Ambergris Solutions [Archive] - Page 9

merryjazz

May 16, 2007, 03:03 PM

uy ha..okay sa ambergris.maganda facilities at sobra lamig. restroom nga nila ganda din then laging may supply ng tissue.

saka pag naregular ka doon ay umaabot na sa P5000 ang total allowances nila.

sa mga reg.employees ng amber: ano experience nyo sa vacation leave request?

kasi may nagsabi sa akin na parang bihira sila mag-approve ng vacation leave hehehe...kahit mag-file ka ng 3 weeks before. e sayang naman di ba kung hindi ma-aaprove yung request kasi non-convertible sa cash?

paano ba dapat gawin para naman ma-approve yung leave? kasi nalalaman na lang na hindi pala approve yung request just a week before. ayun,napipilitan tuloy mag-absent na lang kasi hindi naman pwedeng hindi pupunta sa wedding or sa sa family gathering hindi ba?

any ideas po para naman ma-maximize yung 15 days vacation leave dyan sa amber? or pwede bang i-file ng employee yung 15 days leave nya ng buo kapag malapit ng ma-forfeit ito?

scriptkiddie

May 16, 2007, 06:40 PM

@merryjazz

experience ko about VL request ok naman.
nagfile ako ng 5 days leave pero nakita ko sa sched ko 3 days *** ang nakafile ng leave so i asked my tc bout it and yun naayos naman. naapprove naman ang leave basta na-file mo ng 2 weeks advance.

merryjazz

May 17, 2007, 12:38 AM

hah? sayo na-approve agad? bakit kaya dun sa kada ko hindi na-aaprove? birthday leave nya nga daw hindi pa nya nagagamit. linggo-linggo na daw sya kung mag file with 2 weeks allowance pero hindi pa rin na-aaprove

sabi nya sa 8 months stay nya e 1 vacation leave pa lang nagagamit nya. hindi kaya dahil nasa escalation team sya (tier 2)?

o hindi lang inaasikaso ng TC niya? hehehehe

bakit kaya ganun? baka naamn mas mahirap mag-request kapag

merryjazz

May 17, 2007, 12:48 AM

I mean baka naman mas mahirap mag-request kapag Tier 2?

audacious

May 17, 2007, 05:47 AM

in tier2 group, sup plots the sched of the agents kaya madali mag request ng leave, but, that also depends kung madami callbacks ang team. mahirap mag request ng vl sa inbound, dapat yung reason mo about medical para madali ma approve.

merryjazz

May 17, 2007, 11:45 AM

i see... e ano mangyayari kapag hindi laging ina-approve yung leave? at the last month ba na mapo-forfeit na yung leaves mo eh ma-ooblige na ba silang i-approve yung leave mo?

sayang naman di ba? kasi alam ko nga dapat kapag hindi nagamit ng employee yung benefit na yun eh, bigyan sila ng force leave ng company.

saka pwede ba i-contest yung ganitong case?

you file VL request 3weeks before then, then, nung lumabas yung schedule mo for the week na kung saan may request ka for VL ay nalaman mo hindi approve. can you insist for it?

kasi you're expecting na with that time frame dapat nagawan na nila ng paraan yung VL request mo di ba? and dapat kung hindi nila i-aaprove,sabihin nila agad. dahil syempre set na yung schedule mo at hindi na pwede i-move yung itinerary mo.

okay lang sana na hindi magamit yung VL kung convertible into cash pero hindi naman, tuloy ayun, kapag di na-approve yung VL, napipilitan umabsent...problema, bawas na sa sweldo mo, hindi mo pa napakinabangan yung VL mo.

scriptkiddie

May 17, 2007, 10:43 PM

sakin kasi i insisted kaya ginawa nila they added 1vl and 1 LOA kaya na2loy *** 5 days vacation ko

audacious

May 18, 2007, 10:04 PM

ganon talaga dito, pahirapan mag vl pag dami calls. pag konti lang calls, sabbatical leave or loa ka.

Laryboy

May 19, 2007, 10:19 AM

ganon talaga dito, pahirapan mag vl pag dami calls. pag konti lang calls, sabbatical leave or loa ka.

so kmusta k **** audacious?

merryjazz

May 19, 2007, 02:50 PM

i see, siguro kaya lang mabilis na-approve yung kasy scriptkiddie kasi Onecare sya. hindi kasing dami ng calls sa Xbox (halos everyday daw ay queuing ngayon dun)

merryjazz

May 19, 2007, 02:54 PM

nga pala, ano easiest way in amber if you want to resign? what if next week gusto mo na umalis, pwede kayang submit na agad ng resignation effective next week?

maiisuehan ka ba ng employment certificate at may makukuha ka pa kayang backpay?

stepehenyan@12

May 19, 2007, 06:54 PM

30 days render ng resignation. me balak ka pa bang makuha backpay mo?! if not mag awol ka na lang. usually pag na terminate ka sa account which is the easiest way out pwera na lang kung gusto mo makuha backpay mo you have to go to the process of submitting a resignation letter, clearances etc....... then 2 to 3 mos of waiting for the backpay which I'am doing right now.

Xpialidocious

May 20, 2007, 12:21 PM

i see, siguro kaya lang mabilis na-approve yung kasy scriptkiddie kasi Onecare sya. hindi kasing dami ng calls sa Xbox (halos everyday daw ay queuing ngayon dun)

Grabe talaga ang queue sa Xbox! Kakatapos pa lang ng call, di ka pa nakakahinga may call na uli! Lalo na ang mga part-timers, dahil kami ang front liners... lalawit ang dila mo kakasalita! Hehe!

merryjazz

May 20, 2007, 02:12 PM

naku baka naman hindi makakakuha ng cert. of employment sa amber kapag AWOL?

how about kung mag-submit ng resignation within two weeks notification lang? okay na kaya iyon? e biglaan kasi kaya kukulangin na sa oras kung 30 day notice pa.

mas okay kung makukuha yung backpay di ba? sayang naman kasi yun.extra money pa din iyon. paano ba kino-compute yung backpay? kasama ba dito yung 13 month pay?

stepehenyan@12

May 20, 2007, 05:24 PM

aaprubahan pa nila resignation letter mo! saka magsisimula yung 30 days syempre after all the training that they invested on you di ka naman basta basta paalisin ng ganun lang call center is a business.

merryjazz

May 21, 2007, 12:08 PM

oohh....inevitable kasi yung reason.basta try na lang isubmit at baka sakaling pumayag naman kapag nalaman yung dahilan ;)

scriptkiddie

May 22, 2007, 04:29 AM

woot! saya ng bomb threat.... :D

khatielou05

May 22, 2007, 04:51 AM

stressful nga yun eh.. Parang wala silang pakialam sa safety ng mga agents since pinabalik pa... What if hindi naman talaga na search ng maayos yung lugar?! Bad trip.....:grrr:

merryjazz

May 22, 2007, 11:21 AM

i think, hindi naman papayag yung management at security ng market market na papasukin yung mga tao ulit sa loob kung hindi pa sila sure na false alam lang talaga.

aba mas malaking liability ata yun...pag ganoon ang nangyari lahat ng tao doon sa loob ng mall ay sasagutin nila if ever.

James_freeman

May 22, 2007, 02:21 PM

Plus 24 Baileen points daw pag sumabog yung bomba... Tapos within 1 year yung expiration. hehehe!

James_freeman

May 22, 2007, 02:37 PM

Funny na makita yung ibat ibang reaction at feeling ng mga Employee sa Amber.. But i think nde lahat ng account dito masaya it will depends siguro sa TM, CM at Director ng account for us... i mean US... even were earning good money (though not enough) specially mga bata sa account namin... We are now strating to become unsecured at unhappy, dahil na din ***** sa CM na twisted yung mind at yung pressure na ginagawa ng IT samen hehehe! Some IT here feels that they are God's pero ganun talga hehehe IT din ako dati.. pero sana yung account namin maging masaya ulet at mawala na yung CM namin. hehehe!

But I gree sa ibang agents dito na Magaling ang upper management ng Ambergris... I like the idea of coffe talks.

However if I will comapre Ambergris to the previous company that i work with this company is way below their standard... ***** pag Fresh Graduates or bago ka palang nagtrabaho this company is a breeze, but if you happen to go to more organize organization masasabi mo na madami pang kakaining bigas ang Amber. hehehe!

For me I wanted to leave here and go back to a corporate atmostphere. People in my account sucks.

merryjazz

May 23, 2007, 12:03 AM

talagang ganyan, wala namang perpektong kumpanya.

yung mga kaibigan ko sa amber, lahat sila satisfied naman sa work. masaya naman sila kahit daming calls kasi okay naman mga people sa floor nila.

sa sweldo, average naman kc okay naman yung allowances at hindi tlaga nadedelay ang dating sweldo kahit kelan.

their problem is the HR.madaming flaws at mabagal mag-process ng lahat ng bagay. buti na lang at hindi kailangan indahin yung HR sa araw-araw hehehe...

then isa pa, yung pag-aapprove ng VL.hay meron ka nga di naman magamit :( pero ito hindi naman sakop ng HR :)

pero all in all, oaky naman sa amber. ang maganda dito, hindi ka mahohold ng supervisor mo na mag-apply internally for other position. kasi you can apply without letting him/her know. di mo kailanga humingi ng permiso. pero syempre as courtesy, the sup will be informed kapag for consideration ka na for the position that you are applying.

patriciapumpkin

May 23, 2007, 04:05 PM

Hi guys!!!! BRING YOUR FAMILY AND FRIENDS TO OUR RECRUITMENT HUB AT THE 31ST FLOOR DISCOVERY CENTRE, 25 ADB AVENUE, ORTIGAS PASIG CITY (INFRONT OF PODIUM MALL) ON MAY 26, 2007 (SATURDAY) FROM 1PM TO 5PM.

WE ARE CURRENTLY LOOKING FOR THE FOLLOWING:

MARKET RESEARCH ASSOCIATES
INBOUND ASSOCIATES
OUTBOUND ASSOCIATES
TECHNICAL SUPPORT REPRESENTATIVES

SEE YOU THERE...

patriciapumpkin

May 23, 2007, 04:11 PM

mdnarcissist

May 24, 2007, 10:49 AM

Anyone interested to apply as a Sales Rep?

Link2Support was recently acquired by Synnex and we have new accounts coming in that would need people with call center experience in tech and sales.

It's both inbound and outbound.

We have a very competitive compenben package starting from the basic 17k plus allowance and other incentives.

If you are interested, send me a PM so that I could give you the email address where you can send your resumes.

Be a part of the pioneer group. ^^

JeremyA

May 25, 2007, 05:04 PM

r_69_e : 2 years na andito ka pa din ah hehe

patriciapumpkin: pa-kiss

James_freeman

May 31, 2007, 04:11 PM

patriciapumpkin -> ano ba ginagawa ng MARKET RESEARCH ASSOCIATES? Para sa call account ba yun? Planning to apply but dont have job description pa PM naman. *** refer a friend ko. Pwede din share tau if ever hehehe~

James_freeman

May 31, 2007, 04:12 PM

18K ano yan allowance? hehehe!

do you want to earn 18K? PM me so you'll know where to submit your resumes. this is very URGENT! be part of the pioneering batch for the software licensing specialist position.*okay*

r_69_e

May 31, 2007, 05:35 PM

r_69_e : 2 years na andito ka pa din ah hehe

patriciapumpkin: pa-kiss

Ofcourse ayos makapag recruit dito sa pex. How about you? bakit ka napasulpot bigla? :glee: Old school amber rules! :laugh:

Dminotaur

May 31, 2007, 08:50 PM

Hey you guys :) dami pala ambergris dito hehehe

stepehenyan@12

May 31, 2007, 10:17 PM

nakuha ko na rin backpay ko I'm thinking of coming back kaso ayoko mapunta sa mga survey account i want a cs account.

khatielou05

Jun 1, 2007, 06:12 AM

Bat ganon? May hiring sa JOBSDB ng trainor and QA but hindi naman na announce dito... Bat ganon?:grrr:

James_freeman

Jun 1, 2007, 08:24 AM

Isa ka ba sa HR ng Amber?

r_69_e : 2 years na andito ka pa din ah hehe

patriciapumpkin: pa-kiss

TheOtherMother

Jun 1, 2007, 01:55 PM

Ang tagal mag process ng back pay. January pa final interview ko, sabi two months max. June na, wala pa rin. Puro next week, next week. During my final interview they asked me to reconsider, saying they're making changes. Sus. PALPAK pa rin. It's been half a year now. I heard someone sued the company just to get his check. If that's the only way I can get my money, they should have just told me during my exit interview. My money is just sitting there with them, not doing anything for me. Pwede ba. Pakiayos lang.

JeremyA

Jun 1, 2007, 02:50 PM

Ofcourse ayos makapag recruit dito sa pex. How about you? bakit ka napasulpot bigla? :glee: Old school amber rules! :laugh:

Hehe si patriciapumpkin lang pinunta ko dito

JeremyA

Jun 1, 2007, 02:52 PM

Isa ka ba sa HR ng Amber?

Ah hindi hehe Dati pa yun. Matagal na yun

r_69_e

Jun 1, 2007, 03:34 PM

JeremyA: irerecruit mo? :glee:

xkeikox

Jun 3, 2007, 10:56 AM

Amber- stayed there for 2 1/2 years. Got promoted twice and deprived of appraisal twice too.

Company managers and policies suck. People in the middle management and below are okay... very diverse. Lots of fun accounts.

Good stepping stone company for fresh blood in the call center biz. Good luck peeps!

JeremyA

Jun 4, 2007, 11:15 AM

JeremyA: irerecruit mo? :glee:

Asan na yung mga taong hinihingi ko sa iyo?

stepehenyan@12

Jun 4, 2007, 02:53 PM

TheOtherMother >>>exit interview ka ng january? hanggang ngayon *** ka pa backpay? eh ako febuary ako nagexit interview tinawagan ako ng 3rd of may although follow up ko.

James_freeman

Jun 4, 2007, 05:05 PM

JeremyA - Dating empoyee ka sa amber? Malamang *** nag interview sa buong team namin hehehe!

JeremyA

Jun 4, 2007, 05:19 PM

JeremyA - Dating empoyee ka sa amber? Malamang *** nag interview sa buong team namin hehehe!

Aling account?

loathing

Jun 5, 2007, 11:47 AM

what are the current positions available? is there a qa post available? or even L2 tech support? tl?

James_freeman

Jun 5, 2007, 07:56 PM

Aling account?

naku nde ko pwedeng sabihin yung account. mahirap na. basta nasa market2x. :)

JeremyA

Jun 6, 2007, 08:59 AM

naku nde ko pwedeng sabihin yung account. mahirap na. basta nasa market2x. :)

gaming? pc safety? energy? outbound? telco?

merryjazz

Jun 6, 2007, 02:17 PM

wala na daw yung onecare?

scriptkiddie: nalipat ka sa xbox?

TheOtherMother

Jun 6, 2007, 04:25 PM

TheOtherMother >>>exit interview ka ng january? hanggang ngayon *** ka pa backpay? eh ako febuary ako nagexit interview tinawagan ako ng 3rd of may although follow up ko.

I've been following up regularly for 6 months now. A perfect example of the idiocy and inefficiency that is Ambergris. They can't even pronounce their company name properly.

scriptkiddie

Jun 6, 2007, 04:49 PM

wala na daw yung onecare?

scriptkiddie: nalipat ka sa xbox?

still here, yung iba nalipat sa xbox dahil sa negative baleen and low rankings.

hot2trott

Jun 10, 2007, 09:56 PM

how much qa **? can they make an offer based on experience or it it fixed regardless of tenure? thanks

equality

Jun 14, 2007, 06:26 AM

I'm from Xbox... We urgently need TECHNICAL SUPPORT REPRESENTATIVES for Xbox. So if you like to apply, I can refer you. :)

sheila2007

Jun 14, 2007, 10:06 AM

We have lots of job openings from big companies such as eTelecare, to the start up companies......(see below). THESE ARE ALL URGENT REQUIREMENTS.
If interested, please visit http://www.jobsph.net (http://www.jobsph.net)in order to view details and apply.

- Sales Analysts - (JT International (Philippines)

- Customer Service Representatives (Outsource One Asia)

- Technical Support Representatives, Assistant Technical Trainer, Reports Analyst, Quality Assurance Assistants, Account Manager for Bangkok Office...(Maginet Philippines, Inc.)

- Accounting Staff, HR Staff, Cadet Engineer ... (FUTABA Corporation)

- Customer Service Professionals .... (SITEL)

- Mechanical Engineer, Architect/planning Officer, Customer Relations Assistant, Systems Analyst ... (Tutuban Properties)

- Bank Sales Officer, Recruitment Specialist ... (GREPALIFE)

- Junior Accountant, Team Lead - Accounting, Payroll Officer, Payroll Assistant, Business Development Officer, Program Administrator, Japanese Marketing Project Lead, Chinese Marketing Project Lead, Korean Marketing Project Lead, English Marketing Project Team Lead, Finance Manager ... (PROPLE BPO Inc)

- Technical Support Representative, Customer Service Associates, Sales Associates ... (eTelecare Global Solutions)

- Webdesigners, Information Technology Staff, Windows 2003 Administrator ... (LiveI.Com)

- Technical Writer, QA Testers, Linux Administrators, Sybase DBA .... (Seven Seven Global Services)

- Medical Representatives .... (Integrated Sales Innovator Phils.)

Again, if interested, please visit http://www.jobsph.net (http://www.jobsph.net)in order to view details and apply. Hope you can also forward this to your friends.

Thanks and kind regards,
Sheila

James_freeman

Jun 18, 2007, 02:17 PM

DATA. :) Or database?

gaming? pc safety? energy? outbound? telco?

JeremyA

Jun 18, 2007, 03:11 PM

DATA. :) Or database?

O wow. Ako naghire sa buong team nyo ah.

r_69_e

Jun 18, 2007, 03:25 PM

Asan na yung mga taong hinihingi ko sa iyo?

Inde mo ba natawagan? gusto mo email addresses? :glee:

JeremyA

Jun 18, 2007, 05:02 PM

Inde mo ba natawagan? gusto mo email addresses? :glee:

Hirap ma-contact eh. Text mo na lang sakin addresses.

geekhead

Jun 22, 2007, 05:52 PM

100 tech support agents needed!

June 23 (Tomorrow!)
Saturday
9 AM onwards
37th Floor
Discovery Centre

bring your resume. :)

maratsafin99

Jun 23, 2007, 06:36 PM

walang kwenta amber. walang profesionalism whatsover. daming dispute sa sweldo. and bwisit mga tao. mag ingat kayo sa DELL ENA account lalo na.. grabe mga tao

deceased

Jun 30, 2007, 07:44 PM

musta ang culture sa bagong account? telus ata, not so sure though. heard batch 2 will be starting next week, how true?

merryjazz

Jul 4, 2007, 11:30 PM

magkano basic salary sa telus? P13250 din ba?

athena21

Jul 5, 2007, 06:07 PM

hi, mahirap ba makapasok dito? i came from ict with an outbound account..can u guys give me tips on how they do interview questions, exams.. sana may outbound survey, easy accounts, magreview kasi din ako for my nursing exam(nclex)..thanks
u can contact me 09063056118

scriptkiddie

Jul 5, 2007, 06:48 PM

@ athena21 madali lang :D

pa refer ka sakin

merryjazz

Jul 5, 2007, 11:55 PM

yep.madali lang mag-apply sa amber. lalo na ngayon na ramping up na naman sila. kagandahan dito sa amber eh hindi sila mahigpit once na nakapasok ka na sa floor.

ito lang yata yung callcenter na hindi masipag mag-tanggal ng agents kahit pa na negative na yung baleen nung agents. super lenient sila pagdating sa ganitong bagay. hindi ka matatakot na matanggal sa company. worst lang na mangyayari sayo e malilipat ka ng ibang account.

saka isa pa, dito pwede ka talaga mag-apply to other position internally ng hindi kailangan humingi ng permiso sa supervisor mo. inonotify lang yung sup mo kapag for consideration ka na. unlike sa ibang callcenter na hawak ka sa leeg ng immediate supervisor mo.

yun lang...pero kakainis dito HR!!! ang bagaaaaaaaaaaaaal ng proseso nila saka parang hindi organize.

saka isa pa, hirap mag request ng leave kaya ayun yung agents nag-aabsent na lang kung kelan gusto kasi useless mag-file ng leave hehehe...

Haloperidol

Jul 6, 2007, 06:29 PM

^^ anong account nila?

athena21

Jul 7, 2007, 03:40 PM

k thanks, but are they stil hiring sa outbound survey account sa ortigas?i prefer kasi easier accounts since il be reviewing for my nursing exam..

czarina_czarine

Jul 7, 2007, 08:09 PM

is ambergris do one day hiring process? at ano klase application process nila? mahirap ba application? do they accept undergrads? my friend already received vocational diploma in computer programming and finished another 2 years in computer engineering.

geekhead

Jul 8, 2007, 03:01 AM

Amber accept undergrads. Tell your friend to apply.:)

scriptkiddie

Jul 8, 2007, 07:38 AM

Microsoft needs tech support agents ASAP. pm me or txt me at 09163757509.

khristine_0021

Jul 8, 2007, 03:16 PM

hi there.. gusto ko lang tanung may tga hr bang online???? kc hindi ako nkapunta ng final interview *** sa call center training nila.. okey lang kyang pumunta ako tomorrow? or mag apply na lang ulit ako... plzzz reply.....

plsss po...

Haloperidol

Jul 8, 2007, 09:38 PM

pwede bang lumipat ng acct?

plucker_08

Jul 8, 2007, 11:09 PM

guys, ano yung mga shifts dito?

prozac&placebo

Jul 9, 2007, 12:43 PM

I have been working as a call center agent for nearly 2 years already. Last January, I decided to leave convergys to spend time with my kids. After 4 months, I decided to work again and so I sent my application to different call centers. The first two that responded are IBM Daksh and Ambergris. Both processed my application in one day and I passed screening on both. IBM was the first to offer me a job but because Ambergris (Market-Market) is just a short distance away from our house, I decided to go ahead and go to AMbergris. Many of my friends tried to sway me because they said IBM is far better than Ambergris in terms of compensation and benefits and but I did not listen. It turns out... they were right.

Here's what I mean:

HMO: Maxicare SILVER (WTH!!!) and you can only avail of this after 6 mos. You work at night, putting your life in danger and making yourself vulnerable to sickness, but you get your HMO after 6 months!!

You shoulder medical exam (WTH!!!!)

Perks on cellphones: You'll just receive your cellphone (its not yours, loaned!!!) and 500 load after 3 mos. So in the meantime, you use your own load to call (I MEAN TO CALL) the manager if you need to be absent. A lot of of regularized agents still do not have their phones!

Can we at least, get mugs please!

I have been in this company just a month but I have passed my resignation. Some agents in the floor say "galing ka kasi sa saucy na call center eh" to justify my complaints. Its not that, I just think that you should take better care of your employees. There are a number of call centers in the country and if you want to keep your agents, then give them better benefits.

deejayuneek

Jul 20, 2007, 05:40 PM

I passed the final interview (Tech account at 37th flr) and I was advised by my interviewer to wait for a call from the HR department for the job offer..still I'm considering applying to other call centers, but can you give me any feedbacks (in terms of the account, salary, management, etc.) that I should know if I'm going to pursue here and be hired?

deeps

Jul 22, 2007, 05:04 PM

mababa ba yung sweldo ng directory assistance at order taking account na dominos pizza? magkano ba ang basic ng csr at may bond ba rito or wala?

deeps

Jul 22, 2007, 05:08 PM

How do you rate ambergris in terms of salary discrepancy best middle or worst cll center? :)

scriptkiddie

Jul 22, 2007, 05:21 PM

Kala ko nagbibiro lang sila na may Domino's Pizza... totoo ***.

scriptkiddie

Jul 22, 2007, 05:25 PM

@ deeps, middle...

deejayuneek

Jul 23, 2007, 03:34 PM

Borz

Jul 23, 2007, 07:01 PM

Just wait for 2-3 days, usually kasi tumatawag sila after 3 days. :). In terms of Salary, Management, etc... i would agree with scriptkiddie's opinion, "middle". :)

MooCHoloco

Jul 24, 2007, 07:39 AM

sorry tanong *** po.. how can i get to ambergris market market site? ill be coming from alabang and i dont know what bus should i take.. :(

r_69_e

Jul 24, 2007, 10:54 AM

Take any bus that can drop you at AYALA. Then there's a small street (eskenita) right after the stairs going up to the MRT station. Follow that street then you will see Jeeps and Buses that is bound to market market. :)

scriptkiddie

Jul 24, 2007, 11:15 AM

@ Moo Choo, sakay ka ayala ibabaw, then baba ka MRT ayala station tapos may unamed street dyan, lakad ka lang dun, then may bus na dyan going to market market.

ToRn

Aug 14, 2007, 10:30 AM

does anyone know about the SQL strategist position? I'm having my final interview and I think my chances are good. I hope someone can give me an idea what this job is all about and how much they offer in terms of salary...

Also, ok ba ang medical benefits sa ambergris?

r_69_e

Aug 16, 2007, 12:12 PM

Med benefits will depend on the level of your role. Entry level is plan SILVER Maxicare card, and for OFFICER/LEAD position it's GOLD.
(I not familiar on how to elaborate these plans of Maxicare.)

desforges

Aug 16, 2007, 01:02 PM

oh well, i am a currently enrolled student on my 4th year... gusto kong TALAGANG itry yung domino's pizza account kasi parang mas lighter yung account (compared sa dati kong account sa convergys-QC na tech support)... kaso, parang sa market market lang yung may available slots for call center agents e ang layo naman... saka di ako amenable sa shifting schedules e, graveyard shift lang ako puwede... baka sa Ambergris e di pwedeng mag-request sa HR na fixed yung sched for full-time students di gaya sa convergys...

stepehenyan@12

Aug 16, 2007, 08:49 PM

me kakilala ako pinapasok sya sa dominos pizza so there is such an account in ambergris.

desforges>>>>depende sa kalalabasan ng interview kung saan account ka ilalagay i had my share of experience when i applied at ambergris in ortigas sa discovery.

Naked_Salvation

Aug 23, 2007, 01:53 AM

Any information about my query - I passed the final interview (37th flr) and I was advised by my interviewer to wait for a call from the HR department for the job offer..still I'm considering applying to other call centers, but can you give me any feedbacks (in terms of the account, salary, management, etc.) that I should know if I'm going to pursue here and be hired? - thanks
Sorry, hindi ko ire-recommend ang Ambergris.
I've been with 3 contact centers na pero ito ang "pinaka-worst" (yes... pinaka na, worst pa) na company na napuntahan ko.

pang_gulo

Aug 23, 2007, 11:14 PM

is it true na may na dissolve daw na acct sa amber?

stepehenyan@12

Aug 24, 2007, 12:28 PM

Ambergris may not be the best call center but definitely not the worst. I know the salary isn't that big. but there are far more worst call centers out there but not ambergris.

Naked_Salvation

Aug 25, 2007, 12:59 AM

^Na-experience ko first hand kung anong klaseng contact center ang Ambergris.

Imagine, sa screening process pa lang ng mga applicants may sablay na... Serious "lisping" problem tinatanggap ng HR.

Yung mga magagaling talagang agent, tc, qa... Hindi nagtatagal sa Ambergris. Alam kasi nila na mabubulok lang ang talent, knowledge and skill nila sa ganitong klaseng company.

For a call center who claims na one of the pioneers sila ng contact center dito sa Pinas tapos ganyan lang ang pinapakita nilang performance and quality ng mga tao... Ambergris is the worst!

chino_24

Aug 26, 2007, 05:44 PM

anyone heard of AU (ambergris university)? what is this all about?

Pin@tubo

Aug 30, 2007, 01:02 AM

Hi, what is the application time at Ambergris? do you process applicants at night?

equality

Aug 30, 2007, 01:24 PM

Ambergris may not be the best call center but definitely not the worst. I know the salary isn't that big. but there are far more worst call centers out there but not ambergris.

Oo naman. Amen. I'm from Amber so I know. Bitter lang ang magsasabing worst ang Amber. :depressed:

Naked_Salvation

Aug 31, 2007, 04:13 AM

^Again, for a call center who claims na one of the pioneers sila ng contact center dito sa Pinas tapos ganyan lang ang pinapakita nilang performance and quality ng mga tao... Ambergris is the worst!

Corleone14

Aug 31, 2007, 06:39 AM

@Naked_Salvation Why are you so bitter? Bad experience?

Corleone14

Aug 31, 2007, 06:40 AM

Okay naman ang Ambergris compared to other callcenter. It's better than not having a job after all.

equality

Aug 31, 2007, 02:04 PM

Okay naman ang Ambergris compared to other callcenter. It's better than not having a job after all.

korek.
ang amber ay may tatlong sites, 2 sa ortigas, 1 sa market market
may HARTE-HANKS pang sister company
malinis ang opisina
maraming friday treat or give aways for the agents
may shuttle service, shower rooms, sleeping quarters (marami na ngang borders - :) )
kapag may bagyo, Ambergris provides transportation service para di mahirapan mga agents pumasok
nagbibigay ng cell phone kapag naka 3 months ka na sa company
may Maxicare benefits
transportation allowance
meal allowance
rice allowance
maraming accounts
may townhall meeting na ginaganap sa malalaking venues (i.e. araneta coliseum) puno ng kainan at entertainment
mga anti burn out parties
di man ito ang pinakabest call center, IT'S STILL GROWING and striving to be one of the best
dami ditong employees
pinapahalagahan sa kompanyang ito attendance at timeliness
lahat ng call center ay may kanya kanyang flaws, nobody's perfect ika nga
but I assure you it's DEFINITELY not the worst.
Ambergris continues to grow and di maikakaila na pag sinabing Ambergris, di ka na magtatanong na "may call center bang ganon?"
Ambergris has it's ups and downs too just like any other business.

Let's put it this way...
Ambergris provides employment to a large number of persons who wants to feed their family/families.
After all, helping is NOT BAD! *okay* ;) :love:

equality

Aug 31, 2007, 02:07 PM

r_69_e

Aug 31, 2007, 06:26 PM

Corleone14: aint it obvious? :glee:

totallyposh

Aug 31, 2007, 08:25 PM

may bagong account ba sa ambergris?

Corleone14

Aug 31, 2007, 11:13 PM

Anung pinakamagandang account sa Ambergris?

Naked_Salvation

Sep 1, 2007, 01:19 AM

It's not being bitter. I'm just stating what I've experienced sa company na yan.

Like what I've said, I've been with several contact centers and companies pero sa Amber lang ako naka-encounter ng pinakapalpak na management.

Di ko rin kayo masisisi kung pinagtatanggol n'yo ang Amber but common' you guys, marami pang contact centers dyan aside from Amber and kapag na-experience n'yo kung gaano kaganda sa ibang contact centers you'll agree with what I'm saying. ;)

bad bread 01

Sep 1, 2007, 04:28 AM

balita ko ambergris will change its name to Telus this september

Corleone14

Sep 1, 2007, 04:38 AM

@bad bread 01 If that's true then it should completely be managed by Telus. Then that would mean a much higher pay.

Corleone14

Sep 1, 2007, 04:42 AM

@Naked Salvation Well, siguro puro magagandang callcenter na napuntahan mo. Like Convergys, Accenture or Teletech. Try mo sa One Global. San na ba you galing?

Naked_Salvation

Sep 2, 2007, 10:46 AM

San na ba me galing? J/K :p

I've been with Teletech, ePerformax, Accenture and several companies na hindi contact center.

Corleone14

Sep 2, 2007, 11:14 PM

@ Naked Salvation Kaya naman pala eh. Di mo na try ang worst pa sa Ambergris. Swerte mo..

Noodles_Oblique

Sep 3, 2007, 01:18 AM

na dissolve na *** money making account nila. *** DELL SUPERQUEUE, 1yr din ako dun t'll ngkaroon ng mass resignation nung June 2006, kc lumipat sa isang mas "promising na company" (dami namin amber here), first sbi nla *** nilipatan namin fly by night lang pero its impossible kc backend office to di nkadepende s outsourcer, so buo *** salary, and nabalitaan na *** namin na cnarado na *** account...few days ago

Noodles_Oblique

Sep 3, 2007, 01:20 AM

may bagong account ba sa ambergris?

na dissolve na *** DELL SUPERQUEUE ....

Noodles_Oblique

Sep 3, 2007, 01:23 AM

FOR Corleone14 *** for nice accout query

Corleone14

Sep 3, 2007, 05:51 AM

@ Noodles Oblique Maganda yung account? Kasi maraming calls or maganda yung pay? Please explain further? So where are you now?

TT BOY

Sep 3, 2007, 07:58 AM

nagpullout na pala ang fedex sa ambergris/harte hanks...

aneways guys, kung gusto niyo lumipat sa sykes.. send me resume to fashionoverload@yahoo.com attached ur ms-word resume..

pang_gulo

Sep 3, 2007, 02:40 PM

na dissolve na *** DELL SUPERQUEUE ....

kawawa nga daw mga nagttraining na for that acct. na pend and now, walang kasiguraduhan kung ano mangyyari sa kanila

nanik

Sep 4, 2007, 03:45 PM

hello...

mhirap bang mag apply dito??

Naked_Salvation

Sep 5, 2007, 04:30 AM

^Madali lang... As in.

baludoy

Sep 10, 2007, 10:34 PM

madami ba part timers sa ambergris?

Noodles_Oblique

Sep 11, 2007, 03:25 AM

@ Noodles Oblique Maganda yung account? Kasi maraming calls or maganda yung pay? Please explain further? So where are you now?

Ok nung nandun pa ko, in span of 4mos may 21" flat tv ako. dvd player, washing machine and about 5 bottles ng perfume dahil sa airpoints, aside pa un sa spiffs, pero kung base pay lang, average lang...

Noodles_Oblique

Sep 11, 2007, 03:34 AM

@ Noodles Oblique Maganda yung account? Kasi maraming calls or maganda yung pay? Please explain further? So where are you now?

san ako now? clue: APPLE ;)

Snake Eyes

Sep 11, 2007, 11:35 PM

Dell SQ ako before pero I was transerred to XBOX 360 just recently.

Dream acct dito. Sarap.

Noodles_Oblique

Sep 12, 2007, 02:53 AM

snake eyes knino team ka before? how many years ka sa SQ?

Snake Eyes

Sep 12, 2007, 10:13 PM

Under ako kay TC Jonabee. Bago lang ako. Kaka 8 months ko lang last week.

Noodles_Oblique

Sep 13, 2007, 01:24 AM

ah ok agent palng sya nung nandun pko....sn ka na?

Snake Eyes

Sep 13, 2007, 07:28 PM

^ dito na market market. harte hanks. xbox acct. *** ba?

audacious

Sep 13, 2007, 10:37 PM

san ako now? clue: APPLE ;)

-------> IBM

Noodles_Oblique

Sep 13, 2007, 10:43 PM

IBM..dAKSH...?

Snake Eyes

Sep 14, 2007, 12:00 AM

ahhhh...oks. ok ba dyan?

Noodles_Oblique

Sep 14, 2007, 12:59 AM

nO, i am not from ibm po, I m asking kung dun ka...

Corleone14

Sep 14, 2007, 06:06 AM

For Noodles Oblique
Ahh, Okay.

Dapat magorganize ng eyeball event tong thread na to para magkakilanlan na...

Haloperidol

Sep 14, 2007, 12:46 PM

Ang baba ng volume ng calls ngayon imagine naka 10 calls lang ako
sa buong shift, Waaaaw pare :D

Snake Eyes

Sep 16, 2007, 06:23 PM

Kita kits sa despedida party ng dell mamaya.

pang_gulo

Sep 16, 2007, 06:57 PM

Kita kits sa despedida party ng dell mamaya.

despidida??? pull out na rin ba buong dell acct sa amber or just the dell SQ?

Snake Eyes

Sep 17, 2007, 10:06 PM

^ Dell SQ lang. Last day was Sept 15.

The party was so crazy. Everyone was in hook up mode that night. Haha.

me_I3

Sep 19, 2007, 05:01 PM

How sad, pull out na din ang SQ sa Ambergriss....
I was batch 25 of this account... may mga k-batch p kaya ** who's still connected here?
Kamuzta po!!!
What accounts does Amber have now?

Snake Eyes

Sep 19, 2007, 11:59 PM

^ Dell E&A, Spares, Customer Care.

equality

Sep 22, 2007, 01:44 PM

excuse me po... it's no longer ambergris, it's TELUS already. yes ambergris had a change of company name. :) :) *okay*

sgt.Gwapito

Sep 23, 2007, 09:56 PM

merun bang taga xbox live dito?

bad bread 01

Sep 24, 2007, 10:58 PM

@sgt.Gwapito
meron

me_I3

Sep 26, 2007, 02:58 PM

what are the new accounts?

sgt.Gwapito

Sep 29, 2007, 10:54 PM

@sgt.Gwapito
meron

ayos!!

kaninung TC ka?

T1 ka ba o T2?

Noodles_Oblique

Oct 1, 2007, 02:45 AM

xbox- frederick ong

TT BOY

Oct 2, 2007, 10:58 AM

guys and girls, wanna work with sykes?... WANTED TSR for a smartphone account... sobrang dali ng account.. hehe pls email me ur resume at fashionoverload@yahoo.com (attached it with ur ms word resume).....

ilovetotravel

Oct 7, 2007, 12:33 PM

may email or chat support ba sa Ambergris? how much salary?

babyrush

Oct 15, 2007, 11:37 PM

kilala nyo ba si ross victorio???

poisondevil

Oct 23, 2007, 10:37 AM

share ko lang.. Galing akong CVG.. then I transferred here sa telus/ ambergris... I would say na madali ang trabaho dito sa telus kaysa sa dati kong company.. Benefits wise, yup medyo middle sya pero maganda naman ang pagaalaga sa tao dinadaan nila sa ibang paraan like parties, freebies, etc.... Siguro depende din sa account na pinuntahan nyo pero marami akong nakitang maganda dito in terms of pagaaalaga. Hindi rin powertrip ang mga tao.. Siguro understand the situation lang..I can see na meron iba na bad experiences pero have you actually talked to the company about it.. If we see something wrong, we tell it and nagagawan naman ng paraan.. Basta, nasa motivation nyo lang kung ano ang hanap nyo.. Another thing, iba ang mga tao sa telus.. Believe me, Galing na ako sa nagclaclaim na no.1 na center sa pinas and I wasted two years of my life don..Dito mas ok ako...mag 2 years na ako at masaya pa rin ako...think about it...

darkchild2

Oct 23, 2007, 12:54 PM

ang hirap namang pumasok d'yan, eh.

daasnwer

Oct 23, 2007, 01:27 PM

hirap pumasok baba pa sahod I was one of the pioneer batch ng harthe hanks grabe toxic na work d ka pa compensated

Suicide014

Oct 23, 2007, 10:51 PM

grabe sobrang baba, basic salary 13250. plus allowances mga 16k, eh ang previous company ko ang sahod ko 18k, diba anong klase naman un, ang night dif 15% lang, eh ang offer ng acquire, 18k dayshift pa

sbull

Oct 24, 2007, 03:04 AM

gusto ko lipat telus? can they pay more than 25k? i am currently getting 27k sa current CC that i work for.

rvdh

Oct 25, 2007, 09:15 AM

Hi there. I am conducting an independent study about BPO/KPO industry, particularly Contact / Call Centers here in the Philippines. I need some info about recruitment and employment practices. Is there anyone here who can help me? I need to interview an insider for this info is not available over the net or in annual reports. If you can help me or refer anyone that can provide info, kindly PM me or email me at raymondvincenthernandez@yahoo.com. You can also contact me through mobile no. 09275904586.

I hope to hear from you guys.

Borz

Nov 3, 2007, 04:05 AM

Telus peeps, tanong lang po, meron ba back-office o non-voice accounts jan? gusto ko sana mgapply. TIA :)

daasnwer

Nov 4, 2007, 07:58 PM

yup ako sa harthe hanks bad experience din d pa ko nakatikim ng 15k na takehome sa 8 month stay ko dun nakakaiyak dun toxic na pahirapan pa strict pa sahod e barya ***

h2o_GO

Dec 7, 2007, 06:32 PM

How do you rate ambergris in terms of salary discrepancy best middle or worst cll center? :)
ayus naman i say middle
maganda *** benefits
*** free cellphone with load
walang discrep
mbabait na TC's
petiks minsan hehehe
ayus *** ang salary
acct namin TELUS TECH kaya hnd mpdeng i pull out *** acct.
heheheh
un nga *** pg mag aapply ka ng VL
mkikipag espadahan ka muna sa commanf cnter
heheheheh
pero over all maganda na ang TELUS:bashful: :)

JeremyA

Dec 10, 2007, 08:56 AM

yup ako sa harthe hanks bad experience din d pa ko nakatikim ng 15k na takehome sa 8 month stay ko dun nakakaiyak dun toxic na pahirapan pa strict pa sahod e barya ***

Hi daasnwer,

So lemme see, what skill sets or competencies do you have which would have companies running after you and scrambling to offer you a higher package than what you are currently getting (to take away your frustrations on receiving loose change after all the "hard work" you've put in)?

Also, dont you think that all jobs are toxic, no matter what industry you are in, and that all companies have very strict policies that they expect to be followed by all employees. If you wanted a lenient company, what were you hoping to do in it? Play online games? Go on a 2-day vacation every month? What sort of environment did you have in mind, anyway? Hopefully not a "petiks" one, which a lot of posters here seem to yearn for.

You are classified as "staff-level" by the company, plain and simple. You are despensible, in other words. Most companies say that they value their employees, and I am pretty sure Telus or Ambergris is one such company. But I dont think they would run after you and give you a raise should you decide on handing in your quitting papers. I am not trying to be harsh, but that is the reality.

Reality dictates that you are performing an entry-level job, which guarantees you no extra perks. Just a guarantee of cash every 2 weeks, some bonuses and incentives here and there, a handful of leaves, and a s***load of work. And all these things are all but a part of this nice, little agreement you and the company both signed onto, called an employment contract. It is an agreement, which ultimately translates into the company expecting you to perform with that amount of money.

My unsolicited advice is for you to be thankful you even have a job. Thankul and content in the fact that you are getting paid every month (millions of jobless Filipinos would be envious, believe me). As long as the company is not screwing you up with delayed salaries, giving you questionable payslips and ordering you to scrub the toilet bowl with a toothbrush, be happy that the future is friendly. ;)

PS I am not from Ambergris/Telus. :p

JeremyA

Dec 10, 2007, 09:28 AM

My two cents on those complaining about the supposedly "low" base pay of some call centers.

Try looking at it from a business standpoint. Companies try to be as strategic as possible when it comes to the package they offer to employees. They join expensive and prestigious surveys just to find out if they are within the median of what the going rate of the industry is. Because that is what they exactly want--to be competitive in terms of salary, but still keeping a strong foothold in terms of their business propositions to their existing and potential clients. Clients seek for low-cost/high quality centers. To lower your cost, you would have to sacrifice on splurging on your overhead expenses for salaries, at the same time, ensuring that you are not out from within the median of what the industry rate is. When Convergys started back in 2004, they were handing out 19k to 20K contracts to newly-hired agents. But as soon as their H.R. was set-up, this was brought down to a more reasonable pay scale.

If say, your company decides to do a Technion (R.I.P.) by offering outrageous salaries to its agents, what happens next? Dell (its one and only account), ultimately then decides to let go, because their business proposition rate was much too high, but did not make up for it by coming up with a well-executed management plan, hence the fold-up of the company.

And its ex-employees? Those that were lured in as Managers and given exorbitantly high packages found themselves applying for supervisor, even agent positions, and taking a huge dive in terms of their asking salaries with other companies just to get back in the game.

I would rather work for a company that tries to take care of its financials by not overspending on salaries and wages, which ensures a healthier and more stable company. This then gives me the opportunity to build on my career without having to worry about whether the company has closed shop when I wake up the next day.

I would only have to think of Technion, Reese Brothers, Epixtar and all the others..and I know that I am fine.

merryjazz

Dec 12, 2007, 09:35 PM

My friends who came from Ambergris/Telus told me that working there is not that bad. The people are generally nice and the ambiance is great. The accounts are stable too. And one more thing, kahit medyo below-average employee ka in terms of attendance and performance, your job is really stable. Hindi sila basta-basta nag-aalis ng agents (basta wag lang grave offense)...you will not be threatened to lose your job in this company.

pero syempre, one reason why they moved to another company is to get higher pay. Ganun naman talaga sa industry na ito di ba? The fastest way to get your desired salary is to move on after 6months to one year. If not, increment of 10-20% lang makukuha mo.

bluebearfrancis

Jan 20, 2008, 01:39 AM

....:bashful:

daasnwer

Jan 20, 2008, 10:25 AM

Hi daasnwer,

So lemme see, what skill sets or competencies do you have which would have companies running after you and scrambling to offer you a higher package than what you are currently getting (to take away your frustrations on receiving loose change after all the "hard work" you've put in)?

Also, dont you think that all jobs are toxic, no matter what industry you are in, and that all companies have very strict policies that they expect to be followed by all employees. If you wanted a lenient company, what were you hoping to do in it? Play online games? Go on a 2-day vacation every month? What sort of environment did you have in mind, anyway? Hopefully not a "petiks" one, which a lot of posters here seem to yearn for.

You are classified as "staff-level" by the company, plain and simple. You are despensible, in other words. Most companies say that they value their employees, and I am pretty sure Telus or Ambergris is one such company. But I dont think they would run after you and give you a raise should you decide on handing in your quitting papers. I am not trying to be harsh, but that is the reality.

Reality dictates that you are performing an entry-level job, which guarantees you no extra perks. Just a guarantee of cash every 2 weeks, some bonuses and incentives here and there, a handful of leaves, and a s***load of work. And all these things are all but a part of this nice, little agreement you and the company both signed onto, called an employment contract. It is an agreement, which ultimately translates into the company expecting you to perform with that amount of money.

My unsolicited advice is for you to be thankful you even have a job. Thankul and content in the fact that you are getting paid every month (millions of jobless Filipinos would be envious, believe me). As long as the company is not screwing you up with delayed salaries, giving you questionable payslips and ordering you to scrub the toilet bowl with a toothbrush, be happy that the future is friendly. ;)

PS I am not from Ambergris/Telus. :p

Late reply just read your post. Yes your correct we the agents are just dispensible foot soldier that can be terminated anytime in the call center battlefield, so the point is why sign up for a call center that offers low? when there are a million call centers out there that can match up their price with the same or probably lesser effort on work?The reality is people enter the call center scene because of financial issues may it be a manager, om or the footsoldier. I dont think as a kid it was our ambition to be an agent dont get me wrong there's nothing wrong with being an agent. But if we are dispensible as you say we are so are the companies because there's not just one but several, they can terminate us all they want and we can still get another similar job. My point is this since you say that the future is friendly and I have to agree why waste the"present" into something you will is a waste of time , why not do your research and look for some comapny there that will be worth your time and treats it's footsoldiers right.

freshbabe

Jan 21, 2008, 06:32 PM

freshbabe

Jan 21, 2008, 06:42 PM

read below :D

freshbabe

Jan 21, 2008, 06:42 PM

read below :D

freshbabe

Jan 21, 2008, 06:44 PM

Late reply just read your post. Yes your correct we the agents are just dispensible foot soldier that can be terminated anytime in the call center battlefield, so the point is why sign up for a call center that offers low? when there are a million call centers out there that can match up their price with the same or probably lesser effort on work?The reality is people enter the call center scene because of financial issues may it be a manager, om or the footsoldier. I dont think as a kid it was our ambition to be an agent dont get me wrong there's nothing wrong with being an agent. But if we are dispensible as you say we are so are the companies because there's not just one but several, they can terminate us all they want and we can still get another similar job. My point is this since you say that the future is friendly and I have to agree why waste the"present" into something you will is a waste of time , why not do your research and look for some comapny there that will be worth your time and treats it's footsoldiers right.

di rin... halos lahat ng centers na "SUPER prestigious at mataas ang basic" eh... staying power ang hinahanap sa agents... :depressed:

kaya yung mga callhoppers na months:depressed: lang tinatagal... ehemm...:eek:
di na maka penetrate sa " prestigious centers na mala-TELUS din ang ambiance pag dating sa work facilities... ":eek::D

stupid_staff

Feb 17, 2008, 05:51 PM

What's call hoppers? @freshbabe

jo3l

Feb 18, 2008, 11:10 AM

ok sana mag work sa telus, kaya lang mababa talaga basic pay

pinoycallcenter

Feb 21, 2008, 04:43 PM

hi, we would like to invite everyone to join us at http://www.pinoycallcenter.com

......see you there

d observer

Apr 13, 2008, 02:09 PM

-if there is one thing i like here, its because of the work environment. medyo nadedemoralize ka sa sweldo pero ang mga tc ** lalo na sa account namin mababait. kahit na mag awol ka pa ng 10 days i-issue-han kpa rin ng return to work order ng TC mo. Karamihan ng TC dito approachable bibihira lang tlaga ang may attitude. **** OM, very much concern sila s situation ng agent. May mga agents din kc na mga pasaway, *** sinsabi kong OM, alagang nya ang mga agents nya. you can directly go with her kung anong problema. di 1to kaplastikan, mabait syang OM, very approachable siya at masesekretuhan mo.that's good thing why i'm staying here. may nababasa kc ako n mga boss na mahirap pakisamahan, dito hindi.at di2 di maarte ang mga cca. 2 years na ako dito.d man tumataas sweldo ko pero OK n rin kc masaya naman ako sa account na 1to although toxic, like my tc pagtatangol k nya. maasar man sya very professional e-email ka niya at lahat job-related walang personalan.. wala p ako na experience dito n may tc nagmura ng agent nya.

bLacKr0sE

Apr 14, 2008, 10:59 PM

hi d0es anyb0dy kn0w kung kelan ulet hiring f0r email/chat? i applied last march 25 but the HR peepz t0ld us na cl0sed na *** acc0unt nd mga 2 weeks t0 1 m0nth ulet *** hiring per0 pinagexam na ren kame f0r p0oling purposes.. sana p0 reply *** kung lam ny0.. tnx p0!!

jeruel1977

Apr 15, 2008, 09:02 PM

Hello, ask ko lang po kung papaano ang hiring process sa TELUS? Madali lang po bang pumasok dito? Tips naman dyan...:)

piper23

Apr 16, 2008, 02:01 AM

Hello, ask ko lang po kung papaano ang hiring process sa TELUS? Madali lang po bang pumasok dito? Tips naman dyan...:)

ya madali lang as long as u hav *** it takes depending on the position ur aiming..:p
of corz uv got 2 prepare urself sa interview *** ndi ka msyado kbahan..:lol: its lyk b4 u go into a war uv got 2 hav ur sword d ba??:D and make xur u hav a proper attire though we aren't actually that strict bout dress codes... kxe 1st impression's important..interviewers don't know the applicants' personalities, so they wud only base their impression on *** they see asyd of corz on resumes.. so i wud recommend you 2 wear formal attire for them to take you more seriously.. ;)
as far as i cud remember panel interview then un mkakapasa they wud go on for pro-speak,sa fone un..then final interview.. :rotflmao:

jeruel1977

Apr 16, 2008, 05:11 PM

Papaano po yung pro-speak? may exam pa po ba? about saan po yung exam? maraming salamat sa tips piper23:)

kemerloo

Apr 17, 2008, 06:44 AM

I applied for an email/chat post last month. I really got so excited because of the people and the place (Discovery building in Ortigas is so nice). I was able to finish the exams and the interviews (it took me until 9PM since I applied at around 3) and luckily I made it. I was scheduled for the job offer on the other day however, someone had called me prior to the job offer and suddenly told me that I'll be no longer placed at the email/chat post instead they'll be putting me at a voice account. I asked them why and the Rep told me I failed(when I knew that I passed). I really can't fathom the disappointment that I had experienced. Do they give the applicants false hopes?

I'm really so sorry guys, It's not my intention to demean everyone. I've been through the horrors of voice accounts yet I don't want to let go of the opportunities the Industry offers so I looked for alternatives.

Enough of the drama though, I'm already at Transcom. Nyahaha. It's nice here wanna try?

jeruel1977

Apr 17, 2008, 04:32 PM

tips naman po dyan kung papaano po ang hiring sa telus...:)

jeruel1977

Apr 17, 2008, 05:14 PM

anong bank po may hawak sa payroll ng telus??

d observer

Apr 17, 2008, 06:38 PM

tips naman po dyan kung papaano po ang hiring sa telus...:)

madali lang 1 pattern lang naman halos ang ja tanong nila! why do you want to work in call center? what is customer service! if you don't have call center experience what can you contribute to the company? are you aware of the call center environment? ha;os ganito ang mga tanong sa mga nirerefer ko na ni isa walang nakapasa may mga 10 na ata! malas wala ako kita!:mecry:

d observer

Apr 17, 2008, 06:40 PM

anong bank po may hawak sa payroll ng telus??-- iexchangebank =union bank na ata ngayon ang bagong pangalan!:)

cool25

Apr 19, 2008, 11:50 PM

Hi guys, I just browsed jobstreet.com recently and I found out that Telus is looking for Business Process Associates for their back office support, would some one happen to know the salary and schedule for this position? Thank you so much guys!!!!

juniperdrops

Apr 20, 2008, 02:56 PM

I signed up with Telus as a Trainer and will be starting next week.
I'm a bit apprehensive.But it's comforting to know that they may not offer the highest salary in this industry but they have good working environment and people. I was seriously considering to apply with Sykes then, however after the interview with my future boss, I felt that I would enjoy working with her. The pay that I will be getting is somewhat lower than the "negotiable" pay range that I quoted. But I'm following my gut feel here. I just hope it's really leading me right :) :hmm: else..:bonkself: :bonkself: :bonkself:
" The future is Friendly" ..;) hehehe*okay*

phoenix11

Apr 23, 2008, 06:05 AM

do you want to earn 18K? PM me so you'll know where to submit your resumes. this is very URGENT! be part of the pioneering batch for the software licensing specialist position.*okay*

pwede ba lipat ng account nlng? from xbox to microsoft

hellmarch11

Apr 25, 2008, 01:44 AM

naghihire ba ngayon ang telus ng external supervisor??

therealdeal

Apr 25, 2008, 09:00 AM

telus pips, totoo ba nababalitaan ko, marami daw chicks dito? :naughty:?

mistermoonlite

Apr 28, 2008, 08:01 AM

Nadadaanan ko yung call center na ito sa Market Market. Balak ko nga mag apply. Pag no CC experience ka, saang account ka ba ilalagay? Ayaw ko kasi sa Tech support. Ano ba yung mga customer service accounts sa Telus Market market site?

volfield

Apr 28, 2008, 10:33 AM

Hello po guys, I just wanna ask many things about their branch in Market Market.

I went through their recruitment process smoothly(last week for a day lang, thanks to Our Lord), and my last interview will be with the operations manager. But still Im contemplating to enter a CC company since Im completely clueless about the do's and dont's / strategies of the industry(Im a fresh graduate).

1. Umm what are the shifts available in this company?
2. Do they provide free meals?
3. Was 15k-17k is enough for a TSR post?
4. Do they provide relocation assistance(since Im from a very far province).
5. Was the people(management, co-workers) and work environment in that branch(Market, Market) were conducive?
6. Whats the schedule of the 1 month training? What will happen when I failed/pass?
7. Was the contract signing before or after the training? What is the allowance given for a trainee per day?
8. Aside from the salary itself, are there any incentives for excellent work performance, christmas bonuses, 13th month pay, and double pay during official holidays?
9. What was the name of their health Insurance company?
10. Is there a shuttle service? Where is the pick-up points?

When I was about to go home from market market(I went there from makati for a free ride), I rode a jeep from the terminal, and I ended in Guadalupe market. Since its my first time to go to that place I presume that the main road is far from the mall. I guess daily commuting during training days would be tough since I'll be coming from one of the provinces connected to SLEX. And so, where would be the best option to take a boarding house? May I humbly ask for your suggestions?

Thank you very much for the assistance you could extend to me!*okay*

mxsevilla

Apr 28, 2008, 06:50 PM

sa Ayala tapat ng gas station me Bus/jeep papunta market

Shuttle Service Discovery - Market vice-versa

Cojeme

May 7, 2008, 06:42 PM

hmmm.. question *** po. may thread ba TXU **? la ***.. just wanna catch up with my former colleagues. nkkamiss ang townhall! san kaya venue this tym?

stepehenyan@12

May 8, 2008, 01:15 PM

volfield
1. lahat ng callcenters sumusunod sa eastern time
2. as far as i know nope but NCO does
3. i have no clue
4. no you have to find your own place
5. sa ortigas ako na assign
6. ililipat ka malamang sa iba account kung me opening it happened to me when i failed to meet the clients requirements but i didnt bother to wait so i moved to another call center.
7. contract signing in my case happened after i passed the final interview.
10 meron shuttle service from discovery to market market me oras yan kalimutan ko na.

redisred

May 10, 2008, 07:03 PM

magkakaroon daw ng site sa araneta cubao yung telus?

ano po yung mga accounts dun mga sir?

ryanamontos

May 10, 2008, 07:15 PM

pwede ba mag apply sa Discovery building in Ortigas???

tanx!

punchkid

Jun 1, 2008, 01:36 PM

yes ive heard some good feedbacks about this company. good compensation, nice working environment etc. one more thing, hindi sila strict sa attires, always dressdown daw. im planning to apply nga by next week. can somebody wouldnt mind to give me more details about this company? confirm lang ang basic pay, is it 15k, excluded pa ang allowances and incentives, right?

scriptkiddie

Jun 1, 2008, 07:53 PM

Hi guys, we are currently hiring chat/voice tech support agents for our Microsoft account :) pm me for referrals

firewolf_omega

Jun 1, 2008, 08:03 PM

May open po ba na non voice Chat / email support account here?

F_Up!

Jun 2, 2008, 06:35 AM

hello telus market2x! hello Texas Utilities Act! (TXU) is rose "poklet" lozano still alive? well that tl really sucks!!!! a ****in' heartless **********!! wag kang feeling! pangit mo naman!

ejrush

Jun 3, 2008, 12:07 PM

I was interviewed for the Quality Supervisor position but no one ever called me back after the final interview. I just hoped that people from recruiting still call applicants if ever they failed or at least send a regret letter through email.

So I am not really sure if I am out or not. Can someone help me shed light on my application status?

Thanks!

strawberry18

Jun 3, 2008, 12:17 PM

waiting for Telus araneta... i'm from APAC. HAHAHA!!!

paulfinch_bhudz

Jun 5, 2008, 03:42 AM

TELUS guys! I miss my former account way back in Ambergris. DELL Elite Sales Force at Raffles, Ortigas. Frederic Ong, Supervisor at Telus, Market Market ............. "father"!!!!! "shots shots tayo brad"

olweiz_a_jinx08

Jun 7, 2008, 05:28 PM

does telus have a permanent day shift account?

pusang_gala27

Jun 7, 2008, 09:33 PM

hehe napanood ko sa Jessica (Soho) today... sabi ko parang familiar to ahh... hehehe trainer ng xbox yun ahhh si Borge! (sa hardware yata siya) hehehe na feature siya sa mga mahihilig sa video games... pero parang Nintendo Wee yung nilalaro niya ahh??? hehehe ndi 360?
dami na kase nun sa office eh... :rotflmao:
hehehe... yung mga taga Xbox jan!!! napanood niyo ba?
miss ko na mga ka work ko before sa LIVE! waaahhhhh!!!! :mecry: mga ka team ko! kamusta na kaya sila? hehehe

kingzyke

Jun 16, 2008, 12:20 PM

as far as i know for day shift accounts parang wala..we serve canadian and us clients mostly so you have to work at night...
unless you want to be part time..

kensei_010

Jul 24, 2008, 01:27 PM

Hi question lang po..meron po bang IP Relay sa company nyo tnx..

dissertation88

Jul 29, 2008, 05:11 PM

Dear Sir/ Madam:

Peace!

My name is Paul V. Hilario. I am a faculty member of San Beda College Alabang. I am currently doing a study about individuals working in the call center industry for my dissertation. My study attempts to identify employee characteristics that relate to turnover and well being.

I am asking your assistance in providing my study with respondents to my survey. Respondents are preferably currently working in the call center environment either as a call center agent, TSR, CSR, CCA, or anything similar.

Please forward this email or refer them to the hyperlink below in order to answer the survey. I am grateful for any help you can extend in finishing my research. Should you be interested in the results of my study, I would be glad to share my findings to you or your company.

link of the survey:

http://www.eSurveysPro.com/Survey.aspx?id=987c25f7-b8b0-49eb-87fc-dcb8554f41c3

Thank you !

--
Paul V. Hilario, Ph.D (candidate)
Chair, Psychology Department
San Beda College Alabang
8423509

deliriumtrigger

Jul 30, 2008, 01:45 AM

hi Telus guys!

do you still hire for Xbox and EA Games accounts? Sa Market! Market! ba sila or meron din sa Discovery?

I read sa other forums, may hiring daw ulit ang Xbox this August?

chei chei

Jul 30, 2008, 02:02 AM

me part time na po sa amber/ telus? is it night shift? care to share the details?

Corleone14

Aug 2, 2008, 12:35 PM

Yeah meron part time. Always hiring ang Xbox and MS. PM nyo ko para maranasan ko naman ang referral incentives namin. Refer ko kaung lahat. Pwera lang dun sa mga umalis na at gusto pang bumalik excluded *** di ako makakuha ng referral incentives dun.

QT II

Aug 4, 2008, 12:33 AM

me part time na po sa amber/ telus? is it night shift? care to share the details?

Subukan ninyo ang Domino's acct sa Market Market. Super-dali. Masaya pa sa floor.

nevermore

Aug 4, 2008, 01:07 AM

ano ba meron sa domino's acct? pizza ba yon? confirm ko *** kc sabi nila pizza daw yon eh...

kingzyke

Aug 4, 2008, 01:09 AM

well ok sana dominos account kaso downsizing ang account ***** if you havent heard..sobra na kaya tau sa floor at times..

nevermore

Aug 4, 2008, 01:09 AM

netgosyante

Aug 23, 2008, 05:13 AM

hi telus guys/gals!

just want to ask, are you hiring tech supports for an online game? what online game? is this a new account? saw it posted on Aug 20 at jobsdb's site.

sana may sumagot agad. i really want to be part of this account.

never_1007

Oct 12, 2008, 01:59 AM

yeah.. hiring ang xbox *****..

maurene

Oct 19, 2008, 04:00 AM

hi peepz!

About Telus? I can say na maganda magtrabaho sa company na ito. I am an ex employee-maganda ang culture, environment promise. Hindi nga lang kalakihan ang sahod pero kaya pa rin naman tumapat sa offer ng iba. Pag nagwork ka, may free cellphone ka at 500 pesos load monthly. Meron ka rin ditong rice allowance tsaka meal and transpo allow. Sobrang mababait ang tao pati higher managemnt napaka approachable nila. Kung hanap mo ang parties? naku magsasaya ka kasi every 6 months merong townhall party dito at ang catering?..... sobra sobra unlike sa iba may stub ka na nga di ka pin aabot hehhehe!
Kung hindi lang **** nagka-sales yung account ko jan andyan pa rin ako. I love Telus tlaga.
This comapny is a good start for everyone!
Kaya mga dude apply na poh! :)

doctorj

Oct 19, 2008, 06:23 AM

Pa-help naman po sa school project ko o, pinapagawa kami ng comparative study between 2 companies in the same industry tapos Ambergris ang isa sa mga call center na napili namin, maybe someone from Ambergris could help me answer this, due na kasi sa Tuesday 'to and kung magsesend pa kami ng email proposal hindi na kami aabot

1. employee salary and benefits
2. Legal mandated benefits (work hours, Overtime rates, service incentive leave etc.)
3. Other additional benefits granted to the employees of the company
4) the challenges that confronts HR managers and the company in the implementation and administration of the various labor standards.

stunned16

Oct 20, 2008, 07:23 AM

people in telus are really down to earth. i had thoughts of leaving the company bec of the low salary but it's the working environment that made me stay. i come from one of the accounts that is still growing.. i just started last july and we were batch4.. the higher batches are really helpful.. they are very much willing to assist our batch.. gossiping is not tolerated and we can even file a case against gossiping people.. this is to avoid poison working environment.. telus strongly promotes professionalism among its employees..

chizmojo

Nov 25, 2008, 04:14 PM

JeremyA

Nov 27, 2008, 05:15 PM

Hello po, may interview po ako sa Telus para sa SQL Analyst position tonight na huhu. Nakapasa na ako sa exam na kinuha ko 4 days ago. Any ideas kung ano po mga questions nila sa technical interview? Newbie lang kasi ako sa SQL, I'm not that good...

Just make sure you make them understand that you know the basics for SQL. The job would be more on database management, so it does not really require heavy knowledge of the language. But make sure to let them know that you are earnestly studying it at the moment. Also, try to project a very positive and confident front.

If you follow these suggestions, I am pretty sure you'd do well.