Call Center bloopers...... boo boo

[feidenf]

i have also an experience...
TSR(well its me): Thank you for calling ... blah blah... my name is ...yada yada ...and let me just verify ur dsl fone number as ... etc etc... am i correct?
CX: Yis dats kurek. (pinoy na cx halata sa accent, may pagkabisaya pa)
(syempre naman nagmagaling ang agent. . .nag pronounce ng mga next spiel with intonations, slangs, and with accent...)
TSR: ...ok thank you... and so can i have your first and last name ma'am..
CX: Marilin De Gusman. . . (pinoy nga pangalan p ***)
TSR: ohh...(with accent) so you're Ms. Marilin Degusman *toinks* all the intonations, slangs, and accent disappeared when i pronounced her name, with the rolling "R", and the way i pronounce her name lumabas ang pagka pinoy...
CX: Wir r u luketed??
TSR: from the Philippines ma'am ( nyarks buking pinoy din *** TSR )
:D

===============================================

TSR: Ma'am may i know what verison of windows you have in there?
CX: I don't know how could i find that?
TSR: Okay, in ur computer click on start... and click on run...tapos...on run type in ther cmd...

===============================================

TSR: Ma'am may i know what verison of windows you have in there?
CX: Its Windows XP...
TSR: And what type of MUudem u have in der?

===============================================

TSR: Okay so you can see now the black screen? (dos prompt)
CX: Yeah...
TSR: Okay on dat black screen we're going to type in der ipconfig...i'm goin to spel it 4 u...I for Italy, P for Fall, C for charlie . . .yada yada

===============================================

CX: (irate effect)Your company sucks...i'm going to sue your company...(suddenly the cx sstrated to curse the female agent...sorry for this one but it really need to be mention to get the story).....F*CK Y*O....F*CK Y*O. . .
CSR: Sir no please no, please don't f*ck me, it hurts...please don't f*ck me...it really hurts... (as if you can do that via phone)

[HansMon]

CCR: Okay well I have changed the information on your account as you have requested. Is there anything else I can do for you today sir?
CX: No thats all. Thanks.
CCR: Ok sir, thank you for calling so much!

========================================

CX: Can I have my available credit limit please?
CCR:Ok sir. I can read it out for you. Do you have a pen and a ballpen to write down your account info?

========================================

CX: Please hold on, I'm looking through my statement.
CCR: Yes ma'am, I'm just here.
(CCR heard a bird in the background)
CCR: Oh you have a pet bird ma'am?
CX: Yes I do! How did you know?
CCR: I can hear the tweet-tweet!

[agent_culie]

kwento ko lang ang eXperience ng friend kong TSr sa dati kong CC,

ding...ding...
tsr: thank you for calling blah blah...my name is da..dah.. how may i help you...

cx mega complain about her audio sa tv etc....
tsr verified the information and clarified the problem situation and when tsr is about to put on hold the cx to look on his resources ang nasabi nya...

Tsr: ma'm can i hold you? (what????)
cx: ok! sure

cx naman wala sa ulirat at napa-oo nalang hehehe

[tog]

eto sa program namin:


CSA is ging order number to cust.

CSA: Thats N for nancy, the number zero, then V for Victor and then L ( Napaisip ata kasi new hire palang) ahhh, uhmm, L as in LIEMPO!

CX: whats liempoh? (onaks kasi - di nya gets)
ang bagong wave natawa pati ang verifier.
===================================================

in my case

ME: O mam can i put you on hold for about 2 months?I have to talk with my supervisor with this.

TL: ulupong mamamatay na ang customer sa kaiintay sayo (katabi ko lang kasi sya)

ME: Sorry mam, what i mean is put you on hold for 2 mins.

Nasabi ko kasi dahil may offer samin na two months free for 2nd line of service.
===================================================
From Josue:

Josue: Here with our company, you'll get clear voice quality...there no zzzzhhhoooommmm(Pertaining to static) Bigla ba naman gumamit ng SFX.....

CX: That's Great!
Benta to ha!

Eto pa hirit ni Josue


It's Very easy to install. Its like eating french fries as easy as one , two, three ( Gamitin din ba pati fries pag rarapport) Take note: benta to ulit!

Huling hirit nya pag benta: THank you for having business with us. Have a nice Life!
===================================================

[pUrplE_tOUngE]

hhaha nakakatawa naman :) post pa kayo :)

[mba101]

manager na ppasok sa offce at late na nagalit sa isang agent na pauwi na dahil sabay sila nag log-in at out sa elid.

manager - cant you see im logging in? u shud made me go first!
agent - ****! (sinabi pagtalikod ng manager)
manager - did you just say U.L.O.L?! (spelling d word!)

nakakatawa noh! parang walang pinagaralan! pumatol sa agent! babae pa naman! para nga lang luya ang paa! sa timeshare mktg dept to ha ha ha

[duke Pikaso]

manager na ppasok sa offce at late na nagalit sa isang agent na pauwi na dahil sabay sila nag log-in at out sa elid.

manager - cant you see im logging in? u shud made me go first!
agent - ****! (sinabi pagtalikod ng manager)
manager - did you just say U.L.O.L?! (spelling d word!)

nakakatawa noh! parang walang pinagaralan! pumatol sa agent! babae pa naman! para nga lang luya ang paa! sa timeshare mktg dept to ha ha ha

sa epac/one global toh ngyari noh??!! wahehehe.. jurassic... :rotflmao:

[1Kahig1Tuka]

Agent: Tenk U por coling blah blah... how me I helf U? (Tigas ng english )
Caller ( a Filipino in the US by chance ): Halo, mistir ken I pind out the retes blah blah blah...
The conversation goes on... while both parties are slowly feeling and discovering each side was a filipino due to heavy accent but the agent doesn't say he's Filipino. The agent is not allowed to disclose his identity and location. Finally, the caller got tired of talking in english...and he said "Ay ke herap naman mag-inglis!" Mag-tagalog na lang tayo! Sige na! Pilipino ka noh!?! Pilipino ka noh!?!
Agent: NO! ( said empathically )
Caller: Pilipino ka e! Naintindihan mo ako e!

AY BUKING! At dineny pa nya pinoy sya! HARHARHARHAR!

[jxpmack]

We were assigned to a temporary account taking CS and sales calls for an online flowershop, and these are what I've heard from my one week tour:

Cx: "So, how does your flowers arrive?"
Agent: "They are shipped already arranged and wrapped in a gift box, and they get to you in bad form (she was meaning to say "bud")."
Cx: "What? I'll never order from your company. How come you let them get to your customers in bad form?"
Agent: "Oh, I'm so sorry, mhiiim. I meant to say "bad", that's B-U-D."
Cx: "Oh, you mean bud?"
Wakanga, sale pa rin 'tong call na 'to.

On another call and another agent, a customer was being "barat" and was trying to choose a cheaper bouquet.
Agent: "Really now, mhiiim, I certainly would suggest that you instead send the lavender roses because it is far more better..."
Hehehehe... Talk about redundancy.

---------------------------------------

On our regular account, we take inbound sales calls for satellite TV retailers. Here is a blooper my batchmate made when we went live on the floor:
Agent: "The installators will be calling you in 24 to 48 hours to schedule the installation."
Cx: "Say, what now? Who will be calling me?"
Agent: "The installators, mhiim."

Overheard:
Agent: "May I have your expiration date, sir?"
Cx: "My what?"

:lol: :lol: :lol: :lol:

I have more to share next time.

[lytfunkywan]

OUTBOUND ito..kaya masyadong Scripted ang sales pitch..opening pa lang at sa rapport..isa sa mga agents sa dati kong CC, imagine nyo SYA with Perky Voice..kinda high pitch pa..
eto na..start of the Shift..naka ready na sya sa station nya with matching salamin sa harap NYA kasi trip na trip na mag project project sa mirror while pitching..kaharap salamin at MAHIWAGANG SCRIPT..bwhahaha..

Agent: ohh hi there, May i Speak with Mr. or Mrs. Smith?
Cus: Yeah..this is Mrs. SMith..Who's Calling?
Agent: My name is Krizzy and im calling on behalf of blah baah blah...How are you today?
Cus: i feel terrible, im on my way to the hospital coz' My Husband needs to undergo serious operation tonight for his cancer..
Agent: OH THAT's GREAT to hear!!!(ayy deadma sya di ba,,wala na empathy o sympathy) well, the reason for my call is..oh my god Mrs. Smith, I forgot to say, I apologize to hear about your husband...(bigla na lang nya na realized na kailangan pala nyang mag sympathize at emphatize sa customer)HAHAHAHA..

..ayan kasi napapala ng sobrang scripted ang pitch.hahaha

[lytfunkywan]

Sales Verification:

Agent: Mam' i Just need to Verify the information to avoid clerical mistakes in my part ok?
Customer: Sure, that's OK
Agent: your name is Katie Hagen, Is that Correct?
Customer: Yes, That's correct.
Agent: Great!! your Current billing address is 123 Yale St. Helena Spaghetti..oppss South Carolina...

San nya kinuha yung spaghetti?haha..tawa kami ng tawa kasi lahat kami nagulat lakas pa naman boses nya during verification kasi may sales sya..payabangan ika nga..sabi nya bigla lang daw nya naisip lang nya bigla gusto nya eat spaghetti..hahaha

[sam_ones_gal]

I like this thread!! Yeah, I work in a call center and we just can't help but laugh at our own mistakes. :naughty:

For a start, let me share this. I just heard this from one of my co-agents. There is a newbie with the account but had been with the company for a year.

CSR: Sir, your unit is handled by another group so let me transfer you to them.
Cust: Ok.
CSR: Please stay on the line while I connect you to the "next previous agent" ........


wahahahahattttttttt?!!! next previous daw bah? :bop:

[hacksider]

dami samin...

-agent: "thank you for calling *****, this is airene parilo sleeping...

-agent: "alright sir, may i have your social security guard.." (number dapat diba? asus... shungak shungak na sa antok!)

-agent: "i have your name here as, paul dean, that'll be P for pusit, A for apple, U for umbrella, L for larry, and then D for danggit, E for eggnog, A for apple and N for nancy.. is that correct sir?
customer: "uhhh... yeah.. i guess so" ->wahahahah

-agent: "may i have your reference number mrs. robinson..."
-mrs. robinson: " yes i do!"

-agent: "sir, can you spell that pls?"
-customer: "ok, that'll be k for cake...."

-agent: "ms politsky, may i have your account number pls.."
-customer: "ok.. it is.. ay anu ba yun?... ah eto pala.. ok..ok..ok my account number is...."

-agent: thank you calling.. (name of the bank) and remember ma'am.. JAPAN: just always pray at night."
-customer: oh thank you.. i will remember that!"

Is this citibank? Mukang familiar eh, hehehe.

[ize_rhijekew]

hahaha. very funny. :) i love this thread.. im still a student but i used to work in PLDT and i assisted phone calls and incoming and outgoing fax.. one time while sending a document:

me: "hello good afternoon, fax tone please."

maid: "wala dito si paxton umalis.."

(haha! so it just soo happened that someone named "paxton" live there.) hehe

[clark+kent]

(Level 3 CS to)

Customer: I want to speak with a supervisor
Agent: Oh, that's going to be an insult to me, because you're already speaking with one!:bop:

[Aces_21]

eto last saturday lang :

costumer: do kids stay free in ur hotels?

ako mejo bangag pagkakarinig ko: Can i Stay free in ur hotel?

Ako: NOPE MAM! you have to pay for every night that you stay in our hotel!

tsk tsk tsk... sana wag yan ang ma-QA.

[BPO pioneer]

middle crick (supposed to be middle creek)

St john the bapteest charch (st john the baptist church)

would you like to avail of our owe-fer (would you like to avail of our offer)

and you will also get a giff-fucc (you will also get a gift pack)

[darnstuff]

may ka - wave ako, since bago sya sa call center industry, mejo nangangapa pa sya sa ins and outs ng customer service...

one time he had to check the answer to the customer's question, ang tanging nasagot nya sa customer eh " may i just put you on hold, i will just ask my system" wapaaak!!! ano nmn kaya sinagot ng system nya noh???

may irate caller, tinanong kung san daw sya located... unang sagot syempre, offshore. "what do you mean offshore?", "in the philippines", "Philippines?!!! is that on earth?"

[Aces_21]

haaay,, ang hirap mag-english! hu hu...

try niyong magbarge sa call ko, grabe, ang dami kong tagalog na sinasabi! like "magkno" "ano" "bakit" bwahahhaa... buti naalng d un *** mga na-QQA

[Jeffreyw]

I dont know if this link is already posted here.

Between 4:25 to 4:40, the call center agent with an obvious tagalog accent pretended that she's a Filipino-American in the US (daw), but slipped her tounge and mentioned "I'm working here...in the US... in Ortigas....Ortigas Center..."

http://www.youtube.com/watch?v=IDtILYNSt-E&mode=related&search=

[darnstuff]

^^^ kakahiya itong agent na ito!!!! halatang pinipilit!!!!

[aze24]

Actual call center conversations!

Customer: "I've been calling 700-1000 for two days and can't get through; can you help?"
Operator: "Where did you get that number, sir?"
Customer: "It's on the door of your business."
Operator: "Sir, those are the hours that we are open."
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about."
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think it means the telephone plug on the wall."
----------------------------------------------------------------------
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am traveling in Australia?"
Operator: "Does the product name give you a clue?"
----------------------------------------------------------------------
Caller (enquiring about legal requirements while traveling in Europe)
"If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?"
----------------------------------------------------------------------
Directory Enquiries
Caller: "I'd like the number of the Argo Fish Bar, please"
Operator: "I'm sorry, there's no listing. Are you sure that the spelling is correct?"
Caller: "Well, it used to be called the Bargo Fish Bar but the 'B' fell off the sign."
----------------------------------------------------------------------
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label -- Woven in Scotland."
----------------------------------------------------------------------
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on."
----------------------------------------------------------------------
Tech Support: "I need you to right-click on the Open Desktop."
Customer: "OK."
Tech Support: "Did you get a pop-up menu?"
Customer: "No."
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No."
Tech Support: "OK, sir. Can you tell me what you have done up until this point?"
Customer: "Sure. You told me to write 'click' and I wrote 'click'."
----------------------------------------------------------------------
Tech Support: "OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?"
Customer: "Wow! How can you see my screen from there?"
----------------------------------------------------------------------
Caller: "I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?"
----------------------------------------------------------------------
This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared"
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor; I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on ? ?
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "OK. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too stupid to own a computer!!!"

[DI10]

"V for veritas... u know, the radio station?"

[<soul_jah>]

dito sa amin... teammate ko..

"is dis a good taym to turk?" (is this a good time to talk?)..

eto pa..

"that's eight-seven-seven-TREE-PAYB-six-two-six-POR-EYT extenshon PAYB-two-one-TREE.." hahaha...

[Jeffreyw]

Agent: Hi, this is William. I am calling from Las Vegas and my company is ********** and the purpose of this call is to provide you information about our company. Can I have your e-mail address? Oh, so you don’t have an e-mail? Can I have your fax machine instead, so we can send it? Yes Ma’am, your fax machine…HELLO? HELLO?

[confused_boy]

^haha! nakaktuwa naman dito!

[Ako nga!]

agent: if you want an internet capable phone you can get either the motorola razor or katana phone..

customer: how do you spell motorola?

Agent: sir that is M-O-T-O-R-O-L-A , razor is R-A..

customer: i know how to spell that R-A-Z-E-R

:rotflmao:

[tin28]

yung isang officemate ko, first three weeks nila sa floor nangyari to..nataon na nirerecord sya ng QA

we can only give our first names then pag hingi ng last name, badge number or yung teller id lang pwede ibigay

csr:i can give you my badge number
cust:ok...hold on...i'll just get a pen...

at narinig na sa background ang pagakyat ni sir sa kwarto para kumuha ng pen

cust:ok im back, whats your badge number
csr:4
:lol:

bago pa kasi, hinde alam ang badge number, ang rinig batch number, ayun binigay ang training batch number! :bop:

[chicago_trainer]

Well this happened in my training class. While I was administering an exam, one of my students raised her hand *gracefully. She stood up and after I waived my hand to acknowledge her gesture, she asked (full of conviction) "After I PENIS the exam, may I go to the washroom?" (You know when you're too conscious about how you should sound like, you make more mistakes) I said "Excuse me?". "Finish" she corrected... But before she even corrected her mispronunciation, everyone bursted into applause while laughing. That was memorable...

[hedonist]

Actual call center conversations!

This has to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the WordPerfect Helpline, which was transcribed from a recording monitoring the customer care department. Needless to say the Help Desk employee was fired; however, he/she is currently suing the WordPerfect organization for "Termination without Cause."

Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):

Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared"
Operator: "Hmm. So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the 'C: prompt' on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor; I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when its on ? ?
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "OK. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Well, it's not because I don't have the right angle -- it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff that your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too stupid to own a computer!!!"

ROFL! The best... :rotflmao:

[hedonist]

Eto madalas kung madinig:

"Is this your first time to call **** before?" - Got mixed up with "Have you called **** before?". Kaya mahirap pabago-bago ng spiel! haha.

"Can I hold you?" - Eto classic. Sa 2 CC na pinagtrabahuan ko bentang-benta to. :)

[dimps_dc]

Heard this from an agent in a CC where I used to work...

"Ma'am, I'm sorry but I cannot access you right now as our systems are currently updating."

... and andun sya sa likod ko at sinabi ko sa cust na i-hold ko muna sya for a while lang kasi tawang tawa talaga ako

[ayie713]

Sana meron pang dumagdag hehe

[James Richard08]

Eto classic to;

CAN I HAVE YOUR DATE OF BIRTH PLEASE SO THAT I CAN ADDRESS YOU PROPERLY ?

Can I have your name pls so that I can "undress" ?

[James Richard08]

L for ELEPHANT


bwaaaaaaa........bwaaaaaaaa....

[normallyInsane]

iPOD Nano White - FOR SALE - 4,500 pesos only....

Details:
http://www.pinoyexchange.com/forums/showthread.php?t=315026

[princessdrew]

omg, this thread totally made my day! *okay*
more stories naman!

[enting_15]

e2 experience ko.. bago ma access yung account ng member syempre member no. muna and hihingiin.ang nasabi ko ba **** "can i get ur no. mam.eh di bigay din ang lola.naka 3 minutes na ako sa kakahanap di ko makita."are u sure this is ur member no.mam?ask ko..sbi ng lola oh thats my telephone no.:eek:

[princessdrew]

share ko lang what happened the other night. i needed to move so i called verizon so that they could take care of the phone line and dsl. tapos this agent was helping me out na with the stuff tapos he put me on hold. then my mom was asking me something so i answered her in tagalog just in time na the agent got back to me. so he was like "ma'am are u filipino?" so i was like yeah i am so he was more helpful na. so everything was set and i said bye bye na. come the next day, i had a new friend request in friendster na di ko kilala, with matching message na hi (my name), this is so and so... we spoke last night about your phone change and i looked u up in friendster and was so curious to see how u looked like. i was like wth!!! :bop: that was sooo ridiculous!!!

[todjikid]

eto thanksgiving. kelangan magbuild ng rapport ang isang agent...

agent:"So sir..."
sabi ng TL "rapport! rapport!"
agent (mute): eto na nga!
tumabi ang TL na naka-yjack
agent: So sir...how's the "Coc(K)...I mean your...uhmmm...rooster!"
(the agent was pertaining to turkey...)

[delphic_oracle]

My boo-boos...

Customer: Let me add another order to that!
Me: Sig.. Yeah!

* Buti na lang na-kambyo ko into "yeah!" :lol:


Me: Again ma'am? Just to verify.. Is your name Nawasa?
Customer: No! It's Nowatha! N-O-W-A-T-H-A!

Tubig lang! :lol:

[carlshark]

*bump*

More naman diyan!

[Larry Legend]

Not really a blooper but a funny thing that we did back in the day in one of the pioneering cc's:

In our toxic account where almost all callers were irate, there was absolutely no escalation to supervisors since we had limited capability to do anything on the accounts, even supervisors cannot do anything. Hence, we give all possible excuses to tell customers our supervisors were not available.

call # 1

cust: I wanna to talk to your supervisor!
rep: Oh, I'm sorry she's not available.
cust: Where is she?
rep: She just gave birth today...to twins to be exact!

call# 2
cust: I want to talk to your supervisor!
rep: Oh, she just stepped out.
cust: Stepped out to do what?
rep: (groping for words to say)...To grab a snack perhaps?

call# 3
cust: I want to talk to a manager!
rep: Well I happen to be a manager.
cust: If you're a manager then why are you taking calls?
rep: I'm the manager of this workstation, sir.

call# 4
cust: I want to talk to your supervisor!
rep: I'm sorry she's not around.
cust: Give me the name of your supervisor!
rep: I'm sorry I can't give you her name. (we weren't allowed to give names of our TLs as well).
*after around five minutes of arguing and asking for a supervisor's name, the rep, tired, relents*
rep: okay sir, I'll give you my supervisor's name.
cust: what is it?
rep: her first name is Mary and her last name is Walter
cust: Aha! Mary Walter it is! I'll call back and look for Mary Walter! (unknown to the customer, Mary Walter is a Filipina actress who is very much DEAD!)

[Precious84]

this was me while teaching trainees how to build rapport with the customer

me: *talking very fast after saying how Americans love their pet dogs* Don't forget to ask mothers "Is that your child barking at the background?"

as an agent for an outbound survey account:

me: *delivering a three-liner opening spiel*
customer: are you an answering machine?

[keroleen]

here's my share!

my seatmate in the cubicle was trying to spell out the word in phonetics to his member...

tsr: T like tom, E like edward...N like.... (out of words )
member: (trying to help the agent) N like nancy?
tsr: NO...N like no!

==iba pala yong N na Nancy..at N na noh? hehehehe===

[yojan17]

This thread is so funny... :lol:

Friend ng sis ko...


Cust: Hello, are you still there?
Agent: (taranta) Yes Sir, I'm still there!

[James Richard08]

eto a classic rapport sa outbound...

Agent: How young are you ?
Cx: hmmm Im already 70 years old..
Agent: Ms Smith, i thought you're only 50 going 60 !
heeeeeeeeeeee..

Agent: Can I have your name please, so that I can "undres"....
heeeeeeeee

Agent: Can I have your date of birth so that I can address you properly?
heeeeeeeeeee

[Precious84]

sabi ng friend ko from citigroup:

oh, you're name is malou. so is it m for mama, a for apple, l for lima, o for orange and u for.......uh.......underwear? :lol:

[lostyuppie]

these are so funny! love your stories! :D

[zerglings]

Not really a blooper but a funny thing that we did back in the day in one of the pioneering cc's:

In our toxic account where almost all callers were irate, there was absolutely no escalation to supervisors since we had limited capability to do anything on the accounts, even supervisors cannot do anything. Hence, we give all possible excuses to tell customers our supervisors were not available.

call # 1

cust: I wanna to talk to your supervisor!
rep: Oh, I'm sorry she's not available.
cust: Where is she?
rep: She just gave birth today...to twins to be exact!

call# 2
cust: I want to talk to your supervisor!
rep: Oh, she just stepped out.
cust: Stepped out to do what?
rep: (groping for words to say)...To grab a snack perhaps?

call# 3
cust: I want to talk to a manager!
rep: Well I happen to be a manager.
cust: If you're a manager then why are you taking calls?
rep: I'm the manager of this workstation, sir.

call# 4
cust: I want to talk to your supervisor!
rep: I'm sorry she's not around.
cust: Give me the name of your supervisor!
rep: I'm sorry I can't give you her name. (we weren't allowed to give names of our TLs as well).
*after around five minutes of arguing and asking for a supervisor's name, the rep, tired, relents*
rep: okay sir, I'll give you my supervisor's name.
cust: what is it?
rep: her first name is Mary and her last name is Walter
cust: Aha! Mary Walter it is! I'll call back and look for Mary Walter! (unknown to the customer, Mary Walter is a Filipina actress who is very much DEAD!)

OT

Eto mga rason kung bakit ang daming reklamo sa mga call center.. dahil walang escalation. Ayaw magbigay ng escalation. Lalong naaasar ang mga customer. Give you an example, AT&T and other telcos that are outsourcing some of their jobs eh napupunta sa Manila or kung san man. Ang apektado eh mga customer na maliliit dito. Pag hindi malaki ang kumpanya mo eh siguradong kawawa ang business mo. Pag malaki ang kumpanya mo siguradong idadrop ka at mawawalan ng business ang provider.

Problema eh walang "customer service" nalalaman ang Pinas. You have to remember, these customers are paying YOUR salary. Kaya dapat itreat mo sila ng maganda.

[James Richard08]

Yeah ^ zerlings is right.... Always remember Customer is always right! The customer has the right to transfer him to the Supervisor. There's no way to tell to the customer na wala ang supervisor. There should always be a supervisor available para hindi lalong maging irate ang customer.

Pero mali naman na walang alam ang Pinoy sa Customer Service. Dyan ka mali ! The main reason why almost all companies in the US, Australia and UK are transerring their CSr here ay dahil magaling ang Pinoy aside from friendly sa phone.

[zerglings]

Pero mali naman na walang alam ang Pinoy sa Customer Service. Dyan ka mali ! The main reason why almost all companies in the US, Australia and UK are transerring their CSr here ay dahil magaling ang Pinoy aside from friendly sa phone.

Well... well.. well... noong bumisita ako sa pinas.. wala akong "customer service" na nakitang maganda... lumaki ako sa pinas kaya alam kong walang "customer service" nalalaman ang pinoy....

Hindi lang CSR sinasabi ko.. pati technical side... kaya tinatransfer sa Manila or kung san man dahil nagtitipid ang kumpanya.. hindi dahil magaling or friendly sa phone... pwede naman maghire ng mga tao na friendly mga companies dito eh.. wala lang silang pambayad.. kaya napupunta mga trabaho jan...

anyways.. hindi na ako makikipagtalo syo.. gusto ko lang ipoint out na dapat marunong mag escalate ng tawag mga pinoys.. at wag lang puro script ang tinitingnan...

[Precious84]

Yeah ^ zerlings is right.... Always remember Customer is always right! The customer has the right to transfer him to the Supervisor. There's no way to tell to the customer na wala ang supervisor. There should always be a supervisor available para hindi lalong maging irate ang customer.


hmmm...not entirely accurate. para sa mga customer na walang tigil magmura kahit anung gawin ng agent na pagpapakalma sa kanya, the agent reserves the right to tell the customer that he can terminate the call if he doesn't calm himself down. about the supervisor, for competency purposes, the agent doesn't really need to say outright that the supervisor isn't there. he first needs to say or to assure the customer that he's the competent/best person who could efficiently handle his complaint. SOP yan. di pwedeng laging nag-eescalate.

zerglings, it's true na walang customer service skills sa Pilipinas. but not in the call center industry. yan nga ang sinasabi ko sa mga trainees ko why they need to undergo training. customer service skills are skills difficult to learn. you won't just find it any industry. that's what makes call centers unique and above other industries due to the quality of service most of them make sure to give.

[panjie_nicole]

hmmm..OT muna..react lang me..as for my previous company, kawawa ang ibang cust na ini-escalate dahil pag wala sa mood ang mga sup..babaan lang sila tapos ino-note na, cust dropped the call..

pero sa bago kong cc, once mag-ask ng SUP, know the details if possible pa sa attitude ng customer na di ma-escalate yung call, pwede,pag nag-ask refer agad, basta ask muna reason and kung talagang LOB namin ang maghandle..pag no sup available, request for sup online na tatawag sa kanila..otherwise, pag tinanggihan namin, pwedeng idemanda yung account namin..ayun..

australian account yun..

balik sa topic..

nung Sat lang..medyo wala ata ako sa sarili ko..


me:...ok, may I know the payment for the payment?:bop:
(tawa ng tawa yung friend ko)

cust: (tumahimik, at bigla sinabi)What?

me: oh, what i meant is what is your reason for the late payment?

cust answered, pero sabi ko put on hold ko muna sya..at note ko lang..

ayun...natawa na muna me sa sarili ko dahil pinagtatawanan na din ako katabi ko..hehe..

[bourbon]

Well, the other day lang, yung ka team ko who was seated beside me put the customer on hold to verify details and magtanong na rin kung anong puwedeng sabihin sa customer

Sa sobrang tagal na naka-hold nung customer, pagbalik niya rito, ang lola biglang nag-opening spiel... "Thank you for calling blah, blah, how can I help you?!"

Yung nasa likod namin na taga ibang department laglag ang panga... kami namang mga ka-team niya tawa ng tawa... Buti na lang wala akong call noon at halos maiyak ako sa kakatawa

Ayon di rin niya mapigilan ang sarili niya at pati siya tawa rin ng tawa... at ang customer naka-hold ulet habang tawanan kami ng tawanan sa bay namin. :)

[zerglings]

hmmm...not entirely accurate. para sa mga customer na walang tigil magmura kahit anung gawin ng agent na pagpapakalma sa kanya, the agent reserves the right to tell the customer that he can terminate the call if he doesn't calm himself down. about the supervisor, for competency purposes, the agent doesn't really need to say outright that the supervisor isn't there. he first needs to say or to assure the customer that he's the competent/best person who could efficiently handle his complaint. SOP yan. di pwedeng laging nag-eescalate.

zerglings, it's true na walang customer service skills sa Pilipinas. but not in the call center industry. yan nga ang sinasabi ko sa mga trainees ko why they need to undergo training. customer service skills are skills difficult to learn. you won't just find it any industry. that's what makes call centers unique and above other industries due to the quality of service most of them make sure to give.

marami na akong problemang naencounter sa mga call center na based sa pinas... ayaw pa rin iescalate ang call...hindi na nga nya nasasagot ang tanong ko ayaw pa nya iescalate... kaya ayaw na ayaw ko tumawag sa call center kung hindi naman talaga kailangan... dahil napupunta lagi sa pinas at walang enta mga sumasagot... a lot of times, they don't even know sh*t about what im talking about... hindi ako nagmumura or anything like that sa phone.. laging kalmado ako pero pag makulit na yung agent eh kailangan ko na iescalate... kahit supervisor minsan ayaw pa iescalate sa US based na call center eh.. dahil alam ko mas makakatulong ang US based na call center kesa sa pinas... that's the fact...

[Verbl Kint]

^^ sabi nga ng isa kong kaibigan... dipindi yan dong! :D

Kung ang kumpanya na nagoutsource (like a US provider tulad ng Earthlink, Comcast etc) ay nagsabi na bawal mag escalate, walang magagawa ang agent kundi sumunod. Agents do not and cannot unilaterally impose their own rules in a call, like preventing an escalation, for instance, unless the company that outsourced it allows it. The truth is it's not the customer that is always right but it's the parent company that is always right as the agent's job is on the line.

If your complaint is on tech support, you can't blame the average call center agent for not being as techie as you. Most of the people they get to face have no idea what a computer is and the training that they get is more geared towards the average American. Yung mga tipong nagtatanong kung paano gumawa ng user account at paano mag-install ng drivers. Nakakatawa pero totoo, you can read the funny tech support calls in the slashdot and digg archives if you want. *okay*

Tech support here in PI is even much worse because the people who call in here have an even lower amount of tech in their noggins, hence, the level of training is at a lower caliber as well. Minsan tumawag ako sa DSL provider ko, sabi eh sira daw yung router ko eh obvious naman na wala akong connection to the DSLAM. O kaya pag tumawag ako tapos sabihin naka OS X or Linux ako tapos sabihin nila eh Windows lang ang puwede sa DSL.

Maraming maaasar sa post mo kasi yung mga tiga callcenter dito eh sumusunod lang sa utos ng mga boss nila. Wala talaga silang magagawa kung ganon ang company policy.

[lala_bratinella]

kwento lang sakin ng tita ko who's working in a call center:

cust: what the f*uck?! blah blah blah... f*ck! blah blah, what the f*ck!
agent: Sir, sir, sir (in a very calm tone).... STOP F*CKING ME!

[zerglings]

^^ sabi nga ng isa kong kaibigan... dipindi yan dong! :D

Kung ang kumpanya na nagoutsource (like a US provider tulad ng Earthlink, Comcast etc) ay nagsabi na bawal mag escalate, walang magagawa ang agent kundi sumunod. Agents do not and cannot unilaterally impose their own rules in a call, like preventing an escalation, for instance, unless the company that outsourced it allows it. The truth is it's not the customer that is always right but it's the parent company that is always right as the agent's job is on the line.

If your complaint is on tech support, you can't blame the average call center agent for not being as techie as you. Most of the people they get to face have no idea what a computer is and the training that they get is more geared towards the average American. Yung mga tipong nagtatanong kung paano gumawa ng user account at paano mag-install ng drivers. Nakakatawa pero totoo, you can read the funny tech support calls in the slashdot and digg archives if you want. *okay*

Tech support here in PI is even much worse because the people who call in here have an even lower amount of tech in their noggins, hence, the level of training is at a lower caliber as well. Minsan tumawag ako sa DSL provider ko, sabi eh sira daw yung router ko eh obvious naman na wala akong connection to the DSLAM. O kaya pag tumawag ako tapos sabihin naka OS X or Linux ako tapos sabihin nila eh Windows lang ang puwede sa DSL.

Maraming maaasar sa post mo kasi yung mga tiga callcenter dito eh sumusunod lang sa utos ng mga boss nila. Wala talaga silang magagawa kung ganon ang company policy.

Kung walang escalation then expect to lose customers. Ewan ko pero sa call center na tinatawagan namin para magreport ng Frame Relay or MPLS circuit eh walang Call Center na nasa pinas. Dahil kung meron siguradong lilipat kami ng telco.

Noong minsan nagreport ako ng problema ko sa Vonage account ko sa pinas nadirect ang call ko. Sinabi ko kailangan ko ng supervisor. Pinasa naman pero wala pa rin naitulong ang bisor. So sinabi ko sa kanya iescalate nya ang problem or tatanggalin ko na yung account ko sa kanila. Kakaconvince ko sa kanya pinasa nya sa US based or Canada based na call center at naresolve yung problema ko.

Yung Comcast patawa naman mga ibang tech support eh. Pati Linksys at kung anu-ano pang tech support. Walang alam sa mga sinasabi ko or hindi nila kung pano umalis sa flowchart nila. Oh sya, given walang alam sa computer yung agent, then bakit ayaw pa escalate ang problema? LOL

[Haloperidol]

I don't know about you guys but sometimes pinoys can be the worst callers.

[Verbl Kint]

If roles were reversed, would call center agents actually be compassionate callers or bitter, irate and vindictive ones?

[ako si..]

ako ever since ive become an agent.. im more considerate of the other person.. kasi nga naman sino ba ang may gustong kumausap ng irate customer di ba?

i just make sure na im not given a crappy service.. i always make sure na may ginawa tlaga syang action with my complain or problem.

************
for the blooper:

during training days we have call simulations with a "terror" trainer, her role most of the time is an irate customer kaya terror sya..

so one time ganito yun flow ng call..

customer(trainer): okei my acct number is 1234567890
agent: im sorry i was not able to get the last four
(so the customer repeats it again)
agent: thank you for that can i have your concern?
customer: i have lost my card so you need to replace it immediately
agent: im so sorry to hear that.. let me help you...
customer: okay you can stop saying sorry okei? im in a bad mood already
agent: yes no problem.. im sorry again for that.

sa sobrang taranta sa call sim sorry ng sorry

hay ang kulit!!! :glee:

[Larry Legend]

OT

Eto mga rason kung bakit ang daming reklamo sa mga call center.. dahil walang escalation. Ayaw magbigay ng escalation. Lalong naaasar ang mga customer. Give you an example, AT&T and other telcos that are outsourcing some of their jobs eh napupunta sa Manila or kung san man. Ang apektado eh mga customer na maliliit dito. Pag hindi malaki ang kumpanya mo eh siguradong kawawa ang business mo. Pag malaki ang kumpanya mo siguradong idadrop ka at mawawalan ng business ang provider.

Problema eh walang "customer service" nalalaman ang Pinas. You have to remember, these customers are paying YOUR salary. Kaya dapat itreat mo sila ng maganda.


Dude, since I was the one who made the post that you're referring to, let me just explain the context of the situations above. The account was a lowly US telecoms company which is no longer in business. Sobrang walang kuwenta ng company na to kasi mga low-end at credit-challenged din ang mga customers nila kaya walang value ang 'customer service' nila. After toiling in this account, I moved to an account servicing a Fortune 100 company, dito hindi tinatago ang mga supervisors at may escalations to a supervisor. Mayroon pang process ng complaints kung di pa rin na-satisfy sa escalation.

So depende talaga yan dun sa account at kliyente. Hindi dahil ayaw magpa-escalate. It's more of the process that the client wants the outsourcer to follow.

[zerglings]

sige... in the customer's point of view pa rin walang customer service kung ayaw ipaescalate ang call... and kung maraming choice ang customer siguradong drop ka... sa cellphone provider pa lang napakaraming choice dito eh kaya kung pangit ang service ng provider mo madali lang magpalit after ng contract mo... pero, tulad nga ng sinabi ko... walang customer service nalalaman ang pinas... *sa experience ko lang ito*

[Aces_21]

ganito lang yan! kung mabait ang caller eh ang sarap bigyan ng "customer service" kahit na humaba pa ang talk time ko basta lang mabigay ko *** kailangan ng caller basta ba mabait siya eh!

pero kapag bastos at irate iratan ang caller, naku! wag na siya umasa, umpisa magtitiis ako pero sa dulo kung ganun pa rin siya tgnan ko lang! sino bang may kailangan? ako or siya???

kaya kung madalas kayo mabastos ng mga agents here sa manila magisip isip kayo kung bakit! ok? kasi kung totoong walang customer service ang mga pinoy eh wala na dapat magbubukas at mageexpand ng call center dito???

ok? magtataka naman kayo eh kasi sabi niya basta na-route *** call niya sa pinas eh ganun at ganun nangyayari, sino kaya sa tingin niyo ang problem? siya or ang MGA agents...?

kasi *** sakin mga 1 out of 10 calls lang ako irate at halos lahat nun kasalanan ng caller! like naghahanap ng wala naman sakin, nagdedemand ng alam naman niyang imposible, at kung ano ano pa...

Kung bastos ka sa agent babastusin ka rin pag napuno yan,,, tho hindi tama un eh hindi mo masisisi ang agent lalo na pag kabastos bastos ang caller!

[im_ginny]

L for ELEPHANT


bwaaaaaaa........bwaaaaaaaa....

meron dito sa floor namin, I for Aiza? B for BAngus? bangus!!!! R for OscaR...oscar daw! hehehehe:bop:

[shenna_26]

I don't know about you guys but sometimes pinoys can be the worst callers.


*okay* definitely agree to that.. specially yung mga pinoy na nasa states na akala mo kung sino na... im not saying na in general gnun sila ha.. marami lang me na encounter na ganun.... they feel like they're already somebody while in fact pag nasa states sila they're just ordinary people.. nagiging mayaman lang sila when they get back here sa Pinas kasi malaki ang dollar exchange with peso..hehehe :D

[shenna_26]

when i was a rep... i was handling a medical insurance account.. our account was separated into 3 services, provider services which you handle calls from the medical providers such as the doctors, nurses, physical therapists, etc., then member services which you handle calls for the policy holders. then membership which deals with the premiums of the policies.

i was in provider services and a call from a member was accidentaly routed to us..

me: thank you for calling *******, this is shannon, how may i help you?

cust:im calling about my medical claim...

me:your medical claim...? okay.. are u the provider or the member..?

cust: of course i'm the provider! i provide for my family!


hehehehhe... member calling pala.. uu nga naman.. provider nga naman ** diba..ahhahahaha...

[babyrush]

I remember one time I was really upset of all the calls I have for that day coz lahat ng contacts ko irate grabe! then i took a break... after that made calls agen... we have this call model and spiels to say to the cardmember.. it should be "can u pay that today?" but I asked the cm in an irate agent way... "can u pay that today yes or no?????***????" grabe **** ako ngulat! buti na lang di ako na QA but nashock yung mga ktabi ko... taray ko daw ayun irate din yung cardmember...hehehe!

[tog13]

nrinig ko to sa kteam ko last year p to...

agent: thank u for calling ---------...
cx: (irate and shouting)
agent: sir pls dont shout at me.. im not SHOUTABLE!

shooutable? nsa dictionary b un? bwahahaha!

[oragullo]

my experience..

i am already wrapping up a call for a completed survey and trying to keyspell the name of the respondent for "QA purposes"

ME: okey your name is Elle..and that would be spelled as E as in Europe...
RESPONDENT: No!!! that is E as in Elephant!!!!:bop:

:rotflmao: :rotflmao: :rotflmao:

[oragullo]

Agent: thank you for your time in participating in this very important survey... for verification purposes only in case my supervisor would like to check my work can i have your ano...:bop: :bop:

ANOO DAAWWWW??????:rotflmao: :rotflmao: :rotflmao:

[Greenfire]

sige... in the customer's point of view pa rin walang customer service kung ayaw ipaescalate ang call... and kung maraming choice ang customer siguradong drop ka... sa cellphone provider pa lang napakaraming choice dito eh kaya kung pangit ang service ng provider mo madali lang magpalit after ng contract mo... pero, tulad nga ng sinabi ko... walang customer service nalalaman ang pinas... *sa experience ko lang ito*


If you are saying walang customer service sa pinas what more in US? i visited my cousins last year sa CA.
almost everyone is so walang paki alam.. hahaha.. wala talagang customer service... :bop:

those people who are requesting escalation are those people na who are olats loser and walang alam.. who wants to get freebies? who wants to get refunds? who wants to get attention?

Customer is calling TS support because they are so dumb that even the basic stuffs they don't know.. :rotflmao:

[cvg_jersey]

Ako narinig ko lang yung isang agent dito sabi sa cutomer "Thank you for calling ma'am. I hope you enjoy the rest of your days."

Made-dead na ba ang customer?

[bailey17]

I started out as an agent...

One of my most memorable boo-boo's was recorded and audited by the Q.M. of my former workplace

ONSITE TECH: the customer is not with me right now, but i called in his behalf for a system exchange.

ME: oh okay... would you know if he opened the chassis?

ONSTE TECH: i don't think so... but uh, yeah.. i don't hink he even used it yet. it just came in and it's not working and stuff, y'know?

ME: alright.. so you mean that the system is virtually virginal..uhh. ummm.. i mean, it's still untouched?!!

:P

grabe, tawa nang tawa buong team namin pati Team Leader ko nun.

haaay.. those were the days

This is a good one! nice aina_crazy_girl! :rotflmao:

[psychopau]

*okay* definitely agree to that.. specially yung mga pinoy na nasa states na akala mo kung sino na... im not saying na in general gnun sila ha.. marami lang me na encounter na ganun.... they feel like they're already somebody while in fact pag nasa states sila they're just ordinary people.. nagiging mayaman lang sila when they get back here sa Pinas kasi malaki ang dollar exchange with peso..hehehe :D

adding to the fact n minsan ilang months palang *** sa tate.. :bop:

[xtina_3810]

waaaah..grabe i've almost spend 6 hours reading all these scenarios...love it! i do love these threads...and they're quite good enough to let me 4get about my luv probs..it made my belly expand bigger than it was before...i dont even feel sleepy..maybe becoz of this bloopers.. i do love reading them and make fun of it..well i guess it made me feel happy even for a while....:lol: :rotflmao: :rotflmao: :naughty:

[weeehuuu]

i got this from a friend..


CA: ma'am have you done a relay call??
cust: what's that?

CA: a relay call ma'am
Cust: WHAT??? (irate na)

CA: relay ma'am.. R E L Y (galit din) :rotflmao:

[bailey17]

ring ring...

csr: thank you for calling (branding) blah blah.. this is blah blah..

client : Filipino ka?

csr: opo maraming salamat sa pag tawag sa blah blah.. maaari po bang makuha ang inyong pangalan?

ayun bagsak sa QA!!:rotflmao:

:lol: :lol: :lol: sobrang gusto ko gawin yan matagal na :rotflmao: buti nalang sa account namin pag nagtagalog ang customer eh pwede din magtagalog :)

[bailey17]

ring ring...

csr: thank you for calling (branding) blah blah.. this is blah blah..

client : Filipino ka?

csr: opo maraming salamat sa pag tawag sa blah blah.. maaari po bang makuha ang inyong pangalan?

ayun bagsak sa QA!!:rotflmao:

:lol: :lol: :lol: sobrang gusto ko gawin yan matagal na :rotflmao: buti nalang sa account namin pag nagtagalog ang customer eh pwede din magtagalog :)

[bailey17]

i have also an experience...
[TSR: Ma'am may i know what verison of windows you have in there?
CX: I don't know how could i find that?
TSR: Okay, in ur computer click on start... and click on run...tapos...on run type in ther cmd...

===============================================

TSR: Ma'am may i know what verison of windows you have in there?
CX: Its Windows XP...
TSR: And what type of MUudem u have in der?

===============================================

TSR: Okay so you can see now the black screen? (dos prompt)
CX: Yeah...
TSR: Okay on dat black screen we're going to type in der ipconfig...i'm goin to spel it 4 u...I for Italy, P for Fall, C for charlie . . .yada yada

===============================================

CX: (irate effect)Your company sucks...i'm going to sue your company...(suddenly the cx sstrated to curse the female agent...sorry for this one but it really need to be mention to get the story).....F*CK Y*O....F*CK Y*O. . .
CSR: Sir no please no, please don't f*ck me, it hurts...please don't f*ck me...it really hurts... (as if you can do that via phone)

ang kulit ng csr na to! :rotflmao: :rotflmao: :rotflmao:

[bailey17]

CX: Please hold on, I'm looking through my statement.
CCR: Yes ma'am, I'm just here.
(CCR heard a bird in the background)
CCR: Oh you have a pet bird ma'am?
CX: Yes I do! How did you know?
CCR: I can hear the tweet-tweet![/QUOTE]

sa song ng old mcdonald's had a farm yadda yadda, ano ba sabi? :lol: :lol: :lol:

[bailey17]

this made my day!:lol: :lol: :lol:

my own,,,i was sleeping when a call came in, outbound kami na survey, random, haven't done sales and i was surprised with my response:) . after my spiel,,,

respondent: can you take me off your calling list?
ako: i'm sorry sir, i can't take you off our list since you're not the card member
respondent: what?!
ako: (nagising ako) i mean i'm sorry to bother you, i'll take you off our list :lol: :lol: :lol:

[heavensbiatch]

Okay.. Being a communication coach was not easy.. Here goes one of the best things my rep did..

Agent: Okay sir may I please have your email address?
Cust: thats dmuj32@financial-pathways.com (take note on the hyphen)
Agent: Hmmm okay so thats dmuj32 am i right?
Cust: yes.
Agents: Sir Im pretty sure I know how to spell at financial (@financial) but can you please spell hyphen for me?
Cust: Ahhhmmmm.. Im sorry? did you say spell hyphen?
Agent: yes sir! (with full confidence)
Cust: you want me to spell a hyphen?.... (silence) you want me to spell a hyphen?
Agent: that's right..
Cust: You want me to spell a hyphen.. hmmm you want me to spell a dash?
Agent: Oh so sir, its not a hyphen its a dash so that's D-a-s-h am i correct?

[therealdeal]

Okay.. Being a communication coach was not easy.. Here goes one of the best things my rep did..

Agent: Okay sir may I please have your email address?
Cust: thats dmuj32@financial-pathways.com (take note on the hyphen)
Agent: Hmmm okay so thats dmuj32 am i right?
Cust: yes.
Agents: Sir Im pretty sure I know how to spell at financial (@financial) but can you please spell hyphen for me?
Cust: Ahhhmmmm.. Im sorry? did you say spell hyphen?
Agent: yes sir! (with full confidence)
Cust: you want me to spell a hyphen?.... (silence) you want me to spell a hyphen?
Agent: that's right..
Cust: You want me to spell a hyphen.. hmmm you want me to spell a dash?
Agent: Oh so sir, its not a hyphen its a dash so that's D-a-s-h am i correct?

haha, i like this :lol:

[bronxdude]

may isa akong blooper na hindi talaga ako maka get over.

me wrapping up

me: so would there be anything elase you want me to check for you?
cust: no. that's it.
(eh diba hindi pede magtext sa floor, pero dahil pasaway ako nagtetext ako. eh nagtetext ako sa bebe ko nun)
me: thank you for calling blah blah. I love you. :rotlf:
cust: you too.

[bailey17]

the customer loves you too :lol:

ako, kelangan ko ikeyspell name ng respondent, since katext ko si bitter half at kasulukuyan kami nagaaway eh ganito ang nasabi ko,,,

ako: Just to verify, PAUL is spelled as P for Peter, A for Apple, U for Utah and L for for for Love? (at naggiggle pako at natawa ang repondent)
respondent: yes, L for love.

ayan po ang napapala ng mga nagtetext sa floor :D

[Lil_foot ü]

Once I was soooo sleepy in a call:

Caller's name was Jane Smith. Because the caller was a retiree, I can barely hear her so I literally had to key spell what she just said. I spelled out her name perfectly J for Juliet, A for.. etc etc... When it came to her last name, I sleepily said: That's Smith --- S for Sam, M for Milby, and I went on, without knowing that my teammates already are laughing boisterously behind me!

"i never said.. that I love you"

:rotflmao: :rotflmao:

[crimson25]

Okay.. Being a communication coach was not easy.. Here goes one of the best things my rep did..

Agent: Okay sir may I please have your email address?
Cust: thats dmuj32@financial-pathways.com (take note on the hyphen)
Agent: Hmmm okay so thats dmuj32 am i right?
Cust: yes.
Agents: Sir Im pretty sure I know how to spell at financial (@financial) but can you please spell hyphen for me?
Cust: Ahhhmmmm.. Im sorry? did you say spell hyphen?
Agent: yes sir! (with full confidence)
Cust: you want me to spell a hyphen?.... (silence) you want me to spell a hyphen?
Agent: that's right..
Cust: You want me to spell a hyphen.. hmmm you want me to spell a dash?
Agent: Oh so sir, its not a hyphen its a dash so that's D-a-s-h am i correct?

:rotflmao: :rotflmao: :rotflmao:

[darnstuff]

after assisting a customer about his concern,( he was very pleased with my assistance) he asked where i am located....
i said "im in ohio...:"
and he said "Oh really?!!! im in texas!!! we're just neighbors!! so where in ohio are you?"
syempre ang lola mo di nmn familiar sa mga cities dun so i had to mute and ask my friend na dating nagwowork sa directory assistance.
etong friend ko nmn, nkalimutan na rin ang mga cities kaya *** kong choice, sabi ko na lang...
"oh we're not allowed to disclose that information"
sabay tawa na lang sa sobrang kahihiyan!!!

[LaDY_DaWN]

^^^ wahahaha patawa ka **** darn!!! **tsuffness**

[buknay]

one of my chats:


cust: I need a technician here ASAP. My TV screen says "One moment please, this channel will be available shortly". I've been waiting for a week now and it's still showing the same message!!

........
Talagang hinintay nya *** one moment na yun, nga lang error message un wakokok

[mikhaille]

If you are saying walang customer service sa pinas what more in US? i visited my cousins last year sa CA.
almost everyone is so walang paki alam.. hahaha.. wala talagang customer service... :bop:

those people who are requesting escalation are those people na who are olats loser and walang alam.. who wants to get freebies? who wants to get refunds? who wants to get attention?

Customer is calling TS support because they are so dumb that even the basic stuffs they don't know.. :rotflmao:

oh yeah! there was this client who called our center before who doesn't even know to turn on the computer and he is freakin' mad why the screen is blacked out!! no tech support needed.. all he needs to do is open the pc and tadahhhhh its working perfectly! hehe

[James Richard08]

kadalasan maraming bloopers sa outbound....Kasi agents here need rapport.. building rapport means u need to appease your customers....

Cx: Im 60 years old
Agent: Are you sure ? 'coz .. i thought you're only 40...
Cx: haaaa.haaaaaaa.
Agent: Yeah, you sound 40 going 50 ......

( sampung taon agad ang gap... ano sya robot ?)
bwaaaaaaaaaaaaaaaa

[supremo elyag]

Pandagdag, nakakapagpagaan to lalo na't toxic din ang account namin e!

Agent: Are you ready for this?! (with conviction)
Cust: :confused: (malamang dead air...parang susugod sa gera ang tono ng agent e)
Agent:... I'm gonna transfer your call now!

---------
While discussing plan options to customer...
Agent: I have a surprise for you!
Cust: :hmm:

---------

Agent: Alright maam, I'm going to transfer your call now to another DEPT.
Cust: :angry: What DEPARTMENT?!
Agent: To the DEPARTMENT store.

---------

Agent: Maam what brand is your phone? Is it a samsung, sanyo...
(then akala niya naka-mute siya)...or PUREFOODS?
Cust: :eek: WHAT???

---------

Agent: Is that spelled as A for AUX??? B for BETTY BOOP???...K for KEROKEROPPI???
Cust::hmm:

[James Richard08]

When i was still agent, I am very persistent agent... sapilatang mabebentahan ko.. heeeeeeee

agent: when will be the best time to call you Father ( e pari sya..)?
cx: hmmmm I will go to alabama that day...
agent: How about on Dec 7?
cx: I will be in another city...
agent: Hmmmm How about Dec 8, thats a great day... its our Mother's Feast.. right Father ?
cx: Yeah... but I will be in...
agent: Father.... dont lie to me..... its so hard to tell a lie.... thats a great day....Dec 8.. my senior loans officer will call you that day... right Father...:rotflmao:
cx: ha....
agent: Father..... Dont lie to me ... GOD is with me... Ok... I will transfer you to my Supervisor... ok Father.....
cx: hae...... ok....

Sapilitan yan.... e di SALE ***..:lol:

[bailey17]

Agent: Are you ready for this?! (with conviction)
Cust: :confused: (malamang dead air...parang susugod sa gera ang tono ng agent e)
Agent:... I'm gonna transfer your call now!

---------
While discussing plan options to customer...
Agent: I have a surprise for you!
Cust: :hmm:

---------

Agent: Alright maam, I'm going to transfer your call now to another DEPT.
Cust: :angry: What DEPARTMENT?!
Agent: To the DEPARTMENT store.

---------

Agent: Is that spelled as A for AUX??? B for BETTY BOOP???...K for KEROKEROPPI???
Cust::hmm:[/QUOTE]

:lol: :lol: :lol:

[briseis]

anyway, share ko lang..

tsr: (half asleep) mr.smith, u r under no obligation to continue with the program, burger mcdo, and sundae...

sheeet! nagising din agad ako nun sa pngsasasabi ko..


e2 **** ofism8 ko..

half asleep din.

tsr: good morning may i please speak with "kabayo?"

damn! of all the names, kabayo nasabi nya.


chek nyo to ang kulit! laftrip!
http://www.youtube.com/watch?v=lGdnpru7uPg

[briseis]

guys.. have you heard about "kamontha breekkkkkkkker?" hahahah super laftrip!! impossible inquiry.

[wibbit]

guys.. have you heard about "kamontha breekkkkkkkker?" hahahah super laftrip!! impossible inquiry.

yeah...I have a copy of this. It's hilarious especially if you were/are a Directory Assistance Agent :rotflmao:

If anyone else wants to listen, just go here and click on brekker, of course.

http://wibbitspeak.multiply.com/music/item/9

*okay*

[bez_abie]

ito share ko lang.. minsang sobrang queing, bawal aftercall, at nasa ninth hour ko na ng pagcacall so sobrang haggard na talaga.. we have this repair scripting na sobrang haba tapos palagi mo sya sasabihin pag isesend na sa repair *** console nya.. so nung time na yun, puro ganun *** calls ko, bawal dead air...


this should be the right scripting:

"If we find any evidence of tampering or anything that will void the warranty of your console, we will not service it and we will return it to you unrepaired. And by the way, you will also be receiving a free one month **** **** gold subscription card once you received your console from the service center."

At ito ang nasabi ko,

"If we find any evidence of tampering or anything that will void the warranty of your console, you will be receiving a one month **** **** gold subsription card once you received your console from the service center."

Oops! The customer says, "What?!"

At nagising na ako sa diwa ko, "Oh I'm sorry. I think I messed up. What I was saying is (then delivered the right script.)

Nakakahiya. Eh magttamper na nga lang ng console, may free pa! hahahaha! :lol: :lol:

[smirnoff22]

this happened to my friend working in acs..

hahahaha...

agent: blah blah blah, discussing something to d customer..
then he turned the mute on, and shouted to his TL, "uhmm, help me po, nosebleed"

TL: okay, pasa mo na..

agent: no, nosebleed po ako, nagdudugo talaga *** ilong ko.. literal talaga..

[briseis]

B.R.E.ek.ek.E.R = brekker! :D

hahaha :rotflmao:

LMNO is one letter? :lol:

rstuvwxyz and ek.. the last letter.. (pgkatapos pa *** ng "z" *** tinutukoy nyang letter.. hahahah :rotflmao: )

hahaha listen to brekker man.. laftrip. :lol:

[bez_abie]

last last year narinig namin yan, we think it's a prank call pero laugh trip tlg :lol:

[swellbong]

me, one time:
a call just came in
thank you for calling (branding). have a nice day goodbye.(kakatawag pa lang babye na?) oh im sorry. can i have your phone number pls?
deadma lang yung customer.
and through the course of the conversation i kept on apologizing to the customer because of that.


here's a classic:

because we have a very long spiel and most of our customers are well beyond in years...

me: Thank you for calling (branding)! May i have your phone number please?
customer: thats 12345678998
me: Thank you for that information. and your name please?
customer: Margaret Smith
me: Good am Ms. Smith. I am showing that your address is.....
customer: Thats correct.
me: ok. anything else?
customer : thats it (and puts the phone down)

hahaha. ano yun? vinerify lang yung account?

and one time ive got a call from customer reporting her missing cat. (im from a publishing account, btw)
and i said: ok. i'll forward that to my supervisor.

eto, we usually receive this type of call...

customer(irate): i missed my paper today! if you cant get the carrier to deliver the paper on time, i might as well cancel the subscription, this is not the first time yadda yadda yadda...
me: oh sir. actually youre not supposed to receive the paper today. its wednesday. youre a weekender subscriber.
customer: oh. (and then hung up)

[roi1580]

Here's one:

Caller: (irate) I used my $25 giftcard to purchase gas for only $10, but why is there no more on it?

Agent: Sir, did you swipe yourself at the pump?

[Whaaaaaat?!] bwahahahaha

[roi1580]

here's another, actually continuation...

Agent: Sir, let me advise you that on your next gas purchase do not swipe your card at the pump. You have to go inside the machine, I mean the cashier...

[di na yan mababawi chong, bwahahahaha!]

[roi1580]

Agent: May I have your name?

Caller: August Waters

Agent: Would you spell your name, pls?

Caller: Don't you know how to spell August, the month?

Agent: A ok, how about your last name?

Caller: Don't you know how to spell Water? Then with S?

Agent: A ok, ms waters...


[Grrrrrrrrrrrrrr! People, pigilin nyo ko, sasapakin ko na tong caller na to't ginawa pa'kong bobo! waaaaaa! Pero oo nga naman, August Waters, well mahirap spelling nya! But who knows kung iba spelling ng name nya, ako pa sisihin kung nagkamali, d ba? Let me defend myself, hehe!]

[lacrosse gal]

this one came in yesterday...

me: thank you for calling______this is_____may i have your full name please
cx: replies
me: how about your email address
cx: replies
me: thank you for that information, and how may i help you today
cx: get me your supervisor
me: concerning what matter, sir
cx: can you understand english?
me: certainly sir, i can

aba...binabaan ako ng telepono!!

[nameisbond]

Agent: May I have your name?

Caller: August Waters

Agent: Would you spell your name, pls?

Caller: Don't you know how to spell August, the month?

Agent: A ok, how about your last name?

Caller: Don't you know how to spell Water? Then with S?

Agent: A ok, ms waters...


[Grrrrrrrrrrrrrr! People, pigilin nyo ko, sasapakin ko na tong caller na to't ginawa pa'kong bobo! waaaaaa! Pero oo nga naman, August Waters, well mahirap spelling nya! But who knows kung iba spelling ng name nya, ako pa sisihin kung nagkamali, d ba? Let me defend myself, hehe!]


ms waters?

[DJ_yAn]

eto ako habang inaantok

(after opening up the command prompt)

at sobrang antok na antok na sa bobong customer na ito. napapapikit nako habang nag cacalls

ME: now sir do you see there a black box?
CUST: Yes
ME: now in that black box there is a blinking cursor in there. am i correct?
CUST: Yes.
***ZzzZz**...
ME: ok, lets type in there, ipconfig, thats
I for India
P for Peter
C for charlie
O for oscar
N for nancy
F for ******..

DEAD AIR.....................................

at akoy nagising sa aking nasabi

[cypherskyper_84]

kakatuwa naman dito, tawa ako ng tawa

ok here's mine. one of my chats

cust: i accidentally hit a button from my remote control and my cable's not working since then! help me. what am i gonna do?
me: may i know what button did you accidentally hit?
cust: power
me: alright, can you please hit that button again for me?
cust: wow! its working now! thank you

*sabay abandoned the chat page* napahiya siguro sa ka eng engan nya hehehe

[rich_girl]

kakatawa naman yan hehehe :P

[supremo elyag]

kakatuwa naman dito, tawa ako ng tawa

ok here's mine. one of my chats

cust: i accidentally hit a button from my remote control and my cable's not working since then! help me. what am i gonna do?
me: may i know what button did you accidentally hit?
cust: power
me: alright, can you please hit that button again for me?
cust: wow! its working now! thank you

*sabay abandoned the chat page* napahiya siguro sa ka eng engan nya hehehe

ay sos! santisima.:rotflmao:

[cypherskyper_84]

ay kakabaliw talaga yang chat ko na yan

[pinoycallcenter]

hi, we would like to invite everyone to join us at http://www.pinoycallcenter.com

......see you there

[pUrplE_tOUngE]

More bloopers please....

[Rockstar22]

It was Christmas Eve back then...

Irate Client: I wanna talk to your supervisor!
Me: I'm sorry but he's not available right now. They're having a Christmas Party. (which is totoo naman).

Client was silent...

Me: (Can't think of anything to say...) So you wanna hold or would you rather call back after the party?

Client: What time will it end?

Me: (Clueless) I honestly don't know. I suggest you just call back after Christmas.

Client: Humbug!!! (Dropped the call)

[auxes]

B.R.E.ek.ek.E.R = brekker! :D

hahaha :rotflmao:

LMNO is one letter? :lol:

rstuvwxyz and ek.. the last letter.. (pgkatapos pa *** ng "z" *** tinutukoy nyang letter.. hahahah :rotflmao: )

hahaha listen to brekker man.. laftrip. :lol:

do you still have the file? tagal ko na tong hinahanap e..narinig ko lang to minsan. :bop:

[xtn_311]

grabe di ko kinaya yung mga kontra sa thread na to! haaay!

nwei, eto naman share ko ng mga bloopers, hehehe! :rotflmao:

agent: ok ma'am, do you see there file, edit, view, favorites, tools, and help?
cx: yes
agent: ok click on that!! (alin dun?!)

-----------------------------------------------------------------

agent: ma'am can you click on file please?
cx: where is that?
agent: its on the toppest left

:eek:

------------------------------------------------------------------

agent: As much as I want help you, I don't want to! :angry:

------------------------------------------------------------------

agent: ok type there 192.168.0.1
cx: (TYPING)
agent: ok what do see there?
cx: THE INTERNET EXPLOSION CANNOT OPEN THE SECRET PAGE!!
(internet explorer cannot open the search page) :bop:

------------------------------------------------------------------

cx: Can I talk to your supervisor?!
agent: ok, but are you willing to wait for 30 minutes?
cx: why?! :grrr:
agent: I'm crippled. I'm going to crawl to my supervisor.
cx: oh nevermind.

[xtn_311]

pahabol lang mga frends!

agent: Thank you for callling ***********. My Name is Candy...
cx: (interrupts) uuhh.. Im sorry, what's your name again?
agent: Candy! y'know... Stork?!

as if may Stork sa Tate noh?! Meron nga ba?:confused:

[wibbit]

do you still have the file? tagal ko na tong hinahanap e..narinig ko lang to minsan. :bop:

I could probably email it to you this weekend if you can PM me your email addy. :)

[xtn_311]

agent: Thank you for choosing *****. My Name is ****...
cx(old lady): Are you a machine?
agent: YES! (in a robotic voice)
cx: oh!
agent: No, I'm just kidding!:lol:

[TheiRateAgent]

WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

ASA KA NAMAN!...*** KA NGANG ALAM SA CALL CENTER INDUSTRY KAYA MO NASA2BI YAN... :grrr:

[greig]

here's mine:

rep:thank you for calling ...........this is........how can i assist you today??
cx: im having problems with my bill..
rep:im sorry to hear that but il be glad to walk with you with your bill....(aNO daw????)

---------------------------------------------------------
rep:thank you for calling ...........this is........how can i assist you today??
cx: i already made a payment how come my services is not yet on??

rep: i was able to see that the payment hasnt post its own in the billing ledger.w have to wait for payment to post within 4 hours.
cx: (hilo.....)

[lovin_it]

lol thanks for this thread! I enjoyed reading about your experiences.

I'll admit na I've been guilty of being masungit sa mga customer service agents lalong lalo na wala pang progession yung claim ko, repair ko sa gamit, or whatever I need resolved.

EXAMPLE: Parang yung sa samsung camera repair ko na hanggang ngayon hinihintay ko pa, everytime na tumatawag ako iba iba pa yung sagot ng mga agents. Bwiset talaga especially after being put on hold for up to 20 mins. minsan.

Reading about these experiences made me realize na hirap din pala trying to be nice AND resolve people's concerns talaga lalong lalo na kung asar na yung kausap mo sa kabilang line to begin with, tulad ko. he he he.

[TitanOne]

A rep of mine once got an escalation from a very angry client..

Client: Why do i have to give you all those info?

Rep: Because Ano kasi..

lol :-)

[khristine_0021]

hahahaha...nice thread...
heres mine....

*****cm recent chrges on the acct****


cm: can i hve the last 3 chrges?

agent: thre was a chrge mde last 020808 fr $35 in atlanta, ga

cm: ok

agent: thre was a chrge mde last 020908 fr $40 in atlanta, ga

cm: ok

agent: and also chrge fr $25 in decatur, ga...( as in pag pronounce ng decatur..DEKATUR ))

cm: im sorry, whre is tht?

agent: DEKATUR

cm: ***cm freaking out*** i dont know whre is tht i never mde that chrge!!!..

agent: but i do see here you always buy gas on tht station..

cm: really?...how can i go there if dont know the plce?******could u plz spell the city..

agent: its d...david..E..echo..c..cat...a..apple...t..tom..u..umbrella...r..robert

cm: ohhhhh..its decatur..***sosyal *** pgbigkas eh**...ok...((laughing))...

agent:..****mute*** malay ko ba hindi pa ako nkakapunta dyan***
ohh ok...so u recognize tht chrge.

cm: ohh yes..***laughing***

agent:***mute** sapakin ko *** to...

cm: yes..

agent: ok bye******release the cal******

*******kainis sya****

[Mathew]

ay nawko.... sa amin ang nakakatawa mga qa..kala mo ang gagaling sa grammar...che.....e mga writeups naman nila sa amin....mali mali ang grammar...... e kasi ang Manager nila di rin magaling mag englis.... tapos yung supervisor nila....walang alam.. puro ngisi lan....

yan ang bloopers namin sa kumpanya namin sana wag matulad sa inyo

[jayc333]

parang hindi totoo *** iba dito.. noh. di ka naman pwedeng magings sarcastic sa customer mo or else you will be killed by qa...

[Newbie_101]

this happened to my friend working in acs..

hahahaha...

agent: blah blah blah, discussing something to d customer..
then he turned the mute on, and shouted to his TL, "uhmm, help me po, nosebleed"

TL: okay, pasa mo na..

agent: no, nosebleed po ako, nagdudugo talaga *** ilong ko.. literal talaga..

Really funny I'm still laughing while I'm typing this :rotflmao: :lol:

[cypherskyper_84]

more bloopers please..... kakatuwa tong thread na to e.

[xtn_311]

Cust: I can't connect to the Internet!!!!

Agent: Ok, who is your internet service provider?

Cust: My MOTHER!
:eek:

[cypherskyper_84]

cust: i dont have internet connection in my computer
me: if i may ask, how were you able to chat with me right now?
cust:i clicked on start then I saw the Internet button (cust is referring to IE icon), I clicked on it and it brought me to this chat page
me: i see. if that's the case then that would mean you do have an internet connection
cust: no i dont have

(sabi ng meron.. nagagamit nyang pang chat sakin e, ang kulit!!!)


***it turned out na kaya nya nasabi na wala syang internet connection e kasi na delete nya *** mozilla firefox shortcut sa desktop nya. un kasi ang gamit nyang default browser. everytime she clicks on the shortcut icon, it gives her the message that she cannot use it. it might be because it has been removed from the computer.****

[jxpmack]

Merong kwento dito sa amin. Hindi ito sa ops floor nangyari, pero somehow connected pa din sa pagiging call center agent.

An agent was on her way to work one night. While waiting for a bus, two men flanked her on each side with one of them poking a knife at her.
"Call center agent ka, ano? Holdap 'to!", sabi nung tumututok sa kanya.
Sabi nung girl, with twang and all-- "I'm not a call center agent. Do I look like a call center agent to you? Please spare me."

[mistery0sa]

this one happened sa previous company ko.

habang nagiintay matapos ang software download ng cust ko (antok mode w/ paidlip-idlip)

me: "ma'am, can i have a slice of that thing...." (habang nananaginip ng isang life-size purefoods tender juicy hotdog na iniislice sa harap ko)
cust: what?? (nagising ako sa what??? ng cust ko)
me: um... what i mean is, a slice of our troubleshooting. hehehehehe

==================

this one happened last week. yung cust ko sobrang galit na galit kasi yung new laptop nya e indi nnaman makakonek sa wireless after reinstalling windows.

cust: "you know what, im getting ready to throw this lemon (laptop) outside my window. i will not touch anything on it. i have spent more than 5 hours of troubleshooting w/ you guys and i want you to replace this right now. i will not troubleshoot w/ this laptop again."

me: "ok ma'am thats fine, if you dont want to do any troubleshooting, i will go ahead and forward your call to our cust service dept, i will not be able to process any orders here since im from tech support (lusot lang), but before i transfer your call to them, i just need to ask you to do 1 more thing."

cust: "what is it?" (galit pa ren)

me: "please look at the right side of you laptop and turn on the wireless switch"

cust: "oh!!!! im so embarrassed, my laptop is connected now." (sabay bawi sa lahat ng sinabi nya kanina at pagpuri sakin.)

[coolchreep]

Call center agents are human beings too, prone to commit mistakes especially during a conversation. Despite the stringent training in English communication and constant exposure to native speakers of English over the phone, grammatical lapses in between conversation are sure to happen.

On the other hand, if agents have their own show of embarrassing yet funny moments, customers too have their own show of ignorance and stupidity. Truly, these humorous moments are one of the reasons why working in a call center is full of fun.

Click HERE (http://chressy.blogspot.com/2008/02/call-center-humor.html) for a snippet of call center booboo's.

[kemerloo]

eto pang rapport ng customer to earn a commendation. (pramis mabenta to)

q as in cucumber hahaha!

my previous co-agent naman.

agent: How are you doing today sir?
cust: What the $%^* are you asking. DO YOUR JOB!

nyahahahaha!

meron banat ng customer

E as in Igloo daw. haha!


DID YOU EXPRIENCE GUYS NA NASAMID KAYO AT OPENING SPIEL PA LANG? haha

ME: Thank you for &%&*^^(* (nasamid na at dahil dun twa na ako ng tawa so i have to press the mute button)

CUST: Hey, Hey! I think we're having a poor conncection!

[Clark-Kent]

Customer is from Florida

Customer: I'm having problems with my bluetooth, I am sending a file to my friend but she says she is not receiving it.

Agent: I apologize for that miss customer, let me help you with that. May I ask if your friend is with you right now?

Customer: Of course not, she's in Canada

Wapak!!!

[freshbabe]

ay nawko.... sa amin ang nakakatawa mga qa..kala mo ang gagaling sa grammar...che.....e mga writeups naman nila sa amin....mali mali ang grammar...... e kasi ang Manager nila di rin magaling mag englis.... tapos yung supervisor nila....walang alam.. puro ngisi lan....

yan ang bloopers namin sa kumpanya namin sana wag matulad sa inyo

TALAGA SOBRAAA...... sila pa talaga pinaka-laugh trip di lang yata sa iisang kumpanya yan, may nagkalat talaga na ganyang tipo :D (QA PIPS) :rotflmao:

[cheewawa]

share ko...
Before, I was conscious with my AHT...
And usually I'm uttering "Just give me a sec..."
Then I had a call...
Sabi ko ba naman... "just give me a SECS..."
Parang it sound... "just give me a sex..."

WAAAA... nakakahiya talaga tapos lalaki pa siya at girl ako... parang ayoko ng magsalita...
Buti na lang yung customer ko... di naman nag-react...

Ngayon... I'm using... "Just give me a second..." hehe natuto na ko... ^_~

[yna456]

agent: ma'm how do you spell your last name is that C for Charlie, H for Harry, A for apple and D for...after a long pause...D for Dede?...ano daw??? halata kung ano nasa utak nung agent...

======

agent: ok sir, please correct me if I'm right...

=====

agent: may I please have the name in the account starting with the area code?...ehhh???

======

after doing a couple of troubleshooting steps...

agent: I'm sorry ma'm but I'm afraid your modem needs to be replaced...kindly stay on the line because I need to transfer this call to our local area connection...

customer: what?

agent: oh, i mean our local office...

=====

agent and cx in the middle of troubleshooting for an internet connection...

agent: ok ma'm please close that open window...

cx: oh,ok wait a minute...a very long pause...cx went back on the line...ok dear it's already closed,would you like me to close the door too?....

=====

cx comment on one of the csat surveys...stop opening call centers in the philipins! those philipians do not know how to speak english...

[hi-d]

eto nangyari sa isang kasamahan ko nong nakaraang araw lang...

cx: where are your located?
agent: *******.com's office is centrally located at bacoma, washington...
cx: i'm sorry

bakoma kasi nasabi, eh dapat tacoma. :D

eto pa, same agent din

cx: where are you located?
agent: actually, im in manila right now.
cx: ay day! tulungan mo man kami day. tatlong araw na kami dito, di kami makakuha ng flight. (with strong visayan accent itu. natawa na lang kaming lahat dahil nung umpisa ng call, hanef sa accent yun cx, hehe. pinoy din pala :lol: )

[ianve13]

ASA KA NAMAN!...*** KA NGANG ALAM SA CALL CENTER INDUSTRY KAYA MO NASA2BI YAN... :grrr:


i agree, i mean i lost 8 pounds sa industry n to, mahirap sa tech account no, kala mo madali lang. you use your brains when you talk duh *peace*

[king_lek12]

hereis mine..

ME: Alright, so may I have your first name please..
CALLER: ..(silence).. ..(silence).. ..(silence)..
ME: Hello sir, are you still there?
CALLER: ..am.. ..yeah.. ..still here..
ME: Whenever your ready, go ahead with your first name please..
CALLER: ..am.. ..wait.. ..can I just call you again?..
ME: Sure! may I know why sir?
CALLER: ..coz.. ..coz.. ..I CAN'T SPELL MY NAME.. (drop the phone)
ME: Ok.. (NA SHOCK AKO DUN)

ME: Thank you for calling, this is LEX.. ..how may I help you?
LADY CALLER: Your name is what?!?
ME: My name is LEX.. L-E-X
LADY CALLER: Oh cool, your name is S-E-X..
ME: No ma'am it's Lex like Lex Luthor (haha)
LADY CALLER: Your name makes me hot.. (moaning)
ME (habang naka mute): L*bog ni ate, putsa!!! hahaha..
LADY CALLER: Can I give you my address and phone # so that you can come over? where are you located?
(we're allowed to reveal our TRUE location and nationality)
ME: Oh, our office is located here in Makati, Philippines but our main headquarters is in Omaha, Nebraska..
LADY CALLER: Damn! where is that?
ME: Where is what? (naguguluhan narin ako sa sarili ko, hehe)
LADY CALLER: I know where Omaha is but "MEKATI?"
ME: It's not MEKATI it's MAKATI (w/ matching filipino accent, haha)
LADY CALLER: Whatever.. Im gonna hung up now..
ME: Why? (maganda kasi boses niya kaya yoko pa putulin sana, hehe)
LADY CALLER: coz im a Filipino too and I know you cant be here anytime soon..
(habang naka mute ulit) t*ngi*a! eh bat kunwari kapa na di mo alam makati..
ME: ok, thank you for calling..

[ianve13]

i am a chat agent right now and this is the note i got from a CS voice agent - no wonder the customer got so irate talking to him that he chose to communicate to us via chat

:rotflmao:
customer was very irrate regards to the short ship,he was very
RUDE,he was promise that there will be a calling him back with in
45mins. but nothing called,he want his Disc ASAP if nothing happen he
will filed a dispute on his card

[ianve13]

eto thanksgiving. kelangan magbuild ng rapport ang isang agent...

agent:"So sir..."
sabi ng TL "rapport! rapport!"
agent (mute): eto na nga!
tumabi ang TL na naka-yjack
agent: So sir...how's the "Coc(K)...I mean your...uhmmm...rooster!"
(the agent was pertaining to turkey...)

asar yang rapport n yan talaga, my team mate because he hates rapport, e software download, tas inaaudit sya. he suddenly said, ready or not ma'am here is my rapport, i'm gonna rapport you :rotflmao:

[shellfish]

Pandagdag, nakakapagpagaan to lalo na't toxic din ang account namin e!

Agent: Are you ready for this?! (with conviction)
Cust: :confused: (malamang dead air...parang susugod sa gera ang tono ng agent e)
Agent:... I'm gonna transfer your call now!




sa dami ng nabasa ko rito, diyan ako napa-laugh out loud. :lol:

although nakakatawa pa rin yung iba shempre...

[Deltaboy]

Heard by my friend:

agent: (was spelling out something to his cx) that's "L" as in liempo :rotflmao:

agent: are you in front of the internet? :rolleyes:

[joshako]

i am a chat agent right now and this is the note i got from a CS voice agent - no wonder the customer got so irate talking to him that he chose to communicate to us via chat

:rotflmao:
customer was very irrate regards to the short ship,he was very
RUDE,he was promise that there will be a calling him back with in
45mins. but nothing called,he want his Disc ASAP if nothing happen he
will filed a dispute on his card

aahahhaah hanep!!!!! :bop: :bop: :bop:

[_aerdna_]

When I was still a Tech Support, we have this security question:

Me: For security reason I need you to answer this challenge phrase ok?
CX: OK
Me: What is my mother's maiden name?
Cx: What?
Me: (Inulit ko pa daw) What is my mother's maiden name?
Cx: Oh ok, i think it's smith..

(Hehehe, sumagot daw *** customer, buti alam nia maiden name ng nanay ko)

[hi-d]

asar yang rapport n yan talaga, my team mate because he hates rapport, e software download, tas inaaudit sya. he suddenly said, ready or not ma'am here is my rapport, i'm gonna rapport you :rotflmao:

ahahahahaha! nahulog ako sa upuan dito! :rotflmao:

[shellfish]

dapat may mag-compile ng call center bloopers para gawing book. sigurado bebenta. :love:

naku, sino kaya mauuna? :naughty:

[Princess_Sniper]

i did not like this experience i had...but my team mates fell over their seats laughing...they'll always know it's me.

i do a walkthrough for users of a website online payment account when they purchase something on E***.com

Cust: YOU ARE NOT HELPING ME AT ALL!!! &^$(@#_!!!!!
ME: Stop yelling at me, Sir! I AM A PERSON, TOO!

[Princess_Sniper]

oh yeah, here's another one, same account:

verification pa lang:

Me: Can I have your email address please?
Cust: (in heavy Filipino accent) KINAUUTANGAN KO AT YAHOO DAT COM! [kinauutanganko@yahoo.com] (with dignity...)
Me: (mute...howling in laughter)..Uh, sir...(deadma, kunyari di alam...) Can you spell that for me please?
Cust: OP KORS!! Ki-Ay-In-Yo-Yo-Ti-Ee...
Me: (biting my lip, tears in my eyes)...

i miss that account.

[chinito_henson]

check this out.

http://www.youtube.com/watch?v=8hOfSI5RdAk&feature=related

very funny!

[SkullLeader]

I'm not sure if this is true but anyway:

This is a story of one poor customerofficer who received calls on daily basis

And one day he has to endure the conversation as follows:



Customer: 'May I know yourname?..'

CSO: 'Batman...'

Customer: 'May I know yourname?'

CSO: 'My name is Bat-man...'

Customer: 'Trying to be funny?!.What is your surname?..'

CSO: 'Supar-man.. .'

Customer: (shouting) 'I want tospeak with your manager...'

http://www.weirdasianews.com/wp-content/uploads/2008/04/batman-suparman-02a.jpg

[30Rock]

That may be true. His father's name is Suparman. That's how islamic names are. You take your father's first name as your last name. And 'bin' stands for 'son of'. Thus that would translate to

Batman son of Suparman.

[supremo elyag]

Ayos yun a...Batman Suparman! hahaha :lol:

[mistery0sa]

wow!! batman na suparman pa. astig:rotflmao:

[lemonadeee]

haha I experienced this:

me: for security purposes, I just need you to answer a few questions...may I have your date of birth please?

client: (bigay date of birth)

me: thank you. and now your home address with the post code please?

client: (bigay ng home address w/postcode)

me: thank you. and lastly your mother's maiden name?

client: what are you talking abt my mother's dead!!!!

---haha tawa kami ng tawa dito. There were also instances wherein sa sobrang paulit ulit questions ko ang natatanong ko 'WHATS YOUR MOTHER'S MAIDEN BIRTH' Haha... this happened 2 years ago.. isip pako :)

[aishtemaru]

:rotflmao: i love this thread.... keep posting guys ^_^

[YearoftheCat]

Here are some stuff that I get to monitor ever so often:

Cx: So can you help me with my phone?
Agent: Certainly ma'am I just need to "hiccup" check your account
Cx: Oh wait.. I think I have call waiting.. Lemme called you back!
CX HUNG UP...

Kala nung cx may callway.. eh sinisinok pala yung agent

---

Agent: okay sir.. Is there anything else I can "do" to you?

---

Cx: Can you please hurry this up? I have a flight to catch!

Agent: Uhm... Teka teka teka!

Cx: What was that?

Agent: I mean Tekalook (take a look) on you cell phone...

---

Agent: Sir can I please hold you for a while? I just need to hold you (placing a cx on hold.. may pagkamanyak din naman)

[quichelorraine]

eto naman ang sakin:

Nun kc night shift pa ako.. Tapos preggy pa ako.. Eh kahit sandamakmak yung calls namin, talagang nakaktulog ako kc nga siguro hormones na yun or something...

Eh may ugali ako minsan na kapag inaantok, parang gising pa rin pero iba na at di na related sa topic yung sinasabi...

Eto nangyari:

ME: So Sir, which bill are you pertaining to?

Cust: It's the month of April invoice, i'm wondering where I am getting all those charges, I didn't use the phone at those times.

ME: Which page are you looking at?

Cust: Page 5, all these calls going to Argentina, I've never made those calls.

ME: These charges (dapat calls- antok na talaga ako) won't be charged against your bill, unless they've been used on your phone, Sir.

Cust: What do you want me to do exactly right now? I can't pay for those calls! You have to give me a credit for those stooopid calls! I did not call anybody in Argentina!

ME: So, how do you want me to cook your Adobo, Sir?

Cust: Huwaaaaat?!?! What are you talking about?!

ME: HUH?! (nagulantang na ako ng mga panahon na to) HA? HA? Nothing Sir, what I meant was that I'll go ahead and double check this one for you again...



...Lusot :lol:

[briseis]

up ko lang. hehehe..

[ArchangelAzrael]

nung bago pa lang ako sa call center tanda ko nun may isa akong call, ok naman, maganda yung call, masaya yung customer, tapos nung huli di nag closing na ko..

me: 'thank you for calling X, have a nice day!'
cust: 'thank you, you have good one too'
me: 'ok, sige' :lol:

tapos there was this time na kailangan ko hingin yung card details..

me: can i have your credit card no. pls?
cust: it's xxxx xxxx xxxx xxxx
me: (dapat sasabihin ko can i have your cards expiration date, pero bigla ko nasabi 'ok, can i have your expiration date pls?'
cust: yes, it's 02 of 2008 (may expiration pala sya? so malamang by now, 3 mos. na sya expired.. hehe buti na lang hindi nya napansin.. hehe) :D

dami pa akong bloopers, ndi ko lang matandaan yung iba.. hehe :D

[lunarpanda]

err.. this happened to my cc-buddy... back then kasi, we're not allowed to disclose our nationality and location.

Customer : You have a Filipino accent.
Agent: Really, sir?
Customer : Pinoy ka ano?
Agent: NO, SIR!
(long silence)
Customer : Pinoy ka nga!

:rotflmao:

[jokerball]

The legendary phrase...

"May i hold you for 2 minutes.."

Just heard this from some one...

"Thank you for calling ******, may i know your email address for the internet.." (anu daw.?) :confused:

[dionell_dizon]

i'm handling medco acct, its a prescription benefits management in us///medical acct cia, so we talk mostly to old people, as in old

me: than you for calling medco, my name is ___, with whom am i speaking with?
patient: (mabagal magsalita)my name is bob carlton, 84 years old from charleston, virginia, and im freakin' tired talking to that automated machine...are you live?
me: i am sir..i do apologize for that sir, and thank you for that information..(giving out his name)
patient: i said my name is bob carlton 84 years old from charleston virginia ..didn't you here me..
me: pu**!

[gingerspike]

This is a story that came from my trainer during his TSR days:

Customer: My name is Anna.
Agent: So that's A for apple, N for (lost for words and just said the first word that popped in her mind) nipple...

And when she realized she said nipple, she turned to face my trainer, covering the mouthpiece and totally forgot to press the mute button while the cust is on the other line, and said:

"Oh my God! I said neeepppeeelll..." :bop: inulit pa talaga! :lol:

[ch!ll_b!ll]

just now... my team mate blurted out " im a debt collectors"

grabe ang lakas pa ng boses nya...

same agent... on a conference call... instructing a 3rd party to hang up...

" ms tina *****, you can hang up now, i believe youll be doing something right??? "

hahahaha!!! mag assume daw ba....

laugh trip!!!!

[aznhudaz]

chill bill, nahuli ako ni TM na nagiinternet, waaaaaaaaahhhh....... parang kilala ko yung sinasabi mong agent na yan, wakekekeke

[aznhudaz]

my teammate received an inbound call, and verified that she is speaking with the right party, and she said "i'm calling regarding your acct with *****"


heller... inbound nga yun eh, bakit sasabihin niyang "i'm calling" wakekeke... and then, parang naguluhan yung kausap niya kasi kasi narinig ko yung ka team ko , sabi niya "i'm sorry, you called us pala" (in fairness, nagtagalog pa nga) :rotflmao: :rotflmao: :rotflmao:

[pochi]

I worked in a financial account - a credit card account to be exact - and madami talagang tumatawag na irate customers... and madalas din silang humingi ng supervisor pagstart pa lang ng call... one time napuno na yung teammate ko...

Customer: I wanna speak to someone higher than you!
CSR: I'm sorry sir, you want to speak to someone higher than me?
Customer: Yes!
CSR: (without skipping a beat) Okay, do you want to speak with God or do you want to speak with me?
Customer: &@%@$$@@$!!!! I'll speak with you.

:lol:

[pusang_gala27]

hahaha! Batman Suparman! daming nakakatawa dito ahh...:rotflmao:

[betlogg]

:lol: kulit

[hunnyella]

these are some of the boo-boo's collected from the floor:

1. Sir, kindly state your first and last name starting off with your area code?

2. Sir, do you happen to remember your first name, please?

3. Agent: So how long the camera?

4. Ma'am, please turn off all electrical appliances within the vicinity of your modem. This might be causing the interference.

5. Customer: So what do I do now?
Agent: Click on the OK button, and now let's keep our fingers crossed....

6. Customer: So are you a boy or a girl?
Agent: Well, let's just say a little bit of both....(Nyah!)

7. Sir, let us not tamper with the Safe mode. It was placed there for a purpose!

8. Customer: Mr. Stanley just stepped out of the house. This is his wife.
Agent: Can you ask him to step back in again, ma'am?

9. Customer: So do I turn the camera over?
Agent: Yes, sir. You would have to turn yourself over. Right, Sir.

:D :D :D :D :D

hahaha diz is funny! :rotflmao:

[hunnyella]

I worked in a financial account - a credit card account to be exact - and madami talagang tumatawag na irate customers... and madalas din silang humingi ng supervisor pagstart pa lang ng call... one time napuno na yung teammate ko...

Customer: I wanna speak to someone higher than you!
CSR: I'm sorry sir, you want to speak to someone higher than me?
Customer: Yes!
CSR: (without skipping a beat) Okay, do you want to speak with God or do you want to speak with me?
Customer: &@%@$$@@$!!!! I'll speak with you.

:lol:

hahaha l*ngy* sobrang kulit ng post na 'to!!! really made me laugh...kasi ganyan din mga irate cust namin...hmm not a bad idea whehehe :rotflmao: :rotflmao: :rotflmao: hmm..makaisip nga din nga mga bloopers ko

[hunnyella]

eto nangyari sa friend ko nung west time pa namin - direct response pa kami - dunno if you still remember the hurricane Katrina - naghandle kami ng mga donations sa nasalanta ng Hurricane.

*****
CSR: Thank you for calling the Hurricane Katrina Hotline. This is Pie, how may i help you? (don't really remember yung exactly opening spiel)
CUST: is this Katrina? (meaning if he reached the hotline for Hurricane Katrina)
CSR: No sir, this is Pie.
CUST: sorry, is this Katrina?
CSR: pasweet pa din. No sir, this PIE, P-I-E (spell pa tayo)
CUST: oh ok, i must have dialled the wrong number.
CSR: that's ok sir, thank you for calling Hurricane Katrina, have a nice day!

******
grabe, naiyak ako sa kakatawa dito...til now. namimiss ko tuloy si pie!

*******ETO PA*******

Do you guys remember pag after ng mga training, usually may final exam na MOCK calls? ano nga bang tawag dun? i think parang QA assessment calls, to prepare you before taking on your first call...sa sobrang virgin sa call center nung kabatch ko...ganito nangyari sa mock call nya....

TRAINEE: Hi this is LH***, calling on behalf of (company). You have been prequalified for a free listing of your business on globalyellow pages. I just want to verify if we still have your correct information in our system.
CUST/QA: oh okay. go ahead. (remember, QA ang cust)
TRAINEE: i have your address as 123 elm st, grove island, ARKANSAS? (pronouncing the word as is ARKANSAS - not the typical arkansuh * xempre ngarag si ate...takot sa QA eh)
CUST/QA: RIGHT! (xempre, power trip..) umm can you also register my other business? here's the address...456 rose lane, richland, KANSAS.
TRAINEE: Ok, again that's 456 rose lane, richland KANSUH? (hala napraning lalo si ate!) Thank you for that information. you have a good day! (tinerminate yung call)

hehehe narealized nya yung boo boo nya after nun at nagkwento sa amin...typical sa mga exams...tawa kami ng tawa grabe! sa sobrang ngarag nya sa mock call na yun, buti nlang pumasa ***..don't know kung nandun pa din *** sa center na yun...A TOAST! :)

[sassy_gurlü]

ang saya naman nito.. muntik akong mahulog sa chair ko ng kakatawa!! haha.. keep 'em coming!

[freshbabe]

err.. this happened to my cc-buddy... back then kasi, we're not allowed to disclose our nationality and location.

Customer : You have a Filipino accent.
Agent: Really, sir?
Customer : Pinoy ka ano?
Agent: NO, SIR!
(long silence)
Customer : Pinoy ka nga!

:rotflmao:

:rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao::rotflmao:

[freshbabe]

oh yeah, here's another one, same account:

verification pa lang:

Me: Can I have your email address please?
Cust: (in heavy Filipino accent) KINAUUTANGAN KO AT YAHOO DAT COM! [kinauutanganko@yahoo.com] (with dignity...)
Me: (mute...howling in laughter)..Uh, sir...(deadma, kunyari di alam...) Can you spell that for me please?
Cust: OP KORS!! Ki-Ay-In-Yo-Yo-Ti-Ee...
Me: (biting my lip, tears in my eyes)...

i miss that account.


:rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao: :rotflmao:

[witsec88]

Recorded call:

Sleepy CSR took payment, last 15mins of her shift (antok na)

CSR: Thank you for that payment Mr. Savio.. il go ahead and reinstate your service.

CUST: Ok.. thanks.

(Si CSR nawawalan na ng malay)

CSR: uhhm. ahh.. before i let you go sir.. uhhmm... ahhhh...
(brief silence)
CSR: uhhmm.. let me give u this ah... ... jolly kiddie meal..

*****
Hulog sa chair yung TL na nagmomonit nung call eh.. ahahaha! buti na lang recorded. Stuff of legend na ngayon sa site. :))

[silvertoes007]

agent : thank you for calling . . . blah blah blah

customer : am i speaking to a live person?

agent : yes you are!

customer : really? my GOD! :bop:


* siguro ang tagal naghintay sa line ni customer na walang naririnig kundi puro recordings hehehehe *

[silvertoes007]

agent : may i know who am i speaking with?
customer : im _____ , the handsome husband of susan * hehehe *

*ganun pala dapat *okay**

[athran24]

Originally Posted by Princess_Sniper
oh yeah, here's another one, same account:

verification pa lang:

Me: Can I have your email address please?
Cust: (in heavy Filipino accent) KINAUUTANGAN KO AT YAHOO DAT COM! [kinauutanganko@yahoo.com] (with dignity...)
Me: (mute...howling in laughter)..Uh, sir...(deadma, kunyari di alam...) Can you spell that for me please?
Cust: OP KORS!! Ki-Ay-In-Yo-Yo-Ti-Ee...
Me: (biting my lip, tears in my eyes)...

i miss that account.

Nakakaloka to!! :rotflmao: :rotflmao:

[anneboleyn]

Take note antok na antok si agent ng maganap ang scenario na ito.

Agent: I believe we have covered everything sir?

CX: Yes we did

Agent: Lastly if you have a pen and paper right there with you, you may wanna right this down....

1-8-6-6-5-5-5-5-5-5-5

CX: what is this for?

Long Pause: Mute Sabay Hikab....

Agent: Call us when you are bored.

San ka pa!?!:lol:

Hay... kaka miss!!!

[kakabel]

WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

Kawawa ka naman. No idea about Contact/call center. We are the frontliners. Kung wala kami patay negosyo. In my job, kung wala ka brain di ka pwede sa job mo coz we decide what to do. Pag napalpak ang desisyon the company is affected. Not only blah blha blah..we monitor SLA's and remind the Engineers of the Timed calls, we logged calls (problems), we order parts required for onsite tech, we assigned techs during the OOH, we have to endorse the problems to the right group, we uses different tools for logging calls following the instructions how to do the call entry..and many more..kung wala ka brain, you are out men..

[call_releaser#9]

oo nga walang sya clue kung ano sinasabi nya..
sa hirap ng mga problem na maiincounter mo in every case in a single day nakakasakit na ng ulo kasi isip ka ng isip kung pano mo mareresolve ang certain problem.

ex.
VPN=tunnels&clients
VLAN=wireless wired
Network Storage, local and over the net
Routing tables.
wired wireless lan.

[The Kryptonian]

tlagang nilahat ni burnik78 eh noh. hindi raw ginagamitan ng brains... ***** cia peteks mode at hindi gumagamit ng brain sa trabaho nia! haha.

[call_releaser#9]

sana nga petiks mode *** hehehe, kumikita ka ng 30k per month tas petiks *** damn... sarap siguro..

[kolja_boy]

From my colleague:

Agent: Im so happy that i was able to fix this problem for you.

Cust: Yeah.. I really appreciate you help, man. Bye..

Agent: Oh wait sir, before anything else, is there anything else i can help you with?

ANO DAW??

---------------------

Same Agent:

Agent: Can i have your email address ma'am?

Customer: Its ********@comcast.net.

Agent: ( Already have all the cust's info in front of him.) Alright Angela, can i have your first name?

Customer: You have it.. (Laughing)

Wakokok

[never_1007]

wahehe. kilala ko yan.. si yohann...

[pasawaydinako]

WALA NAMANG KACHALENGE CHALENGE ANG WORK NG MGA NASA CALL CENTERS EH...ALL THEY NEED TO DO IS TO SAY HELLO GOODAFTERNOON SIR MAM....BLAH BLAH BLAH...NO NEED TO USE THE BRAIN AFTERALL...ITS ALL THE TONGUE THAT WORKS AND THATS IT...WHAT A BORING PROFESSION.....

ang yabang ****! siguro ndi ka makapasa s kahit anong call center company or maybe hindi ka marunong magenglish kaya bitter ka. tsktsktsk bago ka magsalita, itry mo muna ha? baka magdugo ilong mo bigla. tsktsktsk

[freshbabe]

From my colleague:

Agent: Im so happy that i was able to fix this problem for you.

Cust: Yeah.. I really appreciate you help, man. Bye..

Agent: Oh wait sir, before anything else, is there anything else i can help you with?

ANO DAW??

---------------------

Same Agent:

Agent: Can i have your email address ma'am?

Customer: Its ********@comcast.net.

Agent: ( Already have all the cust's info in front of him.) Alright Angela, can i have your first name?

Customer: You have it.. (Laughing)

Wakokok

:rotflmao::rotflmao::rotflmao::rotflmao::rotflmao: PASOK SA BANGA!

[kizzdakat]

super toxic na...highblood na mga tao...ang spiel namin before giving the authorization code is:


"Did you see the CUSTOMER sign the cheques?"


one of the agents was already super pissed off kc nagpupumilit yung chinese na mag-english eh hindi sila magkaintindihan sa tanong...


sa sobrang highblood nung agent, tumayo na then in a loud tone of voice na rinig sa buong floor...


AGENT: "Sir, did you see the SIGNATURE sign the cheques?"


...natigilan lang naman kami lahat!!! :rotflmao:



* * * * * * * * * * * * * * * * * * * * * *

sa isa pang dati ko ding cc:


namomroblema yung agent coz nag-hang ang computer niya e may customer pa naman siya sa other line...


AGENT: "may i put your call on hold for a few minutes coz my computer is GOING DOWN ON ME..."


...ginawa pang maniac ang computer! hahaha! :lol:

[TheSorrow]

sa akin naman katabi ko *** agent

agent: sir do you hear "beefing" sound on your phone?

customer: what kind of sound?

agent: sir "BEEFING SOUND"

inulit pa talaga imbes na beeping naging beefing ginawang baka hahahaha MOOOOOOOOOOOOOOHHH!!!HAHAHAHA

[call_releaser#9]

Senior tech: before transfer call please verify if the customer is willing to troubleshoot

CSR: no problem (pres con), sir, I have a senior tech on the other line. Before I transfer you, are you still willing to do with him? (huwaat S.O.P. ba eto)

Customer: I beg your pardon. (Sound confused)

CSR: As I had said a while ago, do you still wanted to do with our senior tech? (yun lang inulit ulit)

Senior tech to the rescue: are you still willing to troubleshoot the device, sir?

[Apritada]

dahil naghahabol ng AHT... from a friend of mine.

email testing...

tech: finally, to make sure that everything is working as it should can you please "test yourself a send message" ;D

[vicelords]

A Nasty Case Of Selective Hearingitis

Lady: “I just got my bill and it says I owe you $400 in adult films, but I haven’t watched them.”

Me: ”I apologize for the inconvenience, but we got that information from your receiver. Do you think maybe somebody in your house might ordered them?”

Lady: ”No, there’s only me and my nephew.”

Me: ”How old is your nephew?”

Lady: ”He’s 14 years old, but he would never do that! I need you to credit my account for the whole amount.”

Me: ”Again, I apologize for the inconvenience but I won’t be able to do this at this time. I see we have credited your account twice in the last six months.”

Lady: ”I need the credit NOW, you hear me!”

Me: ”I understand your frustration, but as I told you before it’s impossible for me to do that at this moment.”

Lady: “What? What did you say? I can’t understand you… you have a really thick accent!”

Me: “I apologize, I said I won’t be able to credit your account at this time.”

Lady: “What? You need to learn English before you get on the phones, I can’t understand a word you said!”

Me: “Okay… so would you like me to credit your account for 600 dollars?”

Lady: “Yes, that’s what I’m asking for! THANK YOU…”

Me: ”Oh, so now you understand my English. Sorry, we cannot credit your account at this time.”

Lady: ”Let me speak to a supervisor!”

[vicelords]

Even Paranoid Racist Nutjobs Have Bad Days

Agent: “Thank you for calling C*** Wireless. How can I help you?”

Customer: “I want a credit to my account.”

Agent: “Well, I can certainly see what I can do for you sir. What seems to be the issue?”

Customer: “Where am I calling currently?”

Agent: “Customer service, sir…?”

Customer: “Where are you located?”

Agent: “Lake Mary, Florida.” (they have to lie about location)

Customer: “I want a credit because the last person I spoke to from your company was in India.”

Agent: “Sir, we don’t have call centers in India. All our call centers are in North America.”

Customer: “Well, the person I just spoke with had a very heavy middle eastern accent and told me his name was Sam. Now I know he was lying to me, so I want a credit applied to my bill!”

Agent: “Sir, this is the United States of America. There are many people in this nation with varying accents. I cannot credit you for speaking to an American with an accent.”

Customer: “I want to talk to your supervisor!”

Agent: “Sir, I would be more than happy to allow you to speak with my supervisor. His name is Muhammed Alam… we call him ‘Moe’ for short. ”

Customer: *click*

[sassy_gurlü]

^ok rin ang agent ha.. mabuti nalang pwede naming i-disclose kung anong country kami located.. natutuwa pa mga cx lalo na ang mga hispanic males at iba ring amerkano.. :rotflmao:

[sassy_gurlü]

eto naman sakin.. queueing kasi nun..gusto ko na ngang mag release ng call eh..lol.. madami pang email issues na nakakaloka..

so ayun, pina-paabot ko talaga ang ACW ko ng 2mins after each call.. so, after 2mins, nag auto-in na at may call na pumasok agad(queueing eh), since hindi pa ako tapos sa previous docu ko, kaya 'pinaghintay' ko si cx at hinold ko ** (nyahaha! hindi nya alam).. so natapos ko na yung docu ko and i got back sa cx ko..

dapat ganito yung opening..
agent: thank you for choosing *** internet services.. blah..

ganito pa naman nasabi ko..
agent: thank you for patiently waiting .. (akala ko kasi hinold ko lang si cx, hindi ko pa pala nasagot..lol) natauhan naman ako at kinorek ko sarili ko..

those days..

[Nightwing05]

parang hindi totoo *** iba dito.. noh. di ka naman pwedeng magings sarcastic sa customer mo or else you will be killed by qa...

pwede..
wag ka lang pahuhuli..

[senti-mode]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:

[kizzdakat]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:

I'm not even sure if this actually happened pero sobrang natawa naman ako...nai-imagine ko pa...nyahahaha! :rotflmao::rotflmao::rotflmao:

[itt]

I'm not even sure if this actually happened pero sobrang natawa naman ako...nai-imagine ko pa...nyahahaha! :rotflmao::rotflmao::rotflmao:

amp wahahaha now this is funny:)

[sassy_gurlü]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:

haha.. na-iimagine ko si mr. smith.. :rotflmao:

[robocough]

http://rapidshare.com/files/128304990/MVI_1119.AVI.html

[pusang_gala27]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:


wahahahaha! ang kulet nun ahhh :rotflmao:

[smiffer]

this is from my co-agent who was really sleepy that time. i was listening to his call as i had no one to assist then


csa: ...ok ma'am but i need to verify some information first with our account services department just to make sure this inconvenience will never happen again. may i place you on hold for a few minutes while i do just that?

cust: sure thank you

(places cust on hold and does dial transfer to another department for further verfication as promised to cust)

linda(csa from the other deparment): hi this is account services how may i assist today?

csa: hi linda. it's linda i heard you correctly right?

linda: yes you did

csa: alright thank you. SO LINDA, HOW MAY I HELP YOU???


LIGHTS OUT FOR ME. I DIDN'T EVEN BOTHER TO ATTEMPT CONTROLLING MY REALLY LOUD LAUGH.

it drove him off his sleepiness as well :))

[Naked_Salvation]

Hindi naman sa racist ako, pero talagang hirap and asar ako kapag ang caller indian. Bukod sa napaka-thick ng accent nila, mas marunong pa sila sa'yo.

Me: Sir, may I have the serial number of your device?

Cust: (thick indian accent) Yes, it's eh-eh-eh-eh-2-5

Me: Thank you. Allow me to verify that. It's E for echo, E for echo, E for echo, E for echo, the numbers 2 and 5.

Cust: (medyo irate na) No!

Me: I'm sorry. May I have it again.

Cust: (irate na and thicker indian accent) I have no time for this but since I have to use your faulty device here's the serial number again. It's eh-eh-eh-eh-2-5

Me: (medyo lost na ako) so it's E for echo? E for echo? E for echo?...

Cust: (irate na talaga, syempre, indian accent pa rin) No! No! No! It's eh for eh-lephant, eh for eh-pple, eh for eh-ndonesia, eh for 1, 2, 3, 4, 5, 6, 7, eh-ight and 2, 5. You should know how to speak english first before you answer your phone. Don't you know that I'm an attorney? You're treating me like a stupid kid. i bet you didn't even finish college!

Me: (irate agent mode na ako dito) Attorney? oh, an INDIAN attorney.

Cust: (long pause)... I WANT TO SPEAK TO YOUR SUPERVISOR!!!!!

Pero bago ko napasa yung call sa sup ko, binaba na n'ya yung phone.

[kagat ng pating]

ME: Alright, so this is the part where you could give a name to your own Wifi network. So what name would you want to give it?

Customer: Hmmm, My @ss sounds cool.

ME: Ok, so just type it in and save the settings. Alright, now get your laptop and search for available wireless network. Do you see your own network?

Customer: Yep, I do. So what do i do?

ME: Just click on my @ss and connect.

[sassy_gurlü]

this is from my co-agent who was really sleepy that time. i was listening to his call as i had no one to assist then


csa: ...ok ma'am but i need to verify some information first with our account services department just to make sure this inconvenience will never happen again. may i place you on hold for a few minutes while i do just that?

cust: sure thank you

(places cust on hold and does dial transfer to another department for further verfication as promised to cust)

linda(csa from the other deparment): hi this is account services how may i assist today?

csa: hi linda. it's linda i heard you correctly right?

linda: yes you did

csa: alright thank you. SO LINDA, HOW MAY I HELP YOU???


LIGHTS OUT FOR ME. I DIDN'T EVEN BOTHER TO ATTEMPT CONTROLLING MY REALLY LOUD LAUGH.

it drove him off his sleepiness as well :))

ano naman sinabi ni linda? :lol:

[sassy_gurlü]

Hindi naman sa racist ako, pero talagang hirap and asar ako kapag ang caller indian. Bukod sa napaka-thick ng accent nila, mas marunong pa sila sa'yo.

Me: Sir, may I have the serial number of your device?

Cust: (thick indian accent) Yes, it's eh-eh-eh-eh-2-5

Me: Thank you. Allow me to verify that. It's E for echo, E for echo, E for echo, E for echo, the numbers 2 and 5.

Cust: (medyo irate na) No!

Me: I'm sorry. May I have it again.

Cust: (irate na and thicker indian accent) I have no time for this but since I have to use your faulty device here's the serial number again. It's eh-eh-eh-eh-2-5

Me: (medyo lost na ako) so it's E for echo? E for echo? E for echo?...

Cust: (irate na talaga, syempre, indian accent pa rin) No! No! No! It's eh for eh-lephant, eh for eh-pple, eh for eh-ndonesia, eh for 1, 2, 3, 4, 5, 6, 7, eh-ight and 2, 5. You should know how to speak english first before you answer your phone. Don't you know that I'm an attorney? You're treating me like a stupid kid. i bet you didn't even finish college!

Me: (irate agent mode na ako dito) Attorney? oh, an INDIAN attorney.

Cust: (long pause)... I WANT TO SPEAK TO YOUR SUPERVISOR!!!!!

Pero bago ko napasa yung call sa sup ko, binaba na n'ya yung phone.
oo nga.. bat ganun most indians esp guys.. nagmamarunong.. natawa naman ako sa pag(ano nga tawag dun? e.g. yung a for apple, b for boy?) niya sa mga eh-eh-eh nya.. kalersky..:lol:

[jokerball]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:

this made my day... nyahahaha... :rotflmao::rotflmao::rotflmao:

[its.joyz]

Mahaba habang troubloshooting ito ng makarating kami sa part na ito...


Customer: So whats next?

ako: Right click on MY COMPUTER and click on PROPERTIES

Coustomer: I dont see PROPERTIES

(madalas di alam ng mga kano yung left click at right click, so inulit ko lang)

AKO: click on start>and right click MY COMPUTER...what do you see now?

Customer:NOTHING!!! (IRATE NA ITO)

(NAKAILANG ULIT PA PO AKO...)


AKO: Sir are you sure that you are using the right click?

Customer: Yes I am sure!!! I did it so many times!

AKO: Sir if you are sure that you are doing it right then there is something wrong with your computer. BTW How did you right click?

Customer: You asked me to right click? Right?!!!
AKO: Yes Sir:confused:

Customer: SO I WROTE CLICK!!!

Ay naku sinulat daw ang CLICK!!! kumusta naman...:rolleyes::rolleyes:
naloka ako ever:rotflmao::rotflmao:

[its.joyz]

AGENT: Sir what is the Brand of your router?
CALLER: LINSKY (mali ito dahil dapat LINKSYS)
AGENT: Sir is it a LINKSYS router?
CALLER: NO its LINS-KY. L-I-N-S-K-Y (ipipilit pa talaga eh no)
AGENT: Sorry Sir we do not support your router. Goodbye
..................................................................................


CALLER:Is it ok if I call you Julia?
AGENT: Sure Sir... But... my name is Joyce
.................................................................................


AGENT: Are you Done?
CALLER: NO (wait mode)
AGENT: Sir are you done?
CALLER: Why do you keep on asking me that? I am not Dan, thats my father
.........................................................................................



CALLER: Have you already tried to turn the modem and computer off?
AGENT: No we never do that? wait....are we suppose to do that?


..........................................................................................

CALLER: Yes my name is Charlie
AGENT: so that is C -like Charlie, H- like Harlie, A- like Arlie, R- like Rlie...

............................................................................................


CALLER: whats the password?
AGENT: Password is K-A-M-O-T-E
CALLER: oh Kamote? wow thats a good password I will remember that
............................................................................................


CALLER: where will I insert the disc?
AGENT: do you see the slit right next to the small button on the tower, with that blinking light ?
CALLER: oh the cup holder!!!


...........................................................................................


AGENT: Oh so the computer is not working wirelessly? Look for the slatch on the side and slide it slowly. Check the small card inside...


CALLER: KZZZZzzzzzt........KKKzzzzzt


AGENT: Sir? Sir? are you ok? is the computer still plugged into the power source? Sorry for that you have to unplug it first


............................................................................................

*okay**okay**okay**okay**okay**okay**okay*

[smiffer]

ano naman sinabi ni linda? :lol:

shempre di ko nadinig yun dina diba and i was only able to tell how she was answering my co-csa's questions judging on how he answered back ;) and besides kahit na siguro nadidinig ko, di ko na talaga maiintindi yun sa katatawa :D

[freshbabe]

Hindi naman sa racist ako, pero talagang hirap and asar ako kapag ang caller indian. Bukod sa napaka-thick ng accent nila, mas marunong pa sila sa'yo.

Me: Sir, may I have the serial number of your device?

Cust: (thick indian accent) Yes, it's eh-eh-eh-eh-2-5

Me: Thank you. Allow me to verify that. It's E for echo, E for echo, E for echo, E for echo, the numbers 2 and 5.

Cust: (medyo irate na) No!

Me: I'm sorry. May I have it again.

Cust: (irate na and thicker indian accent) I have no time for this but since I have to use your faulty device here's the serial number again. It's eh-eh-eh-eh-2-5

Me: (medyo lost na ako) so it's E for echo? E for echo? E for echo?...

Cust: (irate na talaga, syempre, indian accent pa rin) No! No! No! It's eh for eh-lephant, eh for eh-pple, eh for eh-ndonesia, eh for 1, 2, 3, 4, 5, 6, 7, eh-ight and 2, 5. You should know how to speak english first before you answer your phone. Don't you know that I'm an attorney? You're treating me like a stupid kid. i bet you didn't even finish college!

Me: (irate agent mode na ako dito) Attorney? oh, an INDIAN attorney.

Cust: (long pause)... I WANT TO SPEAK TO YOUR SUPERVISOR!!!!!

Pero bago ko napasa yung call sa sup ko, binaba na n'ya yung phone.


ewan ko ba sa phone... walang kuwenta accent nila(INDIANS) sa PHONE... pero
in person understandable ang english accent nila judging from the
INDIAN na nasa higher ups ng cc company ko. He speaks
understandable english. At correct maldito ang karamihan ng indians.. medyo maangas... ang baabho naman:rotflmao:, so far wala pa akong nakakausap na indian (females) sa phone.

[freshbabe]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:


stir toh... hindi yata totoong nangyari toh... ang tigas naman ng mukha ng agent na gumawa nito. I mean LAKAS NG LOOB niya... sa dami ng nag-momonitor ng calls (QA,TL,CLIENT):hmm::hmm::p

[sassy_gurlü]

ewan ko ba sa phone... walang kuwenta accent nila(INDIANS) sa PHONE... pero
in person understandable ang english accent nila judging from the
INDIAN na nasa higher ups ng cc company ko. He speaks
understandable english. At correct maldito ang karamihan ng indians.. medyo maangas... ang baabho naman:rotflmao:, so far wala pa akong nakakausap na indian (females) sa phone.

in fairness may na-handle akong call na female indian at mabait naman..:D hindi rin kasi ganun ka techy eh..

[call_releaser#9]

I]To all SYNNEX-CONCENTRIX employees,



Due to the increase in the transportation fare, we will be providing each employee transportation allowance. In line with this memorandum, the incentives will be given on August 25, 2008.



Note: To be able to receive the said allowance, we will be requiring each employee to submit the receipt from every jeepney driver.[/I]


:grrr::grrr::grrr:

[call_releaser#9]

To all SYNNEX-CONCENTRIX employees,



Due to the increase in the transportation fare, we will be providing each employee transportation allowance. In line with this memorandum, the incentives will be given on August 25, 2008.



Note: To be able to receive the said allowance, we will be requiring each employee to submit the receipt from every jeepney driver.

[hunnyella]

ewan ko ba sa phone... walang kuwenta accent nila(INDIANS) sa PHONE... pero
in person understandable ang english accent nila judging from the
INDIAN na nasa higher ups ng cc company ko. He speaks
understandable english. At correct maldito ang karamihan ng indians.. medyo maangas... ang baabho naman:rotflmao:, so far wala pa akong nakakausap na indian (females) sa phone.

hay nakow..just the same with the guys (indian)...akala mo ang galing galing nila...sobrang babarat pa! binigyan mo na ng discounted shipping..hihiritan ka pa ng libre! tapos magmamarunong as if alam nila yung shipping process..kesyo kung kaya daw mag discount might as well libre na lang daw! sabi ko...this is a business not a charity institution! goodbye! :grrr:

yun na! *okay*

[hunnyella]

To all SYNNEX-CONCENTRIX employees,



Due to the increase in the transportation fare, we will be providing each employee transportation allowance. In line with this memorandum, the incentives will be given on August 25, 2008.



Note: To be able to receive the said allowance, we will be requiring each employee to submit the receipt from every jeepney driver.

ay sus kuya...pahingi po ng official receipt manong..jan lang po ako sa tabi..:rotflmao::rotflmao::rotflmao:

[jlaman]

Eto mas malupet

Subject: Payroll for the cut-off June 1 to 15, 2008 - Synnex Concentrix Accounting


To all COBO employees,



Due to the recent typhoon “FRANK”, we will be deducting 63% of your salary and donate it to the Kapuso Foundation.



Thank you for your cooperation.



Synnex-Concentrix Accounting

[hunnyella]

Eto mas malupet

Subject: Payroll for the cut-off June 1 to 15, 2008 - Synnex Concentrix Accounting


To all COBO employees,



Due to the recent typhoon “FRANK”, we will be deducting 63% of your salary and donate it to the Kapuso Foundation.



Thank you for your cooperation.



Synnex-Concentrix Accounting

hala...bakit *** nagdedecide sa mga ganyang bagay!?!?! wow kaloka naman yang company na yan!! san ba yan?!?! masunog nga! LOL *peace*

[prEttyNdisTress]

hahaha....:rotflmao:

Wala kayo sa amin.

Date sent out: June 13,2008 8:00 PM

Subject: Payroll for June 14, 2008

To all Band 5 and up employees,

Your June salary together with your increase will be release tomorrow.

To all Band 4 employees,

We regret to inform you since you are just a contact center agent you will not be getting any salary increase tomorrow. Moreso, due to the typhoon Frank, we have put up a donation box at the reception area. Please help donate. Furthermore, even employees are allowed to wear jeans on Friday, employees will have to pay 20 pesos for wearing jeans at the reception area.

IBS Management

...well at least mine is true!!*okay*

[Tsupapi]

hi, newbie here, just want to share my experience when i was still on nesting period for a technical account, newly trained so follow lang ng follow sa product trainer namin, e CCV kasi ako (call center virgin)
advised ng trainer namin if hindi mo na alam ang gagawin put the call on hold so ang nangyari

tsr: hello mrs. patel regarding your broadband connection problem this is what we need to do.... (after ng trouble shooting medyo nakalimutan ko yung next step kasi di ako nagfollow sa tool na ginagamit namin first call ko excited)

cx: so what do we need to do next??
tsr: ok mrs. patel can i hold you for a minute or two??
cx: why do you need to hold me?!!!!!! give me your supervisor!!!

kawave ko

tsr: sir we need to right click on my computer then click on properties
cx: i told you already there's no properties showing here on my screen
tsr: something is wrong with your pc sir
cx:this is a brand new pc, this is rubbish why do i need to speak to a filipino transfer my call to someone based in belfast now!
tsr: i'm sorry sir but we're not allowed to transfer calls to the same department, we can resolve this problem sir please trust me
cx: i told you i'm right clicking on my computer now can't you understand english !!!!!!!!!!!!!
tsr:sir how do you right click on my computer ?
cx: are you telling me that i'm stupid! i'm already using my right hand!!!!!! this is really rubbish!!!:bop:

[Tsupapi]

another experience 2nd floor office sa CR, may story kasi dun about ghosts, bata at babae, yung bata is a boy, so nasa CR ako ng 2nd floor ako lang mag isa balita kasing nagpapakita yung bata dun around 3pm,
nagsasalamin ako ng biglang bumukas yung door, so napatingin ako sa pumasok, nakita ko batang lalaki!!! nakangiti lang sya, i asked him anong gingagaw mo dito??? (kasi wala namang agent na bata) hindi sya sumagot so i'm starting to freak out na tapos tumakbo sya palabas, nagmadali ako lumabas andun yung guard na nakaduty sa 2nd floor at yung taga baggage counter i asked them nakita nyo yung bata??? sabi nila sir wala po kaming nakitang bata, so ako medyo namutla na medyo napalakas yung pagkakasabi ko so bulungan na agad yung ibang agent(balita na kasi yun sa floor) so ng nahimasmasan na ako umakyat ako ng 3rd floor without using the elevator, pagdating ko ng 3rd floor nakita ko na yung bata, sabay sabi sa papa nya yan yung sumigaw sakin papa (anak ng trainer ko before) napahiya ako*peace*

[prEttyNdisTress]

Eto mas malupet

Subject: Payroll for the cut-off June 1 to 15, 2008 - Synnex Concentrix Accounting


To all COBO employees,



Due to the recent typhoon “FRANK”, we will be deducting 63% of your salary and donate it to the Kapuso Foundation.



Thank you for your cooperation.



Synnex-Concentrix Accounting

Geesh... Don't give my company ideas like this... :rotflmao:

If my company did this to us, I'm pretty sure out of the 63%, 20 will go to Kapuso Foundation and 43 will go to their own little pockets.. hahahaha....:D

[logicall]

www.logicallinc.com

agents calling to Australia (Victoria)

Case1:
Agent: hi this is dave, im calling to confirm your business name blah blah blah
Lead : (guy) ahhhhhhhh ahhhhhhhh ahhhhhh (moaning)

Case 2:

Agent: : hi this is vince,
Lead : hi
Agent : im calling to confirm your business name blah blah blah
(then the lead knew it was a sales call the the lead acted like an answering machine)
Lead : hi im sorry, im away from my desk ryt now, please leave a message after the tone.
(knowing it was not an answering machine the agent continued his spiel) then..
Agent: hi im just calling to confirm your business na( interrupted )
Lead : ARE YOU ****IN DUMB??? IM AN ANSWERING MACHINE!!! im not HERE!!! (hangs-up)


case3

a gay agent

Agent: hi this is asia im (interrupted)
Lead: (hanged-up)

then the agent dialled the number again

Agent: Hello!
Lead: Are you a telemarketer?!!
Agent: no!!!!!! im a MODEL!! (then hangs-up)





ahahha those are just funny stories about our agents.. madami pa for sure..



www.logicallinc.com:rotflmao:

[pokemohh]

www.logicallinc.com

agents calling to Australia (Victoria)

Case1:
Agent: hi this is dave, im calling to confirm your business name blah blah blah
Lead : (guy) ahhhhhhhh ahhhhhhhh ahhhhhh (moaning)

Case 2:

Agent: : hi this is vince,
Lead : hi
Agent : im calling to confirm your business name blah blah blah
(then the lead knew it was a sales call the the lead acted like an answering machine)
Lead : hi im sorry, im away from my desk ryt now, please leave a message after the tone.
(knowing it was not an answering machine the agent continued his spiel) then..
Agent: hi im just calling to confirm your business na( interrupted )
Lead : ARE YOU ****IN DUMB??? IM AN ANSWERING MACHINE!!! im not HERE!!! (hangs-up)


case3

a gay agent

Agent: hi this is asia im (interrupted)
Lead: (hanged-up)

then the agent dialled the number again

Agent: Hello!
Lead: Are you a telemarketer?!!
Agent: no!!!!!! im a MODEL!! (then hangs-up)





ahahha those are just funny stories about our agents.. madami pa for sure..



www.logicallinc.com:rotflmao:

grabeh panalo ito

naalala ko tuloy yung nasa CVG pa ako, may narinig kasi akong agent super sexy at flirty ng boses at yung name na gamit nya ay Paris. Tinignan ko kung sino pagtingin ko baklang ang laki ng katawan tapos ang kapal pa ng conceiler/foundation sa mukha. halos di ko talaga macontrol yung sarili ko sa kakatawa at that time


cge post pa more...

[rainie1984]

i have a teammate who's really funny in most of her ways once, she's trying to spell out something, she said like, "is it Y for yummy?!". cust is quite old and didnt respond. "again ma'am is it Y like yummy?!". Afterwards, our sup kinda told her to change it since she's speaking to an elder lady. hahahahah. Y for yummy! hmmm!! *okay*

from my previous call center, my teammate's about to give out the order number, out of nothing, he blurted out "o, eto na oh! (order no.) :eek:

from a sales account, my teammate
cust: i would have to speak to my wife about this first (on placing the order)
my friend, some kind of desperate to close the sale, replied.
agent: well let me be your wife and let's place this order today!!! :evil_lol:

some callcenter i worked, we escalate a call by calling a supervisor and giving the phone to them. one of my teamates needs to escalate it.
the supervisor then asked "is that sup callable?!", and then he laughed at his own mistake. its to ask if its a valid escalation. hehehehe. :nuts:

my own mistake, im on an inboud account
"is there anything else before i...(lost for words) i... disconnect the call?"
i was like omg! heheh, bawal un e ! my tl was like "what!?" :weg:

i was spelling out something and then i said, "its Y, like yuniform? oh, im sorry, y like yellow?" hehehe tawa si customer.

i was soo sleepy one time, i cant think very well and i had to seek help from our helpdesk queue. hold ko si cust, pagbalik ko sa customer nasabi ko "thank you for your help!" i should have said that to the helpdesk agent. jejejeje!

[C.I.C.C.I]

I called a customer service line of a bank....a 1800 number and I was surprised that it was a Filipino who answered...

He even laughed when I said "Good evening" and he said " good morning."


I made an inquiry about my accounts and why one account wasnt hooked up and why it was only after a month that I find out that I had another existing savings account.

He asked me for my details....even my whole social security number....which I think is wrong...he should have only asked my last 4 digits.....so I told him ...I am only giving you the last 4 digits...

So after pulling my account I asked him how many accounts do i have....

he said : 3 OR 4

me: pardon me? which one is it 3 or 4

him: didn't I just tell you 4 :grrr: (he used the word OR...i should have pointed this out to him....):rotflmao:

[xilence]

I have this certain 'rapport' I employ.
"...and while on hold, you may want to grab a glass of water...or a bottle of beer" (I add the 'beer' when it's the guy who's on the phone).
I usually get a few funny remarks:

-"One step ahead o' yah"
-"Sounds like a good plan"
-"make it two bottles..." (amf, swak!)
-"Water's fine"

(eto unexpected)
-"...Well, if you're buyin', I don't see why not?" cx & I laughed for about a minute before I placed him on hold...
==================================

Something I picked up recently:
CSR: "...you can find it at the bock of the bax..."
Cx: "Say that again?"
CSR: (nerbyos sa pagkakamali, inulit) "It's at the box of the back... or at the bottom!"

--------
Cx: "where you guys at?"
Agent: "we're at the other side of the world!" (with matching excitement - rapport kc)
Cx: "India?"
Agent: (frustrated) "Ah, no sir... Within Southeast Asia..."
Cx: "Ah, that would be Australia... right?"
Agent: (smiling) "You're getting warmer, sir... (meaning, malapit na)"
-------------------------

Agent: "Am I speaking with the account holder?"
Cx: "Yes"
Agent: "How would you like me to address you?"
Cx: "Mr."
(Name niya kasi is Joan)
===============================

[nocturnal_siren]

This story is from when I was an agent 3 yrs ago pa but these are just 2 of my many memorable calls..
Di naman boo-boo, nasobrahan lang siguro ng rapport (haha as always) *** mashadong naging comfy si customer! :D

Me: (closing the call)...i believe we have everything covered, so is there anything else I can help you with? :)
Male Cust: Oh...one more thing (pause), by the way "pooh-thang ee-nuh mow!"
Me: I'm sorry?! (syempre gulat ako kasi ang ganda ng naging conversation namin and naresolve ko *** call nya so parang huh?!)
Male Cust: (laughing out loud) i'm sorry...my girlfriend's filipina, wanna talk to her?!

***sa lahat ng pdeng matutunan un pa***

===================================================

Male Cust: (making small talk) so where are you located?
Me: We are currently working out-of-sate, sir
Male Cust: really? where?
Me: In Manila
Male Cust: Oh! I'd bet "Muh-gun-duh kuh!"

***I can't help but laugh into the receiver, turns out he was an ex-Marine or something and was based in what he called Oh-loong-guh-pow so un napatagal pa ang AHT kasi kinamusta pa nya ang Subic!

:rotflmao::rotflmao::rotflmao:

[pan_Y_vino]

during our TQ, 2 agent kami per station. while barging at my partner's call:

agent: ok maam, while pulling up your records, may i have your first and last name please?
cx: Anne Blood
agent: first name is Anne and what's your last name again?
cx: Blood
agent: i'm sorry what's that again?
cx: it's Blood, you know like the red stuff..
agent: ok, can you spell that for me?

:lol:buti na lang mabait si cx, natawa na lang..hehehehe

[mickster143]

Hindi naman sa racist ako, pero talagang hirap and asar ako kapag ang caller indian. Bukod sa napaka-thick ng accent nila, mas marunong pa sila sa'yo.

Me: Sir, may I have the serial number of your device?

Cust: (thick indian accent) Yes, it's eh-eh-eh-eh-2-5

Me: Thank you. Allow me to verify that. It's E for echo, E for echo, E for echo, E for echo, the numbers 2 and 5.

Cust: (medyo irate na) No!

Me: I'm sorry. May I have it again.

Cust: (irate na and thicker indian accent) I have no time for this but since I have to use your faulty device here's the serial number again. It's eh-eh-eh-eh-2-5

Me: (medyo lost na ako) so it's E for echo? E for echo? E for echo?...

Cust: (irate na talaga, syempre, indian accent pa rin) No! No! No! It's eh for eh-lephant, eh for eh-pple, eh for eh-ndonesia, eh for 1, 2, 3, 4, 5, 6, 7, eh-ight and 2, 5. You should know how to speak english first before you answer your phone. Don't you know that I'm an attorney? You're treating me like a stupid kid. i bet you didn't even finish college!

Me: (irate agent mode na ako dito) Attorney? oh, an INDIAN attorney.

Cust: (long pause)... I WANT TO SPEAK TO YOUR SUPERVISOR!!!!!

Pero bago ko napasa yung call sa sup ko, binaba na n'ya yung phone.

at muka pang pera, " i want to be credited you know blah blah"
"this is incovenient for me you know, i took off from work i lost $500 of work money"
hehe there's always a ""you know" in their sentences. :)

[mickster143]

csr: thank you for calling *** this is david, your name please?
cust: whats ur name again?
csr: david
cust: steven?
csr: no david sir, like the david who killed goliath
cust: My God, who killed who?
csr: no sir, im just telling you who i am
cust: i think i called the wrong number, did i just dial 911?

LOL

[QT II]

Hindi naman sa racist ako, pero talagang hirap and asar ako kapag ang caller indian. Bukod sa napaka-thick ng accent nila, mas marunong pa sila sa'yo.

Me: Sir, may I have the serial number of your device?

Cust: (thick indian accent) Yes, it's eh-eh-eh-eh-2-5

Me: Thank you. Allow me to verify that. It's E for echo, E for echo, E for echo, E for echo, the numbers 2 and 5.

Cust: (medyo irate na) No!

Me: I'm sorry. May I have it again.

Cust: (irate na and thicker indian accent) I have no time for this but since I have to use your faulty device here's the serial number again. It's eh-eh-eh-eh-2-5

Me: (medyo lost na ako) so it's E for echo? E for echo? E for echo?...

Cust: (irate na talaga, syempre, indian accent pa rin) No! No! No! It's eh for eh-lephant, eh for eh-pple, eh for eh-ndonesia, eh for 1, 2, 3, 4, 5, 6, 7, eh-ight and 2, 5. You should know how to speak english first before you answer your phone. Don't you know that I'm an attorney? You're treating me like a stupid kid. i bet you didn't even finish college!

Me: (irate agent mode na ako dito) Attorney? oh, an INDIAN attorney.

Cust: (long pause)... I WANT TO SPEAK TO YOUR SUPERVISOR!!!!!

Pero bago ko napasa yung call sa sup ko, binaba na n'ya yung phone.

Like as if that guy doesn't have a cousin manning tech support for Dell....

Again, no offense ha, basta ako, dedma lang lalo na kung medyo thick ang Asian accent kahit ilang taon na nakatira sa US.

[QT II]

I'm not sure if this is true but anyway:

This is a story of one poor customerofficer who received calls on daily basis

And one day he has to endure the conversation as follows:



Customer: 'May I know yourname?..'

CSO: 'Batman...'

Customer: 'May I know yourname?'

CSO: 'My name is Bat-man...'

Customer: 'Trying to be funny?!.What is your surname?..'

CSO: 'Supar-man.. .'

Customer: (shouting) 'I want tospeak with your manager...'

http://www.weirdasianews.com/wp-content/uploads/2008/04/batman-suparman-02a.jpg

I'd bet this guy would never get work as an inker over at Marvel.

[thev00d00doLL]

di ko to na experience pero na kwento sa ken ng friend ko

Filipino Agent : Hi This is blah.blah from blah..blah.. Im looking for Mr. Smith please?

Customer : (irate) Goddamit! will you stop calling me! place me on your do not call list..I am not interested! blah..blah..yadaah..yadahh..$@*!?XX*&$!

Filipino Agent (prentending to be an avm) : tooot... I understand your request.. If you'd like to be placed on our do not call list.. please press 1 and shout darna..

Customer: (presses 1) DERNA!!

Filipino Agent: (still pretending to be an avm):toot.. Im sorry,but we were not able to record your request. please press 1 again and shout Darna..

Customer: (presses 1 again..) DERNA!!DERNA!!DERNA!!

:lol: :lol:



:rotflmao::lol::rotflmao:

waahaha!!!! uber funny... cool.. hope i could do that!!! serves them right..masyado kaze majajarte...:rotflmao:

[ako-ito]

eto .... (chat support)


Joe.1234: Your Randomly Generated Password is: surfstop
Joe.1234: Could you please try to log in?
Customer: Sure 1 moment....
(After 2 mins of waiting)
Customer: Oh my god, what am I doing wrong? I typed chris.adams and joe.1234 as the password

ay sus!!!! ginawa pang password *** name ko lols :bop::bop:


eto pa..
Joe.1234: Could you please try to log in?
Customer: How am i going to to that without losing you?
Joe.1234: Please open a new browser and type wwww.account.net in the address bar. Then, click on Sign In.
Customer: I don't know how to do that.


anak ng pating... minsan bobo lang talaga ang mga americans.. no offense meant hehehehe

[aicute12]

Eto:
tsr: Mr. John Doe, can you please type in your complete email address in the username field?
Cus: All right!
tsr: What email address did you typed in?
Cus: johndoe@sbcgoogle.net

(malamang di makaka sign in yun diba? Sbcgoogle..amp:bop:

[ako-ito]

Eto:
tsr: Mr. John Doe, can you please type in your complete email address in the username field?
Cus: All right!
tsr: What email address did you typed in?
Cus: johndoe@sbcgoogle.net

(malamang di makaka sign in yun diba? Sbcgoogle..amp:bop:

^^ comcast ka din? hahaha

[majaroth]

in a middle of a lola (old customer) call..


Cust: oh i see it now, its the icon that has a computer image on it right?

TSR: yes, we'll right click on that my computer icon and then a small tab will appear, we'll look for properties which is at the bottom of the small tab.

Cust: uhmm.. ok here it is,. properties, so which click will i do to propersties? left or right?

TSR: we'll right click on it, then also please close the other WINDOW.

Cust: well... ok hang on...

* there was silence for almost a minute *

TSR: ma'am? are you still there? hello?

Cust: im sorry for the long wait dear,. anyway i've already closed the other windows including the one in my kitchen..

TSR: oh i see,.. so.... you've closed the windows (i was really about to burst in laughter that moment).

ampf! literal na window :))

i should have explained what is a window hehe

[aicute12]

^^ comcast ka din? hahaha

Hindi.. AT&T.. hehe..:bop:

[ladyjat]

tsr: sir can you please verify your email address..

cust: yes, it is NAMEmonkeyyahoo.com..

tsr: i'm sorry sir, email address should be in this format - NAME@yahoo.com..

cust: yes, yes, it is NAMEmonkeyyahoo.com, you know monkey, the one with the tail....

tsr: oh, ok....

--> @ = monkey, the one with the tail....:rotflmao::rotflmao::rotflmao: