[Merged] Call Centers [Archive]

saywhat

Aug 16, 2001, 11:35 PM

Originally posted by DarthScully
sublime_79

saywhat
~ can you expound more on Q-interaction? and what are the other call centers who have US based clients?

and what's the buzz about Sykes?

---> Q-interaction also has US-based clients. i just don't have the company names of those clients. Basically, out-sourced sila na call center. nung time na nag-train ako doon (i was still an undergrad then and looking for a part-time job), call center lang sila ng Home Cable, Little Ceasar's, Infocom, Standard Chartered... ngayon marami na silang kliyente, and meron pa yata silang ibang services like medical transcription, human resource training, at kung anu-ano pa.

December 1999 nung nag-train ako sa kanila (1 month), kaso di ko tinuloy kasi i had to conduct data-gathering for my thesis na sa province. P150/day ang allowance sa kanila, at mababa lang ang salary.

:)

DarthScully

Aug 17, 2001, 12:11 AM

say what
~ok. do you have a phone number or email address of Q-interaction?

to everybody
~any body heard what Ambergris Solutions is all about? i think they're the call center located at Discovery Suites?

saywhat

Aug 17, 2001, 01:16 AM

Originally posted by DarthScully
say what
~ok. do you have a phone number or email address of Q-interaction?

---> nasa bahay ang number. tomorrow i'll post it. why?

babybear

Aug 17, 2001, 01:44 AM

Originally posted by DarthScully
sublime_79
~ people support is ok. to me its next best thing from etelecare. ok yun pay and at least may transpo allowance ka. medyo mababa lang yun night diff, pero pwede na.

and from what i've heard mabilis naman promotion.

if you graduated IT, i suggest you apply there if you need to get work kaagad, kasi they prefer techi ppl with regards to one of their clients.

why did you say that people support is next best thing to etelecare?

katieh

Aug 17, 2001, 04:06 AM

To darthskully, a new call center company has just opened up at libis. It is called CCube. Ever heard of it? Well, i just want you to know that.

To sublime 79, I am also an IE graduate and I am working at etelecare. Mukhang fruitful naman yung stay doon eh. Maganda pa pay. Kaso may binding contract for 1 year.

katieh

Aug 17, 2001, 04:10 AM

To sublime79, Mass hiring ngayon sa etelecare and sa ccube. Pati na rin sa people support. Try mo doon. first two i mentioned is in libis. ppl suport is in makati.

pigarotti

Aug 17, 2001, 04:56 AM

from the looks of it, mas gusto ko yung ccube kesa etelecare.. mas "friendly" yung atmosphere eh :)

Nocturnal

Aug 17, 2001, 10:02 AM

CYLINX in Ortigas

sublime_79

Aug 17, 2001, 06:21 PM

is people support the only call center in makati? i'd like to try etelecare but the thing is it's far from my place in the south. what are the other call centers in makati??:)

zimdude

Aug 17, 2001, 11:51 PM

I believe the JG Summit group has a call center... just don't know the name... and of course, aside from the outsourced call centers mentioned here, service companies have their own in-house centers.

saywhat

Aug 18, 2001, 09:37 PM

Originally posted by sublime_79
is people support the only call center in makati? i'd like to try etelecare but the thing is it's far from my place in the south. what are the other call centers in makati??:)

there are lots of call centers sprouting in makati. just forgot their names....

*phone*

DarthScully

Aug 21, 2001, 05:45 AM

Originally posted by babybear

why did you say that people support is next best thing to etelecare?

because at least at PS you have Internet access, and if you're assigned to a certain client there the basic pay is 13k daw, so its kinda better and the atmosphere is friendly and easy-going, di sila slave drivers.

DarthScully

Aug 21, 2001, 05:49 AM

Originally posted by Nocturnal
CYLINX in Ortigas

where there? can you give an address where i can drop off my resume? or a phone number or email address kaya? tnx! :)

DarthScully

Aug 21, 2001, 05:56 AM

Originally posted by katieh
To darthskully, a new call center company has just opened up at libis. It is called CCube. Ever heard of it? Well, i just want you to know that.

To sublime 79, I am also an IE graduate and I am working at etelecare. Mukhang fruitful naman yung stay doon eh. Maganda pa pay. Kaso may binding contract for 1 year.

yeah i've heard of C3, but they have bonds of 30k if you leave during or after the training. i dunno, to me that sounds like they don't trust the employees... and i don't trust companies that don't trust the employees :p

etelecare has a binding contract of 1 yr? really, when did they do that? i didnt have any when i signed up with them before...

saywhat

Aug 21, 2001, 05:17 PM

Darth Scully , here's the phone number of Q-Interaction : 899-1331 :)

DarthScully

Aug 22, 2001, 11:23 PM

thnx!

anybody knows anything about Accenture?

BatangNC

Aug 23, 2001, 06:21 AM

accenture is not a call centre...

its a consulting firm....the top software consultant in the country.

BatangNC

Aug 23, 2001, 06:22 AM

any more info regarding call centers?

that AMBERGRIS SOLUTIONS? any experiences?
*** about experiences at SYKES?

Leigh

Aug 23, 2001, 04:45 PM

Please refer to this thread also:

Sykes, ETelecare, PeopleSupport - and the winner is? (http://www.pinoyexchange.com/forums/showthread.php3?threadid=10482)

Call Centers Anyone? (http://www.pinoyexchange.com/forums/showthread.php3?s=&threadid=10496&highlight=sykes)

The first one has been locked because of some "unhealthy" comments, i hope this will not result to a locked thread.

roadrage23

Aug 23, 2001, 07:43 PM

Greetings to all in this forum. I would just like to know if anyone has heard of C Quadrant (or Customer Care Contact Center), which is located in Jacinta Bldg. 2 Makati (along EDSA).

saywhat

Aug 23, 2001, 08:13 PM

Originally posted by roadrage23
Greetings to all in this forum. I would just like to know if anyone has heard of C Quadrant (or Customer Care Contact Center), which is located in Jacinta Bldg. 2 Makati (along EDSA).

nope. haven't heard of that one.

DarthScully

Aug 24, 2001, 01:08 AM

BatangNC
~ i thought accenture was an outsourced call center.... well they made it appear that way when i was being interviewd anyway.

whoah! there was c3, now theres c4?

Lolita

Aug 24, 2001, 08:01 AM

I applied at People Support. Unfortunately, di pwede ang undergrad. Kahit na 1 unit left nalang ako.

I like People Support kasi nasa Makati lang sya. Mas malapit compared to Etelecare which is situated at Libis. Feel ko rin ang atmosphere sa People Support. Very casual.

Sykes naman, I think gusto nila marunong mag-Mandarin.

nakikipost_po!!

Aug 24, 2001, 02:31 PM

hey there!

m working in a call center...hir in makati....it's called immequire phils.....maliit lang yung office at bago lang so don't expect super high tech equipments or whatever.....mababa lang din pay compared to the big three (E-care, Pplsupport, Sykes) pero masaya at okay ang environment....=):D

roadrage23

Aug 24, 2001, 05:52 PM

With reference to DarthScully's comment on C Cuadrant, I believe that C Cuadrant was put up last year. Similar to eTelecare, C Cuadrant is looking to offer outsourced inbound CRM services primarily for US and regional clients.

roadrage23

Aug 29, 2001, 06:26 PM

For your reference, Teletech, a listed US CRM company, just announced an exclusive agreement with PLDT. The agreement provides for PLDT, through its subsidiary ePLDT, to fund and build call centers in Manila exclusively for Teletech. Teletech, in turn, will the provide the management and marketing expertise.

I understand that Teletech, together with Sykes and Convergys, are three of the leading outsourced CRM providers, both within and outside of the US.

ageee

Aug 30, 2001, 10:29 PM

iba ba *** ccube sa c quadrant?kse c cube also stands for customer contact center something..and they are in libis.:confused:

roadrage23

Aug 30, 2001, 11:15 PM

C Cube and C Quadrant are two different companies but both offer outsourced CRM services.

DarthScully

Aug 30, 2001, 11:25 PM

roadrage
~ can you give me a phone number or email address where i can contact C Quadrant and Teletech? or perhaps a more specific address (bldg name, floor# etc) where i can drop off my resume?

roadrage23

Aug 31, 2001, 07:45 PM

DarthScully:

C Quadrant (Customer Care Contact Center)
7/F, Jacinta Bldg. 2 EDSA
Makati City 1212
Tel: 881 1111 Fax: 882 4891
E-mail: info@cquadrant.com

Teletech (c/o ePLDT)
5/F Locsin Bldg.
cor. Makati and Ayala Avenues
Makati City
Tel: 893 6618 Fax: 815 1581

cliodna

Aug 31, 2001, 09:28 PM

hi! my goupmates and i are working on our project this semester, and our paper is due next week. our defense was last wednesday, and our panelists suggested that we broaden our topic on the customer service hotline of a big corporate company. umm...we're not really sure on how to go about it, but the thing is, we have insufficient documents on hand. what exactly does SAP mean? please, i would be really grateful if you could also give me some info about it. the panelists also suggested to visualize a prototype of our proposed system as early as now. please help...we really need big time help...we're running out of time... thanks!

BatangNC

Sep 1, 2001, 08:11 AM

Systemanalyse und Programmentwicklung

try this
What is SAP? (http://www.ask.com/main/askjeeves.asp?ask=what+is+SAP%3F&ori=0)

introvert

Sep 5, 2001, 11:09 AM

Call centers in the news: RP as an "Outsourcing Mecca" (http://www.inq7.net/inf/2001/sep/05/inf_2-1.htm)

zimdude

Sep 6, 2001, 02:55 AM

http://www.ccworldnet.com/Tmpl/article.asp?CID=10&AID=7272&SCID=97&TCode=FT&T1=5/9/2001

by Clarence Henderson

and then followed by:

The Philippines? A sceptic's view

Call centres may well be cheaper to set up in the Philippines, and I'm sure that call centres agents there are as pleasant as you could hope to find – but if that is as far as it goes, then the likes of Hong Kong, Singapore and Kuala Lumpur don't have much to worry about. These three cities are similarly blessed with abundant multi-lingual graduate talent - and they also have. Call centres are a business, and whatever type of business you're in, you need stability. The Philippines may have smiles aplenty, but it's no substitute for stability. Kidnapping, insurrection, the toppling of a president, and then more kidnapping. How many MNCs are going to see this as a recipe for reliable customer service outsourcing?

Call centres may well be cheaper to set up in the Philippines, and I'm sure that call centres agents there are as pleasant as you could hope to find – but if that is as far as it goes, then the likes of Hong Kong, Singapore and Kuala Lumpur don't have much to worry about. These three cities are similarly blessed with abundant multi-lingual graduate talent - and they also have

Call centres are a business, and whatever type of business you're in, you need stability. The Philippines may have smiles aplenty, but it's no substitute for stability. Kidnapping, insurrection, the toppling of a president, and then more kidnapping. How many MNCs are going to see this as a recipe for reliable customer service outsourcing? Call centres may well be cheaper to set up in the Philippines, and I'm sure that call centres agents there are as pleasant as you could hope to find – but if that is as far as it goes, then the likes of Hong Kong, Singapore and Kuala Lumpur don't have much to worry about. These three cities are similarly blessed with abundant multi-lingual graduate talent.

Pradeep Vasudev

roadrage23

Sep 6, 2001, 10:41 PM

Though Mr Vasudev's concerns are valid, the fact remains that, as far as the outsourced US call centre market (which is understood to be the largest call centre market in the world) is concerned, the Philippines still has an edge over Hong Kong, Singapore and Malaysia, especially in the case of providing voice-based services.

Philippine call centre agents are generally easier to train to speak English with an American accent and have a closer affinity and understanding of American culture. These result in lower training costs and faster ramp-up of operations. When taken together with lower labour (vis-a-vis US call centre personnel) and telecommunication costs (which are expected to come down even further going forward), US companies (including US outsourced call centre operators) are looking to outsource or locate their call centre operations to the Philippines. A case in point is Teletech's (a major US call centre player) announcement just last week to enter into a joint venture with PLDT for outsourced call centre facilities.

Notwithstanding the recent cases of instability, what is more important for an MNC looking to invest in a Philippine-based call centre is the availability of redundancy systems. Regarding insurgency, I don't believe that call centre companies are looking to build their facilities outside of Metro Manila. And lastly, I haven't heard of ransom-motivated kidnappings involving call centre management and personnel.

roadrage23

Sep 6, 2001, 10:52 PM

Strawberri

Sep 7, 2001, 01:04 AM

candyrain

Sep 7, 2001, 01:52 AM

What's the culture there in C-cube like?

Originally posted by Strawberri

Hey! :) I'm assigned at C-cube right now :)

Strawberri

Sep 7, 2001, 02:38 AM

candyrain :

Well, I've only been here for a little over a week, and I haven't had enough contact with people yet, but so far, the atmosphere here seems very casual. Attire-wise, you can pretty much wear anything you like, but of course, since some of the other people here seem to be fashionistas as well, you're still "encouraged" in a way to dress up.

The developed part of the first floor is really nice and funky. There are sleeping quarters for people on shifts who want to rest for awhile. There's also a pantry and a small cafeteria.

People-wise.. you get to meet all kinds (ex-pats, regular call center agents, big bosses), but you can be sure all of them can speak great English! :D

BatangNC

Sep 7, 2001, 07:44 AM

STRAWBERRI:

What's the application process? I have a group interview tommorow, what's next after that? Any Exam?

What Qualifications are needed to be accepted?

Thanks!

candyrain

Sep 7, 2001, 11:48 PM

Thanks for the info, Strawberri! I'm enlightened. The workforce come from UP and Ateneo, too, I suppose, as most call centers. I'm curious about the stability of the company, though. They're a pretty new call center, right? Do they have enough clients? I'm thinking of applying, but with the nature of their business, if they do not have enough big clients, they might fold up fast. That's a scary thought. How about training opportunities abroad? Do they allow for that?

Originally posted by Strawberri
candyrain :

Well, I've only been here for a little over a week, and I haven't had enough contact with people yet, but so far, the atmosphere here seems very casual. Attire-wise, you can pretty much wear anything you like, but of course, since some of the other people here seem to be fashionistas as well, you're still "encouraged" in a way to dress up.

The developed part of the first floor is really nice and funky. There are sleeping quarters for people on shifts who want to rest for awhile. There's also a pantry and a small cafeteria.

People-wise.. you get to meet all kinds (ex-pats, regular call center agents, big bosses), but you can be sure all of them can speak great English! :D

gemyl

Sep 8, 2001, 04:41 PM

most call centers does'nt have training abroad! unless ur one of the top guy in the company! so if u want trainings, try other jobs!

Strawberri

Sep 8, 2001, 06:16 PM

Originally posted by candyrain
Thanks for the info, Strawberri! I'm enlightened. The workforce come from UP and Ateneo, too, I suppose, as most call centers. I'm curious about the stability of the company, though. They're a pretty new call center, right? Do they have enough clients? I'm thinking of applying, but with the nature of their business, if they do not have enough big clients, they might fold up fast. That's a scary thought. How about training opportunities abroad? Do they allow for that?

They're quite new, yes, and they have yet to really settle down here... Their place right now isn't fully developed yet, and they're still in transition... they keep moving people around to test what will work best. Also, they are still very much in the process of hiring people. There are interviews, day in, day out.

They do have big accounts right now.. but I'm not sure if I'm at liberty to divulge that info. They're also trying to get another big account right now. I think the company's growth potential is good.

Will try to put feelers out on the individual's growth potential, though. :)

candyrain

Sep 8, 2001, 10:33 PM

you're mistaken about that. i know of a top contact center in Makati who sends (and in fact have sent) supervisors, trainers, and even batches of customer service reps to the States (Missouri, Virginia, Cali, etc.) to go on training. :sunflower:

Originally posted by gemyl
most call centers does'nt have training abroad! unless ur one of the top guy in the company! so if u want trainings, try other jobs!

candyrain

Sep 8, 2001, 10:35 PM

hi Strawberi! :flwrface: Thanks for the information! About the clients, they're big alright. I can imagine this call center handling major accounts like BayanTel, Maynilad, ABS-CBN )it's Lopez-owned after all). They're big, true.. AND local..? Or do you have international ones too like eTelecare and Sykes?

Originally posted by Strawberri

They're quite new, yes, and they have yet to really settle down here... Their place right now isn't fully developed yet, and they're still in transition... they keep moving people around to test what will work best. Also, they are still very much in the process of hiring people. There are interviews, day in, day out.

They do have big accounts right now.. but I'm not sure if I'm at liberty to divulge that info. They're also trying to get another big account right now. I think the company's growth potential is good.

Will try to put feelers out on the individual's growth potential, though. :)

kNIGHT

Sep 9, 2001, 05:30 AM

anyone who works in PS here?

Sep 9, 2001, 03:07 PM

Hi, I work at PeopleSupport!

Y, wats d problem?

Strawberri

Sep 10, 2001, 02:43 AM

Originally posted by candyrain
hi Strawberi! :flwrface: Thanks for the information! About the clients, they're big alright. I can imagine this call center handling major accounts like BayanTel, Maynilad, ABS-CBN )it's Lopez-owned after all). They're big, true.. AND local..? Or do you have international ones too like eTelecare and Sykes?

Yup, they have international clients... and they're working on several local ones as well. :)

Strawberri

Sep 10, 2001, 02:48 AM

Originally posted by BatangNC
STRAWBERRI:

What's the application process? I have a group interview tommorow, what's next after that? Any Exam?

What Qualifications are needed to be accepted?

Thanks!

Ooh.. I don't know. I didn't go through that process since I was assigned there because I work for a sister company of C-cube. But I can check that out for you as well, if you'd like. :bookish:

Good luck! :)

BatangNC

Sep 10, 2001, 06:57 AM

nevermind straberri, i figured it out already!...thanks anyway

Sep 11, 2001, 07:40 PM

Hey Everyone!

Why work for call centers?

Call Centeres are the next best thing for the Philippines.

It is predicted to earn R.P. Billions in US $$!!!!

Kaya big thing ito.

Dapat siguro mga tipong AMA, STI should be training people for a Call Center job?

They should have english training, grammar training.etc.

IT work may be boring at first, but you will be compensated in terms of salary.

Sometimes its better to choose the 5 digit job and all you do is sit around rather than a 4 digit pay check making you go around town like crazy salesmen.

I tell you, CAll Centers are the next big thing....if the Philippines can handle it, that is. *okay*

gemyl

Sep 11, 2001, 08:01 PM

i agree! call centers is the next big thing!
personally, i wouldn't go and work in customer service anymore, that is if you want growth and stability in the future. i am a programmer by heart hehehe! kaya if others have the same passion as I am, go with the job that at first u may not be well compensated but later on you'll see the difference!!!!!

Sep 11, 2001, 08:06 PM

Yup! The government is actually moving heaven and earth to attract call centers to the country. We want to beat India and all the other countries in Southeast Asia. In a few years China will be a threat and we have to be good, right here, right now!!!

Biggest challenge is India, with their lower salaries but we have the advantage in language and attitude.

Go Philippines!!!!!

AMA and STI should start offering: AB Call Center Technology....hehehehhe (hindi, siryoso ako)

*okay*

gemyl

Sep 11, 2001, 08:11 PM

hahaha PS! ayos yun a! only here in the Philippines! pero siguro it can help us di ba? training students even before the go out in the real world! sana lang maging competent dito in terms of salary para ndi na sila ma enganyo pumunta pa sa ibang bansa! naku baka later on pati technical support/ customer service kinukuha na din sa ibang bansa :D

saywhat

Sep 11, 2001, 11:32 PM

which call centers offer part-time job?

candyrain

Sep 12, 2001, 05:38 AM

Originally posted by saywhat
which call centers offer part-time job?

PeopleSupport offers attractive compensation packages for part-time reps because they have some clients who peak during certain holidays (e.g. Christmas). Be prepared to work during the late hours, though. The most unpopular shift is usually delegated to temps.

saywhat

Sep 12, 2001, 05:43 PM

thanks, candyrain.

:)

kNIGHT

Sep 15, 2001, 01:45 AM

PS is correct in a way but personally call centers should hire people who are adept already in English Communications. One doesn't need to be a tekkie to be assigned in challenging clients. I've heard that we are still hiring so try your luck if you decide to apply!

saywhat

Sep 15, 2001, 02:02 AM

Originally posted by kNIGHT
PS is correct in a way but personally call centers should hire people who are adept already in English Communications. One doesn't need to be a tekkie to be assigned in challenging clients. I've heard that we are still hiring so try your luck if you decide to apply!

correct? what do u mean by that? are u implying that those who'd be interested to apply for a part-time job could be incompetent/unskilled? FYI, maraming naghahanap ng part-time work na mga professionals like myself. i don't know how it is now, pero dati karaniwan ng mga tumatanggap ng undergraduates ay mga call centers. i should know that for a fact because i worked as a part-time telemarketer/customer service rep while i was in college.

anyway, i have talked to my friend mark carpio who works for PS, and he informed me nga na wala silang part-timers.

saywhat

Sep 15, 2001, 02:14 AM

One doesn't need to be a tekkie to be assigned in challenging clients.

do u work for PS?

correct me if i'm wrong, but should it not be:

assigned to instead of assigned in?

just asking.

:)

candyrain

Sep 15, 2001, 04:25 AM

Originally posted by saywhat

anyway, i have talked to my friend mark carpio who works for PS, and he informed me nga na wala silang part-timers.

Your friend obviously is a :newbie: at PeopleSupport. That, or he doesn't have any contact at all with management. The company itself serves different clients and the reps therefore, are divided into "teams". At least one of the teams DO accommodate temporary stints for those interested (I'm not sure though if they hire undergraduates). Some clients peak and require maximum seating ONLY during certain periods. It is illogical to hire full-time reps for if the client orientation is like this. Christmas is an example of high-volume period for e-Com websites, due to obvious reasons.

saywhat

Sep 15, 2001, 06:49 PM

yeah, he's new. ilang months palang yata. i'm already working full-time as a researcher-writer, kaso i need the extra income kasi magpapasko na. isa pa, i'm bored with my work. gusto kong may ibang gawin pa.

At least one of the teams DO accommodate temporary stints for those interested (I'm not sure though if they hire undergraduates).

i'm an econ graduate.

It is illogical to hire full-time reps for if the client orientation is like this. Christmas is an example of high-volume period for e-Com websites, due to obvious reasons.

yeah, tell that to KNIGHT.

zimdude

Sep 23, 2001, 02:05 AM

Originally posted by DarthScully
so far i only know of Etelecare in Libis

speaking of which, they took the spread for INQUIRER's Business Friday, which had info on the company, partners and suppliers (but no customers, it seems), and highlighted the fact that they get "top graduates" of universities for their CRM work.

DarthScully

Sep 25, 2001, 03:14 PM

Originally posted by zimdude

speaking of which, they took the spread for INQUIRER's Business Friday, which had info on the company, partners and suppliers (but no customers, it seems), and highlighted the fact that they get "top graduates" of universities for their CRM work.

well, yeah, they'd like to brag... and in a sense they have the right to do so cuz Etel's HR is very picky, so if you make it you're kinda "creme dela creme"... but that was before. what management failed to realize is when they hire really good people, these same people would like to be treated with as much decency and respect as is given to them, and mamagenent failed to realize that. what everybody here must realize is that many leave the highest paying call center because of how they were treated as employees, that they would rather endure a slightly lower pay but are treated with decency and respect (read: you are not a robot). now i don't think Etel's HR is that picky anymore, i noticed that some of the new ppl there would have otherwise been turned down had they not needed so many ppl to fill the vacancies.

they (or any call center) will never reveal who their customers are due to confidentiallity reasons, you must undersand that. buzz word is one thing, to have it published in a popular newspaper is quite another.

on a lighter note: the call center industry is gettin to be very healthy here in the philippines, so for as long as you boys and girls speak english well, for once you wouldn't be worried about not having any job ;)

DarthScully

Oct 5, 2001, 02:25 PM

th following are along Emerald Ave, Ortigas Center, Pasig:

SVI Connect-- Orient Place bldg
One Clear-- Orient Place bldg
Contact World (owned by PLDT)-- Wynsum bldg
Edsamail-- Orient Place bldg
Pacific Internet-- Taipan bldg
(*note: the last two are not exactly call center outfits, they are IT firms that has a call center department)

Hello Corp-- Benguet bldg, Ortigas center

Immequire-- Makati
Q-interaction- Makati
(*if you wanna get in touch with the two call centers above look them up in the yellow pages-- they're listed)

C-quadrant-- somewhere in Makati, not sure where.

btw, i made a mistake earlier, Sykes is in mandaluyong, behind SM Megamall, not in makati sorry.

rumor has it that another PLDT call cneter is in the works. its called Teletek (sp?) and it will be based in Fort Bonifacio.

please feel free to post the other call centers and their location on this thread. its cool if this thread can serve as some sort of directory. :)

LinuxMandrake

Oct 6, 2001, 10:02 AM

I'm from c3 and so far OK naman dun. kindly tell violetjersey to send me mail so i can help her/him to get into c3. workplace is good and the pay is OK

sapatosh

Oct 7, 2001, 07:26 PM

Originally posted by DarthScully
say what
~ok. do you have a phone number or email address of Q-interaction?

to everybody
~any body heard what Ambergris Solutions is all about? i think they're the call center located at Discovery Suites?

Ambergris Solutions is a newly formed call center and yes they are at the Discovery Suites in Ortigas Center. By the way, the call center is still under construction. I heard that they are starting to hire people now.

sapatosh

Oct 7, 2001, 07:35 PM

Here are some of the call center that I know of:

C3 in Libis, behind IBM Plaza, excellent workplace...

Ambergris Solutions in Discovery Suites

C-Quadrant in EDSA, Makati... I'm not sure what the name of the building is but it's near Guadalupe.

ACS Pacific in Cabuyao, Laguna

Sykes Asia in San Miguel Properties Bldg behind SM Megamall

I'll try to look for some more... I'll keep you posted...

ageee

Oct 9, 2001, 05:21 PM

any info about ambergris?Do you know their contact details?My friend wants to apply there.Thanks

sapatosh

Oct 9, 2001, 05:41 PM

It's on the 31st floor of the Discovery Suites in Ortigas Center near El Pueblo, if I'm not mistaken. I forgot the number but let me find out. I'll get back to you.

Originally posted by ageee
any info about ambergris?Do you know their contact details?My friend wants to apply there.Thanks

ageee

Oct 9, 2001, 05:53 PM

thanks.hope you can also send me the number.thanks

Leigh

Oct 9, 2001, 07:19 PM

you guys missed:

people support in philamlife tower
etelecare in cyberpark

eyes

Oct 10, 2001, 03:04 AM

PS:

hi!!! i've sent you a pm...hope you could email me at harizza@hotmail.com:)

tnx..:p

DarthScully

Oct 10, 2001, 12:46 PM

what's happening with Ambergris? i sent an application there before, still no word.

kNIGHT

Nov 2, 2001, 12:20 AM

Call centers in the country that have foreign clients would continue to grow rapidly for the next 2 to 3 years and it pays decently as compared to most jobs around the country nowadays. You also have room to grow because it usually is an eight hour job minus one hour for breaks. This leaves you 16 hours to hone your skills in other fields or set up a business with your friends or by yourself.

DarthScully

Nov 7, 2001, 03:07 PM

http://www.episode-x.com/teaser/18clone.jpg

just something to brighten up your shift :)
enjoy!

melrosegirl

Nov 10, 2001, 01:02 AM

I hope those who are presently employed at People Support can help me. :)

I took the pre-employment exam at PS yesterday. After the exam, I was told that I should just wait for their call. How long after the exams should I wait for their call? If they fail to call me ( let's say after a week or two), does that mean I wasn't considered for the position ( eRep)? Do they still send or call for regrets? Is it "usual" for an interview be scheduled right after the exams?

I would really appreciate any info...I would really like to know how long to wait for their call before applying to other companies. Thanks!

:flower:

gillbates

Nov 13, 2001, 11:02 PM

melrosegirl: I waited for a week before they called me. Don't worry about it, I've never heard of anybody failing the exam at ppl. If you don't get a call within seven days, you could call in to follow-up your application. Ask for Sam, she seems to be heavily involved in the recruitment process.

camlesh

Nov 14, 2001, 02:41 AM

im working here sa ortigas then, customer svc,, parang interested ako sa ambergris solution ha, lapit lang **, wala bang phone # sila,,,waiting for reply

nailbiter

Nov 14, 2001, 09:06 AM

balita tungkol sa cylinx, meron ba?

sa sykes ba may kontrata? yung tipong dapat at least one year...

alin ba sa mga ito ang hindi nangongontrata ng ganon?

melrosegirl

Nov 14, 2001, 06:01 PM

Originally posted by gillbates
melrosegirl: I waited for a week before they called me. Don't worry about it, I've never heard of anybody failing the exam at ppl. If you don't get a call within seven days, you could call in to follow-up your application. Ask for Sam, she seems to be heavily involved in the recruitment process.

Thanks!!!! :) I sure hope I hear from them soon! :flower:

zimdude

Nov 20, 2001, 03:47 AM

From

Businessworld Online I.T. Matters (http://www.itmatters.com.ph/news/news_11192001a.html):

Lopez unit Customer Contact Center, Inc. (C3) last week inked a joint-venture agreement with US firm Source One Communications, Inc. for the creation of Source One Communications Asia, Inc., a company that will focus on providing outsource contact center services to North American firms.

The move is the first of a series of alliances C3 plans to tap in foreign markets. Source One, for its part, is currently expanding its global contact center operations in the Asia-Pacific region.

Source One Asia will provide customer care, help desk and consumer affairs services to English-speaking clients of North American firms, C3 said in a statement.

The company said Source One Asia will have the advantage of Source OneÕs American account management expertise and the strength of C3Õs customer service representative staff.

ÒWe chose the Philippines after carefully reviewing a number of potential sites around the world. We were impressed with the available pool of educated work force in the Philippines and its familiarity with American culture,Ó Source One president David Shapiro said in a statement.

ÒCombining Source OneÕs management practices with the quality of our human capital will give our clients a real advantage in executing their CRM (customer relations management) strategy,Ó added Karen Batungbacal, chief executive officer of the newly formed Source One Communications Asia and president and chief executive officer of C3.

Source One Asia will hold operations at C3Õs seventh call center site, a 70,000-square-foot facility at the Eastwood City CyberPark in Libis, Quezon City in northeastern Metropolitan Manila. The site has a capacity of 850 workstations which could provide round-the-clock customer support.

The Philippines has emerged as one of the top locations for CRM services in Asia. Its affinity to American culture and its highly educated work force has made it a top choice for US-based corporations seeking low-cost, higher-quality alternatives to their customer service needs.

International Data Corporation expects the Asia-Pacific call center services market to grow at a compounded annual growth rate of 26%, reaching over US$4 billion in 2005 from $1.2 billion in 2000.

C3 is one of the largest call center operators in the Philippines with a network of more than 500 seats in multiple locations, mainly in Manila, Cebu (central Visayas) and San Francisco, California. It plans to expand its capacity to 1,300 seats by next year. C3 is positioned to meet the emerging market for outsource services in the rest of Asia and the Pacific and Europe.

Source One is a division of the New York-based Georgeson Shareholder Corp.

...

DarthScully what scene did that come from? From Return of the Jedi?

DarthScully

Nov 20, 2001, 03:06 PM

nope. from the new movie Attack of the Clones. :D

so... what is this new partner of C3? its not a client is it? sounds heckuva lot like its just a partner. to C3 people here, speak up....

gemyl

Nov 20, 2001, 05:37 PM

*** can you say about President Arroyo promoting Philippines as the capital(???) of call centers...do u think it'll be good for the country? one thing is for sure they'll give compensation as high as a newbie programmers worth!

zimdude

Nov 20, 2001, 10:18 PM

It may be OK in the short term, but I think it doesn't give us sustainable skills to work with like programming...

gemyl

Nov 21, 2001, 11:45 PM

I agree wid you zimdude!

I think it'll be better if she promote how good programmers Filipinos are! Sample is in this article :

http://www.linuxtoday.com/news_story.php3?ltsn=2001-11-20-003-20-NW-SW-SS

zimdude

Nov 22, 2001, 12:51 AM

Unfortunately, gemyl, that story is accused of being a hoax.

But then again, even with programmers here in the Philippines, what will they program? I think that our American-enough English can be something we can make use of in the near-term. I don't know how "American" should call center folks sound like, though, since I've never seen one in action!

zimdude

Nov 22, 2001, 02:10 AM

http://www.itmatters.com.ph/news/news_11202001b.html

GMA's US trip generated 27,000 ICT jobs, Trade department says

President Gloria Macapagal-Arroyo's visit to the United States has yielded seven business ventures expected to create 27,000 jobs for Filipinos in the field of information and communication technology (ICT).

The President witnessed the signing of six memoranda of agreement (MoA) on ICT in her entourage's stops in New York last week.

In the US' financial capital, the President attended an IT Business Forum participated by 30 companies, the Department of Trade and Industry said in press materials sent from New York. The forum featured three main ICT areas, namely: contact center operations, financial shared e-services and software development. These are areas where the industry and government agree that the Philippines has bright prospects.

The MoAs were signed between:

Immequire (RP) and Tele Response Center, Inc. (USA);

ICCP Venture Partners, Inc. (IVPI) and Ambergris Solutions, Inc.;

Customer Contact Center, Inc. (RP) and Source One Communication (USA);

ePLDT, Inc. and Echostar (RP) Communications Corp. (USA);

ePLDT, Inc. and Teletech Holdings, Inc. (USA); and

Corporate Information Solutions and Information Builders.

gemyl

Nov 22, 2001, 07:43 PM

Originally posted by zimdude
http://www.itmatters.com.ph/news/news_11202001b.html

GMA's US trip generated 27,000 ICT jobs, Trade department says

President Gloria Macapagal-Arroyo's visit to the United States has yielded seven business ventures expected to create 27,000 jobs for Filipinos in the field of information and communication technology (ICT).

The President witnessed the signing of six memoranda of agreement (MoA) on ICT in her entourage's stops in New York last week.

In the US' financial capital, the President attended an IT Business Forum participated by 30 companies, the Department of Trade and Industry said in press materials sent from New York. The forum featured three main ICT areas, namely: contact center operations, financial shared e-services and software development. These are areas where the industry and government agree that the Philippines has bright prospects.

The MoAs were signed between:

Immequire (RP) and Tele Response Center, Inc. (USA);

ICCP Venture Partners, Inc. (IVPI) and Ambergris Solutions, Inc.;

Customer Contact Center, Inc. (RP) and Source One Communication (USA);

ePLDT, Inc. and Echostar (RP) Communications Corp. (USA);

ePLDT, Inc. and Teletech Holdings, Inc. (USA); and

Corporate Information Solutions and Information Builders.

ei zimdude!

thanks for the info!
big companies yan mga yan ah! hmmm....laki na ng kumpetensya ng CRM Companies dito....bukod sa E-Telecare, Peoplesupport and Sykes.

:D

abcxyz

Nov 23, 2001, 06:08 PM

who are the top 10 call center companies in the philippines?

mygabrielle

Nov 24, 2001, 07:59 AM

People Support, for me is the leading call center.
Aside from the fact that I'm working there,
the compensation is good,
managament is good,
atmosphere is friendly.
You can wear casual clothes!
We even had turkey last night because of Thanksgiving in the US!

If you do your job well,
then you won't have any problems.

You get high pay especially during holidays.
double pay galore =)

sapatosh

Nov 24, 2001, 09:30 PM

Anybody here working in the Operations Department? Managers? Supervisors? Schedulers?

I think I can show you something... :)

rainflower8

Nov 27, 2001, 02:34 AM

Hi! Is there another IT call center here in Manila besides SYKES Asia?

I was from SYKES and now working at another call center but, I don't like my job now as a pure simple customer service rep. coz it's so freaking boring!!!!

I want to go back to my old job as a technical support Rep.

By the way, I have a Mandarin speaking skills......

Please tell me where I can apply at another company.

:mad: :p :rolleyes:

rainflower8

Nov 27, 2001, 02:53 AM

please someone post something naman.....:rotflmao:

sapatosh

Nov 27, 2001, 03:10 AM

Try Linksys....

princessvnica

Nov 27, 2001, 04:15 AM

Thanks! But *** is there tel. no. and address?
How about people Support? Are they searching for a Mandarin speaking erep? How about a person w/ 1 yr. experience in call center but not a college grad yet?

I'm taking up IT at Informatics and I hope that is good enough????

anaphoenix

Nov 27, 2001, 04:19 AM

Hmm... maganda ba talaga work sa call centers? I'm an Accountant but i'm thinking of changing jobs kasi mas gusto ko sa IT. I thought that being a CSR is okay since I'd like to learn program in my free time. Plus, I prefer really to work at night rather than during daytime.

We have a couple of call centers here in Pampanga:
AOL
Cyber City Teleservices
Red Hat Factory
Asian Pre-Press
and a couple more na hindi ko alam.

sapatosh

Nov 27, 2001, 04:37 AM

Uy! Dami sa Pampanga ah! Favor naman, would you know kung ilan ang call center reps for each? And saan ang location nila?

Originally posted by anaphoenix

We have a couple of call centers here in Pampanga:
AOL
Cyber City Teleservices
Red Hat Factory
Asian Pre-Press
and a couple more na hindi ko alam.

gemyl

Nov 27, 2001, 05:49 PM

I think people support is also an IT call center.....C3??not sure though!

sapatosh

Nov 28, 2001, 05:18 AM

Does anybody know anyone from One Clear? Hello Corp?

Callling Babyfats...

sapatosh

Nov 28, 2001, 04:00 PM

Guys,

I'm in search of call centers in Manila or even in the nearby provinces like Pampanga. I would like to get in touch with call centers having 50 or more agents or reps doing phone, email, web chat and all other media.

Can somebody help me please?

rainflower8

Nov 28, 2001, 09:42 PM

Can anyone tell me what is the tel. number and address of Ambergris Solution? It was mentioned that it is a call cneter.

Thanks..........:rolleyes:

sapatosh

Nov 29, 2001, 06:04 AM

Ambergris Solutions is on the 31st Floor of the Discovery Suites in Ortigas Center. I forgot the number eh pero let me look for it muna.

sapatosh

Nov 29, 2001, 05:28 PM

Hi guys! :wave:

I need info on other call centers in Manila and Pampanga. Please help me. Thank you!

prettyprincess

Nov 29, 2001, 07:45 PM

Hi!

There are lots of call center. But if you want to know more, try to check on google.com and look for "call center,philippines".

Hope this help!

By the way, do you happen to know the contct number of Ambergris Solution? :rolleyes: :munch:

sapatosh

Nov 29, 2001, 09:57 PM

Okay, here's the contact number and address of Ambergris:

31/F Discovery Centre
25 ADB Ave, Ortigas Center
Pasig City

Tel Num: 638-9440

thehitman

Nov 29, 2001, 11:00 PM

Originally posted by gemyl
I think people support is also an IT call center.....C3??not sure though!

PeopleSupport is an eBusiness Solutions Provider, or in more simple terms, a contact center. A contact center differs from a call center because a call center provides customer service via phones only, while contact centers also provide chat and e-mail support. Besides these services, PeopleSupport also provides dFAQ services. Therefore, it would be wrong to call PeopleSupport a call center.

melrosegirl

Dec 5, 2001, 12:29 AM

anybody here working for Immequire? I'm about to start the training...i want to know sana how much ang starting salary nila? I was told project hire lang daw...5 months contract bale...any ideas about the salary?

prettyprincess

Dec 5, 2001, 01:15 AM

Umm.....

Didn't they tell you what will be your salary when they offer you the job? Well, I think this is your first time working?

It is okay to ask about the salary when they already offering you the job and asking you to sign the contract.

So sorry I don't know the salary range of Immequire but as far as I know all call center salary start with more than 10k.

Hope that helps..... :rotflmao:

melrosegirl

Dec 5, 2001, 09:03 AM

I know I should have...and now, I want to kick my a$$ for not having the guts to ask. :(

Actually they told me that I have to undergo training and I will be given an allowance for that. After the training, dun palang malalaman if they will hire me or not....

Isa pa ding problem ko eh dahil I have pending applications and I don't know if worth it na tanggapin ko yung training eh hindi pa naman ako assured of a job after...plus contractual pa for 5 months. If I don't go through with the training, what if I don't get accepted sa ibang inapplyan ko! arghhhh!

help me naman decide...I can't think straight kasi.

DarthScully

Dec 5, 2001, 12:04 PM

hey melrosegirl.

hmmm, well, since you're being given an allownace i guess that's not so bad. however, are you made to sign a contract immediately before you start training? cuz if contract signing comes after training, that'll give you a chance to study your other options (while "earning" a bit). however, if they're making you sign something and you haven't even started yet, then be very careful, it could be a trap.

what are the other companies you applied for? are you really itching to get to work? have you been interviewed by other companies? what's the status with them?

you've also got to assess yourself. if you applied to other call centers (like People Support or Sykes) and you think you have a good chance of getting in, then it would be prudent to wait that out.

from what i heard Immequire's starting salaray is around 10-11k. but that's news from several months ago, you'll just have to double check on that.

--------------------------------------------
Many of the truths we cling to depend greatly on our own point of view~Obi-Wan Kenobi

prettyprincess

Dec 5, 2001, 11:43 PM

Melrosegirl....

1st if you have pending application somewhere and you are on training, it is okay for you to accept the other job offer for as long as you think it's worth it. If you are hired and they give you 5 months contract that is not good and safe. I mean what will you do 5 months after, apply agin in another company???

While you are on training and another company affer you a job, see if you are hired as a probationary. because if you are probi you are most likely to be regular after 6 months depends on your performance.

I was now a project hired employee in a call center and I think there is a job awaiting me next year. Although my contract is 8 months, I will still take the offer with the other company because they offer me a permanent job starting with probitionary. About the company I'm working now, I will just leave if I wanted to even though I won't finish the contract. Sayang naman, opportunity din yun sa kabila! Better pa!

:rolleyes:

melrosegirl

Dec 8, 2001, 07:56 PM

hi! just want you guys to know that I have finally accepted the training at immequire! So far, it's been a great experience. 8 more days to go but I'm learning a lot and I've met nice people pa!

no regrets! sana lang our whole batch will be absorbed! :)

zimdude

Jan 7, 2002, 12:21 AM

http://www.callcenteracademy.com.ph

Call Center Academy of the Philippines

No. 144, 5th Floor.

Fortune Bldg.

Pasig Blvd., Pasig City

Tel: 747-3581 / 747-3582

Employment daw upon graduation... so what's this? :confused:

Krakista

Jan 7, 2002, 01:38 AM

Originally posted by zimdude
Call Center Academy of the Philippines

Employment daw upon graduation... so what's this? :confused: Probably the AMA or STI of Call Centers. I wonder if they do have courses in PBX installation and maintenance.

Telcontar

Jan 7, 2002, 08:44 AM

About C3....hmmm...being that I am a current employee there...

there is only couple of things that I want to say and these are the facts and not "Bull"

pay is low plus it is usually lower because of "undetermined" deductions because it is pro-rated

working for 9 hours minus 1 and half for breaks for a total of 7.5 hours of work

and finally, there's not alot of accounts in the company that is why most of the people that they are hiring are "put on hold" so to speak...

One other thing, advice ko lang sa mga may balak mag-apply...have the contract checked by a lawyer...trust me...it save you guys from a lot of headache and that you might learn something about... a basta...have it checked by a really good lawyer...

*sigh* m getting out na nga eh...

anyone knows of a better place to work???

inverbras

Jan 8, 2002, 03:23 AM

For those interested applicants to call centers of ePLDT, pls. send resumes to

jobs@epldt.com

ageee

Jan 8, 2002, 11:40 PM

Originally posted by melrosegirl
hi! just want you guys to know that I have finally accepted the training at immequire! So far, it's been a great experience. 8 more days to go but I'm learning a lot and I've met nice people pa!

no regrets! sana lang our whole batch will be absorbed! :)

hi there.can you share naman details as to where immequire is and un number nila and if they are accpting applicants pa. i have so many friends from ccube who wants to resign na and look for another job.maybe you can help them.thanks

melrosegirl

Jan 14, 2002, 10:15 AM

hey there!

actually, hiring pa ang immequire as of now. i just don't know when the next training sked but usually when they have reached a certain number, they open up a batch.

you can go to www.immequire.com.ph for the contact numbers and the address.

goodluck...let me know kapag andito na kayo ha? :)

snowflower

Jan 15, 2002, 03:02 AM

Hello!!!

Can anyone tell me is ICITE (International Center for Information Technology whatever....) a call center??? I heard it's in Libis.

I'm just curious????

Thanks!!!

snowflower

Jan 18, 2002, 09:33 PM

Hello!!!

Can anyone tell me is ICITE (International Center for Information Technology whatever....) a call center??? I heard it's in Libis.

I'm just curious????

Thanks!!!

melrosegirl

Jan 21, 2002, 06:12 PM

heard there's a new call center at RCBC Plaza...anybody know the name of the company? ok ba dun?

sweet_7326

Jan 22, 2002, 10:39 PM

are there any call centers in makati in their hiring phase right now? anong company? i'm seriously thinking of changing my job. dati akong programmer, then when we merged with another company i got an HR related job that I don't really like. Been having a hard time shifting to another programming job )=

thanks.

gemyl

Jan 23, 2002, 05:22 PM

hey there!

do u think its ok to shift from a technical support job from a web dev't one. considering the compensation and the distance from our house minus my current co-worker. But I will still have freelance jobs in web and system development. But do you think I will not have a hard time transferring again into a programming related job particularly web programming. Hope to hear your opinion. Thanks

exe754

Feb 7, 2002, 10:13 PM

Originally posted by melrosegirl
heard there's a new call center at RCBC Plaza...anybody know the name of the company? ok ba dun?

i think you are referring to INFONXX. you can call them at 7572841 :)

exe754

Feb 7, 2002, 10:18 PM

Originally posted by nailbiter
balita tungkol sa cylinx, meron ba?

sa sykes ba may kontrata? yung tipong dapat at least one year...

alin ba sa mga ito ang hindi nangongontrata ng ganon?

hiring ang CyLynx ngayon....you can call them at 9103105 or 6360037 :)

kixter

Feb 8, 2002, 02:46 PM

Hi guys,

I work here in AOL call center in Angeles, Pampanga. The work here is sooooo excellent..... the compensation is good, the pay is also good. I do customer service via, email as well as chat.

However, when you are working in a call center, it really gets boring. But if you have a part time job, like web designing, that is good for you.

Me, m planning to study web designing. What course should I take? M planning to enroll at Informatics and I still do not know what to take eh....

:bigteeth:

geekhead

Feb 8, 2002, 04:40 PM

hey kixter! may opening ba dyan sa AOL? ano qualifications? tiga Tarlac ako pare!:)

Rugrat

Feb 9, 2002, 08:05 AM

hi! i'm also working for a call center, for c3 actually. this is my first job *** i was so excited at first. unfortunately, after 15 days of working for them, I'm resigning na! I cannot take it anymore. masyadong magulo. I'd rather not finish my contract and pay 20k or 30k than be stuck there. i swear! i'm done with call centers!!! :D

C3 People:

help!!!

would they allow me ba to resign? i mean, i've been there for barely a month? totoo ba na would really have to pay that much if i don't finish my contract? what's the best thing i could do to get out of there? yung legal lang, please. :teehee: sino dapat ko kausapin? i'm really getting desperate? maga-awol na *** *** ako?!? :D

guitarman

Feb 10, 2002, 08:59 AM

langyang c3 .. mababa sweldo tapos lupit ng workload!

Rugrat: nag sign ka na ba ng contract? health reasons magandang excuse to resign

kixter

Feb 10, 2002, 10:43 AM

hey kixter! may opening ba dyan sa AOL? ano qualifications? tiga Tarlac ako pare!

alam ko within this month ay may training, mga 2 bathces lang, tapos sa March, may training ulit yata, nde kasi ako sure masyado eh.

regarding qualifications, 4 year course graduate ka dapat, prefereably yung may computer na course, pwede ring accounting kasi may billing department dito eh, ako ksi sa tech dept. ako eh. resume, transcript of records, police clearance, NBI, diploma, certificates kung meron, tapos drop mo lang yung resume mo sa guard, schedule ka nya nang interview kung meron man, o kaya ay tatawagan ka nang HR kung kelan interview mo.

dito kasi, pag na initial interview kana, mabilis ang proseso, interview, test, interview, typing test, tapos training kana, kung matatanggap.

Good Luck pare!!!!!! :bigteeth:

ambertookme

Feb 10, 2002, 01:04 PM

am working in one of those call centers mentioned in this thread.aliw ako when i chanced upon the old threads similar to this one.yung na-close.topic yung PS vs Sykes vs E-Telecare.surprisingly,the bickering didn't start from employees of those 3 companies but from an individual whom i suspect was a former employee.funny talaga!

i have a friend na nag-apply sa C Cube and confirmed yung 1 year binding contract.

infonxx is a great company daw.iyon ngayon ang current floor buzz dito sa amin.is it PLDT owned?ano ba nature ng work dun?

yung Ambergris nag open na ba?nag submit lang ako ng resume dun but if u r currently employed in a call center,don't expect much.di yata nila gusto ng ganun.iyon daw ang pinaka baby amongst the sprouting call centers here in the philippines.

feedback naman abt infonxx....

Rugrat

Feb 11, 2002, 09:58 AM

Originally posted by guitarman
langyang c3 .. mababa sweldo tapos lupit ng workload!

Rugrat: nag sign ka na ba ng contract? health reasons magandang excuse to resign

unfortunately, i did. and the stupid thing was, i didn't read the whole thing. all i know is that i can't resign within a year and if i did, i'll have to pay PhP30k and i can't work for another call center.

thanks for giving me an idea. :)

lighthaus

Feb 12, 2002, 02:10 AM

Lighthouse Credit Technologies Corporation

Established in the Philippines in 1998, Lighthouse Credit Technologies Corporation (http://www.lighthouseasia.com) is a technology and business process outsourcer servicing clients in the Philippines and in the United States. We combine international best practices with leading edge technology to execute our engagements, which are focused on originating and servicing consumer receivables and providing customer relationship management support.

We are currently in need of qualified individuals to fill the following positions:

TELEMARKETING SPECIALISTS

JOB REQUIREMENTS:

> Graduates from reputable universities/colleges with backgrounds in business and related fields
> FLUENT IN ENGLISH
> Excellent verbal and written communications skills who can think, talk, and type results simultaneously.
> Previous telemarketing or experience in sales is an advantage
> Ability to handle multiple-tasks effectively.
> Flexible schedule.

ABOVE INDUSTRY REMUNERATION with opportunities for career advancement and continuous training await successful candidates.

Interested parties are invited to send their resume, transcript of records and 2X2 picture to:

LIGHTHOUSE CREDIT TECHNOLOGIES CORP.
9th Flr., Pacific Center Bldg.
San Miguel Avenue, Pasig

Email: hrd@lighthouseasia.com
Phone: (632) 6388288
Fax: (632) 6357770

melrosegirl

Feb 12, 2002, 02:30 PM

meron ba dito taga- infonxx?

what are the advantages or disadvantages of working there compared to other call centers?

any info you may have will be very helpful....

if you want, pm me or send me an email at melrosegirl105@yahoo.com

thanks! :flower:

piQuAnT

Feb 13, 2002, 05:48 PM

im not workin at infonxx but iv heard a lot about this company.

each call is less than a minute. less irate calls becuz all you do is provide directory assistance to customers. simple questions range from what is the exact address of this n that..what is the zip code, what is the telephone number of x and y...blah blah.

the starting pay is also good. in training, u will be paid 10k i think. training will last for 5weeks.

they have openings for team leaders too, so if you have experience in managing a team, then cool :cool: show 'em what youve got

u better hurry, they hv this continuous hiring...but the more u hurry, the more chances ull gonna be in early batches...that means, more chances of gettin promoted :glee:

ambertookme

Feb 15, 2002, 06:25 PM

yup.ganun daw ang nature ng job sa infonxx.parang directory assistance.nag start na raw yung first batch nung training pero i think on hold muna sila sa pag-hire.the pay for would be regulars is good din as per those who r hired there already.the starting/training pay isn't bad either.

may bond din ba 'to?

val0918

Feb 15, 2002, 09:32 PM

hey got any info about cylynx?

zimdude

Feb 17, 2002, 06:35 AM

Some news about the Call Center Academy and industry developments. Looks like you're doing well guys!

http://www.itmatters.com.ph/news/news_02152002e.html

Call center boom hikes demand for graduates
The call center boom in the country has triggered the establishment of training programs that aim to train
and produce highly-skilled Filipino workers.

Call Center Academy, established only early this year, hopes to produce as much as 5,000 students for its English proficiency modules "as requested by the government,"
said chief operating officer Yohlie
Jarlego in an interview with i.t. matters.

"TESDA (Technical Education Skills and Authority) announced it needs 10,000 call center agents
for this year. The government is asking us for 5,000
graduates. We think that's realistic given the demand
right now," Ms. Jarlego said.

...

The Department of Trade and Industry (DTI) has
projected the local call center industry to grow by
50% percent annually and reach $864 million by 2004.

According to the Contact Center Association of the Philippines (CCAP), the market requirement for
contact centers in the US alone currently stands at
1.5 million representatives.

In a separate interview, CCAP president Jose Ferreros
said the development of call center schools are
necessary "support groups" to the industry.

Mr. Ferreros, who is also the business development head for
All Asia Customer Care Services, added that a
local job finder or "headhunter" company is forging a partnership
with a university in Australia to establish a call
center school in the Philippines.

...

reybelde

Feb 20, 2002, 04:36 PM

Do call centers accept undergraduates for the job? If so, which?

I'm from UP Manila, kulang na lang 6 units to finish my course. But since I'm in a quite desperate situation (http://www.pinoyexchange.com/forums/showthread.php3?postid=1972216#post1972216) right now where I'm in danger of losing my job, I'm looking for a filler job just in case.

:drive:

Rugrat

Feb 22, 2002, 01:39 AM

sorry! i know this kinda off-topic pero i do need your help. i'm new lang sa c3 and i don't know yung full name ni ms. thea. yung supervisor ng sa b&d. i need it kasi or my resignation letter.

thanks. :)

ageee

Feb 23, 2002, 02:02 AM

Originally posted by Rugrat
sorry! i know this kinda off-topic pero i do need your help. i'm new lang sa c3 and i don't know yung full name ni ms. thea. yung supervisor ng sa b&d. i need it kasi or my resignation letter.

thanks. :)
Theresa Delos Reyes hehehhehe :D

val0918

Feb 23, 2002, 08:03 AM

hi,

what call center is at fedman bldg in salcedo village?

how do you go to infonxx RCBC plaza?

PRIMAVERA

Feb 24, 2002, 06:49 AM

Hmmmm..... call center....

papano ba ito...

actually curious lang ako ha.... paki explain nga.

pede bang magapply dito kahit hindi IT grad?

E kung gusto mo langi i-try pede rin ba? oks din siguro to no... nite shift ka ... hehehe papano ba ito... i mean paki explain nga... ano magiging trabaho mo if ever....

heheh walang akong alam sa mundo....

salamat

ageee

Feb 26, 2002, 07:12 PM

Originally posted by ageee

Theresa Delos Reyes hehehhehe :D
Althea Vaflor pala..sowee pero d ko sure *** spelling huh. :D

Rugrat

Feb 27, 2002, 09:51 AM

Originally posted by ageee

Althea Vaflor pala..sowee pero d ko sure *** spelling huh. :D

thanks, ageee! i assume you're from c3 din. how is c-cube na? i kinda miss the place and my friends there.

ageee

Feb 27, 2002, 10:20 PM

nope. im not from ccube :D..u resigned already?o nagawol ka din?

zimdude

Mar 2, 2002, 05:52 AM

Some info about ePLDT the call center:
http://www.itmatters.com.ph/news/news_03012002d.html

... ePLDT call center subsidiary Vocativ Systems, Inc. (VSI) was established last year to exclusively support services for US-based TeleTech Holdings, Inc., a global provider of integrated customer relationship management (CRM) solutions supporting large corporate clients such as Microsoft, Nokia, Ford and Singapore Airlines.

"We have partnered with TeleTech, one of the largest and experienced outsourcing call centers in the US (with subsidiaries in Canada and the Asia Pacific region) as it provides us with an established US presence which is crucial to the success of breaking into the US market," said PLDT multi-channel and contact center group head Rose Montenegro.

The customer service agreement between TeleTech and Vocativ guarantees call center volume for at least 500 agents within the end of the year.

Vocativ has already set up a 700-seat, 5,240-square meter call center in cooperation with ePLDT and various divisions of PLDT. The set-up was implemented in 117 days, or three days earlier than the target period.
...

kNIGHT

Mar 4, 2002, 05:05 AM

What international clients do they support? How is the environment there?

bigbadwolf

Mar 9, 2002, 07:22 PM

InfoNxx is located at the 11th floor, Tower A of RCBC Plaza.

Originally posted by val0918
hi,

what call center is at fedman bldg in salcedo village?

how do you go to infonxx RCBC plaza?

bigbadwolf

Mar 9, 2002, 07:36 PM

Okay peeps, so here is our unofficial tally of call centers in the Philippines:

PeopleSupport Philippines, Inc.
Phil-Am Life Tower, Paseo de Roxas Ave., Makati City

E-Telecare
Libis, Quezon City

Sykes-Asia - Is it true that they are relocating to RCBC Plaza in Makati?
San Miguel Ave., Pasig City

Ambergris Solutions
Discovery Suites, Ortigas, Pasig City

InfoNxx
RCBC Plaza, Makati City

C-Cube
Libis, Quezon City (it's near E-Telecare)

C-Quadrant - not related to C-Cube :)
Jacinta Bldg. in Eda

ACS Pacific
Cabuyao, Laguna

LinkSys
Jollibee Plaza, Emerald Ave., Pasig City

SVI Connect
Orient Place Bldg., Pasig City

One Clear
Orient Place Bldg., Pasig City

Contact World
Wynsum Bldg., Pasig City

Hello Corp.
Benguet Center, Pasig City

Immequire
Makati City

Q-interaction
Makati City

Reese Bros.
Subic Bay

I do know that there are also call centers in Pampanga (i.e., AOL, etc.). Try Google to search for the websites of these call centers to learn more about them. It is really good to try and see what kind of work these call centers do. Some handle inbound calls (technicall support, site navigation, etc.) while some handle outbound calls (tele-marketing, follow-up, brand advertisement, etc.). Make sure muna kung what kind yung Customer Service type before you apply so hindi ka mapapasubo in the end. Good luck peeps! Happy Job Hunting!

pupung

Mar 11, 2002, 03:38 AM

warning to those looking for jobs particulary sa mga call centers.
DO NOT and I repeat DO NOT apply at Cylynx or just be careful :rolleyes: It's medyo a waste of time :mad:

By the way, they changed their name na to GTS Solutions. :rolleyes:

pupung

Mar 11, 2002, 03:51 AM

Originally posted by Telcontar
About C3....hmmm...being that I am a current employee there...

there is only couple of things that I want to say and these are the facts and not "Bull"

pay is low plus it is usually lower because of "undetermined" deductions because it is pro-rated

working for 9 hours minus 1 and half for breaks for a total of 7.5 hours of work

and finally, there's not alot of accounts in the company that is why most of the people that they are hiring are "put on hold" so to speak...

One other thing, advice ko lang sa mga may balak mag-apply...have the contract checked by a lawyer...trust me...it save you guys from a lot of headache and that you might learn something about... a basta...have it checked by a really good lawyer...

*sigh* m getting out na nga eh...

anyone knows of a better place to work???

if you're still looking for a job (which i doubt) i suggest that you try applying at either Ambergris Solutions or Infonxx.

Ambergris seems okay sa lahat. Infonxx is actually new and you might have better opportunity for promotions.

gemyl

Mar 11, 2002, 08:33 PM

Originally posted by pupung
warning to those looking for jobs particulary sa mga call centers.
DO NOT and I repeat DO NOT apply at Cylynx or just be careful :rolleyes: It's medyo a waste of time :mad:

By the way, they changed their name na to GTS Solutions. :rolleyes:

elo pupung,

can u tell us y shouldn't apply at cylynx? were u an employee?

bigbadwolf

Mar 12, 2002, 08:10 PM

Originally posted by pupung
warning to those looking for jobs particulary sa mga call centers.
DO NOT and I repeat DO NOT apply at Cylynx or just be careful :rolleyes: It's medyo a waste of time :mad:

By the way, they changed their name na to GTS Solutions. :rolleyes:

Smells like an alternick :)

I know somebody who applied there. Medyo hindi daw organized yung hiring process nila. Pupung, can you expoundmore on what you mean?

noel_icky

Apr 1, 2002, 02:10 PM

are there any call center accepting applicants for summer or part-time jobs and undergrads?

makoy11

Apr 2, 2002, 03:16 AM

Originally posted by noel_icky
are there any call center accepting applicants for summer or part-time jobs and undergrads?

peoplesupport started hiring for a Project e-Rep last march. They are accepting undergrads for that position. Just call them for more information(885-8000). Infonxx is also accepting undergrads.

geekhead

Apr 2, 2002, 02:08 PM

saan ba pede mareach infonxx pare? email para masend yung resume o site nya. thanks!:)

kathy_luscious

Apr 2, 2002, 05:48 PM

Originally posted by piQuAnT
im not workin at infonxx but iv heard a lot about this company....the starting pay is also good. in training, u will be paid 10k i think. training will last for 5weeks.10k is okay na rin since it's training period... I'm kind of interested in working there... any ideas on how much they pay, after the training, and when you get regularized?

Is this an American company rin ba? (infonxx)

How much do they actually pay for team leaders?

:?:
:tanfish:

noel_icky

Apr 2, 2002, 10:17 PM

i don't think infonxx's accepting undergrads. maybe those who will not take any subjects during the time they work there are ok.

i've tried applying at infonxx and was able to pass the spelling and listening tests. however, at the preliminary interview, i was told that they have a binding contract for 6 months and that their agents should always be on call. since i told her that i still have my thesis left, my application was denied.

but im still thinking of applying there after i finish my thesis. the environment is good. and the people there are nice. for the pay, i heard they are paying 11k plus transpo and meal allowances, so that would be around 13++k.
:p

kathy_luscious

Apr 3, 2002, 01:31 AM

kathy_luscious

Apr 3, 2002, 01:32 AM

Originally posted by noel_icky i've tried applying at infonxx and was able to pass the spelling and listening tests.Hope you don't mind me asking, noel_icky, what's the listening test like? How do they do it:?:
but im still thinking of applying there after i finish my thesis. the environment is good. and the people there are nice. for the pay, i heard they are paying 11k plus transpo and meal allowances, so that would be around 13++k.:p Goodluck, noel_icky, thanks in advance!

:kiss:

AnGeLJoLi

Apr 3, 2002, 02:41 AM

Originally posted by noel_icky
i don't think infonxx's accepting undergrads. maybe those who will not take any subjects during the time they work there are ok.

i've tried applying at infonxx and was able to pass the spelling and listening tests. however, at the preliminary interview, i was told that they have a binding contract for 6 months and that their agents should always be on call. since i told her that i still have my thesis left, my application was denied.

but im still thinking of applying there after i finish my thesis. the environment is good. and the people there are nice. for the pay, i heard they are paying 11k plus transpo and meal allowances, so that would be around 13++k.
:p

Hi there, how did you apply, through e-mail or did you drop by their office? If you have the email or contact # of infonxx, kindly post it here. Thanks

noel_icky

Apr 3, 2002, 03:48 AM

i saw LinuxMandrake's post at the Classified section about a month ago. actually, i wasn't that serious in applying and i didn't know anything about call centers. but i tried, anyway...just for kicks! =)

i just sent my resume to his email address and he was the one who sent it to the hr. in less than a week, i was surprised to receive a text message from them asking me to report the next day for testing.

the spelling test was not that easy, as well as the listening test because those were the actual calls received by their agents.

i wasn't discouraged, though, when they didn't accept me coz i know i can't handle the work there and do my thesis at the same time. there's a big chance that i'll apply again by the time i finish my thesis.

btw, good luck to those who will apply!

smad

Apr 3, 2002, 08:50 AM

one thing good of all these “call centers” it provides a lot of opportunity sa mga newly grad at ang daming nagkatrabaho because of that “call centers”. i think the most important right now; the government should invest more time, effort para pagandahin ang education. did you know the reason why there is a huge number of call center here sa pinas. first is the labor cost and second is our advantage with other co-asian country, the way filipinos speak english. Ang galling talaga ng PINOY.

bigbadwolf

Apr 6, 2002, 06:03 PM

InfoNXX Philippines, Inc.
11/F, Tower A,
RCBC Plaza
755-1600

makoy11

Apr 7, 2002, 06:12 AM

Originally posted by bigbadwolf
InfoNXX Philippines, Inc.
11/F, Tower A,
RCBC Plaza
755-1600

Thanks BigBadwolf ....tagal ko na hinahanap ang tel. no at Address ng InfonXX nway. are they still hiring???is it true that they are accepting undergrads????

pls. pm me at makoy11@yahoo.com...thanks!

soul12

Apr 8, 2002, 12:22 AM

i just submitted my resume to peoplesupport via email. im applying for tech erep since i'm a comsci gradu8.

can someone give me tips and advice regarding their tests and interviews (mga sample questions)?

please!

wishGuy

Apr 8, 2002, 06:19 PM

what's the address and phone nuber of Q-interaction?

tekkies

Apr 20, 2002, 07:31 AM

any other info abt call centers?

what does ambergris solutions do/support?

wends

Apr 21, 2002, 04:58 AM

which call centers are locally owned?

zimdude

Apr 21, 2002, 08:53 AM

There is at least the EPLDT ones (I forgot the names), then C3.

Some news for ya:

http://www.itmatters.com.ph/news/news_04192002b.html

Call centers seen to cushion RP from continuing global slump

The Philippines' bid to become a call center hub in Asia Pacific has been given a boost after the Call Center Academy (CCAP) of the Philippines and Avaya, Inc., joined hands to establish the country's first call center training institution.

wends

Apr 24, 2002, 10:02 AM

thanks :D

assh_lee

Apr 26, 2002, 06:40 AM

i just came from an infonxx exam/prelim interview. ganun pala yun, they get the top 10 of the batch and sorry na lang sa iba.

anyway, i got through naman *** speed test na lang ang gagawin and final interview.

is anybody from here working there? ayos ba talaga dyan? i'm still waiting for pplsupport for their reply kase.

BabyFATS

Apr 26, 2002, 07:07 AM

Si bigbadwolf taga-Infonxxx yata.
Gusto ko rin sanang mag-apply dun kaso QA position hanap ko.

kNIGHT

Apr 26, 2002, 03:49 PM

I think peoplesupport is freeze hiring at the moment. You just have to call them up to make sure.

thehitman

Apr 27, 2002, 12:34 AM

Originally posted by soul12
i just submitted my resume to peoplesupport via email. im applying for tech erep since i'm a comsci gradu8.

can someone give me tips and advice regarding their tests and interviews (mga sample questions)?

please!

As kNIGHT has stated, PeopleSupport isn't hiring new reps at the moment. However, in response to your tips, let me tell you these:

1. The internet quiz is peanuts for anyone who is a regular internet surfer
2. The English exam is quite difficult, a la UP-Ateneo-La Salle. Fill in the blanks with words you never knew existed. It's manageable though.
3. For the typing exam, you're gonna need 40 wpm to make it.

Kindly call to make sure that they are hiring right now. I haven't seen any new batches for the last 8 weeks.

:cool:

makoy11

Apr 27, 2002, 04:02 AM

just want to make some input:

Talaga? 40 wpm?
I got a score of 27wmp in the typing test and yet they have called me for an interview. yun nga lang, nde me natawagan after the interview.

sapatosh

May 1, 2002, 08:20 AM

PLDT has Vocativ. I believe Easycall is starting to put up a call center too.

marcel

May 19, 2002, 03:57 AM

hi!

I've applied at PLDT and I got accepted to work as a CSR (customer service rep) for Parlance. Parlance is an american invested call center but their call center is maintained by PLDT. Anyway, I'm about to start training as soon as i pass all my requirements. I hope you guys could share your experiences as a CSR. Also how do you handle night shifts? I know its hard to stay awake pag madaling araw so what do you do asides from drinking coffee? Or talagang sanayan lang ba? This is my first job kasi and hope you guys could share some tips! thank you! :)

janniebee

May 19, 2002, 02:52 PM

Really!?!?!?!??! I've submitted my requirements na rin sa PLDT. Pero I'll be working for Vocativ.. Sana... They haven't called yet kasi eh for the next orientation....
I've worked na rin sa graveyard shift before and believe me it's fun. Hindi nakakaantok kasi masaya mga kasama dun.. Yun nga lang there are othere we really cannot please. Sanayan din lang. Sana they col us up for the orientation na no?

teardrp

May 19, 2002, 06:33 PM

can someone please post the url of these call centers?preferably those who hire undergrads.thanks.

reybelde

May 20, 2002, 12:57 AM

Naka-ilang call centers na akong me inaplayan pero hanggang ngayon I still wait for their reply. But the salary is good, though.

:drive:

freestyled

May 20, 2002, 02:16 AM

Originally posted by teardrp
can someone please post the url of these call centers?preferably those who hire undergrads.thanks.

This I ain't sure. From what I've heard, Infonxx has totally changed their policy re: undergrads, since recently they are NO LONGER hiring undergrads. Nadale ako dyan, umabot ako sa final interview ng Infonxx only to be told that I made it but my papers were put on-hold because of the new policy change re: undregrads. They told me to get back to them once I graduate (this coming October) daw.

As for Vocativ, they hire undergrads for part-time jobs. The thing is, you work with them once-a-week lang. I have filed my resume' with them last week. I'm still waiting for their response.

BTW, I'm graduating this October from the State U. MRR na nga ako eh. :)

Ang alam ko lang na mga URLs:

Infonxx (http://www.infonxx.com/)

C-Cube (http://www.c-cubeservices.com/) (Ewan ko lang if this still accepts undergrdas for hiring)

makoy11

May 20, 2002, 12:54 PM

hi. i am also working for PLDT'S vocativ. Actually, I will recieve my first LIVE call on Monday. The atmosphere at VOCATIV is really nice and people there are very friendly.

kevinCostner

Jun 12, 2002, 07:53 AM

buhayin ko lang.....

pero just a question..

May Career Growth ba sa mga call centers??

i heard that the pay is okay, specially if ur a fresh grad.. pero what if i am looking for a long term commitment?? is it worth it??
thanks...

kevyn

Jun 12, 2002, 12:09 PM

has anyone tried asia call center link, located in tower 1 makati stock exchange?

can anyone post yng call centers n hindi telemarketer, i heard hirap daw kc kng telemarketer k kc me sales quota.

AnGeLJoLi

Jun 12, 2002, 01:11 PM

Originally posted by kevyn
has anyone tried asia call center link, located in tower 1 makati stock exchange?

can anyone post yng call centers n hindi telemarketer, i heard hirap daw kc kng telemarketer k kc me sales quota.

I've tried Asia Call Center Link, it's recruitment agency (kind of, meaning you won't have to pay placement fees, etc.) and not a call center. You would be given several tests (reading comprehension, subject-verb agreement, typing test and trust me, it's easy!) and of course, the interview. Obviously, you have to pass the test. Then, they'll assign you to a specific call center (like Vocativ and Parlance). The final stage would be an interview with the Human resource head (or whoever conducts the interview) of the specific call center Asialink will assign to you.

kathy_luscious

Jun 12, 2002, 03:21 PM

Originally posted by kevinCostner
May Career Growth ba sa mga call centers??
i heard that the pay is okay, specially if ur a fresh grad.. pero what if i am looking for a long term commitment?? is it worth it??
thanks...
A lot has been said about how the job sucks daw and all that -- but really, it IS a matter of CHOICE. It's all up to the person *okay*

how come call centers are so hot these days? (http://www.pinoyexchange.com/forums/showthread.php?s=&threadid=92995)
*paw*

morkaine

Jun 25, 2002, 08:47 AM

Hi,

My dad's friend wants to hire experienced CSR trainors and team leaders. I can forward your resumes if you people are interested. Send them to my email address: darklordjj@yahoo.com

His company prefers those w/ at least 6 months' experience and lives near Alabang, as the contact center is located in Madrigal Business Park (its near Alabang Town Center).

q18

Jun 26, 2002, 08:27 AM

QUESTION: anong call center ang pinaka mataas and sweldo + benefits?

tsinggay

Jun 29, 2002, 02:53 PM

to anyone working at epldt:

i have 2 friends who might be working for epldt soon. one is for parlance and the other one for bankard and they would want to know about the working environment there. also, do you think there is room for growth or promotion? would you say that the pay and benefits are ok? they also heard that there is a carplan after a year, is this true?

=)

hope you could be able to shed some light to these questions.

thanks!

maxelyjr

Jun 30, 2002, 10:57 PM

sana matanggap ako

marcel

Jul 2, 2002, 03:39 PM

Originally posted by tsinggay
to anyone working at epldt:

i have 2 friends who might be working for epldt soon. one is for parlance and the other one for bankard and they would want to know about the working environment there. also, do you think there is room for growth or promotion? would you say that the pay and benefits are ok? they also heard that there is a carplan after a year, is this true?

=)

hope you could be able to shed some light to these questions.

thanks!

hey tsinggay!

i'm working for parlance, ePLDT. I've been working there a little over a month and i could say that work environment is very good. What i mean by this is that the place is really nice. :) About opportunities yes of course there is career growth. I don't know if I'm allowed to talk about the future plans of parlance but there are certainly alot of opportunities. :) You just have to do your job with the best of your abilities. Rewards are also freely given when they think people deserve it. Moreover, promotion is done very objectively, so no worry about having to kiss up to the managers.

blue_querubin

Jul 4, 2002, 08:54 AM

I just arrived from INFONXX. I had my listening and spelling tests. They're going to send me a text message if ever I got in.

Wish me luck!!!!!!!!!!!!!

soulthird

Jul 4, 2002, 09:51 AM

Originally posted by blue_querubin
I just arrived from INFONXX. I had my listening and spelling tests. They're going to send me a text message if ever I got in.

Wish me luck!!!!!!!!!!!!!

wow.... good luck. i tried sending a resume rthru jobsdb and jobstreet but they didn't send any word e... how did you get to sched ur test?

blue_querubin

Jul 4, 2002, 10:22 AM

maybe you can send a resume again to their website:

www.infonxx.com.ph

i think i applied two weeks ago, then i received a text message yesterday regarding the test.

the spelling exam is peanuts...they made us spell the word "square" and "motel" for example. even an elementary student can do it.

the listening test is kind of hard though...

o, i think you don't even have to send your resume. if i can remember it right you're just going to answer questions about you on-line and that's it. just visit the website. i can't remember it anymore.

goodluck!!!

blue_querubin

Jul 5, 2002, 05:30 AM

SME ventures called me for an interview tomorrow. Anybody here know anything about that call center? I've been researching in vain but I couldn't find any stuff regarding SME ventures. I don't want to go to my interview clueless so please I need your help. I need any info ASAP. Thanks.

kurant_7

Jul 6, 2002, 02:16 AM

those call centers give their employees better pay, my friend used to work at C Cubed, it's in Libis. The company offers P13-15k / mo. but then they have this internal policies na if you decide to resign and not to finish your contract, you will pay a certain amount, which is not good, i mean, y pay if you're not happy with your work anymore? Sykes Asia is a good company also.

SME Ventures..... you know when i click on the link of SME VEntures, what appeared on my screen was the website of Cal Carrie's Modelling Agency. bat ganon?

i aslo applied for call center rep, i appllied to eTelecare and Ambergris Solutions, i really wanted the job. i had the initial interview which is a phone interview, i was scheduled for another pannel interview, apparently when they asked me if i am willing to be assigned on a graveyard shift, i said i can't but i can make adjustments (coz i have 2 sons 2 look for), they said, they'll just gonna contact me again, meaning, my application is denied. Grrabe!! I am dying to have this kind of job pa naman.

starwish

Jul 6, 2002, 03:54 PM

im looking for a part time job as a cust srvce asst. like *** sa call centers. wud u know any company na accept ng part timers?! added income lang sana... :) :) :)

LinuxMandrake

Jul 6, 2002, 04:02 PM

bigbadwolf, are you also from info? kaninong team ka?

LinuxMandrake

Jul 6, 2002, 04:02 PM

bigbadwolf, are you also from info? kaninong team ka?

LinuxMandrake

Jul 6, 2002, 04:08 PM

blue querubin, did you apply? what happened? actually the job is fairly easy if you've been to call centers that deal with money or property, kasi talagang walang irate clients, unless you make them irate. kasi directory assistance nga naman. so what you say about the interview is true, even downright funny. but when you get there, it's kinda hard at first, pero masasanay ka din. kung tanggap ka, and if you have any problems regarding the system we use, don't hesitate to approach me.

alan cruz
team phenom
customer service representative - batch 1
infonxx philippines

blue_querubin

Jul 11, 2002, 07:58 AM

Originally posted by LinuxMandrake
blue querubin, did you apply? what happened? actually the job is fairly easy if you've been to call centers that deal with money or property, kasi talagang walang irate clients, unless you make them irate. kasi directory assistance nga naman. so what you say about the interview is true, even downright funny. but when you get there, it's kinda hard at first, pero masasanay ka din. kung tanggap ka, and if you have any problems regarding the system we use, don't hesitate to approach me.

alan cruz
team phenom
customer service representative - batch 1
infonxx philippines

bummer!!! it's been a week now since i took the tests, but still no word from INFONXX. so i guess my application is denied??!! how long do i have to wait LinuxMandrake? i'm thinking of giving them a call tom. to follow up my application. i think you once said in a certain thread that you can apply again after three months (in case you weren't accepted on your first application). please confirm.
:)

snowflower

Jul 30, 2002, 07:18 AM

Hi people!!!

I need the telephone number for Infonxx and hellocorp. Please somebody help me out here.... Thanks!!!

snowflower

Jul 31, 2002, 07:42 AM

Can anyone tell me the tel. number of Hellocorp. I saw at jobsdb.com that they are hiring CSA, but it doesn't have the tel. number eh. Please people I need it badly........

twixz

Jul 31, 2002, 01:39 PM

soulthird, i think Infonxx prefers applications or resumes to be submitted to their office personally. I tried to apply thru jobstreet several months back but I didnt receive any reply from Infonxx but when I brought my resume to their office just recently I was immediately scheduled for an exam the following day. :redsmile: yun lang nga ... their spelling and listening exam is quite difficult. :(

http://www.uniquehardware.co.uk/server-smilies/kao/otn/kao3.gif

soulthird

Jul 31, 2002, 08:55 PM

Originally posted by twixz
soulthird, i think Infonxx prefers applications or resumes to be submitted to their office personally. I tried to apply thru jobstreet several months back but I didnt receive any reply from Infonxx but when I brought my resume to their office just recently I was immediately scheduled for an exam the following day. :redsmile: yun lang nga ... their spelling and listening exam is quite difficult. :(

http://www.uniquehardware.co.uk/server-smilies/kao/otn/kao3.gif

tnx!

I did rcv a txt msg from them, but I didn't attend cuz I already have a job e. :)

leamich

Aug 2, 2002, 03:25 AM

Sana may call centers din dito sa Davao...:(

geekhead

Aug 2, 2002, 04:16 AM

try air relay guys!!!:) IBM Plaza Eastwood City Libis.:D www.airrelay.biz

snowflower

Aug 2, 2002, 06:39 AM

Originally posted by leamich
Sana may call centers din dito sa Davao...:(

I think Etelecare is going to expand their call center within the next 3 years. When I was working there before, they said that they are expanding to Cebu and Davao within the next 3 years. funny though a lot of people resigned, But don't worry, magkakaroon din ang Davao ng call center later on.... :) I used to live in Davao for 2 years, I like the place but of course more job oppotunities here in Manila. :)

snowflower

Aug 2, 2002, 06:41 AM

Originally posted by geekhead
try air relay guys!!!:) IBM Plaza Eastwood City Libis.:D www.airrelay.biz

Hey thanks geekhead! I'll try to apply there next week. :)

geekhead

Aug 2, 2002, 01:50 PM

no prob dude!:D good luck!!! :bounce:

kathy_luscious

Aug 3, 2002, 02:22 PM

[QUOTE]Originally posted by blue_querubin
...They're going to send me a text message if ever I got in. /QUOTE] What is it with INFONXx and their text messages? I mean -- isn't it too informal if you ask an applicant to take the exam, thru text... when you can actually call them?

I took their exam a few months ago and applied online a week ago -- they asked me (thru text) to take the exam. I told them, that I already took the exam a few months ago-- then they told me that I have to reapply again, after 6 months.

Here's the catch: I never was notified if I passed he exam or not. No email, or call, or text. Isn't it more appropriate, for companies like them, to let the applicants know if they passed their exam or not -- just so they know?

Wala lang -- my two cents.

:paw:

coyndre

Aug 9, 2002, 12:20 PM

hi! i was wondering what type of test does people support give to applicants?? i'm planning to apply there and i'm an IT graduate... hope to hear from you guys ASAP! thanks! :)

chltzn

Aug 10, 2002, 01:39 AM

Anybody here from E-telecare?

I want to know how much exactly is the penalty stated in the contract when you resign within a year?

How much also is the starting pay for a Technical Support Representative?

Answer naman kayo kasi I need this because this will decide the career path I will take! :(

PrEttyD0LL

Aug 10, 2002, 12:29 PM

Originally posted by coyndre
hi! i was wondering what type of test does people support give to applicants?? i'm planning to apply there and i'm an IT graduate... hope to hear from you guys ASAP! thanks! :)

If you are an IT grad I guess the tech question is very easy for you. Make sure you can type 40 wpm. the rest is basically grammar, vocabulary and reading comprehension. try to read the whole thread here, i beleive somone posted before kung ano yun mga test nila.

Ellheym

Aug 31, 2002, 03:53 PM

actually........ i'm planning of applying as a call center rep.. anybody can give us a qualities they are looking to an applicant. and what type of exam they give...

i'm also wondering if they prefer walk in applicant or online applicant.

thankssssss :)

win78

Aug 31, 2002, 10:07 PM

what's the homepage of epldt and easy call?

* tinny gUrL *

Sep 5, 2002, 10:38 AM

can anyone share anything about ambergris solutions:?:

...as in anything like working environment, the people, starting salary, benefits, etc... Thanks! :teehee:

geekhead

Sep 6, 2002, 09:26 PM

check out airrelay.biz!!! we're expanding and getting 25 reps every two weeks. good luck guys!:)

Krakista

Sep 7, 2002, 02:34 AM

Linksys expanding RP-based call center
http://itmatters.com.ph/news/news_09062002h.html

Networking equipment provider Linksys intends to expand further its recently established call center in the Philippines, looking at hiring at least 100 more agents in the near-term to accommodate increasing product support requirements.

Link2Support held its formal launching Thursday at its offices at the Techno One building in the Eastwood ecozone in Libis, Quezon City (northeastern Metropolitan Manila).

Starting with only nine people last May, the company has hired more than 400 call center agents providing 24x7 voice and e-mail technical support services to Linksys customers in the United States.

A total of at least US$4 million has already been invested in Link2Support, said Linksys president and CEO Victor Tsao. Mr. Tsao, however, stressed that Link2Support is an independent entity from Linksys.

"We're looking at providing product support to other networking companies, including our competitors," he told IT reporters.

As a maker of networking equipment such as wireless networking hubs and routers, Linksys is in direct competition with 3Com and Cisco. It has alreday created a niche market among small and home offices environment (SOHO) for its wireless networking products.

In the Philippines, Linksys recently partnered with wireless Internet service provider Airborne Access in creating wireless "hotspots" in various establishments around Metro Manila.

Link2Support handles around 10,000 calls a day, according to its general manager Spencer Ying.

"We are establishing links with technical schools like Mapua and Adamson University. We give their students the chance to conduct on-the-job training with us," Mr. Ying said, noting that most of their agents are licensed Electronics and Communications Engineers.

There are currently six call centers worldwide providing product support for Linksys users, including Link2Suport in the Philippines. There are two call centers in the US (including one at the company's headquarters in Irvine, California) and others in the United Kingdom, Singapore, and the Netherlands.

Linksys also plans to set up another call center in Japan, Mr. Tsao said. He added the company chose the Philippines over India in setting up Link2Support because of the country's advantage in English fluency. -- Lawrence D. Casiraya

baileys979

Sep 7, 2002, 09:00 AM

Bat mo nmn nasabi yun? nag train knb? or umabot ka sa operations?

Originally posted by pupung
warning to those looking for jobs particulary sa mga call centers.
DO NOT and I repeat DO NOT apply at Cylynx or just be careful :rolleyes: It's medyo a waste of time :mad:

By the way, they changed their name na to GTS Solutions. :rolleyes:

DontCallmeATE

Sep 15, 2002, 11:50 AM

A call center job SUCKS??? Don't be blinded by them.
It really IS a dead end job.

"Thank you for calling so-and-so! How may I help you today!?"

"I don't have any service!"

"Ohhh we f*cked up once again, Mr. Smith! You'll get help after the 15th business day!"

"15 DAYS???"

"No, sir, Business Days, counting only mondays through fridays..."

"But that's three weeks!! Oh you all suck!"

"Why, thank you! Same to you and your family! Please don't hesitate to call back for follow ups. We'd love to screw the hell out of your life again and again."

"$crew you"

"My pleasure! By the way Mr. Smith, in order to sever you better, would you like to take our customer service survey?"

"You wouldn't want me to take that survey NOW, honey! NOW GET MY GOD D@MN SERVICE BACK OR I'LL SUE YOU! I'M FROM THE FCC AND I ALREADY CALLED AN ATTY!! yada yada yada yada..................."

Imagine having a life like that every single day...... Think TWICE (or more) before signing that contract.

A friendly reminder from someone who's been there and done that.

Thank you all.

SILENTMAX

Sep 15, 2002, 02:00 PM

i know im going to be flamed for this but......

you have a job. there are millions of pinoys out there who doesnt. would you want to trade for the shear fact that ur job sucks?

how much does ur job pay????

would you mind getting the same pay as the chinese in mainland china where the minimum is 50-60 pesos per day?

you are well off and probably lucky in that you have a job right now while millions out ther dont. you may not think that your job is the best in the world right now but if you hang on and strive for something better you will get to your destination.

i believe in blood sweat and tears in achieving success.

waterfire

Sep 15, 2002, 02:30 PM

i heard from my friends,
the hottest girls work in the call centers.

dont you all know that?? :)

JC00

Sep 15, 2002, 03:12 PM

it's an ok paying job if you don't have a family but some of my friends said that it's a repetitive job without growth.

jtan

Sep 15, 2002, 04:25 PM

lots of job out there don't have any growths... kahit programmers not much growth when you reached senior level and you will have difficulty coping up

the best i think is climbing up the corporate ladders

anyway, there aren't much to complain, kahit na salesman wala naman much growth, they just keep on selling all their life time.

what kind of growth are you looking for?

ok na rin ang call center, considering it's one of our export :)

DontCallmeATE

Sep 16, 2002, 02:58 PM

I got out of my call center job right before it got the best of me. I'm writing this not because i just want to let you all know that it sucks to work for a call center. (i bet some of you know that already)

I'm writing this for people (especially for fresh grads who have skills not meant for a call center) not to be blinded by the huge pay and the acquired english accent (oh please!)

there are better jobs waiting for you out there.

Originally posted by SILENTMAX
i know im going to be flamed for this but......

you have a job. there are millions of pinoys out there who doesnt. would you want to trade for the shear fact that ur job sucks?

how much does ur job pay????

would you mind getting the same pay as the chinese in mainland china where the minimum is 50-60 pesos per day?

you are well off and probably lucky in that you have a job right now while millions out ther dont. you may not think that your job is the best in the world right now but if you hang on and strive for something better you will get to your destination.

i believe in blood sweat and tears in achieving success.

BabyFATS

Sep 16, 2002, 04:14 PM

I work in the QA department of a call center.
Although I don't exactly share in your sentiments,
I believe there will always be some others
who have all sorts of things to say about working in one.
These will depend on what one's priorities are.
A lot of people don't really care whether a job doesn't offer a lot of growth
so long as it brings food on the table and buys them what they need (and/or want).
I guess the term "growth" is relative, just like "success" or "wealth".
For me, I'll just count my blessings and be happy I have a job,
and happier that it pays more than my previous one. :)

sarin

Sep 17, 2002, 11:26 PM

call centers have their ups and downs, just like any other job. but there WILL be times when you wish you could strangle the person on the other end of the line.

it will also show you how arrogant Americans can be. some of them are really nice, but the others...

KoNTRaBiDa

Sep 18, 2002, 04:37 PM

in my humble opinion, malaki yung sweldo compared to entry level positions.

pero parang walang room for growth. sabi lang ng friends ko who are working sa call centers.

and don' t you think brain- drain yun. underemployment. mga friends ko, LICENSED engineers and psych/ econ majors, pero sa call center. parang sayang lang.

i don't know if you share my opinion, pero opinion ko lang naman. pero sa hirap ng buhay ngayon, who are we to say hindi ok ang magwork sa call center di ba?

jopert

Sep 19, 2002, 01:59 AM

Originally posted by waterfire
i heard from my friends,
the hottest girls work in the call centers.

dont you all know that?? :)
really? i thought they worked in beer houses?;)

Wong_Mo_Gei

Sep 20, 2002, 09:33 AM

Taga E-telecare siguro author ng thread na ito :glee:

Anyway- it happens to everyone who is in the service biz :)

PrEttyD0LL

Sep 20, 2002, 10:14 AM

Call center is not that bad naman eh. When everybody is sleeping you are at work and when you're hitting the bus or MRT going home you see that everybody around you are fresh from shower and here you are all drained out and smelly na. :) But compare your compensation from those cashier or receptionist of some department store, I'm sure those who works in Call center gets more than they do. Yun nga lang, weird ang working hours natin and we have to listen to all those "yada...yada...yada...." everyday. I know in Etel they trained you not to take those rude customer seriously, puh-lease, they are just some lunatic on the other side of the phone!

To those fresh graduate, ok lang mag work sa call center. It's better than standing in the mall and saying "G'morning Sir/Ma'm do u want to try our new product......". At least in call center you get to sit and yack for 8 hours. For me, mas pipiliin ko sitting down than standing for 8 hours.

Right now, I'm out na sa call center industry. Graduate na ako dyan. 2 years na ko call center hopping. I'm having my own bussines soon. Instik kasi ako eh.... :) I don't want to be an employee forever. I want to be a boss!!!! :p

mai_1

Sep 21, 2002, 09:51 AM

i admire those who work in call centers because they have that confidence and good speaking ability. magandang training ground yan. lalo na kapag ang goal mo sa buhay mo ay magnegosyo ka in the near future - masasanay ka na makipag-usap sa iba't-ibang tao at all levels.

for call center employees especially those who are on the floor - be proud of work and yourself, ok! :cool:

waterfire

Sep 22, 2002, 01:40 PM

sosyal daw kasi yung call center workers...

hmmm where could i go kaya and see them hang out on their breaks..

jtan

Sep 22, 2002, 02:28 PM

yeah... call center workers are big contributors of philippine economy, they are one of our export provider

soulthird

Sep 22, 2002, 07:41 PM

Originally posted by waterfire
i heard from my friends,
the hottest girls work in the call centers.

dont you all know that?? :)

true... true... true...

PrEttyD0LL

Sep 23, 2002, 05:07 AM

Originally posted by waterfire
sosyal daw kasi yung call center workers...

hmmm where could i go kaya and see them hang out on their breaks..

Sa eastwood, marami dyan nagkakalat from Etel and Source One Asia and those who works sa IBM Plaza. :D

Ellheym

Sep 26, 2002, 01:42 PM

PrEttyD0LL thanks for the info.. pwedeng post mo na rin ang mga address ng mga call centers sa libis. :) thankssss

noel_icky

Sep 27, 2002, 02:39 PM

anyone help me please!

i called poeple's office regarding my applix and they scheduled me for an exam tomorrow afternoon. then, just a few hours earlier, someone called me from etelecare and scheduled me for exams tomorow din, same time as people's!

i've heard a lot about both companies and based on those things i think people is better in terms of the environment and work load (clients?). but i think etel's salary is higher than people's (is this really true?)

personally, i want people although etel pays better. but i still need advice from you, guys, who work in people.

btw, may i know what exactly is the starting salary in peoplesupport? and is the work there always in the graveyard shift?