawala yung account nila... sofia.... nitro ka pa rin ba? andyan paba sa cc2 si tl hec?

[purple_madness]

I worked at Etelecare for XMEN in 2003. Is it true the XOR program is extinct na, having been taken abroad, back to the US? So ano na lang programs doon sa CC1?

I think CC1 is the best Etelecare call center kasi it's the original, it's most accessible to commuters, day shifters have access to Citibank's 2nd floor canteen and its very affordable, nutritious, natural food--and of course the inbound accounts. CC3 is a nice building though it's mainly for Admin, HR and Trainers I think. And you have to walk to get there and ride 2 elevators. CC2 is the ugliest because it's in downtown Makati and I prefer suburbia to downtown urban jungles.

buhay na buhay ang XOR

[purple_madness]

well, etel na lang ata walang salary increase...
meron :naughty:

[purple_madness]

12-16k for QAA1?? whats d difference between QAA1 vs QAA2,3,4 etc??? (aside from pay) :)

responsibility. although your primary job is to rate calls, pasok mo na ren ang training, taga maintain ng online worksheet guide, taga audit ng program, at pagawa ng reports -- ng MADAMING MADAMING EXCEL-BASED REPORTS. :dizzy:

Tapos depending on your level, yung bulk ng trabaho nahahati. like say kung QAA1 ka, mas madami kang time dapat na nag r-rate kesa sa 3 kasi yung three, 'expert' na sha dapat so tanungan na lang sha ng bayan at taga gawa ng report.

After nun, QAO tapos TOIC, TL, STL tapos may ari na ng QA :teehee:

[sofia g9]

paul alan heaton? anong wave siya? kasi medyo naguluhan na ako sa mga taga nitro lalo na nung nilipat samin yung mga taga samurai dahil nawala yung account nila... sofia.... nitro ka pa rin ba? andyan paba sa cc2 si tl hec?

Hmm. I don't really know Paul's wave, sorry. Yes, I'm still in Nitro, and TL Hec's still in the program as well.

[Metrophile]

I worked at Etelecare for XMEN in 2003. Is it true the XOR program is extinct na, having been taken abroad, back to the US? So ano na lang programs doon sa CC1?

I think CC1 is the best Etelecare call center kasi it's the original, it's most accessible to commuters, day shifters have access to Citibank's 2nd floor canteen and its very affordable, nutritious, natural food--and of course the inbound accounts. CC3 is a nice building though it's mainly for Admin, HR and Trainers I think. And you have to walk to get there and ride 2 elevators. CC2 is the ugliest because it's in downtown Makati and I prefer suburbia to downtown urban jungles.


XOR's still there.

[sweetmaryjane]

sofia... big favor naman po... kung hindi lang hassle... ask naman po schedule ni tl hec. hindi pa kasi ako nakakapagclearance eh. thanks!

[c0re21]

tagal naman ng processing ng checks!! hehehe!!!

[sofia g9]

sofia... big favor naman po... kung hindi lang hassle... ask naman po schedule ni tl hec. hindi pa kasi ako nakakapagclearance eh. thanks!

2nd shift pa rin si TL Hec. So 5am to 1pm siya nasa office.

[sweetmaryjane]

thanks po ng marami!

[sofia g9]

No problem, sweetmaryjane. :D

[FendeR_21]

i got this info from an existing thread ....

balita sa sitel daw marami na natanggal ..tapos di pa nagrenew ng contract ang dell sa etel ...balak ata tanggalin ang CTS account nila !!!

and i heard a number of agents are already terminated.... WTF is happening????? are they gonna lose the account?

[speed_demon]

san mas ok na etel? yung sa libis o ayala? ano ba difference maliban sa location?

[riskbreak]

san mas ok na etel? yung sa libis o ayala? ano ba difference maliban sa location?

i used to work at etel....

Actually pareho lang libis or ayala same work load pa din, sila ang magdedecide kung san ka nila ibabato at hindi ikaw, pero minsan determining factor din sa kanila kung malapit ang bahay mo sa libis or makati.

Ako naman kase dati sa libis naka assign then nagpalipat ako ng makati kase ginawa nila dati lahat ng INSPIRON ng dell ay sa makati tapos nagparequest balik libis ulit ako kase nilagyan na nila ng firewall at hinigpitan paggamit ng internet sa makati kaya di na ko makapag ym at makapag chat habang nagtatrabaho dati, ng nasa libis na ko nagkaron sila ng bagong building w/c they call CC3, masmalakas ang aircon , masbagong mga PC pero mabagla pa din dahil masyadong nagtitipid sa budget ang etel para dagdagan ang mga MEMORY ng mga computer nila.

For short kung regular ka na medyo may konting right ka na siguro para umappeal at magrequest kung gusto mong magpalipat sa LIBIS or MAKATI depende basta yung program mo ay meron sa parehong location...ummm labo ko ba?


Pero nakakamiss din yung mga magaganda dati sa ETEL haaayyy yung mga crush ko.... si anna dj yung , si elaine dun sa HR at lalo na si HERSHEY yung TL sa matrix na tuwing makikita ko lagi na dadaan ay nagiislow motion ang lahat ng bagay at sya lang ang may kulay habang black and white ang kapaligiran hehe, gusto ko pa naman sya laging kausapin sa elevator tuwing makakasabay ko pero parang nawawala lagi boses ko pagmagsasalita na ko haha

[c0re21]

i got this info from an existing thread ....

balita sa sitel daw marami na natanggal ..tapos di pa nagrenew ng contract ang dell sa etel ...balak ata tanggalin ang CTS account nila !!!

and i heard a number of agents are already terminated.... WTF is happening????? are they gonna lose the account?

i've heard about this too... sabi nga, ililipat daw matix CTS agents sa PWS, KUNG pasado stats nila... otherwise, you're OUT! starstruck!

[FendeR_21]

guys if you dot mind me asking, whats PWS? :)

[callboi22]

PWS = Premier Warranty Support. This is the equivalent of the ACS' gold technical queue. It was pioneered in eTel by Dell and we're the only contact center in the world that supports it (not even Dell's inhouse support :naughty: ). It's true that eTel is cutting off non performers because of the performance based attrition implemented last year NOT because of Dell pulling out of the company!

[FendeR_21]

well at least there's an assurance that Dell is staying Put :)

[c0re21]

super cost cutting ang etel a... dami na nawalang programs... tapos sa matrix (dnt know if true sa ibang programs) e pag nagsubmit ng resignation e immediate na agad ang effectivity... dami rin na nagreresign na oldies sa matrix... tsk tsk!! nauubusan na ng seasoned techs kaya pati TLs at L2s pinagko-calls na rin!! tsk tsk!!

[riskbreak]

yung mga memory sa mga workstation sa etel inupgrade na ba nila , dinagdagan na ba nila?or ganun pa din kabagal?

pahigpit nga ng pahigpit ang metrics sa matrix dati yun ang napansin ko , parang feel ko nga dati parang gusto nila maging robot na lang kami na ganon kadali mag adjust hehe pero walang magagawa ganon ang gusto ng customers at client eh

regarding sa TL and L2 na nagkokols, sa tingin ko ok lang siguro na pag kols nila mga TL kase minsan ala naman ginagawa mga TL eh, pero yung L2 ok lang na hindi na talaga magkols for immediate technical assistance.

pero sana sa 5 days of work at least 2 days sana pagkols nila mga TL din para makatulong din sa que. Chaka yun nga para maipakita nya presently na kaya nya gawin yung gusto nyang ipagawa sa mga CSA / TSR nya yung mga pinapagawa nya sa kols, i know kaya nga napromote ang TL kase nagperform na sila dati kaya nga sabi ko "presently eh" kase nuon yon , masmaganda kung kita ang real time performance nyo din sana to set as an example, kaya sana pagkols nila mga TL din.

wala lang just a wild opinion :)

[c0re21]

@riskbreak, i think ur referring to the workstations in the 12thfloor PBCom right?? yup, upgraded na mga memory ng mga computers dun kaya lang super bagal pa rin... konti lang gumagamit ng mga workstations dun kasi pinupuno muna ang workstations sa 17th floor...

ang concern ko lang kasi sa TL na nagko-calls e kasi **** yung TL ko dati e external hire... wala alam sa tech support... ayun, muzta na kaya sya ngayon sa calls??

[soulthird]

hoy huli ka. sumbong kita hehe. joke. cnong tl tinutukoy mo...

[c0re21]

bwahehehe!!! hanggang dun na lang!! konti lang naman ang external hire na TL sa matrix e!!

[boi_bibo]

@riskbreak, i think ur referring to the workstations in the 12thfloor PBCom right?? yup, upgraded na mga memory ng mga computers dun kaya lang super bagal pa rin... konti lang gumagamit ng mga workstations dun kasi pinupuno muna ang workstations sa 17th floor...

ang concern ko lang kasi sa TL na nagko-calls e kasi **** yung TL ko dati e external hire... wala alam sa tech support... ayun, muzta na kaya sya ngayon sa calls??


hmmm...parang kilala ko yan...magandang TL ba yan? heheh if *** yun kateam mate ko *** hehhe half ng team namin ay mostly TLs ang gagaling nga nila although d na *** nakapagcalls for almost 2 years astig ang mga call handling skills nadadala sa bola hehhehe

"can i talk to your supervisor?!!!"....oh its your lucky day today wbeheheh im the supervisor

oo nga balita ko gagawing PWS yung mga natitirang matrix agents...oh well mukhang d ko na mararanasan yun dahil magreresign na ako pagkakuha ko ng PA...

[dark_red11]

waaaaa!! ano ba talaga pinakamagandang CC??
i'm from pasig..

[dennis071481]

:eyecrazy: Vertex Solutions ang pinakamagandang CC ***** sa Phil., wahahahaha!!!!!! :eyecrazy:

[biboxtreme]

super cost cutting ang etel a... dami na nawalang programs... tapos sa matrix (dnt know if true sa ibang programs) e pag nagsubmit ng resignation e immediate na agad ang effectivity... dami rin na nagreresign na oldies sa matrix... tsk tsk!! nauubusan na ng seasoned techs kaya pati TLs at L2s pinagko-calls na rin!! tsk tsk!!

they included me in the cost-cutting scheme. after almost 3 years of dedicated service. :splat:

i was forced to resign bec. they threatened me. they said it's better for me to resign or else face the possibility of termination. i never failed any PA nor included in the nonperformers but they are inventing ridiculous cite form accusations that may jeopardize my stay in the company. :depressed:

[biboxtreme]

PWS = Premier Warranty Support. This is the equivalent of the ACS' gold technical queue. It was pioneered in eTel by Dell and we're the only contact center in the world that supports it (not even Dell's inhouse support :naughty: ). It's true that eTel is cutting off non performers because of the performance based attrition implemented last year NOT because of Dell pulling out of the company!

i thought PWS = Precision Workstation. includes support for both desktop and portable pws. if warranty support yan e di parang customer service dating. dating CATS nalipat dyan.

[biboxtreme]

i used to work at etel....

Pero nakakamiss din yung mga magaganda dati sa ETEL haaayyy yung mga crush ko.... si anna dj yung , si elaine dun sa HR at lalo na si HERSHEY yung TL sa matrix na tuwing makikita ko lagi na dadaan ay nagiislow motion ang lahat ng bagay at sya lang ang may kulay habang black and white ang kapaligiran hehe, gusto ko pa naman sya laging kausapin sa elevator tuwing makakasabay ko pero parang nawawala lagi boses ko pagmagsasalita na ko haha

anna dj is still soic. mukhang busy sya ma reach ang quota nya para sa ma teterminate o mag reresign na excess employees.

TL na yata ng HR si elaine.

TL Hershey S. - matagal na nagresign. she was pulled out as TL bec. of "behavioral reasons." tinanggal team nya at nilipat sa iba. after that nag resign na rin yata dahil demoralized.

[biboxtreme]

well at least there's an assurance that Dell is staying Put :)

rumor has it that dell is leaving for good. this rumor came from former tsbu directors and former managers of matrix that resigned and transferred to a different company. the main reason is etel's charge is very high but the quality of service is deteriorating. also dell is planning to eliminate the "language barrier" by outsourcing call centers in canada instead.

[sharingan]

guys need help!

baka may kilala kayo sa recruitment.ask ko lang email address nila para makapag-pass ako ng resume

ty

[AE ng Bayan]

Came from Etel... Worked there for 2 years.. Left because honestly, the quality has detiriorated so bad.. I was an agent from Cowboy, to Solaris, XOR, Matrix Triage, Matrix Dimension, Matrix Inspiron.. Guys, to be honest, Etel has gone down...
And by the way... TL Hersh.. was my TL..and I was with her previous team. Just sharing.

[c0re21]

hoist!! mga matrix jan!! bawal yang ginagawa nyo! browing non-biz related sites!! pa-CITE ko kayo e!! mwehehehehe!!!

hmmm...parang kilala ko yan...magandang TL ba yan? heheh if *** yun kateam mate ko *** hehhe half ng team namin ay mostly TLs ang gagaling nga nila although d na *** nakapagcalls for almost 2 years astig ang mga call handling skills nadadala sa bola hehhehe

"can i talk to your supervisor?!!!"....oh its your lucky day today wbeheheh im the supervisor

oo nga balita ko gagawing PWS yung mga natitirang matrix agents...oh well mukhang d ko na mararanasan yun dahil magreresign na ako pagkakuha ko ng PA...

o well, isipin mo na gusto mo isipin baka magkabukuhan pa e!! mwehehehe!!! ok ba naman sya??


Came from Etel... Worked there for 2 years.. Left because honestly, the quality has detiriorated so bad.. I was an agent from Cowboy, to Solaris, XOR, Matrix Triage, Matrix Dimension, Matrix Inspiron.. Guys, to be honest, Etel has gone down...

alam nyo ba, etel is going to be listed in NASDAQ?? inuna pa nila yun kesa sa PSE... hmmm... etel going down? i dont think so... maybe one of their biz strategy is to "minimize" employees??



@soulthird,
were you referring to my post??

[AE ng Bayan]

hoist!! mga matrix jan!! bawal yang ginagawa nyo! browing non-biz related sites!! pa-CITE ko kayo e!! mwehehehehe!!!



o well, isipin mo na gusto mo isipin baka magkabukuhan pa e!! mwehehehe!!! ok ba naman sya??




alam nyo ba, etel is going to be listed in NASDAQ?? inuna pa nila yun kesa sa PSE... hmmm... etel going down? i dont think so... maybe one of their biz strategy is to "minimize" employees??



@soulthird,
were you referring to my post??
probably theyre not... oh well.. i guess things have just changed since i first enetered.. one thing for sure is there are alot of pretty girls there.. hehe.

[jaysnmig]

guys question. i just got a call from etelecare. and i got a phone inteview. for a technical support.
any technical supports peps here that can give me a info.
also i wanna know if how much do they pay for a technical support agent..
thanks in advance.. :)

[c0re21]

hi jaysnmig!! good luck. period. bow!

[riskbreak]

12 thou starting , 1 thou transpo allowance

tapos pag naregular ka after 6 mos. magiging 15 thou

well ganon dati (last year) ewan ko lang ngayon

once tinanggap mo offer nga pala, 5 days a week ka na lagi papasok hanggang mag resign ka, walang holiday holiday, minsan 6 days a week pa kase may mandatory day na papapasukin kayo minsan. yung work sked mo din pa iba iba lagi pwedeng magbago weekly or pwede din magbago every 2 weeks or 3 weeks or 1 month

[figureskater]

I thought the starting salary was 12 thou + 3K in allowances?

[c0re21]

yup... 12K + 3K transpo allowance starting ng TSR...

hmmm... sabi nila every 3months magbabago ng sked... pero buong stay ko sa etel e hindi man lang nagbago... nagbago lang yung sked ng team nung nagkawatak watak e...

[sofia g9]

Shoot. May pasok na naman mamaya. Grr. Straight shift pako nun. Hay.

[callboi22]

are you ready for eTel's newest technical support account this june 2005? *pexadik*

[FendeR_21]

are you ready for eTel's newest technical support account this june 2005? *pexadik*

june?is it open for Cebu? is it an ISP? ;)

[boi_bibo]

gusto ko ng umalisssss pero sabi 1 month pa daw...ayaw ko na talaga whaaaaaaaaaaa

[figureskater]

What is "straight shift"?
How does one get to Etel from UP?

[callboi22]

june?is it open for Cebu? is it an ISP? ;)

pilot run will be on june. yes, headcount for the pilot team will be evenly distributed between manila and cebu. it is a juggernaut in the isp field. :naughty:

[lego]

dude, kelan pwede mag-apply sa pilot Tech Support ng Etel .. what account??? thanks!!!

[mikeabundo]

I have a question.

eTelecare has Outlook Web Access (https://garrison.etelecare.com/exchange) just two clicks from their homepage (http://www.etelecare.com/), but most employees I've spoken to -- even team leaders -- don't know it exists. Those who do are deathly afraid to use it -- they think they'll be punished for it, but they can't explain why.

What's up with that?

[sofia g9]

What is "straight shift"?
How does one get to Etel from UP?

Straight shift...hmmm. It's working 2 shifts in 24 hours. For example 12mn to 6pm (12mn to 9am, 1st shift; then 9am to 6pm, 2nd shift).

[sofia g9]

I have a question.

eTelecare has Outlook Web Access (https://garrison.etelecare.com/exchange) just two clicks from their homepage (http://www.etelecare.com/), but most employees I've spoken to -- even team leaders -- don't know it exists. Those who do are deathly afraid to use it -- they think they'll be punished for it, but they can't explain why.

What's up with that?

I use that in the office if MS Outlook is not working.

Now, if I can only access it from my house. I've tried logging in but ayaw eh.

[mikeabundo]

I use that in the office if MS Outlook is not working.

Now, if I can only access it from my house. I've tried logging in but ayaw eh.

Why put Outlook Web Access login on your external website if employees can't log in remotely?

[clark_styx]

does any body here knows mr. archie p. ???

[buRNinKonfyuSt]

Sori,,,off-topic...


apartment For Rent!!!


Near Buendia Bel-air

Office - Residence 2 Br 90 Sqm

Pls Call
8444878/8442531 Look For Andring

Or Text

09154347295/09223026929/09182174497

Thanks!

[boi_bibo]

I have a question.

eTelecare has Outlook Web Access (https://garrison.etelecare.com/exchange) just two clicks from their homepage (http://www.etelecare.com/), but most employees I've spoken to -- even team leaders -- don't know it exists. Those who do are deathly afraid to use it -- they think they'll be punished for it, but they can't explain why.

What's up with that?


tanong k lang po matrix ka rin? ano wave mo? bawal kasi pagnahuli ka ng IT na nagaaccess nito meCITE form ka daw..well ewan ko kung totoo kasi iniopen ko naman *** sa house especially kung off ako kasi daming spammers hehehe yun nga lang magtyaga ka kasi sobbbbbrrrrraaaaaangggg baaaaggggaaaaalllll....hhehehe matagal ba makuha yung back pay?

[irateluvmachine]

Sori,,,off-topic...


apartment For Rent!!!


Near Buendia Bel-air

Office - Residence 2 Br 90 Sqm

Pls Call
8444878/8442531 Look For Andring

Or Text

09154347295/09223026929/09182174497

Thanks!

dude, u don't have to apologize for being off-topic... :rolleyes:

anyway, to stick to the topic(s)...is it really 12K starting for everybody, regardless of previous experience?

[mikeabundo]

tanong k lang po matrix ka rin? ano wave mo? bawal kasi pagnahuli ka ng IT na nagaaccess nito meCITE form ka daw..well ewan ko kung totoo kasi iniopen ko naman *** sa house especially kung off ako kasi daming spammers hehehe yun nga lang magtyaga ka kasi sobbbbbrrrrraaaaaangggg baaaaggggaaaaalllll....hhehehe matagal ba makuha yung back pay?

Backpay takes a while in any company. Finance, payroll, and eCare have actually been very responsive to my inquiries on the matter. :)

Why take the trouble to deploy such a fine business tool, make its login publicly accessible, and then punish your employees for using it? :surprised:

[boi_bibo]

Backpay takes a while in any company. Finance, payroll, and eCare have actually been very responsive to my inquiries on the matter. :)

Why take the trouble to deploy such a fine business tool, make its login publicly accessible, and then punish your employees for using it? :surprised:


honga eh...ewan ka ba dun sa mga yun ang labo hehhe

[dunnabebe]

nagapply ako kanina...ganon ba talaga...3rd interview would be group discussion daw that will last frm 3-4 hours...ano un! CSA lang nilagay ko although sabi ko sa future plans i would love to apply for a trainer position someday. weird weird! ill know tomoro.

[faaip_de_oiad]

I got a good friend in this company. He's in the VJ hunt. :lol:

[gadƒly]

ayus wala na namang surfcontrol! hehehe

[dunnabebe]

matagal ba talaga job offer ng etel? kasi i heard all good points naman sa final interview chuva! hirap pumasok dito!! sobra! parang sarap pumasok sa haba ng pinagdaanan mo... kaya lang tagal ng job offer. sana naman ill hear from them the news whether hired me o hindi. i think i deserve that. sabi friend ko sobrang arte 10k lang naman. DI AKO Galit etel ah! ito nga dream company ko. pangit lang na kung di nila ako tatanggapin di na lang nila ako tatawagan. Over all i had 4 sets of interviews, 1 phone simulation, i groups act, an IQ and essay exam.

[boi_bibo]

matagal ba talaga job offer ng etel? kasi i heard all good points naman sa final interview chuva! hirap pumasok dito!! sobra! parang sarap pumasok sa haba ng pinagdaanan mo... kaya lang tagal ng job offer. sana naman ill hear from them the news whether hired me o hindi. i think i deserve that. sabi friend ko sobrang arte 10k lang naman. DI AKO Galit etel ah! ito nga dream company ko. pangit lang na kung di nila ako tatanggapin di na lang nila ako tatawagan. Over all i had 4 sets of interviews, 1 phone simulation, i groups act, an IQ and essay exam.


follow-up mo na lang sa hr yung status ng application mo, alam ko kasi matagal ang processing ng application ngayon...kasi ako nun, after ng call simulation, job offer na kaagad for TSR...ewan ko lang ngayon kasi mahigpit na ata...goodluck to your application :)

[dunnabebe]

thanks! tagal nga eh! iniisip ko di na ako pumasa...after ng mga comments na "i like that quality...im looking for someone who has that attitude... chenes!" hay...sana nga ill hear from them asap... sabi nung hr na kinausap ko nung nagfollowup ako patatawagin daw saken. Just in case, sa SPEEDWAY acct daw ako. mejo sala daw talaga kinukuha nila kasi bagong acct. 60 pa lang nagkokols tapos lahat veteran agents na from etel. so kung mahihire daw, me chances daw of being one of the leaders. last na naginterview saken was the operations manager and pinresent na nya *** acct.

[mikeabundo]

"i like that quality...im looking for someone who has that attitude..."

Positive scripting is an essential skill at eTelecare. ;)

[boi_bibo]

Positive scripting is an essential skill at eTelecare. ;)

hahha natawa naman ako dito panalo!...speedway? tech account ba yun? wala na ko sa company officially, natapos ko clearance 1 araw hehhe...mamimiss ko mga peeps dito whaaaaaa

[faaip_de_oiad]

anyone who has heard of the VJ hunt? :glee:

[dunnabebe]

nyeche! script ba un! hahaha! para rin pala silang nagkokols...to think tinanong saken un kung required ba kaming magtodo rapport sa cust...syempre sabi ko lumalabas ng natural if you wanna help...wahaha! nagbobolahan lang pala kami... now i know. thanks for all the info...sayang dream company ko pa namna etel.

[dunnabebe]

nyeche! script ba un! hahaha! para rin pala silang nagkokols...to think tinanong saken un kung required ba kaming magtodo rapport sa cust...syempre sabi ko lumalabas ng natural if you wanna help...wahaha! nagbobolahan lang pala kami... now i know. thanks for all the info...sayang dream company ko pa namna etel.


HINDI na NGAYON! hehe!

[boi_bibo]

HINDI na NGAYON! hehe!

hahha huwag naman ganun..etel is a good company to work for...try to call hr to know the status of your application...kasi if you failed, sasabihin naman sayo yun kaagad, since bago yung account na mapapasukan mo kung saka-sakali *** medyo mahigpit at matagal yung screening process...

[dunnabebe]

sana ganon lang... tagal na kasi e kapalmuks pa nga ako nung una sa teletech sabi ko interviehin na nila ako dahil tatanggapin ko na etel kasi lakat ng feeling kong hired na ko... hay... hirap ng bum...lam mo as in i told them im super determined kasi nga gusto ko ng mabayaran credtcrds ko. ASAP pa ang availability ko ah. SANA nga sabihin nila. everdyay kong followup everyday din sabi nila tatawag sila ala pa din. Di ako makausad eh. :(

[KahLeeVogue]

white cove sucks big time... ang layo pa... buti na lang cute yung SOIC na isa hehehehe.

[aleczander]

one of thier "bigger" accounts is in deep sh1t. i hate to say this but im extremely disappointed, I beleive Recruiting made a mistake in being too agressive and now, what happens to the new employees who are affected by this so called tune up or ramp down???? it sucks to be transferred to another dept or "downgrade" our current position just to retain us as employees. im pretty sure you guys know what i mean, feel free to share your miserable experiences

[aleczander]

in a situation where i would resign, and im still not clear of the training bond... will etel relly go after me and let me pay the bond or will they really BLACKLIST me???? pls help, thanks

[boi_bibo]

hhmmm cyempre pagnagawol ka blacklisted ka na...hmmm madami akong kawave na nagawol pero i dont know if hinabol sila ng etel...ilang months ka na ba sa etel? tapusin mo na lang yung 6months atleast wala ka ng babayarang bond at ok pa yung record mo...matrix ka ba?

[aleczander]

pare boi_bibo *** wave ka? anyways.... *** if mag resign ako (hindi awol ha) pero d pa tapos ang bond??? ma blacklist p kaya ako? me clearance ako? what if ayaw na talaga (plus add the fact na kulelat na ang account).......... Thanks pare!

[gurly_shop]

Hi i just finished my final interview and the role playing in Etel. After the phone simulation, the HR told me that I did well and she also discussed the bond with me as well as the working shifts. She asked me rin where am I most comfortable working in, sa sales or inbound. I told her I can do both. The HR told me to wait for their call since there are no slots available and that my resume will be placed in the active file. I asked her if Iam assured of the job na and she said yes. Is this for real? Am I really in na? How long should I wait for her call?

[sMalLv!lLe]

Hi everyone...

I wonder if there's anyone here who is working in the recruitment department..i have a cousin who is badly in need of a job right now..

please let me know so I can email her resume..

Thanks a lot!! :)

[purple_madness]

does any body here knows mr. archie p. ???
i do.

sMalLv!lLe
just email the resume to recruiting@etelecare.com

[boi_bibo]

pare boi_bibo *** wave ka? anyways.... *** if mag resign ako (hindi awol ha) pero d pa tapos ang bond??? ma blacklist p kaya ako? me clearance ako? what if ayaw na talaga (plus add the fact na kulelat na ang account).......... Thanks pare!


ei dude read ur pm hehhe

[mikeabundo]

Is eTelecare still choosing employee representatives for policy formulation, as in the old Champions project? I just heard of an accomplishment at IBM that could be replicated to make the process faster, more inclusive, and more interactive.

From my blog, Information Narcosis (http://mikeabundo.blogspot.com/2005/05/theres-no-such-thing-as-too-many-cooks.html):
________________

There's No Such Thing as Too Many Cooks Anymore (http://mikeabundo.blogspot.com/2005/05/theres-no-such-thing-as-too-many-cooks.html)

Prof. JJ Disini (http://disini.i.ph/blogs/disini/?item=ibm-s-blogging-guidelines) points out that IBM's new blogging policy was written in only ten days by the company's bloggers using an internal wiki (http://en.wikipedia.org/wiki/Wiki).

When I was with eTelecare (http://www.etelecare.com), the closest we could come to such participative policy formulation was a handful of assigned representatives from all levels, and clunky paper forms distributed to employees. Without enabling technologies, participative policy formulation is a relatively slow, messy, and expensive process.

Perhaps wikis can actually make participative policy formulation the faster, cleaner, cheaper way to write the rules.

[gurly_shop]

Hi i just finished my final interview and the role playing in Etel. After the phone simulation, the HR told me that I did well and she also discussed the bond with me as well as the working shifts. She asked me rin where am I most comfortable working in, sa sales or inbound. I told her I can do both. The HR told me to wait for their call since there are no slots available and that my resume will be placed in the active file. I asked her if Iam assured of the job na and she said yes. Is this for real? Am I really in na? How long should I wait for her call?

[mysteree]

hi. just wanted to ask if you have outbound sales and/or directory assistance. i'm planning to explore working for a call center. sales and/or customer service would be my forte. hope anybody here could help.

thanks in advance.

[FendeR_21]

hmmm tahimik ang thread na ito ah... anyways can anybody confirm, Matrix CTS account is pulling out na daw from Etel... did it happen na or its all false rumors? if, tuloy? kelan? this must be connected to the news about DELL making its very own call center here sa Pinas................

[FendeR_21]

ano na latest sa DELL CTS dito? walang pullout?

[auxes]

Hi i just finished my final interview and the role playing in Etel. After the phone simulation, the HR told me that I did well and she also discussed the bond with me as well as the working shifts. She asked me rin where am I most comfortable working in, sa sales or inbound. I told her I can do both. The HR told me to wait for their call since there are no slots available and that my resume will be placed in the active file. I asked her if Iam assured of the job na and she said yes. Is this for real? Am I really in na? How long should I wait for her call?


As per experience, I think this is not true. This is not to discourage you. Try ePLDT call center they process a bit faster than other company. Like they give you a call in three days. They will tell your straight if you made or not. I did apply for TSR at etel Libis, It turned out ok until I was interview by the Account Manager as my Final Interview. After the interview he told me that he would just email me if I made it or not. He even gave me his local in case I did not get anything. Then yun wala nga akong nakuha, so normally I would call the number he gave me pero lagi syang wala, minsan nakausap ko sabi nya nagsend daw sya sinabi pa nya nga yung email add ko tama naman. Pero naghintay ako sa wala.

The point is, bat di nalang sabihin kung pasdo ako or hindi?? Kaya ko naman tanggapin kung d ako pasado. Ang hirap sa mga pinoy lumaki lang ang sweldo yumabang na.

[gurly_shop]

Well. Etel finally called yesterday for a job offer. Too bad..Im already working with ICT =(

[auxes]

Well. Etel finally called yesterday for a job offer. Too bad..Im already working with ICT =(

see?! for sure it's not a job offer, interview again yan! :rotflmao:

[gurly_shop]

its a job offer they said there's a vacant slot already and to go to their ofc for contract signing. But m working na for ict so i turned it down

[que_mg]

14 months bond for inbound??? *** yun sabi sakin nung naginterview sakin 6 months daw? but she didn't specify if inbound or outbound. if ever i pass the written exam, how many interviews do I have to undergo pa?
and to those who lives far from libis but working in the libis branch, how do you go to work? drive or taxi?
tnx!

[tidus1203]

Guys tinawagan din ako ng etelcare na ito, pero hesistant ako sa totoo lang. Pinapaexam ako sa Monday, sisipot naman ako for sure pero di ko alam kung attangapin ko ito.

Ano ba ang pros and cons in working in etelecare?

[FendeR_21]

what made you hesitant?

[tidus1203]

Na ayaw ko magtrabaho sa isang callcenter in truth... That what makes me hesitant. Atsaka nakakapagod daw magtrabaho dito at very demanding mga clients daw ng etelecare? Totoo ba yun?

[FendeR_21]

partly totoo... depende din naman sa saang program ka mapupunta, if matrix ka well yon na talga ang barrel of the gun. pero if you love the call center biz (like *** iba), i see no prob

[otakusenshi]

sa totoo lang, the things you have to consider working is not just the name of the call center but you have to understand that in a call center, everything have their pros and cons, its a matter of how long you can withstand such pressure... its everywhere...

in general, which means kahit saan na call center: meron mga plastic, negative waves of politics, it may be travelling, management, payroll, too much demands - not enough compensation, etc...

[tidus1203]

Meron silang finance position. Ito daw ay 6 months training tapos after 6 months merong exam. Tapos if I pass the exam meron daw US stock brokerage license and if I fail I will be assigned somewhere else, retake the exam after another review, or worse terminated. Sa mga eTel employees, can you guys give me more details about this certain position?? Pinapasign kasi ako ng isang contract na 1 week training with P300 pay pero if I pass the training I am glued with them for the next 18 months unless I wanna pay the P130,000 bond. Thanks a lot!

[BeePeeOOO]

NASD Series 7 and Series 63 ang dalawang exam na yun. Sinabi ba sa iyo kung saan ang venue ng exam - US or Hong Kong? Kulang ang nakwento sa iyo.

[tidus1203]

NASD Series 7 and Series 63 ang dalawang exam na yun. Sinabi ba sa iyo kung saan ang venue ng exam - US or Hong Kong? Kulang ang nakwento sa iyo.

US daw eh. Can you divulge any information to me then, kasi nga parang kulang yung sinabi sakin na info. I really want to know Thanks a lot!

[BeePeeOOO]

Sa Sykes kasi ako inalok ng ganyang account. American Express Financial Advisors - 2 years ago. Pang stock broker, treasury, securities people like us. Yung incentives ang importante na malaman mo. Sabi sa akin back office support daw ang role sa AEFA.

[tidus1203]

Maganda ba itong work na ito talagang may matutunan ba ako pagdating sa investing in securities (stocks, mutual funds etc.)? Yeah American Express nga daw yung account. Kamusta naman yung sweldo?? Atsaka ano naman yung typical day in the office for the said position. Thanks a lot BeePeeOOO.

[BeePeeOOO]

Maraming matutunan kaso mo US securities industry ito hindi Philippine environment. Pang high-end na trabaho sa call center yan. Kung magtratrabaho ka sa US pwedeng ipagmalaki ang trabaho na iyan. Malaki ang incentives ng AEFA sa Sykes dahil ito ay specialist position. Schedule nyan 9pm-6am shifts give days a week monday to friday. Problema kung marami at sunod-sunod ang calls nakaka-stress.

[tidus1203]

Maraming matutunan kaso mo US securities industry ito hindi Philippine environment. Pang high-end na trabaho sa call center yan. Kung magtratrabaho ka sa US pwedeng ipagmalaki ang trabaho na iyan. Malaki ang incentives ng AEFA sa Sykes dahil ito ay specialist position. Schedule nyan 9pm-6am shifts give days a week monday to friday. Problema kung marami at sunod-sunod ang calls nakaka-stress.

May quota po ba ito. Like do I have to find clients to invest or sila ang tatawag sakin? Yung sweldo naman po magkano in figures more or less?? Mahirap ba yung liscensure exams after the 6 months training? Tapos po sinabi sakin ng recruiter ng eTelecare na 6am-3pm yung shift nito is that true, kasi I find it hard to believe that American clients ang sineserve tapos ganon yung shift?? Thanks again BeePeeOOO!

[BeePeeOOO]

inbound, no quota normal lang 20-30k na gross pay dyan at least. may nagsabi kasi sa akin may upselling daw. Kasi ako dati di ko tinanggap dahil ayaw ko ng 18 straight months nasa graveyard shift.

Yung series 63 mas mahirap kaysa series 7. sa Sykes dati 50 percent ang passing rate sa series 63.

Baka training lang ang shift na yan o baka email support kaya umaga? Mayroong ring mga US companies 24 hour na ang customer support[voice] kaya baka ganun. Tingnan mo website ng AEFA using google o search ka sa buhay ng mga agents dyan sa account na yan.

Kung may dayshift dyan ngayon baka mag-apply na rin ako!

[tidus1203]

Baka na misinterpret ko lang pero tanungin ko ulit mabuti yung shifting para sigurado! Ano ba ang difference ng 63 na yan atsaka 7. Sorry super vague kasi ng HR person ng eTel di nasabi sakin lahat.

[BeePeeOOO]

Series 7 is a foundation exam for the whole US securities industry:

http://www.sec.gov/answers/series7.htm


Series 63 is a specialized securities exam for stockbrokers:

http://www.nasaa.org/Industry___Regulatory_Resources/Exams/


Sa akin kasi, inabot ng 45 minutes ang final interview dahil sa kakukulit ko at kakukulit ng OM sa pagtatanong ukol sa PSE practices. Dalawang araw lang may job offer na ako. Kaya lang nga natakot ako sa 18 months straight na graveyard shift. Kung may dayshift pwede nang patulan. If it is email support - the better!

Nahirapang mag-hire ng Philippine stockbrokers ang Sykes sa account na iyan[They should have empahasized the monetary incentives if they want to hire people like us] and it came to the point that graduates of finance background were accepted. Tawag sa job code nyan dati CSR - finance.


Etelecare:

http://www.cfo.com/article.cfm/3012269/3/c_2984406?f=related


Ratio of team lead to staff is respectable. I know of one account in another call center where a team lead handles 30 CSRs! Nag resign ang team lead dahil inaabot siya regularly ng 6 hours additional overtime with no pay!

Ayaw ko sa Etelecare, broad ang coverage ng non-compete clause - ILLEGAL in my opinion because of its broad coverage. It should only be specific to the accounts where the employee was trained. Mantakin mo stock broker ka sa Etelecare tapos lilipat ka sa ibang call center as tech support bawal up to one year after resigning dahil sa broad-coverage non-compete clause.

[aleczander]

did employee #1 really resign?

[lolo inosentes]

peepz, paano ba mag-apply ng csr finance sa etel? TS matrix kc ako dati, pwede kaya ako re-apply for csr finance? **** ko kc ng fixed sched na pang gabi para makapag-aral pa.

[tidus1203]

Ayaw ko sa Etelecare, broad ang coverage ng non-compete clause - ILLEGAL in my opinion because of its broad coverage. It should only be specific to the accounts where the employee was trained. Mantakin mo stock broker ka sa Etelecare tapos lilipat ka sa ibang call center as tech support bawal up to one year after resigning dahil sa broad-coverage non-compete clause.

Ok lang yan kasi habol ko yung learning and experience dyan. Imagine mo you're a liscensed US securities broker. Pwede ka nang tumakbo nyan sa Citibank or HSBC as an investment banker. Eh di naman sakop ang HSBC atsaka Citibank sa non-compete clause na yan kasi di naman sila call centers, banks sila.

Kaya ko lang gusto kunin to kasi makakatulong to sa akin to work for a world class bank, di ko naman talagang pinangarap mag stay sa call center.

[infinite_trial]

anyone from matrix? :)

[tekkies]

ano nang balita sa AOL account sa Etelecare ?

[tidus1203]

Opps... the shift for CSR-finance is actually 9pm to 6am AKA Graveyard Shift. DOPE! The good or bad news is wala syang shifting schedule so talagang 9pm-6am na sya and no Saturdays and Sundays (probably because wala namang stock trading on weekends)

Pero pagtiisan ko na for the sake of what it can do to my career.

[mikedv]

For those who are interested in applying for a TSR position here sa Siemens, pleas send me a private message and I will gladly give you details on how to apply.

Just for some info no, YES, IT IS TRUE THAT SIEMENS WILL PUT UP A CALL CENTER in Libis, so far we are interviewing for the Pioneer Batch (The Best Batch!)

Full operations will start by Mid October

But I have to tell you this, for Pioneer Batch, sobrang taas ang requirements nila sa Technical Expertise

Again, if you are interested, send me a PM

Thanks

[francois08]

E-Telecare called me up this afternoon but unfortunately I was sleeping so they just left a message to call them back to set a schedule for my interview. So prolly by Thursday I'll be dropping by their office.

But then again..

Maganda ba dito?

[tidus1203]

E-Telecare called me up this afternoon but unfortunately I was sleeping so they just left a message to call them back to set a schedule for my interview. So prolly by Thursday I'll be dropping by their office.

But then again..

Maganda ba dito?

Well marami nagsasabing ito daw ang isa sa pinakamagandang call center in terms of benefits and culture. But then again no call center is perfect.

[lolo inosentes]

i totally agree with tidus1203. although may naririnig akong di masyado maganda from them lately.

tsr ako sa kanila dati. dati sobra bilis ng hiring for any account. pero ngayon parang mabagal na.

isa sa pinaka ayaw ko *** pag nag-apply ako, sasabihin sayong magbibigay ng feedback sayo pero di naman nila gagawin. kahit pa fail ka, basta IPAALAM lang sayo. ito ang experience ko sa recruitment nila nang mag re-apply ako.

pero don't get me wrong, ito lang ang negative experience ko sa kanila. over all, SOBRANG GANDA AT SAYA pa din ng experience ko sa kanila.

[aleczander]

i think i joined etel at the wrong time, i mean before they said everything was a blast and the company was going to the top, now yes its true they have slowed down a bit, others have self destruct, probably you might argue

[tidus1203]

Let me clarify these, there is NO NON-COMPETE CLAUSE in the eTelecare contract. I saw this 1st hand there is NONE therefore don't be afraid.

[lolo inosentes]

Ayaw ko sa Etelecare, broad ang coverage ng non-compete clause - ILLEGAL in my opinion because of its broad coverage. It should only be specific to the accounts where the employee was trained. Mantakin mo stock broker ka sa Etelecare tapos lilipat ka sa ibang call center as tech support bawal up to one year after resigning dahil sa broad-coverage non-compete clause.

kung walang non-compete clause sa etelecare, ano kaya ang sinasabi dito ni beepeeooo?

hmmm...