Partylist for Call Center & BPO Agents

[kuyakim]

dudes,

me nakarinig na ba sa inyo about this new evolving group for Call Center Agents? I heard a group of agents registered as a Partylist sa Comelec . Mukhang me tagapagtanggol na tayo!

[ejrush]

baka gamitin lang tayo nitong mga to for their own good...

[spiceboy!]

do you want the industry to be associated with Leftists. Also, we are getting more than the average salary and more perks. Ano paglalaban nila? Na dapat dayshift ang trabaho ng mga reps/agents at di sa gabi?

Also, marginalized sector ba ang BPO/Call Center industry?

[metropolitan]

gawa muna kayo ng union.

makakaboto ba ang lahat mga call center at bpo agents? baka may shift sila sa 05/10/2010

[Milliardo]

Bakit lahat gustong magkaroon ng party list? Malaki yata ang pork for it, hehe! Gawa din nga ako ng party list for heavy metal enthusiasts and rockers.

[Huwondelacruise]

Here's why... Kasi if we don't raise our own concerns... the leftist call center haters will...

http://callcenterblogger.com/2009/11...y-list-in.html

[Aces_21]

WAG NA OI!

Baka matulad lang sa mga manufacturing companies na puros union at rallies ang ginawa kakahingi ng dagdag sahod kesyo malaki daw ang kinikita ng kumpanya... anong ending? Ayun nagsipaglipatan *** mga companies sa China at Vietnam!

Pls lang, lubayan ninyo ang BPO industry! Hindi namin kayo kailangan!

Guys don't forget anti-american yang mga leftist group na yan! What can we expect from them? mapeperwisyo lang tayo niyan!

Pero duda ako kung may mapapalng suporta yang mga yan, first of all may pinag-aralan kahit papano mga taga call center unlike ng karamihan sa manufacturing kaya mahihirapan sila makapaniwala...

[@ScorpionKing@]

Some people question our need for Congress representation in the 2010 elections. People say we, as call center employees, are NOT marginalized that is why we don't qualify to nominate a partylist group. Does working in a call center then make us second class citizens?

Read it here:
http://callcenterblogger.com/2009/11...arty-list.html

[slickdevil]

anong gagawin nila sa pork barrel na makukuha nila if ever ma-accredit sila at manalo?

[@ScorpionKing@]

Originally Posted by slickdevil

anong gagawin nila sa pork barrel na makukuha nila if ever ma-accredit sila at manalo?

Nako pork barrel/pera agad iniisip nyo...

Pero sige since on topic naman here are my suggestions:

1. Funds to cover medical expenses of call center agents and their dependents beyond their HMO coverage limitations

2. Funds for facilitation of better English training for under-qualified people to work in call centers.

3. Funds to help call center agents in legal proceedings against call center companies

4. Funds to operate MRT during evenings for call center agent transportation... LOL (joke lang to)

5. Funds for research regarding occupational health, safety and other studies generate data that can be useful in providing better work environments for call center employees.

Marami pa yan kaso di na ako maka-isip eh...bangag na kumbaga...

[kuyakim]

the call center partylist sent me a PM explaining who they are. the guy ( or gal?) who sent me the info sounded sincere. Wala daw silang political affiliation. Right now, puro donations among friends and relatives lang to operate the partylist. Non unionists, non activists and non leftists. they want the platform of government & legislations to be prepared by the 500,000 agents themselves. Ang hirap nun ah!!
check imo. Cool ng logo.............. www.accap.ph

[stepehenyan@12]

Originally Posted by spiceboy!

do you want the industry to be associated with Leftists. Also, we are getting more than the average salary and more perks. Ano paglalaban nila? Na dapat dayshift ang trabaho ng mga reps/agents at di sa gabi?

Also, marginalized sector ba ang BPO/Call Center industry?

perks my @ss. to you maybe your getting more than the average salary .but to some they dont.

ano pinaglalaban?! meron nga dyan me laryngitis na agent nagpunta na sa doktor sinabi magpahinga me pinakita na sulat aba di pumayag yung tl nya nagresign na lang sya. marami ganyan mga cc mga slavedrivers puro metrics na lang iniisip nam.

meron din ako isang friend work sa cc typhoon ondoy bumabaha na tapos na shift nya. sabi nung manager tutal di naman kayo makakauwi mag overtime na lang kayo e paano yung bahay nyo kung me pamilya ka binabaha na uunahin mo pa ba trabaho.

meron din isang cc hinihigpitan yung metrics para matanggagal yung agent kasi balak nila gawing contractual yung mga empleyado nila magkaroon ka ng 3 occurence sa quality sibak ka na.

[kuyakim]

dudes,

are you aware of the bottom 10% policy of ALL Call Centers? ibig sabihin, there is a marching order ( verbal) by the board ( owners of Call Center companies) to remove the bottom 10% of agents every quarter and replace with a new set of agents.

Lahat ng company, especially the large ones practice this. Meaning, whether you are good or not but if you fall below the bottom 10%, they will find a reason to force you to resign. and of course, you always resign to keep your record clean.

That is the sad reality. This was disclosed to me by an HR head who decided to leave ( for a different reason). He said he has worked for 3 large Call Centers handling recruitment. It's a silent rule to maintain operational efficiency.

Now tell me, shouldn't we carry a big stick to defend the agents? Partylist is an excellent answer. We can use the pork barrel to our advantage. We use it to defend our cause!

[greenlantern818]

Haay, bat walang mga pictures, introductions and background sa mga namumuno for party list :http://www.accap.ph/ , kung seryoso kayo magpakilala kayo para mahusgahan kung karpat dapat ba! oh kung gnamit nyo lang ang call center agents para matupad ang pangarap na maging pulitiko, at mangurakot.

[arnolds]

http://www.journal.com.ph/index.php?...c=4&aid=107181

[kuyakim]

Originally Posted by arnolds

http://www.journal.com.ph/index.php?...c=4&aid=107181

Aba eh! Seryoso pala eto. Kala ko tsismis lang ang ACCAP Partylist Balita ko mga taga E performax yung iba at dami taga Teletech. Me budgetary constraints siguro to kaya sa People's journal lumabas.

Eh mas gusto ko naman eto kesa sa mga partylist ng Bading at Sabungero. Ipaglaban natin ang atin! Basta wala lang pulitiko na sasawsaw. pwedeng pag-isipan.

[@ScorpionKing@]

I think their website hasn't been updated yet pero according to my contact sa Accap.ph, more information will be available soon.

Check nyo tong write-up about them:
http://callcenterblogger.com/2009/11...t-soon-to.html

[grilled_furious]

naku wag niyo ng lagyan ng party list ang mga BPO at call centers. kasi pag sinabing party list, lalagnatin ang mga kano niyan at ang ending, pupunta sila sa india para doon na lang ilagay ang BPO nila. Take a look at what happen to our manufacturing industry, nasa vietnam at china na, asan tayo ngayon? baka pati itong BPO mawala pa.

[grilled_furious]

isipin niyo, like china, india boost also their strength on their population. tama yung nasa itaas, mas masama ang mangyayari pag may party list ang BPO industry

[@ScorpionKing@]

Originally Posted by grilled_furious

naku wag niyo ng lagyan ng party list ang mga BPO at call centers. kasi pag sinabing party list, lalagnatin ang mga kano niyan at ang ending, pupunta sila sa india para doon na lang ilagay ang BPO nila. Take a look at what happen to our manufacturing industry, nasa vietnam at china na, asan tayo ngayon? baka pati itong BPO mawala pa.

Call Center Agent Party-List: the Truths & Misconceptions

It is human nature to fear what is unknown. There is no denying that fact. However, to Hope is also naturally human. The power of hope gives us inspiration, strength to strive better and makes life easier to deal with.

When I came on board with ACCAP - Association of Call Center and BPO Agents of the Philippines, there was no doubt in my mind that this group aiming to represent the ideals and aspirations of thousands of call center agents will face a big challenge to overcome stereotyping and misconceptions about their cause. Call center agents like most nonchalant Filipinos are naturally disgusted by traditional politics and virtually anything related to it. It is natural for them to feel indifferent to a cause which they feel do not address their needs. It is natural for them to feel nothing about a group who they don't know the real people behind. It is natural for them not to care if it doesn't answer "what's in it for me?"

As part of the ACCAP team, let me now address these fears and misconceptions so call center agents can tell between the truths and the myths behind this call center agent party-list group.

Misconception #1: The ACCAP or the Association of Call Center & BPO Agents of the Philippines is backed up by unscrupulous politicians looking to take advantage of the Partylist system and handle special privileges that comes along with getting elected.

The Truth: ACCAP is grassroots-organized group formed 2 years ago led by its founder Kevin Carreon, a call center agent of Eperformax along with several of his friends. The concept of this partylist group was created solely to address the special needs of call center agents as a gainfully-employed sector of society. The people behind Kevin's group are also pioneers of the industry who have years of experience within the call center industry.They are also friends and relatives of Kevin and his group. ACCAP prides itself with its principle of being an independent group which means it does NOT have ties with big business, leftist or extremists and no politician backers. It is truly a group formed of call center agents, by call center agents and for call center agents.

Misconception #2: A call center agent party list will scare off call center companies and BPO clients.

The Truth: The major agenda of ACCAP is to improve the welfare of call center agents through creative means. The one of the biggest goal of ACCAP is to help call center employees when the need arises. Proactive concepts are in the pipeline to anticipate their future needs as an employee which will hopefully make them realize that there is a future in working for call centers and make them stay longer. Making them stay longer and building a fruitful career out of what they are doing now will eventually lead to employee satisfaction and lower agent attrition. On the business side, outsourcing companies will soon realize that efforts by this call center agent partylist are beneficial to their business because it lowers their cost to operate, it helps them keep the employees within their fold longer and lowers their overall attrition rates. When these goals are finally realized, I doubt there would be one single BPO company that would take their business elsewhere.

Misconception #3: Money is the root of all evil. To get pork barrel is a sole driving force behind this call center agent party-list group.

The Truth: In the event a call center agent representative gets elected, all legislative funding privileges down to the single centavo will be allotted to the conceptualized projects aimed towards uplifting the lives of their constituents. Full transparency, regular audit and accountability will be exercised.

Misconception #4: ACCAP is only using this opportunity to take advantage of the call center agent voting population.

The Truth: I have sat down and listened to the leaders of ACCAP and in just a short span of time I have come to realize we share the common vision of improving the lives of call center agents and helping the society as a whole. We are also from the call center industry and while some of us have loved ones also working as call center employees. It is not in our best interest to take advantage of people we love and the business/employment which keeps our families alive.

Misconception #5: The people behind ACCAP are so secretive. Their accap.ph website does not elaborate any platform they stand for. Maybe they have a hidden agenda.


The Truth: The Association of Call Center & BPO Agents of the Philippines group is an independent grassroots group formed by call center agents and so far only financially supported by their families and friends who believe the group can make a difference.Funding to support its cause has been difficult while gathering support to build a useful portal has just been obtained. After much collaboration with industry experts and call center agent friends, bigger and better things are lined up for ACCAP in the next few days. An all new and improved website will provide all the info people will need and encourage interaction between call center communities. News write-ups will feature ACCAP and the platform they will stand for. A press conference should be held next week to show the whole country what is ACCAP, who are the people behind it and what difference it will make to the call center community once elected.

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